# Smartsupp — Live chat for websites & shops > AI chatbots and live chat for website sales and customer engagement. (iPhone/iPad app by Smartsupp.com, s.r.o..) - Source: https://appshunter.io/ios/app/smartsupp/id1258723897 (this page in markdown: same URL + `.md`) - Developer: [Smartsupp.com, s.r.o.](https://appshunter.io/developer/1293819674) - Category: Business, Utilities - Price: Free with in-app purchases - Rating: 4.10/5 from 143 App Store ratings · 110 written reviews indexed - Age rating: 4+ - Requires: iOS 14.0 · 60 MB - Languages: American English, Czech, French (France), German (Germany), Italian, Polish, Slovak, European Spanish - Released: 2017-10-25 - Data updated: 2026-08-23 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/smartsupp/id1258723897/reviews.md ## What is Smartsupp? AI, LeadGen chatbots, live chat, and more are waiting for you at Smartsupp. It’s a go-to tool if you want to grow your online sales. Turn your visitors into loyal customers and reach out to them on autopilot. With over 100,000 thriving webshops and websites leveraging our platform, Smartsupp has become a popular and reliable chat solution. And here are the capabilities that make it so: AI chat assistants are always available to engage with both customers and visitors, providing round-the-clock support and assistance. Have all your chats in one place whether it’s an email, Facebook Messenger or your website. Automated messages and chatbots, key components of our platform, to help you convert leads to deals seamlessly. Reports give you insights into chat performance, customer satisfaction, and help you identify potential buyers, as well as those customers who need extra attention. Your success is our success! Terms of Use (EULA) - https://www.apple.com/legal/internet-services/itunes/dev/stdeula/ ## Key features - AI chat assistants - Unified chat inbox - Automated messages & chatbots - Lead generation tools - Performance reports - Customer satisfaction insights ## Pricing and in-app purchases Base price: Free. **Subscriptions** | Subscription | Price | Period | | --- | --- | --- | | Standard Package Annual | $284.99 | per year | | Pro Package Monthly | $72.99 | per month | | Standard Package Monthly | $30.99 | per month | | Pro Package Annual | $699.99 | per year | | Standard Package Monthly | $34.99 | per month | | Standard Package Monthly | $17.99 | per month | | Standard Package Monthly | $59.99 | per month | | Standard Package Annual | $144.99 | per year | | Standard Package Annual | $259.00 | per year | | Pro Package Monthly | $36.90 | per month | | Pro Package Monthly | $72.99 | per month | | Pro Package Annual | $349.00 | per year | ## What do users think of Smartsupp? Overall sentiment: mixed **Pros** - 👍 Easy to use - 🚀 Fast and reliable - ✅ Useful for live chat support - 💻 Works well on PC - ✨ Good free version - 🌟 Amazing platform for chat - 👌 Very useful app - 👍 Super app for mobile replies - 💯 Highly recommended - 👍 Good for WordPress sites **Cons** - 🐛 Frequent crashes - ❌ Poor support - 📱 App not working on iOS - ⚠️ Scam alert (user reported) - 💸 High subscription fees - 📉 Slows down site performance - 🚫 No free access to ban visitors - ❌ Inconsistent notifications - 👎 App is buggy and slow - 🔒 Limited functionality on iOS **Commonly reported bugs** - App crashes on startup - Cannot log in - Chat not working - Messages not received - Notifications not working - App freezes - App closes automatically - Error 404 on login - Connection failures - Inconsistent notifications **Most requested features** - Allow writing messages when customer is offline - Option to set status to offline - Red badge for unread messages - Repeat notifications for new chats - Pre-chat options - Dark mode - macOS application ## Recent user reviews (10 of 110) All indexed reviews: https://appshunter.io/ios/app/smartsupp/id1258723897/reviews.md ### 4/5 — So far so good *2026-07-20, version 5.8.1* The notification when someone visit your site is so greet👍 ### 5/5 — Bien pour site Sous WordPress *2026-04-29* Depuis des années je l’utilise et je suis satisfait , je vois ne ligne les visiteurs , leurs géolocalisation, bip d’alerte etc ### 5/5 — This is a good application *2025-10-06, version 5.3.1* I like this Smartsupp so much is fast and reliable. I encourage everyone to download the application ### 5/5 — Very good app *2025-10-03, version 5.3.1* Many people find it difficult to downgrade the premium trial which i understand but the app is very very usefull and i 100% recommend this app. ### 5/5 — September, 27 *2025-09-28* October, 28 ### 4/5 — AMAZING APP *2025-07-28* I am so happy to say I found Smartsupp it has been an amazing experience for years now using Smartsupp amazing platform for chat ### 4/5 — A very nice app *2025-04-03, version 5.1.0* Although they have not given me access to try it but as a developer and cybersecurity consultant I see tool and software that’s very powerful that can even do more than what they mentioned but I need to taste the logic before concluding it’s a nice featured. ### 1/5 — Časté výpadky nedá se kontaktovat *2025-01-23, version 4.3.0* Padá, špatná podpora, nedá se kontaktovat ### 2/5 — Na IOS a IpadOS 18 je omezena funkcionalita *2024-09-26, version 4.2.1* V současnosti aplikace ukazuje pouze konverzace, nelze zobrazit přihlášené uživatele ani žádné ovládací menu. Předtím aplikace fungovala dobře, ale v danou chvíli je skoro nepoužitelná. ### 1/5 — Zabugovaný *2024-07-16, version 3.61.1* Aplikace je zabugovaná, neplynulá. Při otevření chatu se neustále střídá livecha a email. Zvažuji přechod k jinému poskytovateli. ## Frequently asked questions about Smartsupp ### What does Smartsupp do? Smartsupp provides a platform for live chat and AI-powered chatbots designed to help online businesses grow their sales. It allows you to engage with website visitors 24/7, consolidate communications from various channels like email and Facebook Messenger, and automate lead conversion processes. ### What are the key features of Smartsupp? Key features include AI chat assistants for continuous support, a unified inbox for all chats, automated messages and chatbots for lead conversion, and insightful reports on chat performance and customer satisfaction. It helps identify potential buyers and customers needing extra attention. ### How much does Smartsupp cost? The app offers a free tier with in-app purchases for advanced features. Specific pricing details for premium functionalities are not provided in the description but are available through in-app purchases. ### Is Smartsupp compatible with my website? Smartsupp is designed for websites and webshops, with over 100,000 users leveraging the platform. While specific technical compatibility is not detailed, its widespread adoption suggests broad integration capabilities for online presences. ### How can Smartsupp help my business? Smartsupp can help your business by turning website visitors into loyal customers through automated engagement and instant support. It streamlines communication, converts leads into deals, and provides valuable insights to improve customer satisfaction and drive sales growth. ## Version history (last 5 releases) ### 5.8.2 — 2026-08-04 We’ve made several improvements and fixed minor bugs to make the app faster and more reliable. Update to the latest version to enjoy a smoother experience. ### 5.8.1 — 2026-07-09 We’ve made several improvements and fixed minor bugs to make the app faster and more reliable. Update to the latest version to enjoy a smoother experience. ### 5.8.0 — 2026-05-20 We’ve made several improvements and fixed minor bugs to make the app faster and more reliable. Update to the latest version to enjoy a smoother experience. ### 5.3.7 — 2026-04-16 We’ve made several improvements and fixed minor bugs to make the app faster and more reliable. Update to the latest version to enjoy a smoother experience. ### 5.3.6 — 2026-03-12 This update brings brand new Email and WhatsApp integrations, making it even easier for you to connect with visitors and manage your conversations – all from one place. Update now for a smoother, more connected experience! ## Apps similar to Smartsupp | App | Rating | Price | Category | | --- | --- | --- | --- | | [Chatway Website Live Chat](https://appshunter.io/ios/app/chatway-website-live-chat/id6449775006) | 4.9 (267) | Free | Business | | [Tidio](https://appshunter.io/ios/app/tidio/id916822567) | 4.8 (4,771) | Free | Business | | [Tawk.to](https://appshunter.io/ios/app/tawkto/id907458277) | 3.7 (208) | Free | Business | | [Crisp](https://appshunter.io/ios/app/crisp/id1085770229) | 4.4 (516) | Free | Business | ## Related topics [jivochat](https://appshunter.io/ios/topics/jivochat) · [viitor](https://appshunter.io/ios/topics/viitor) · [chaport](https://appshunter.io/ios/topics/chaport) · [leads online](https://appshunter.io/ios/topics/leads-online) · [xpertbot](https://appshunter.io/ios/topics/xpertbot) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*