# SmartStyle Hair Salons — user reviews > 85 indexed App Store user reviews of SmartStyle Hair Salons by Regis Corporation, rated 4.76/5 from 4,383 ratings. - Source: https://appshunter.io/ios/app/smartstyle-hair-salons/id980388028/reviews - App overview in markdown: https://appshunter.io/ios/app/smartstyle-hair-salons/id980388028.md - Rating breakdown: 5★ 3,753 · 4★ 412 · 3★ 99 · 2★ 26 · 1★ 90 ## What do users think of SmartStyle Hair Salons? Overall sentiment: neutral **Pros** - 👍 Convenient check-in - 🚀 Easy to use app - 👍 Friendly and professional stylists - 👍 Satisfied with haircut results - 👍 Seamless booking experience **Cons** - 🐛 Unreliable appointment scheduling - 🐛 Inconsistent service across locations - 🐛 Lack of online booking functionality - 🐛 Inaccurate wait time estimates - 🐛 Buggy and unstable app **Commonly reported bugs** - Appointments getting automatically cancelled - App crashing or freezing during use - Inability to schedule appointments through the app - Incorrect salon information displayed in the app **Most requested features** - Allow booking appointments online - Display stylist availability for the week - Add more service options beyond just cuts - Improve check-in and wait time accuracy - Provide feedback mechanism within the app ## Newest reviews (11 of 85) ### 2/5 — App needs improvement *2024-03-01, version 7.46* First, why is there not a way in the app to provide feedback about the app? The only feedback form requires a salon to be selected. No need to blast it out to the masses, but if that is how you want it, here goes: Why is it not possible to go into the app during closed business hours and schedule an appointment for a future time? Ya, I know the place is closed at 6am, but it opens later, so should be able to provide functionality to schedule. Being able to only schedule during open hours is counter productive and you lose more than half of available time. ### 2/5 — Smart Style *2023-07-26, version 7.2* I made an appointment for 10:30am. Showed up near 10:20am behind an older couple. The lady takes them first (and of course she’s by herself) since they arrived before me even though I made an appointment and arrived on time. What’s the point of having an appointment if they’re not going to take you on or around the time of your appointment? ### 4/5 — Haircutter *2022-01-25, version 3.2.0* Misty always pleasant, professional ### 5/5 — Candace in corinth *2021-12-01, version 3.1.1* Candace is the bomb!! Does my hair exactly the way I want it My fav !! ### 5/5 — Levz *2021-10-30, version 3.1.1* Excellent and reliable apps ### 5/5 — Frustrating and we the salon hates this app *2021-10-11, version 3.1.1* I work in a Smart Style and we absolutely hate this app. The main complaint we get is that their future appointment is canceled and we believe it’s because it doesn’t show on our computer screen. I downloaded this app just to see what would happen. I set up an appointment for the next day, every so often I’ll look at our computer and nothing showed up. The next morning I had to open the salon and nothing showed up. I went a head and transferred the appointments from the book to the computer. After a few hours I received a email stating my appointment was unsuccessful. ### 5/5 — Sandy *2021-09-28, version 3.1.0* I saw Sandy last week and was overjoyed with the results. I have recommended Sandy to several friends. I will be back Thank you!! ### 5/5 — Short hair cut *2021-09-08, version 3.0.8* I always get my hair cut at the same location for value , ease of appointment, and similar style. The same stylist cuts my hair. Fast and convenient in my small town. ### 5/5 — SmartStyle App *2021-08-19, version 3.0.8* Very easy to use and easy to book appointment of my choice! ### 5/5 — Love my stylist *2021-08-10, version 3.0.8* Dawn is the best, she is fun to talk to, and she always does my hair the way i like.. ❤️ ### 5/5 — Great service *2021-07-20, version 3.0.6* I always get great service. Super customer service. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad UX: unvalidated email spam *2024-07-13, version 7.50* Somebody scheduled a haircut at SmartStyle in zip code 45891 and they used my email address, but unfortunately it wasn’t me, SmartStyle didn’t validate the email before sending appointment reminders, and I apparently can’t unsubscribe from their “unmonitored” email. So, I’m posting a one-star review here for the app as that has created a terrible user experience. I live in Germany, have never been to SmartStyle in Ohio, and I shave my head and have no hair to style! SmartStyle is apparently not so smart. Developers: you need to validate email addresses before letting people use any email in your app!!! UNSUBSCRIBE!!! ### 1/5 — What’s the point of check in? *2023-06-02, version 7.1* App is useless unless you live more than hour from the salon. Local salon shows 15 minute wait. Earliest I can book is over an hour later…sorry but that’s pointless. I can drive there. Get my hair done and be back home before the first available appointment. Deleted… ### 1/5 — Why is SmartStyle closing so many stores *2023-02-05, version 6.8* The Smartstyle brand has become non-existent in my local market, with no other brands picking up the slack. Whats going on with the Regis Corporation and their contracts with Sam Walton ? ### 1/5 — Don’t open *2022-09-17, version 6.4.1* The app doesn’t want to open. It stays on the picture and does nothing for ten minutes and can’t even to get in to make a appointment ### 1/5 — SmartStyle in St. Lucie West, Fl *2021-08-16, version 3.0.8* Your app doesn’t work. I’ve called Smart Style in St. Lucie West, Florida and I don’t get an answer and if I do, I can’t understand or hear them. Now I’ve called and I get a voicemail. Well we will see if they call me back. I’ve been there before and they have always done a great job. I just want to make an appointment. ### 1/5 — Bad Service *2021-08-03, version 3.0.8* This is the second time of terrible service!! They treat people with disabilities like second class citizens! This the worst! I will let everyone know and going to post it all over ### 1/5 — Cant see dates past three days *2021-07-31, version 3.0.7* You cannot go past three daysvto book an appointment with anyone for service ### 1/5 — What’s the point? *2021-07-26, version 3.0.7* Set an appointment with the app and about an hour later it canceled it automatically. So what’s the point of using the app when I can’t even use it to make a haircut appointment with it? ### 1/5 — Scheduled online, arrived to have it cancelled *2021-07-09, version 3.0.5* Scheduled an appointment online. When we arrived at our scheduled time we were turned away. Not great service at all. ### 1/5 — Bad booking program *2021-07-05, version 3.0.5* Yesterday, I book for a haircut today at 10:15. At 9:30, I receive an email my booing was unsuccessful. Waiting until 45 minutes prior to notify someone is poor since I travel 30 min. I have an effective 15 minute notice. ## Most praised reviews (10 highest-rated) ### 5/5 — Satisfaction *2024-08-30, version 7.51* Teresa did a great job, she was kind, and considerate. I had a good connection with her, I love my new haircut and plan on going back. ### 5/5 — Awesome *2022-09-02, version 3.3.2* This is a great app. Very easy to use and I did it on the fly as I was on my way to the location to get my haircut. ### 5/5 — Customer Service *2022-06-21, version 3.3.2* All of the stylists are very professional and kind. I’ve been going to the Benner Pike location for years and all of the ladies there do a great job! ### 5/5 — No Wait *2022-05-13, version 3.3.2* I stopped having my hair cut, etc. at SmartStyle a long time ago because it was First come First served. Being able to know when I will be in the chair, saves me time- and am also happy with the results!! ### 5/5 — Service *2022-05-09, version 3.3.2* Great price, great service, thanks Rosie ### 5/5 — Michelle *2022-01-25, version 3.2.0* Michelle is an awesome stylist, professional and always smiling. ### 5/5 — John the Stylist *2022-01-03, version 3.2.0* John was absolutely wonderful. Did exactly what I wanted. ### 5/5 — Easy *2021-12-28, version 3.1.1* It was so easy to sign up and make my first appointment! Thanks! ### 5/5 — Appleton Wisconsin *2021-12-10, version 3.1.1* Love all the employees at this location, the booking is a plus, good looking SmartStyle ### 5/5 — Maria Nunez *2021-12-03, version 3.1.1* She is da B E S T!!! I recommend her… She takes her time, is very HONEST, and explains things to you as she goes.. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*