# SmartVault for iPhone and iPad — user reviews > 31 indexed App Store user reviews of SmartVault for iPhone and iPad by GetBusy USA Corporation, rated 1.60/5 from 40 ratings. - Source: https://appshunter.io/ios/app/smartvault-for-iphone-and-ipad/id551492813/reviews - App overview in markdown: https://appshunter.io/ios/app/smartvault-for-iphone-and-ipad/id551492813.md - Rating breakdown: 5★ 2 · 4★ 2 · 3★ 2 · 2★ 4 · 1★ 30 ## Newest reviews (10 of 31) ### 1/5 — Use the website *2022-02-05, version 2.2.1* Very basic features like print, or saving a document locally are not working or available in the app. The experience actually makes me wonder how truly secure and trustworthy SmartVault is if the app is built this poorly. ### 1/5 — Doesn’t work *2022-01-24, version 2.2.1* Useless ### 1/5 — Good luck *2021-09-05, version 2.2.1* Good luck getting anything done with the app. Glitches constantly and had to log back in 5 times to view one doc, unsuccessfully. Absolute trash ### 1/5 — App is horribly written *2021-03-08, version 2.2.1* I have tried multiple times to transfer my files to my client portal (which has never actually showed up with my name), and in my account there is no mention of my name or that I am actually in my account. The app freezes almost immediately. I guess I will stick to hand-delivering my tax information— ### 1/5 — Next to worthless *2021-02-19, version 2.2.1* I can’t upload documents with the app, only photos. Worthless. ### 1/5 — Clunky and little integration *2020-02-18, version 2.2.1* For uploading you can only use the camera for photos. No integration to upload other file types from phone storage or drives (like iCloud or Box). No integration with iPhone (using “copy to SmartVault” from phone files fails, saying the file failed to create). Again, only supports photos. Doing something like grabbing a PDF statement and uploading isn’t possible - this is only useful if you want to take photos of a stack of printed paper. Near useless for me. ### 1/5 — Logging *2019-08-08, version 2.2.1* Very frustrating app because of access. Does not stay or remember login. The app is good but constantly have to login. ### 2/5 — Needs 64 bit Support *2017-06-17, version 2.1* Please update this app for 64 bit support. It's the only one on my device that hasn't been updated yet. ### 1/5 — Barely any effort put into it, and it shows *2015-10-05, version 2.1* Nice in theory, unbelievably clunky and hard to navigate in practice. Why do I need to reset a passcode for the app every time I reauthenticate my login credentials? For that matter, why is the login handled through Safari and not through the app itself? What does the search function actually do? I've never gotten it to return a single result. Not a client name, not a folder name, not a file name, nothing. Ever. Every single search I have ever tried has come back "no result". Why do I need to download a file (after painstakingly navigating to it since search doesn't work), often using several megabytes of cellular data, in order to simply get a link to the file to email to a client? Why can't we see or administer invites/ account status/ who has access to a folder, etc? When I try to move a file from one folder to a different one in the same vault (like, say, from one of my my folders into one the client can access) why do I have to navigate through the entire folder tree from scratch? Why not default to the folder you are already in and let the user back up a level or two for a much faster result? Needs a lot of work. You can, and must, do much better than this to be truly powerful and useful as a tool on the go. ### 1/5 — App will not open *2014-10-30, version 2.0* This app worked great before the update. Now, it will not open at all. Fix this. ## Most critical reviews (10 lowest-rated) ### 1/5 — No pdf *2025-02-25, version 2.2.1* Can’t upload PDFs from iPhone. Worthless ### 1/5 — Useless *2024-04-13, version 2.2.1* This app is literally an embarrassment. Fix your product. ### 1/5 — UNBELIEVABLY janky *2024-03-31, version 2.2.1* Won’t let me paste in a password from my keychain? What year is this? 1995? ### 1/5 — Horrible *2024-03-08, version 2.2.1* Why even use this app? I am an engineer and cannot upload a document :( ### 1/5 — Very poor app *2024-01-25, version 2.2.1* This app is long overdue for an update. Incredibly hard to use. Difficult even to login. ### 1/5 — Worthless *2024-01-24, version 2.2.1* This app doesn’t help anything when it comes to supporting clients. ### 1/5 — Worst app for tax prep *2023-08-26, version 2.2.1* This is the worst app for your clients as a new aged tax preparer, we need our bookkeeping and tax clients to have mobile access to there documents. What’s is disappointing the most is that newer companies are offering this very thing. Clint’s are getting younger and younger clients want a ESS to there info from there phone I know your prices aren’t getting cheaper . Provide use user with a worth app for iPhone and android. Thank you ### 1/5 — Useless App *2023-05-19, version 2.2.1* App crashes when trying to open documents. Unable to upload documents. App is quite useless. ### 1/5 — Grandparents website *2023-02-28, version 2.2.1* This portal is a piece. Cannot upload a PDF??? Only a photo…???!!! Buy something else. ### 1/5 — Cannot upload pdf files *2023-02-19, version 2.2.1* Only allows uploading photos for gallery and cannot browse to upload pdfs or other files. ## Most praised reviews (10 highest-rated) ### 5/5 — SmartVault is what all the cloud based file apps want to be when the grow up *2018-10-17, version 2.2.0* This product is so easy to use fir our clients we have eliminated the portal calls we had in past. Add the programmable features not available anywhere it is a must have for anyone in financial services or accounting ### 5/5 — Perfect (cutting edge with security for what is available now) *2017-06-30, version 2.1* Exactly what is needed for Accounting & Tax Firms (CPA firms and others) to use and collaborate with their clients on a mobile platform solution that seamlessly integrates with the full desktop solution. The full desktop/cloud solution is a secure, innovative leader in the industry. This software is great for solo, small, midsize and middle-market firms. Integration with other industry used automated client doc pull/push applications is a huge time saver. The amount of client training and hand-holding for smaller firms (including solo firms) is significantly less than other solutions. With a tech-savvy employee, even more functionality can be found with some curiosity and experimentation. SmartVault tech support is awesome too, when needed. Highly recommend. Trust them to keep up to date as tech changes and serve our needs. ### 5/5 — Awesome for accounting firms *2017-01-31, version 2.1* This application is such a simple tool for our clients. Utilizing Smartvault is inexpensive, hyper secure, and extremely easy if you are a bookkeeping, CPA, or tax firm. The app is simple, which makes it easy for our clients to use. Feedback - the app only allows selecting one file at a time when "uploading from photos" but it would be nice if it allowed multiple file selection and upload. ### 5/5 — Awesome for SmartVault Users *2012-09-17, version 1.0* Another very cool way to access files in SmartVault... The PDF viewer is better than any I've ever tried. also good for scanning and uploading receipts while on the road. ### 4/5 — Crashing With IOS 16 *2022-10-24, version 2.2.1* It was working well until ISO 16 came out and now it crashes. I would love to see and update to resolve this issue! ### 3/5 — Wheres the document File uploads??? *2022-08-10* Although a nice simple and easy to use App but.. where is the document files uploader, i can only see upload Image photo's not upload files as i can not upload PDF documents that i signed and upload for my Accountants I would give this app 5 stars if it can change the structure of the way you can upload not just photos but files like PDF, DOC, XLS and any ither file format ### 3/5 — Better than nothing *2020-12-04, version 2.2.1* Would be nice if I could upload documents. I say stick to the website and forget the app. ### 3/5 — Please fix *2014-02-19, version 2.0* Worked great before update. Now screen just flashes when I open the app. ### 2/5 — This application needs a lot of work. *2024-02-15, version 2.2.1* This application needs work. It does not function properly. Making the application emulate the website would make it somewhat better. The user interface is not the best. Could be improved with more secure Passkey login technology rather than passwords with security codes. ### 2/5 — Disappointing w Limited Capabilities *2023-08-24, version 2.2.1* Wow, what a poor effort on this app. The only thing you can upload is a photo, and you cannot search for files on One Drive or other file apps. Why bother having the app if it has no capabilities? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*