# SMG Theaters — user reviews > 94 indexed App Store user reviews of SMG Theaters by Studio Movie Grill Holdings, LLC, rated 4.89/5 from 11,624 ratings. - Source: https://appshunter.io/ios/app/smg-theaters/id1476752283/reviews - App overview in markdown: https://appshunter.io/ios/app/smg-theaters/id1476752283.md - Rating breakdown: 5★ 9,982 · 4★ 482 · 3★ 110 · 2★ 30 · 1★ 92 ## What do users think of SMG Theaters? Overall sentiment: neutral **Pros** - 👍 Convenient ticket purchasing - 🚀 Easy to use app - ⭐ Great customer service - 🍔 Delicious food - 🎥 Favorite theater **Cons** - 🐛 Checkout issues - 🚫 Cannot order food through app - 🤔 Confusing app layout and settings - 💰 Booking fees - 🧰 Lack of account management features **Commonly reported bugs** - Checkout button not working - Cannot purchase tickets - App unable to find theater locations **Most requested features** - Add food menu to app - Improve app organization and settings - Allow viewing of gift card balance and credits - Enable account settings changes through app - Keep movie listings up-to-date - Provide in-app support contact - Bring back ability to add tickets to digital wallet ## Newest reviews (14 of 94) ### 4/5 — Food changes *2026-08-08, version 5.0.13.000* My wife and I have been coming to this theater since it opened. We feel the food quality has dived but prices are going up. The chicken for the nachos is not edible. While the cheese for the nachos is solid the previous cheese was better and a taste I only got at SMG. The waiters/ waitresses make mistakes a lot. Food comes in separate so I can choose to eat it by itself while I wait for whatever else I order so that way I have it hot or I wait and everything is cold. Last food should always come hot and this only happens maybe 50% of the time. If I’m on happy with it or my server I still gotta tip the max which is not right. You earn your tip. ### 4/5 — Overall good experience *2026-06-20, version 5.0.13.000* I love going to the movies there. The food is great. The only thing lacking is the customer service. They sometimes fail to follow instructions on the order. Sometimes they fail to bring you silverware or condiments that you ask for. If you ask for anything extra, they’re always slow in coming back to bring it, maybe this is because they already know they are getting a tip. ### 4/5 — Love movies *2026-05-01, version 5.0.13.000* I love this theater. Yes, the seats are worn from cleaning from COVID and yes, if not $6 Tues it’s can get expensive. The staff are great and responsive. Some food choices are delicious. ### 2/5 — Service fee!? *2025-11-26, version 5.0.13.000* I like the app it’s super easy and I like it. But why in the world are you charging me $4.80 to use the app!? That’s ridiculously stupid. A service fee? Seriously? for what?? ### 4/5 — Good, bad, and improvements. *2025-11-14, version 5.0.13.000* Chisholm Trail, Fort Worth, Texas, location. Good: Great movie theater. Exceptionally clean, modern. Food is fresh, tasty, fast service. Cheaper ticket prices than any rival around. Good rewards program, discounts. App has movie start and end times, with previews included. Could be improved: I’m 5’9, 125lbs.. and I think the seats could be bigger, recline further. The BAD: When I ordered food, I asked if they got the tip on the card, or if it is shared.. they said shared, so I gave cash. When I got the bill, they added a 18% gratuity charge. So they got tipped twice, would have been nice to know that before!! 18% on $21 of food is about $4, plus the $5 cash, came out to a 45%-ish tip. As good as the food and service was, that’s not right. So now I know, and you too. ### 3/5 — service *2024-12-12, version 5.0.13.000* servers are great but the order takes way too long to come even if we just order popcorn and water almost every time we go..we continue to go only bcuz we live nearby but considering going to another theatre is it continues ### 3/5 — Theater seats *2024-11-26, version 5.0.13.000* Sears are wearing it they look awful, makes me not want to sit in them - they don’t look clean, some are worn thru. ### 4/5 — Apple Pay *2024-11-08, version 5.0.13.000* Why isn’t it available? ### 2/5 — Cannot Purchase Ticket, 9/26 *2024-09-26* The latest updated app will not allow me to purchase tickets after entering my payment information on the last page. I acknowledge the terms and conditions but the button you press to pay is greyed out and doesn't do anything when you do press it. I have purchased three tickets every week for Saturday showings over the last year, but unfortunately have been unable to use the app lately due to this error. ### 1/5 — Broken *2024-09-26, version 5.0.13.000* Um, half of the current movies aren’t even showing up. ### 1/5 — The Update Broke the App… *2024-09-22, version 5.0.13.000* I loved this easy to use app but now it won’t let us check out… I’ve tried to contact support but support redirected me to buy tickets through the app. …but the app won’t let me buy tickets through the app. ### 1/5 — Cannot redeem points *2024-08-11, version 5.0.9.200* This app will never allow you to redeem your points. What’s up with that! ### 3/5 — Fee *2024-07-20, version 5.0.9.200* the fee is to high ### 4/5 — Very convenient, but *2024-07-04, version 5.0.9.200* I really like the convenience of this app. We use it every time we go to the movies. It would be nice if it was easier to switch times when looking at the same movie. If there is a way I haven’t seen, I have to go back to select all the movies then scroll to the one I want every time. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t check out *2026-08-13, version 5.0.13.000* This app hasn’t worked for me in months. I go through the whole seat selection and checkout process, enter my debit and agree to terms but the purchase button stays grayed out. No prompt with an error comes up telling me what I did wrong, if anything. ### 1/5 — Can’t change Card Details *2026-06-21, version 5.0.13.000* The app won’t allow me to remove my past card, and put in new card details for the payment. Can’t buy new tickets if it won’t let me put in a new card. The app needs some work. ### 1/5 — Rewards Points *2026-05-26, version 5.0.13.000* The app doesn't let you purchase food or drinks on the application, so it's pretty pointless, and also, for some reason, you can't redeem points as well. They need to fix this. ### 1/5 — Booking fees *2025-12-26, version 5.0.13.000* Charging booking fees to members! Unbelievable. ### 1/5 — Do not download app *2025-12-23, version 5.0.13.000* Worst app ever. ### 1/5 — Terrible app *2025-12-07, version 5.0.13.000* Login issues and terrible customer service ### 1/5 — Buggy app *2025-11-24, version 5.0.13.000* No Apple Pay built in. No apple sign in. Can’t order food through app. After using auto fill-in, keyboard disappears so can’t actually create an account. ### 1/5 — Missed Opportunities *2025-11-11, version 5.0.13.000* I cannot comprehend how many missed opportunities there are in this app design. Barebones ticket purchasing interface, no ability to buy food, no ability to even pull up a menu and look at food options beforehand? Your entire business gimmick is built on being “dinner and a show,” so why are you completely shirking your main source of company income by refusing to advertise any of it on your app? And the point system is such a mess… the fact that you can ONLY get points by buying movie tickets (because there are no food purchasing options in-app and you can’t use your account to get points when ordering in person) is absurd. It’s as if you don’t want to be in business as a company. Leaning in to the gamification of rewards experiences is a surefire way to make money and y’all are just leaving it on the table and burning it. Genuinely I’m surprised my local SMG is even still in business given how little it seems the company cares to optimize convenience. I’d say it’s a breath of fresh air in this capitalistic nightmare we live in, but it just makes me forget this theater chain even exists. ### 1/5 — Smg doesn’t care *2025-06-24, version 5.0.13.000* They don’t care about the app like they don’t care about their customers ### 1/5 — Can’t use Apple Pay *2025-02-15, version 5.0.13.000* Can’t use Apple Pay ## Most praised reviews (10 highest-rated) ### 5/5 — Personal Experience *2026-07-01, version 5.0.13.000* So far haven’t had a issue in years. Kids enjoy going there and service always above 85% great ### 5/5 — Fun Family night *2026-03-21, version 5.0.13.000* Easy to buy tickets online, great seats and food is good! Fun family time ! ### 5/5 — THE BOMB EXPERIENCE *2025-07-16, version 5.0.13.000* All of the servers are super nice and extremely helpful and they know how to make you have a grand old time this is 100% the best movie theater in the world ### 5/5 — Checkout Bug Fixed, 11/3 *2024-11-03, version 5.0.13.000* I am now able to purchase tickets from the app again! Thank you for fixing the issue that prevented us from checking out! ### 5/5 — 👎🏼👎🏼👎🏼 *2024-10-20, version 5.0.13.000* App never lets me check out. ### 5/5 — I Love SMG! *2024-05-03, version 5.0.9.200* I’ve been an avid studio movie grill goer since December of 2021 and have only gone to studio movie grill since! Love the ability to order whatever I want directly to me in the theater whether it be popcorn, a hot meal or ice cream to alcohol, this place has it all. ### 5/5 — $3.00 fee per ticket please stop *2024-04-01, version 5.0.9.200* $3.00 fee per ticket please stop, I love the app, but you guys really need to consider how to he fee increases the price per ticket. ### 5/5 — Love it *2023-11-14, version 5.0.9.200* Very convenient just make sure there are no errors or bugs in the app ### 5/5 — You don’t know what you’re missing! At the studio movie, Grill! *2023-10-11, version 5.0.9.200* I absolutely love Studio Movie Grill !!! I am so happy with the employees of the studio movie Grill they treat me with respect, and they remember who I am and they’re very kind to me! I love the food! I like to treat myself out on Tuesday nights! Who can not afford to treat yourself out for $6.50! I like to get the food here as well I absolutely love the burgers and french fries! And I always wait to see what the monthly special is going to be or being a repeat, patron! You got a great thing happening here at the studio movie Grill! I wish the best of success for every person who makes a difference at the studio movie Grill! I can’t wait to return for my next movie! ### 5/5 — Favorite theater *2023-08-27, version 5.0.9.200* Hands down my favorite theater! Love the service and being able to sip and watch a movie with the family the only negative is the chairs but even then I still love it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*