# Smashburger - Burgers & Shakes — user reviews > 280 indexed App Store user reviews of Smashburger by Smashburger, rated 4.70/5 from 19,232 ratings. - Source: https://appshunter.io/ios/app/smashburger-burgers-and-shakes/id1207759409/reviews - App overview in markdown: https://appshunter.io/ios/app/smashburger-burgers-and-shakes/id1207759409.md - Rating breakdown: 5★ 16,629 · 4★ 1,407 · 3★ 378 · 2★ 152 · 1★ 666 ## What do users think of Smashburger? Overall sentiment: negative **Pros** - 👍 Excellent customer service - 🚀 Nostalgic flavors - 🚀 Great burgers and fries **Cons** - 🐛 App not working - 🐛 Useless app in Canada - 🐛 Rewards system issues - 🐛 Ordering problems - 🐛 Inconsistent order accuracy - 🐛 Difficult to use app **Commonly reported bugs** - App crashes on startup - Login issues - Rewards not working - Online ordering not functional **Most requested features** - Add payment options - Improve order tracking - Better app integration with rewards - Expand app functionality to Canada ## Newest reviews (10 of 280) ### 3/5 — What happened to BOGO? *2026-08-24, version 28.10.0* I used to love the discounts they pushed out on the app. A lot of BOGO offers. It has been a long time since they’ve offered good discounts. As a result, I have not been to Smashburger very often lately. I will likely delete the app fairly soon. ### 4/5 — Gift Cards *2026-07-19, version 28.9.0* Paying with gift card can get difficult on the app. ### 3/5 — Points taken away *2026-07-15, version 28.9.0* Not enough Smashburgers to be able to get to on a weekly or even monthly basis. I only give them three stars because every time I do get to go to a Smashburger my points have already been taken away. It’s very frustrating! Stop making points expire ### 4/5 — Rewards *2026-07-13, version 28.9.0* We should receive more points for orders over 15 dollars ### 3/5 — Your Systems Suck *2026-07-08, version 28.9.0* Glad you brought the brisket back and although we love your food your systems suck. Once again no one at your store in Dillon, CO can ring up a sale using your gift cards. Are you trying to chase away loyal customers? ### 1/5 — Can not charge to saved gift cards *2026-06-20, version 28.7.0* Reported half year ago. No change. Money stuck in the account but can not be used. What a waste! ### 5/5 — Ease of access *2026-06-04, version 28.7.0* App makes it super easy to order and coupons come in clutch! ### 1/5 — Error. Will not honor rewards *2026-06-04, version 28.6.0* FAIL. I saved 600 points. Went to redeem, tried to add the offer, it said offer not valid and expired in a month. So I can use it, and there’s no way to reverse the points. So they will expire and I will have lost them. What a joke. Latest version of iOs on iPhone 16promax ### 1/5 — The app does not let me pay *2026-06-02, version 28.7.0* I have tried multiple times to place an order via app and check out, but payment does not go through. I receive an error. Maybe its an Alaska thing? ### 1/5 — Bad *2026-05-31, version 28.7.0* The app really sucks when using gift card ## Most critical reviews (10 lowest-rated) ### 1/5 — Worthless *2026-08-22, version 28.10.0* Unbelievably when you’re ordering from the menu, there are no prices. What kind of a stupid idiot designed this? Good grief. ### 1/5 — Dumb Glitch *2026-08-21, version 28.10.0* I cannot create an account. Stuck in an endless “validation error” after inputting name, number, bday. It’s been stuck for months. Very stupid. ### 1/5 — Useless app *2026-08-16, version 28.10.0* When the app is launched it just stays stuck on the Rewards tab. Can't change anything. I cant even get to the menu. This app is junk. ### 1/5 — Bacon not cooked *2026-08-05, version 28.10.0* I love the bacon stack smash but the bacon is disgusting cause it's not cooked. ### 1/5 — App needs work *2026-07-30, version 28.9.0* Compared to other applications, the ordering process and glitchy software on this application is bad. Need some work nothing specific just bad sometimes it works sometimes it doesn’t. ### 1/5 — Website is terrible *2026-07-25, version 28.9.0* I had to put the same information multiple times The screen kept flipping back and forth between pick up and delivery ### 1/5 — Horrible service *2026-07-15, version 28.9.0* Cashier is was very rude ! ### 1/5 — No editing meals *2026-07-02, version 28.9.0* I couldn’t remove pickles from my meal. ### 1/5 — Glitchy *2026-06-29, version 28.7.0* The app is glitchy and was unable to remember my password or select from credit cards I have saved on my phone. It was slow. It was difficult to scroll up and down during the checkout. I know not a great app. ### 1/5 — App not working (order error) *2026-06-27, version 28.7.0* There is a error message when you try to pay for the items in the cart. Website works fine however. App doesn’t. ## Most praised reviews (10 highest-rated) ### 5/5 — Love them *2026-08-25, version 28.10.0* I work at Claire’s and I go to Smashburger every shift for lunch break lol I love them and I love the food. I always have the same meal so they don’t ever expect a huge order lol. I appreciate them too ### 5/5 — Smash *2026-08-10, version 28.10.0* I luv them erverrhing about the food and customer service ### 5/5 — Who’s Thee Best… JESSICA!!!! *2026-08-06, version 28.10.0* It started pouring down and I had a $2 off meal deal coupon to use. I kept trying to figure out what I was doing wrong then Jessica came along and made everything right!!! Thank you for multitasking and assisting me with my order!! Appreciate you Hun🫶🏾 ### 5/5 — Amazing food *2026-08-05, version 28.10.0* 5 stars ### 5/5 — Great Burgers for a great price *2026-07-31, version 28.9.0* The best value burgers in the town! $5 for a single and $7.50 for a double at this quality is unheard of! I would like to see real cheese option to make it healthier. ### 5/5 — Great *2026-07-30, version 28.9.0* The best ### 5/5 — Very nice *2026-07-23, version 28.9.0* Very nice place and employees- Danielle is awesome. Clean and food is good.eat is well cooked and packed. ### 5/5 — Receipt didn’t work! *2026-07-09, version 28.9.0* I really enjoy eating at smash burger. I’m disappointed my receipt codes haven’t been working. ### 5/5 — Scottsdale & Thomas *2026-07-07, version 28.9.0* Great location, excellent staff! My order is ready early & with a smile! ### 5/5 — Lovely *2026-06-16, version 28.7.0* Finally, an app that doesn’t ask you to tip for takeout. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*