# Smartsupp — user reviews > 110 indexed App Store user reviews of Smartsupp by Smartsupp.com, s.r.o., rated 4.10/5 from 143 ratings. - Source: https://appshunter.io/ios/app/smartsupp/id1258723897/reviews - App overview in markdown: https://appshunter.io/ios/app/smartsupp/id1258723897.md - Rating breakdown: 5★ 94 · 4★ 13 · 3★ 7 · 2★ 10 · 1★ 19 ## What do users think of Smartsupp? Overall sentiment: mixed **Pros** - 👍 Easy to use - 🚀 Fast and reliable - ✅ Useful for live chat support - 💻 Works well on PC - ✨ Good free version - 🌟 Amazing platform for chat - 👌 Very useful app - 👍 Super app for mobile replies - 💯 Highly recommended - 👍 Good for WordPress sites **Cons** - 🐛 Frequent crashes - ❌ Poor support - 📱 App not working on iOS - ⚠️ Scam alert (user reported) - 💸 High subscription fees - 📉 Slows down site performance - 🚫 No free access to ban visitors - ❌ Inconsistent notifications - 👎 App is buggy and slow - 🔒 Limited functionality on iOS **Commonly reported bugs** - App crashes on startup - Cannot log in - Chat not working - Messages not received - Notifications not working - App freezes - App closes automatically - Error 404 on login - Connection failures - Inconsistent notifications **Most requested features** - Allow writing messages when customer is offline - Option to set status to offline - Red badge for unread messages - Repeat notifications for new chats - Pre-chat options - Dark mode - macOS application ## Newest reviews (11 of 110) ### 4/5 — So far so good *2026-07-20, version 5.8.1* The notification when someone visit your site is so greet👍 ### 4/5 — AMAZING APP *2025-07-28* I am so happy to say I found Smartsupp it has been an amazing experience for years now using Smartsupp amazing platform for chat ### 4/5 — A very nice app *2025-04-03, version 5.1.0* Although they have not given me access to try it but as a developer and cybersecurity consultant I see tool and software that’s very powerful that can even do more than what they mentioned but I need to taste the logic before concluding it’s a nice featured. ### 2/5 — Na IOS a IpadOS 18 je omezena funkcionalita *2024-09-26, version 4.2.1* V současnosti aplikace ukazuje pouze konverzace, nelze zobrazit přihlášené uživatele ani žádné ovládací menu. Předtím aplikace fungovala dobře, ale v danou chvíli je skoro nepoužitelná. ### 2/5 — The connection is not working... *2023-08-21, version 3.45.1* It worked fine for moths and one day appears an error about connection fail... after that i tried re login and reinstal, but noting happend... It just doesn't work, only with browser. ### 4/5 — Login app iOS in Errore 404 *2023-07-14, version 3.43.2* Uso smartsupp da anni e sono un utente grato per questa applicazione. Con l’ultimo aggiornamento purtroppo qualcosa non funziona su iPhone 5s, per favore sistemate! Non so come contattarvi da sito... Dopo l’inserimento della password esce una finestra di errore 404. ### 2/5 — Remove The Subscription *2023-07-13, version 3.43.2* Why are you people like this? You can offer free subscriptions so we can block bot user from the website without paying? Tawk.to offer free service. Work on that dude. ### 2/5 — Zdražuje poplatky *2023-05-07, version 3.40.0* Vše funguje jak má, jenom během dvou let zdražili o více jak 50% …… to je trochu moc a přemýšlím jestli to takto půjde dál, tak jestli neodejdu jinam, kde se mohu spolehnout na konzistenci partners ### 1/5 — Błędy w aplikacji pod iPhone *2023-04-04, version 3.37.0* Dziwie się ze App Store wpuścił aplikacje . Aplikacja wykorzystywana do poważnych celów w firmie. Niestety zawiesza się trzeba zamknąć i uruchomić ,wtedy idzie odczytać wiadomości z chat boxa . Jeszli posiadasz nowy tel wysokiego modelu wszystko całe biuro z pakietem microsoftu działa bez zarzuty dla tej usługi to jest ban . ### 1/5 — AVOID AT ALL COST *2023-03-31, version 3.37.0* after installing to try this on our site we decided it was not what we are looking for, just like any other app on shopify we installed it. Than we noticed it would not come off our site. We looked for any code and NON what so ever. We contacted the developer and it has been over 2 weeks now stuck with an app that doesn’t work and they refused to help no matter how many times we asked. HORRIBLE EXPERIENCE ### 2/5 — I got tired of the subscription *2023-03-05, version 3.36.0* I’ve been subscribed for some time but after canceling my last subscription I couldn’t text anyone anymore because smartsupp wouldn’t let me view that section anymore if I don’t pay for the app…,, it’s weird ## Most critical reviews (10 lowest-rated) ### 1/5 — Časté výpadky nedá se kontaktovat *2025-01-23, version 4.3.0* Padá, špatná podpora, nedá se kontaktovat ### 1/5 — Zabugovaný *2024-07-16, version 3.61.1* Aplikace je zabugovaná, neplynulá. Při otevření chatu se neustále střídá livecha a email. Zvažuji přechod k jinému poskytovateli. ### 1/5 — Scam Alart *2024-07-13* Hi guys, be careful what you do online. People are using this SMARTSUPP chatbot to SCAM people online.. any site that is powered by SMARTSUPP is a pure scam! They just scammed 200 dollars using this chatbot. Be careful out there. **Developer response:** Hello, thank you for your comment. Our service is openly accessible in the same manner as Facebook account, Gmail, or Google Analytics. Users set up accounts and continue in a self-service manner. Due to technological and legal limitations, it is not possible for us to check conversations and domains for content or activities. Even if we decided to scrape websites or use third-party categories it would be impossible to detect a scammer. We can only find out information the website is willing to share and we are not responsible for the user’s activity. If you suspect a website to be a phishing website, please fill the scam report form available at: https://www.smartsupp.com/help/report-scam/ After receiving all the information through this form, we will investigate. If we detect a scam, we will immediately take actions such as blocking the account. If we weren’t able to detect a scam from the website, then, unfortunately, we won’t be able to take any further steps. In any case, we highly recommend reporting those websites to the Police or to the concerned authorities. If they contact us, we will fully cooperate with them as Smartsupp does not support illegal practices. Thank you for your cooperation and have a nice day! ### 1/5 — Nefunkčné *2024-06-20, version 3.60.0* Momentálne nefunkčné. Pravdepodobne máte problémy so servermi. ### 1/5 — No deja iniciar sesión *2024-04-16, version 3.56.0* Con la nueva versión no se puede iniciar sesión ### 1/5 — SmartsUpp zahlt leider die verdiente Provision nicht aus! *2023-12-01, version 3.50.0* SmartsUpp zahlt leider die verdiente Provision nicht aus! ### 1/5 — Chat is not working *2023-11-03, version 3.49.0* The customer did not receive the message without tipping F5. T The app is updated but it don’t works and my customers are really angry about. ### 1/5 — Nedoporučuji *2023-09-06, version 3.46.0* Jsou ochotni, když vám chtějí systém prodat za poplatky. Ale pak chcete opravit údaje na faktuře a jejich odpověď je - zaplať 100 EUR za změnu sídla na faktuře. To je vrchol drzosti. Kdybychom takto jednali s klienty, tak za chvíli žádné nemáme. ### 1/5 — App isn‘t working on my iPhone *2023-08-18, version 3.45.0* Always no Connection or failure ### 1/5 — Smartsupp *2023-08-17, version 3.45.0* Aktuálne nefunkčné, po spustení vypíše “nastala neočakávaná chyba” ! Oplatí sa zaplatiť si Pro verziu za XY € a aplikácia nefunkčná na iOS! Len tak ďalej 👏👏 👎👎 ## Most praised reviews (10 highest-rated) ### 5/5 — Bien pour site Sous WordPress *2026-04-29* Depuis des années je l’utilise et je suis satisfait , je vois ne ligne les visiteurs , leurs géolocalisation, bip d’alerte etc ### 5/5 — This is a good application *2025-10-06, version 5.3.1* I like this Smartsupp so much is fast and reliable. I encourage everyone to download the application ### 5/5 — Very good app *2025-10-03, version 5.3.1* Many people find it difficult to downgrade the premium trial which i understand but the app is very very usefull and i 100% recommend this app. ### 5/5 — September, 27 *2025-09-28* October, 28 ### 5/5 — Super App um unterwegs Kunden zu antworten *2024-05-25, version 3.58.1* Die App ist übersichtlich und reicht vollkommen aus um Kunden auch mal von unterwegs zu antworten. Die Einstellungen sind gut und die App läuft stabil. Macht weiter so 👍🏻 ### 5/5 — This app is great *2024-05-15, version 3.58.0* Great app for live chat support ### 5/5 — Good *2023-12-14* Good **Developer response:** Thank you for your review. We are really happy that you like our app! :) ### 5/5 — Vlastně vůbec nefunguje *2023-08-22, version 3.45.1* Poslední dva týdny nelze v aplikaci na nic kliknout. Ani na nové ani na již proběhlé konverzace. Vždy se místo toho, co se objevit má, objeví rovnou, že nastala neočekávaná chyba a mám to zkusit později. Už před touto nefunkčností hlásila aplikace chaty se zpožděním, takže robot vždy odepsal, že nejsem přítomna. To dokáže připravit o dost zákazníků. Na pc funguje jak má, u toho ale nelze sedět a čekat nonstop… Edit: po nové aktualizaci zatím vše v pořádku, děkuji tvůrci za odpověď. ### 5/5 — ușor de folosit *2023-03-30, version 3.37.0* Super aplicație! O avem pe site de peste 4 ani și își face treaba super ok! ### 5/5 — No es compatible *2022-10-13, version 3.28.0* En el iPhone 5s no abre la aplicación 😰 esta nueva actualización no es compatible 😭 ¡Aunque la aplicación es muy buena! 👌 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*