# SMC Health Link

> HIPAA-compliant secure communication and scheduling for healthcare professionals. (iPhone/iPad app by County of San Mateo Health System.)

- Source: https://appshunter.io/ios/app/smc-health-link/id1426898647 (this page in markdown: same URL + `.md`)
- Developer: [County of San Mateo Health System](https://appshunter.io/developer/1426898646)
- Category: Medical, Productivity
- Price: Free
- Rating: 1.80/5 from 5 App Store ratings
- Age rating: 4+
- Requires: iOS 11.0 · 105 MB
- Languages: English, Spanish
- Released: 2018-08-31
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/smc-health-link/id1426898647/reviews.md

## What is SMC Health Link?

SMC Health Link is an enterprise cloud-based communications platform built specifically for San Mateo County. Our solution provides secure HIPAA compliant texting, an answering service, pager replacement, on-call schedules, and clinical integration with the EMR all on one easy to use platform.

Note: You must have an account enabled on Telmediq before you can use this application.

Main functions of our offering include:
• Unified Communications: Our mobile applications allow for real-time texting and voice communication between clinicians. Multimedia messaging with photos, voice, and attachments are supported as are the ability to record and deliver voicemails when clinicians are busy with patients.
• Reliable Messaging: Health Link provides a persistent and reliable messaging layer that is able to deliver time sensitive messages to users on a multitude of delivery channels. Health Link detects when a user's device has data connectivity issues, and routes the message accordingly based on a user's network conditions and availability.
• Directory Integration: Health Link is seamlessly deployed and managed through the organizations existing Microsoft Active Directory Infrastructure.
• Call Center Integration: The ability to send messages from the existing call center software and systems allows for rapid deployment with minimal disruption to existing call center workflow.
• On Call Scheduling: Health Link has the leading on-call scheduling platform, including escalations, shared schedules, round-robin load balancing based on provider load, and more. In addition, we are the only communications platform that provides real-time integration with Amion, QGenda, Tangiers, as well as home grown and legacy scheduling platforms.
• Phone System Integration: Health Link integrates with both SIP based and legacy (non SIP based) hospital phone platforms. We are the only communications provider that is able to support a transition strategy from legacy circuit switch PBX systems to the SIP domain.
• Clinical Integration: Health Link provides Patient Centric Messaging – the ability to track all messages against a patient and have two-way synchronization with the EMR.
• Nurse Mobility: Existing nurse call systems can be mobilized for nurses through integration with room alarms as well as patient assignments.

## Key features

- HIPAA-compliant secure texting
- Answering service and pager replacement
- On-call scheduling with escalations
- EMR integration for patient-centric messaging
- Real-time clinician communication
- Multimedia messaging support


## Frequently asked questions about SMC Health Link

### What is SMC Health Link?

SMC Health Link is an enterprise cloud-based communications platform designed for San Mateo County healthcare providers. It offers secure, HIPAA-compliant texting, an answering service, pager replacement, on-call scheduling, and clinical integration with EMR systems.

### Is SMC Health Link free to use?

Yes, SMC Health Link is available for free. However, users must have an account enabled on Telmediq to utilize the application.

### What devices does SMC Health Link support?

SMC Health Link is compatible with a range of Apple devices, including the Apple Watch, iPhone, iPad, and iPod. This allows for flexible communication across different platforms.

### How often is SMC Health Link updated?

The application was last updated on April 24, 2024, indicating ongoing development and maintenance. The latest version available is 4.9.1.

### What is the age rating for SMC Health Link?

SMC Health Link has an age rating of 4+, making it suitable for a broad user base within the healthcare environment.

### Does SMC Health Link integrate with other scheduling platforms?

Yes, SMC Health Link provides real-time integration with popular scheduling platforms such as Amion, QGenda, and Tangiers, as well as legacy scheduling systems.

### Can SMC Health Link replace traditional pagers?

Yes, SMC Health Link is designed to function as a pager replacement, offering more advanced features like secure texting and multimedia messaging.

### What kind of clinical integration does SMC Health Link offer?

SMC Health Link offers patient-centric messaging, allowing all messages to be tracked against a specific patient. It also provides two-way synchronization with the Electronic Medical Record (EMR) system.

## Version history (last 5 releases)

### 4.9.1 — 2024-04-24

Resolved an issue with EULA disappearing when configuring an account for MDM integration

### 4.9.0 — 2024-04-12

Apple Watch Enhancements:
   - Differentiation of read vs unread messages
   - Creation of Done Inbox
   - Long Press Support: Mark as Done; Silence Thread; End Conversation
   - Refresh Button for Thread List
Routing Applied During Message Composition
  - During message composition if routing will be applied to the message, a Routing Applies pop up will display on the compose screen.
Editing Patients & Family
Send PFC Messags as a Secure Link
Default Patient List Settings
Searching Message Templates
Further updates on patient conversation screen
Bugs
 - Resolved an issue with users seeing an additional pop-up during Epic Deep-linking
 - Resolved an issue where the patient drop-down selection did not follow IQAdmin settings for PFC

### 4.8.0 — 2024-04-11

We are pleased to share that we will be reintroducing the SMC Health Link App for Apple Watches. This release contains the following enhancements: receive notifications, read and respond to messages and view active threads in the inbox. When a user is on a SMC Health Link message they will now be able to see the title of the user’s they’re corresponding with. Additionally, users are now able to view a patient’s primary location in the patient details page if one has been set.

### 4.6.3 — 2023-08-26

Resolved an issue selecting users from the Directory when transferring a call.

### 4.6.2 — 2023-08-10

Resolved a login issue for emails containing apostrophes

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## More apps by County of San Mateo Health System

- [San Mateo EMS](https://appshunter.io/ios/app/san-mateo-ems/id1484992655)
- [The Mask Genius](https://appshunter.io/ios/app/the-mask-genius/id1543446236)

All apps by County of San Mateo Health System: https://appshunter.io/developer/1426898646

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*