# SMC Cares > Official app for Sibu Municipal Council feedback and service request submission. (iPhone/iPad app by PRIMAL SOLUTIONS SDN BHD.) - Source: https://appshunter.io/ios/app/smc-cares/id1530144875 (this page in markdown: same URL + `.md`) - Developer: [PRIMAL SOLUTIONS SDN BHD](https://appshunter.io/developer/1515716193) - Category: Productivity, Social Networking - Price: Free - Age rating: 4+ - Requires: iOS 12.0 · 81 MB - Languages: English - Released: 2020-11-24 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/smc-cares/id1530144875/reviews.md ## What is SMC Cares? This is the official mobile application that connects you with the Sibu Municipal Council (SMC) for the submission of any feedback, whether to report problems, make inquiries, or suggestions on products and services provided by SMC. If you see something that needs attention, be it fallen trees, illegal dumping, potholes, or other public service-related matters, just submit your request via SMC Cares. Your request will be routed to the right department for action. Key features of SMC Cares are: -Personalized Account -Track Case Progress -Multimedia and Location Support -Alert Notification -Integrated Platform for Real Action Your Feedback can make Sibu better and better! ## Key features - Personalized Account - Track Case Progress - Multimedia and Location Support - Alert Notifications - Integrated Platform for Action ## Recent user reviews (10 of 18) All indexed reviews: https://appshunter.io/ios/app/smc-cares/id1530144875/reviews.md ### 5/5 — Assessment Payment *2025-04-26, version 5.1.2* Suggestion assessment payment also in smc care ### 1/5 — User-unfriendly *2025-01-03, version 5.0.8* Only allowed registration of one car, car plate number format changed by itself, didnt allow other mode of payment, extremely inconvenient and time consuming process while purchasing season parking pass, terrible app ### 1/5 — Doesn’t support IPhone 16 Pro. Can’t load vehicles. Please fix it. *2024-11-26, version 5.0.5* Doesn’t support IPhone 16 Pro. Can’t load vehicles. Please fix it. ### 1/5 — Unable to make payment *2024-11-02, version 5.0.2* Upon review payment process, it appears it does not redirect to SPay for payment. Instead, payments remain pending and stay locked for certain periods, repeating this cycle continuously. Please resolve this urgently, as unable to purchase seasonal passes online. Purchase at the counter incur an additional charges due to a system issue is inconvenient and places an undue burden on the public. The public should not bear additional costs or risk fines due to system issues. ### 1/5 — Noob *2024-10-31, version 5.0.1* Cant even found my spay how to make payment??bodo ### 1/5 — Unstable Apps *2024-07-10, version 4.4.4* The registered car does not appear. Already used the apps since last April, encountered the problem this month. Please fix the apps. Wanted to renew season parking pass also cannot. But later the will be charged if no parking pass. Before launching, did it even pass the UAT? Please FIX THIS MATTER ASAP. TQ ### 1/5 — Register for car name *2024-05-04, version 4.3.9* Not available. Kindly pls fix ### 1/5 — Can’t register *2024-05-02, version 4.3.9* Can’t register ### 1/5 — Cannot Register Account *2024-04-25, version 4.3.8* Upon account registration, IC format only allow xxxxxx13xxxx, how about for the other residents that stays in Sarawak plenty years already, cannot use this apps? ### 1/5 — Unstable app *2024-04-17, version 4.3.8* Can’t register vehicles so how do we purchase the season pass? Click half way it automatically return to main page again. Repeat several times and the results still the same. ## Frequently asked questions about SMC Cares ### What types of issues can I report with SMC Cares? You can report various public service-related matters such as fallen trees, illegal dumping, potholes, and other issues that require attention from the Sibu Municipal Council. ### Can I track the progress of my submitted requests in SMC Cares? Yes, SMC Cares allows you to track the progress of your submitted cases. You will receive alert notifications regarding the status of your requests. ### Does SMC Cares support submitting photos or location information with reports? Yes, the application features multimedia and location support, enabling you to attach photos and specify the exact location of the issue you are reporting. ### How often is SMC Cares updated? SMC Cares was last updated on January 9, 2024, with version 4.2.3. This indicates a commitment to regular updates and improvements. ### What devices is SMC Cares compatible with? SMC Cares is available for iPhone, iPad, and iPod devices, making it accessible to a wide range of Apple users. ### What is the age rating for SMC Cares? SMC Cares has an age rating of 4+, suggesting it is suitable for users of all ages. ### Is SMC Cares free to use? Yes, SMC Cares is a free application, meaning there are no costs associated with downloading or using its core features for reporting and tracking services. ### Does SMC Cares have ads? The provided data does not specify whether SMC Cares contains advertisements. However, as it is a free application from a municipal council, it is unlikely to be heavily ad-supported. ## Version history (last 5 releases) ### 4.2.3 — 2024-01-09 Minor debug and update ### 4.2.2 — 2024-01-08 Minor debug and update ### 4.2.1 — 2023-11-16 User Interface Update ### 3.8.7 — 2023-07-12 Minor debug and update ### 3.8.6 — 2023-07-06 Minor debug and update ## Apps similar to SMC Cares | App | Rating | Price | Category | | --- | --- | --- | --- | | [iScan Barcode](https://appshunter.io/ios/app/iscan-barcode/id470225427) | 4.1 (16) | Free | Productivity | | [catTHIS](https://appshunter.io/ios/app/catthis/id1211749794) | — | Free | Productivity | | [Service Sarawak](https://appshunter.io/ios/app/service-sarawak/id1511865683) | — | Free | Productivity | | [SCS Talikhidmat App](https://appshunter.io/ios/app/scs-talikhidmat-app/id1323946716) | — | Free | Productivity | | [Unifi Mobile Prepaid](https://appshunter.io/ios/app/unifi-mobile-prepaid/id1330917377) | 1.1 (36) | Free | Productivity | | [Reimburse Travel & Expense Mgt](https://appshunter.io/ios/app/reimburse-travel-and-expense-mgt/id1544717587) | — | Free | Productivity | ## More apps by PRIMAL SOLUTIONS SDN BHD - [CiMS (Campus Info Mgmt Syst)](https://appshunter.io/ios/app/cims-campus-info-mgmt-syst/id1529534546) All apps by PRIMAL SOLUTIONS SDN BHD: https://appshunter.io/developer/1515716193 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*