# SMC Healthcare — user reviews > 88 indexed App Store user reviews of SMC Healthcare by SPECIALIZED MEDICAL CENTER HOSPITAL, rated 4.60/5 from 1,570 ratings. - Source: https://appshunter.io/ios/app/smc-healthcare/id1151403577/reviews - App overview in markdown: https://appshunter.io/ios/app/smc-healthcare/id1151403577.md - Rating breakdown: 5★ 1,297 · 4★ 110 · 3★ 54 · 2★ 20 · 1★ 89 ## What do users think of SMC Healthcare? Overall sentiment: neutral **Pros** - 👍 Seamless user experience - 🚀 Easy to book appointments - 💡 Useful AI features - 🤖 Great doctors and medical staff - 🏥 Excellent hospital services **Cons** - 🐛 App crashes and freezes - 🔧 Technical issues and bugs - 📞 Poor customer service - 🔍 Limited app functionality - 🕰️ Slow performance **Commonly reported bugs** - Login and registration problems - Inability to view lab results and reports - Sharing and notification features not working - Compatibility issues with older devices **Most requested features** - Add ability to share lab results and reports - Improve reminder and calendar integration - Enhance user account management features - Expand available services and departments ## Newest reviews (10 of 88) ### 2/5 — Reminder not working *2025-09-26, version 2.7.2* The reminder setting service is not working well. I can’t set a reminder for my appointment through the app or connect it to my iPhone calendar and that makes me miss a lot of appointments. ### 2/5 — Unable to add a member *2025-05-25, version 2.6.8* I tried many times to add another member but theres no way to save or submit it ### 5/5 — Simple Useful *2025-03-17, version 2.6.2* Simple and useful ### 5/5 — CEO *2025-03-17, version 2.6.2* Thanks for your improvement ### 5/5 — Mr *2025-03-15, version 2.6.2* After updates this app is more easy to navigate... amazing updates.. AI feature is a cherry on top reports.. ### 5/5 — 5/5 *2025-02-14, version 2.5.8* 5 stars for the use of the correct Syrian flag ### 5/5 — Thank you Dr. Rasha Obeid! *2025-01-12, version 2.5.3* She's an excellent doctor. She is very professional and dedicated. Thank you for your help Doc! ### 4/5 — Sharing lab result option is not working *2024-08-14, version 2.4.8* After recent update to the app I am not able to use share lab result option anymore. Please fix this bug ASAP ### 4/5 — Unfortunately, I cannot view the lab results. *2024-07-20, version 2.4.7* Unfortunately, I cannot view the lab results. ### 2/5 — بطئ وتعليق مستمر *2023-07-19, version 2.4.3* البرنامج ثقيل وبطيء ويعلق باستمرار عند فتح الزيارات او التحاليل او الاشعة الخ احذفه واحمله لعدة مرات لكي احجز موعد واحد فقط او اتأكد من حجز سابق ايفون ١٤ برو ماكس اخر تحديثش ## Most critical reviews (10 lowest-rated) ### 1/5 — تطبيق معلق بعد التحديث *2026-08-23, version 2.8.2* للاسف التطبيق معلق عندي بعد التحديث ولايوجد تجاوب من المستشفى من خلال الاتصال حيث لا استطيع تسجيل الدخول .. كل مرة اسجل معلومات الدخول تظل الشاشه معلقه الى ان يطلعني من التطبيق .. احتاج اشوف نتايج التحاليل والاشعه واضبط مواعيدي ماهو الحل ### 1/5 — Poor customer service *2025-12-01, version 2.7.6* I’ve found that customer service is very poor having contacted the hospital in different ways through the app and the phone. ### 1/5 — Keeps breaking down *2025-11-27, version 2.7.6* The last couple of days the app has been acting very weird so I deleted it and reinstalled it. Now I can’t even log into my account.. keeps shutting down! ### 1/5 — الدخول *2025-10-05, version 2.7.3* للأسف بعد التحديث اللي صار امس لا أستطيع الدخول ### 1/5 — App not working *2025-03-15, version 2.6.2* I downloaded the app to check my appointment but app is getting stuck and not working properly kinda frustrating to use ### 1/5 — مشاكل تقنية و إمكانيات ضعيفة *2025-02-15, version 2.5.8* لا يمكن إنشاء حساب جديد من خلال التطبيق. يتجمد دائما . إمكانيات التطبيق محدودة للغاية ### 1/5 — Share option not working *2024-08-22, version 2.4.8* The share option not working in all the application after the latest update. Please fix it ### 1/5 — Unable to share or access reports *2024-08-19, version 2.4.8* Dear, Please i know after upgrading the APP i dont know whether it is been tested or not but please we are unable to share the reports or prescriptions, please check and resolve the issue ### 1/5 — Not working *2024-05-04, version 2.4.7* After registration i tried to open the application but its not responding i want to see my report it not showing any information even not open ### 1/5 — Very bad experience in emergency team *2023-10-18, version 2.4.4* I wait for 3 hours in emergency section to wait doctor to see me after it just 2 min and say you are ok 🤬🤬🤬🤬 ## Most praised reviews (10 highest-rated) ### 5/5 — Mostafa *2026-02-03, version 2.7.9* It is excellent one Thanks. ### 5/5 — Omar *2026-01-31, version 2.7.9* Very helpful and easy to use ### 5/5 — Seamless User Experience *2025-11-29, version 2.7.6* Very good user experience in booking appointments reviewing past testing results using AI to give you brief understanding of the testing results ### 5/5 — Cardiologist Doctor *2025-10-05, version 2.7.3* Dr. Basel is a very good doctor ### 5/5 — Very good *2025-09-25, version 2.7.2* Bupa insurance has approval free service in this hospital. Did an MRI without any approval hassle which I faced in Sulaiman Al habib. ### 5/5 — Excellent application *2025-08-25, version 2.7.0* Very good application easy to use and have all the required details and excellent services and knowledge ### 5/5 — User friendly app *2025-07-05, version 2.6.8* Extremely easy to book an appointment. Looking forward to upcoming consultation. ### 5/5 — Tamer *2025-05-18, version 2.6.6* Too easy ### 5/5 — General review *2025-03-26, version 2.6.3* Me and my family are relay on SMC hospital they have a excellent and professional medical staff and medical care ### 5/5 — Great Doctors *2025-03-23, version 2.6.2* I highly recommend Pediatrician: Dr. Sawsan Khouri, Obs-Gyn: Dr. Lamia Sibaei, ENT: Dr. Shammas, Orthopedics: Dr. Modar. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*