# SmartThings — user reviews > 7,171 indexed App Store user reviews of SmartThings by Samsung Electronics Co., Ltd., rated 4.60/5 from 808,682 ratings. - Source: https://appshunter.io/ios/app/smartthings/id1222822904/reviews - App overview in markdown: https://appshunter.io/ios/app/smartthings/id1222822904.md - Rating breakdown: 5★ 665,282 · 4★ 55,501 · 3★ 23,626 · 2★ 12,775 · 1★ 51,498 ## What do users think of SmartThings? Overall sentiment: negative **Pros** - 🚀 Remote control functionality - 📚 Laundry cycle recommendations - 🤖 Automation and scheduling capabilities - 🔧 Customizable settings **Cons** - 🐛 Frequent disconnections and crashes - ⏱️ Slow and laggy performance - 🔍 Difficulty connecting and configuring devices - 🤔 Confusing and unintuitive user interface - 🔒 Privacy concerns with location tracking **Commonly reported bugs** - Inability to add or remove devices - Inconsistent device status updates - Notifications not working as expected **Most requested features** - Ability to control TV without remote - Improved photo/artwork management for Frame TV - More advanced automation and scheduling options - Better integration with other smart home platforms ## Newest reviews (13 of 7,171) ### 4/5 — Finally Works *2026-08-25, version 1.7.47* For a very long time, I could not get this app to work to save my life. Now, not only does it work, I can access it from my lock screen to adjust my television. 4/5 stars, since my other reviews were deleted. ### 3/5 — Control button for volume is broken *2026-08-24, version 1.7.47* Control button for volume always gets stuck on going up or down very annoying please fix ### 2/5 — Blah *2026-08-24, version 1.7.47* Crashes too much Too many things not easy to do! Hit or miss with turning stove on or off. ### 3/5 — Remote *2026-08-24, version 1.7.47* The app remote doesn’t work for more than about 10 minutes, then I have to re open the app, sometimes the app crashes, (idk why) and other than that I have no problems. ### 1/5 — Fake Good Reviews *2026-08-23, version 1.7.47* Do not believe any good reviews for this app. Most are Ai, or being paid to promote their app. This app would not let me create an account. Complete garbage of an app. Currently putting my Samsung washer machine on offer up. Buying another brand with legitimate app that works. ### 1/5 — Unusable *2026-08-23, version 1.7.47* Half the time this app is completely useless. Either it doesn’t connect to the TV until I turn it off and on again or it signs me out. Utter garbage. ### 1/5 — Poor Quality *2026-08-23, version 1.7.47* Disappointing app for controlling our heat pump. Always freezes on opening, inability to save desired settings (e.g. lighting off the device). Considering having the heat pump replaced because of the app. Mitsubishi version by comparison, simple, easy to use, easy to refine. ### 1/5 — Diagnostic doesn’t work *2026-08-23, version 1.7.47* Stove top elements clearly not working and diagnostic says everything is fine. ### 4/5 — Very convenient *2026-08-23, version 1.7.47* Love being able to access and control all of my TVs from my phone, especially when I can’t find the remote! It doesn’t work perfectly every time, but overall it’s very convenient and definitely comes in handy. ### 4/5 — Does the job *2026-08-23, version 1.7.47* Works. ### 2/5 — Not Reliable *2026-08-23, version 1.7.47* This app constantly loses connection and it’s not reliable ### 1/5 — Devices disappeared *2026-08-23, version 1.7.47* Had my devices on my iPhone and they disappeared ### 1/5 — Doesn't work half the time *2026-08-23, version 1.7.47* The other half it's very slow. With their top of the line tvs (The Frame). Can't even turn the tv on after turning it off. ## Most critical reviews (10 lowest-rated) ### 1/5 — Cannot add old models *2026-08-26, version 1.7.47* Cannot add old models, really bad Samsung should still support older models, I don’t why they removed old models like UN60KS8000 to add to SmartThings app. ### 1/5 — Setting up is like pulling teeth *2026-08-26, version 1.7.47* The setup was so tedious I returned the TV and bought a Roku. ### 1/5 — Worst AP never works *2026-08-25, version 1.7.47* Worst AP never works ### 1/5 — Tv *2026-08-25, version 1.7.47* Tv turns on nonstop by itself ### 1/5 — Devices randomly become offline *2026-08-24, version 1.7.47* Devices like tv and soundbar randomly go offline . The only way to get those back is to delete and reconnect them to the app, which is not easy . They fail to connect many times before they can connect. Such a waste of time. ### 1/5 — Bait-N-Switch *2026-08-24, version 1.7.47* Inappropriate change to terms of services! Want to use app/devices, before these non binding terms of service were changed! ### 1/5 — Me *2026-08-24, version 1.7.47* Your Smart Things app is really difficult to use. Constantly disconnects or goes into some annoying dark screen sleep mode ### 1/5 — Constant interruption’s *2026-08-24, version 1.7.47* This service intermittently comes on screen and the pic goes off. I can’t wait to take this off of my tv. It’s some str8 BS. ### 1/5 — CA *2026-08-24, version 1.7.47* Inconsistent connection with devices ### 1/5 — So much BS for a remote *2026-08-23, version 1.7.47* ^ ## Most praised reviews (10 highest-rated) ### 5/5 — I enjoy. *2026-08-25, version 1.7.47* This product. ### 5/5 — Customer service helped *2026-08-25, version 1.7.47* If all else fails, write to them in the app ### 5/5 — The best TV app *2026-08-25, version 1.7.47* This app is really good for TVs and if you have a TV like this one then it’s really good for you but if you don’t, I’m so sad but if you’re hearing this, I’m a kid so thanks peace out Ava L if you know me from Iron Man, please come to me neither this with you ### 5/5 — Ok *2026-08-24, version 1.7.47* So fate so good just started using so I am trying to see how battery home back up works TV no bad. ### 5/5 — Very good *2026-08-24, version 1.7.47* Great ### 5/5 — Goated app *2026-08-24, version 1.7.47* I really really like this app it works really well ### 5/5 — By far one of the best apps *2026-08-24, version 1.7.47* I am away on a little getaway with my family and had to leave my cat at home since he doesn’t do well traveling in the car. I was able to turn on a tv show through this app miles and miles away from home. It totally worked I can’t believe how good the app is that it allowed me even miles away to be able to operate my tv so my cat can be entertained. I totally recommend this app. ### 5/5 — amazing *2026-08-23, version 1.7.47* the best remote app ### 5/5 — Ok *2026-08-23, version 1.7.47* Ok ### 5/5 — Parfait *2026-08-22, version 1.7.47* Tout fonctionne à merveille. Merci --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*