# SMG Subscription — user reviews > 36 indexed App Store user reviews of SMG Subscription by Subgen Inc., rated 3.50/5 from 79 ratings. - Source: https://appshunter.io/ios/app/smg-subscription/id1445659346/reviews - App overview in markdown: https://appshunter.io/ios/app/smg-subscription/id1445659346.md - Rating breakdown: 5★ 44 · 4★ 5 · 3★ 0 · 2★ 5 · 1★ 25 ## Newest reviews (11 of 36) ### 1/5 — Cant login in *2019-06-25, version 1.1.3* App keeps saying i have the incorrect login information. Ive clicked forgot password many times and created multiple new passwords with no luck in signing in. Deleted the app since it was pointless ### 1/5 — DOESN’T LOG ON!! *2019-06-21, version 1.1.3* It keeps telling me that the login is incorrect, yet I can log into the website every time. ### 1/5 — Terrible app... *2019-06-18, version 1.1.3* Doesn’t recognize my password that works when I login on my desktop - WORTHLESS!!! Uninstalling today! ### 1/5 — Need an app for SMH Access *2019-05-10, version 1.1.0* Downloaded this app thinking it was for the points, to than realize its for a subscription. Please make an app for SMG access to manage points. ### 2/5 — Unable to reserve movies for future showings *2019-05-09, version 1.1.0* The app is only for daily purchase of tickets! Why!! You can’t even access the next day!! VERY INCONVENIENT!! CHANGE THIS!!!! ### 1/5 — Doesn’t log on *2019-05-04, version 1.1.0* This app keeps saying that my login is incorrect. When I tap the "Forgot my password" link, I get an "Email doesn't exist" box. However I am able to log in from my PC. Useless app if I can't even longer in. ### 1/5 — Great theater with horrible app *2019-04-30, version 1.0.15* I have wanted to join the subscription service will not let me add credit card, will not let me add my loyalty card, and no one has responded to any of my issues. Guess I’m sticking with Amc A-List ### 1/5 — Useless! *2019-04-13, version 1.0.15* Most useless app ever! Doesn’t recognize my log in and rewards are unable to be scanned, required to be printed (who still prints out rewards in 2019)🤨 ### 1/5 — Smg *2019-03-23, version 1.0.15* App has way too many glitches, really bad layout, so many issues picking seats. ### 1/5 — Don’t waste your time *2019-03-16, version 1.0.14* This app is completely useless. Their online website is also pitiful. Best part is their tech support doesn’t answer on the weekend. When do they think most people go to the movies? ### 1/5 — Sinemia March Purge *2019-03-15, version 1.0.14* This app is owned by Sinemia, a company to avoid! We found Sinemia service to be acceptable although kludgy and not at all user-friendly. We were willing to jump through many hoops and over many obstacles to use the service. We were almost willing to pay the many new surprise fees that popped up over time. We got caught up this week in the Sinemia March Purge, where Sinemia terminated a great many annual acounts that were not considered profitable. Sinemia alleged fraudulent use, but there was none. We paid $X for a year of service, but Sinemia terminated our accounts after 6 months, offering a $0 refund rather than $X/2. I would stay away from Sinemia until they apologize and get their act together and reinstate the many accounts they terminated. There's got to be a better business model than abusing customers like this to increase cash flow. ## Most critical reviews (10 lowest-rated) ### 1/5 — Fix the app *2024-03-07, version 1.2.3* Fix the app, it doesn’t work. ### 1/5 — Piece of Junk *2022-11-28, version 1.2.3* Downloaded the App and it won't even open. ### 1/5 — App doesn’t work *2022-11-26, version 1.2.3* App can’t connect to the server!!!! ### 1/5 — Doesn’t work *2022-03-08, version 1.2.3* App can’t connect to server ### 1/5 — Bad app *2022-03-02, version 1.2.3* Doesn’t let you do anything! All it says is connection error each and every time with Wi-Fi or no regular service. I even tried it on another device. This app needs to be fixed! ### 1/5 — Worthless. Do Not Fall For It! *2019-12-19, version 1.1.9* This subscription is a huge waste of money. Here is the small print. You can only schedule one movie ticket per subscription, therefore, everyone who would like to see the movie with you needs their own phone or perfect coordination to make sure you books seats next to each other. You are unable to purchase multiple subscriptions on one username, each person needs their own phone, username, and subscription. You are only able to reserve a ticket the day of the show. When you attempt to do this, many times you will receive an error “A server with the specified host name could not be found.” Absolute waste of money and time. ### 1/5 — No Group Subscription or Advanced Tickets available *2019-12-18, version 1.1.9* When the unlimited group subscription and advance ticket options become available, I will improve my score to 5 stars. ### 1/5 — Update broke app *2019-09-22, version 1.1.7* Unable to get to seat selection since update 2 days ago. Emailed customer service multiple times with no response. ### 1/5 — Why isn’t there a regular app *2019-09-16, version 1.1.6* Why is there only the subscription app? ### 1/5 — Only can see time if you buy subscription *2019-07-19, version 1.1.3* I would give this app zero stars if I could! You cannot see any schedule or buy any tickets without a subscription. As that is all that pops up when you click anything, movie or location. ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome *2019-10-01, version 1.1.8* I ### 5/5 — Great app for great theater *2019-06-12, version 1.1.3* App has great look, clear instructions. And SMG overall is the best theater! I’ve only ever gotten the very best customer service! ### 4/5 — Could be perfect with a minor adjustment. *2019-12-29, version 1.1.9* Love the access subscription but dislike how you can not purchase tickets days in advance. Otherwise, love it. ### 4/5 — Has never recognized when I’m at in theater *2019-04-22, version 1.0.15* I like the subscription. The app is intuitive, and getting tickets is simple. Unfortunately, when time to check in, the app has never recognized when I’m near the theater. Even when Ive gone through the process of giving my name and movie ticket name and time to the counter, they go through finding my name in their system, printing my ticket off and I’m now sitting in my seat, it still says I need to be closer. 😑 Part of the appeal is that I SHOULD be able to just walk in, scan my ticket from the app and go to my seat but I haven’t had that experience yet. ### 4/5 — Not a good start, but customer service resolved quickly *2019-02-27, version 1.0.12* Excited to say I just grabbed my first ticket on 2.20.19 I signed up over the weekend and had that “an unexpected error” occurred and got as mad as everyone else because there was no error processing my $15 subscription fee. I wrote support and was responded to within a few hours. They issued a full refund and gave me this month for free notifying me that my membership would not automatically renew. I thought, that’s great, but it’s useless to get this month free if I can’t even get a ticket. Well, I opened the app today and to my relief, I reserved a ticket to see “Glass” tonight. So, it appears SMG May have finally fixed this issue preventing members from getting tickets. The app is smooth and looks sleek outside of that. So my review started at 1 Star, then updated to 3 after support responded, and now it’s 4 stars. My reasoning behind 4 stars is that 4 movies per month doesn’t compete well with 12 movies per month at $20 from AMC A-List. Especially since SMG makes most of its money from food sales. I would like to see more than 4 movies per a month and would have signed up for A-List instead had my AMC not been 10 miles away in the city. One idea is to do 4 movies per month plus 1 bonus $5 Tuesday ticket or $5 SMG classics ticket. ### 4/5 — Very good *2019-02-13, version 1.0.8* But this could be better if it allowed you to reserve tickets for days later in the week and if it worked with their loyalty program. The rollover date which is next to your name should be bigger or shown elsewhere. ### 2/5 — App okay, but needs some tweaks. *2020-03-05, version 1.2.3* The subscription plans are a great value, the app needs some improvement, mainly on the screen where you choose your seat. Many of the theaters are mirror image of what they really look like. When seat 1 looks like it would be on the left while looking at the screen, it’s actually on the right. Also you don’t see any row letters until you choose a seat, which can make it hard to coordinate with other subscribers since each account can only get seats for themselves. I’m not complaining about not being able to choose other subscribers seats, just the lack of labeling on the seat selection screen. ### 2/5 — Great concept/program. App needs updating *2019-10-03, version 1.1.8* Please update so we can choose dates. I like to purchase tickets in advance as I am sure many other members do as well. On the app we have to wait until the day of which runs the risk of not getting any good seats. The app needs to be as dynamic as that of Atom Movie Tickets which I was originally using to purchase my SMG tickets prior to joining this program. ### 2/5 — Great theater service but horrible app. *2019-06-08, version 1.1.3* I’ve been going to Studio Movie grill for about 3 years now and I’m absolutely in love with this theater. I honestly call it my home because I go see a movie about once a week. For sometime I’ve been thinking that it would be great if they had an app that could connect our SMG account and I was very excited when I looked here on the App Store and they had one. I immediately downloaded the app and was very disappointed. It’s clear that the application has potential but it’s very difficult to use it when you can’t even sign into it. I got blocked from my account because it says the password is wrong so I changed it to see if that would help and it didn’t. Maybe one day this can be fixed but right now this app is very disappointing. ### 2/5 — Love the 4 movies a month but app not good *2019-05-29, version 1.1.3* This app is the slowest app when I wasn’t to get a movie ticket fast it takes the longest time to load every page. One of the most inconvenient app wish you could just purchase the ticket on atom. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-06.*