# SMARTY — Simple, honest mobile

> Mobile account management app for data, plans, and support. (iPhone/iPad app by Hutchison 3G UK Ltd.)

- Source: https://appshunter.io/ios/app/smarty/id1540812668 (this page in markdown: same URL + `.md`)
- Developer: [Hutchison 3G UK Ltd](https://appshunter.io/developer/393530269)
- Category: Utilities
- Price: Free
- Rating: 3.70/5 from 7 App Store ratings · 173 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 47 MB
- Languages: American English
- Released: 2021-07-22
- Data updated: 2026-08-26
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/smarty/id1540812668/reviews.md

## What is SMARTY?

Exciting things have been happening at SMARTY HQ and our new app is now available, packed full of great features that will make managing your account easier.

- Check your data usage
- Renew your plan
- Purchase add-ons
- Easy access to web chat, help and support
- Refer your friends to SMARTY and you'll both get a reward

## Key features

- Check data usage
- Renew plan
- Purchase add-ons
- Access web chat
- Refer friends for rewards

## What do users think of SMARTY?

Overall sentiment: negative

**Pros**

- 🚀 Simple and straightforward app
- 👍 Good prices and value
- 🚀 Flexible and easy to manage
- 👍 Good coverage in most areas
- 🚀 Helpful customer support

**Cons**

- 🐛 Constant log-outs and login issues
- 🔍 Poor signal and slow data speeds in some areas
- 🐛 Buggy app with frequent crashes
- 🔍 Unreliable network connectivity
- 🐛 Difficult to get in touch with customer service

**Commonly reported bugs**

- Login page issues after recent app update
- App crashing when trying to make payments
- Account information not displaying correctly

**Most requested features**

- Face ID or fingerprint login support
- Data usage tracking widget
- Ability to stay logged in on the app
- Improved network coverage and reliability

## Recent user reviews (10 of 173)

All indexed reviews: https://appshunter.io/ios/app/smarty/id1540812668/reviews.md

### 2/5 — Bad internet connection

*2026-08-14, version 2.1.4*

It works when he wants, and is impossible to keep a phone conversation. Definitely is not worth a try.

### 1/5 — Still constantly logs you out

*2026-07-16, version 2.1.4*

Another update and no fix!

Useless, every time I go to use the app it has logged me out.
Lots of people reporting this but still not fixed!
One of the lowest scored mobile apps on the AppStore and still they do nothing about it!

### 1/5 — Hopeless

*2026-07-07, version 2.1.3*

Some time ago, I added my wife’s mobile to my account. She never used it and with her agreement, I removed her mobile from the account.
I now find that MY account has been changed, without any contact with me being made, to her old number and name!
I am still using my mobile, hers is lost and Smarty can no longer be contacted directly,

### 1/5 — Avoid Smarty😤

*2026-06-26, version 2.1.3*

If you plan on using your mobile data to its max, expect slow connection and the constant restarting of your phone to access the internet you paid for! Even with unlimited data the connection was terrible and every 10-15 minutes it  pretty much stops working. The most frustrating part is that the app was amazing when i was using about 17G out of my 40G plan every month, but as soon as i started using 25+ it started slowing down on me. Likewise it does not do carry over so every month it restarts despite you having excess and i found that other some other companies don’t do this. Moreover you cant change plans even though u have run out of internet, all you can do is top up until the plan timeline has ended for that month. Therefore expect paying your monthly internet bill (and some more) for less internet. In summary the app is predatory and when time gets tough (aka increasing data use during exam season or whatever it may be) trust that Smarty is not a reliable internet source!

### 5/5 — Great Service

*2026-06-22, version 2.1.3*

I’ve been using smarty mobile for a few months, their service is amazing. I have over 10 sims and every single one has worked perfectly, no downtime/issues! Thank you for running such an honest & reliable service.

### 2/5 — Automatic Logout

*2026-06-16, version 2.1.3*

Every time you re-open the app, it logs you out. When you are actually in the app, it’s quite useful and works well

Also, the app doesn’t support dark app icons that plenty of other apps do, including competing apps.

The actual network coverage is average, but great price and data plans. I would still recommend, but the app is not worth it, just use the website.

### 1/5 — age verification

*2026-06-01, version 2.1.3*

wants me to complete an additional age verification on top of the one i’ve completed on my phone or it’ll restrict the content I have access to, this restriction of content was not mentioned in the terms of the agreement 

additionally, if you can’t use a credit card in order to verify your age, they make you send a separate email and it isn’t possible to do it within the app

### 3/5 — Functional but lacking

*2026-05-27, version 2.1.3*

It does what it needs to, but doesn’t feel very smooth or well designed (no Liquid Glass!). Also logs me out way too often, even my banking apps keep me logged in more permanently.

### 3/5 — Nice app but keeps logging me out

*2026-05-24, version 2.1.2*

The app seems decent, but it’s annoying when it keeps logging me out all the time.

### 1/5 — Terrible

*2026-05-12, version 2.1.2*

This is a POS

## Frequently asked questions about SMARTY

### What does the SMARTY app do?

The app allows you to manage your SMARTY mobile account. You can check your current data usage, renew your existing plan, and purchase additional add-ons for your service. It also provides easy access to customer support channels.

### How can I renew my plan using the app?

Within the app, you will find a clear option to renew your current mobile plan. Simply navigate to the plan management section and follow the on-screen prompts to complete the renewal process.

### Is the SMARTY app free to download?

Yes, the app is free to download and use. However, it does display advertisements as part of its monetization model. There are no in-app purchases required to access core account management features.

### Can I get help or support through the app?

Absolutely. The app offers easy access to web chat, help articles, and general support. This allows you to quickly find answers to your questions or connect with a customer service representative.

### What are the benefits of referring friends?

You can refer your friends to SMARTY directly through the app. When your friends join, both you and your referred friend will receive a reward, incentivizing new customer acquisition for the service.

## Version history (last 5 releases)

### 2.1.4 — 2026-07-14

General experience improvements.

### 2.1.3 — 2026-05-27

General experience improvements.

### 2.1.2 — 2026-05-11

General experience improvements.

### 2.1.1 — 2026-03-09

Includes roaming data allowance usage on your dashboard.

### 2.1.0 — 2026-01-26

Update based on improved UI and journey flow following customer feedback

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## More apps by Hutchison 3G UK Ltd

- [Three](https://appshunter.io/ios/app/three/id393530266)
- [Three Broadband Support](https://appshunter.io/ios/app/three-broadband-support/id1434422424)
- [Three Pay As You Go](https://appshunter.io/ios/app/three-pay-as-you-go/id1497177829)
- [Three 4G+ Hub](https://appshunter.io/ios/app/three-4g-plus-hub/id1580036567)
- [Three+](https://appshunter.io/ios/app/three-plus/id1581134796)

All apps by Hutchison 3G UK Ltd: https://appshunter.io/developer/393530269

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*