# smg360

> Real-time customer feedback and data reporting for business insights. (iPhone/iPad app by Service Management Group, Inc. SMG.)

- Source: https://appshunter.io/ios/app/smg360/id453625481 (this page in markdown: same URL + `.md`)
- Developer: [Service Management Group, Inc. SMG](https://appshunter.io/developer/453625484)
- Category: Business
- Price: Free
- Rating: 3.80/5 from 528 App Store ratings · 177 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 16 MB
- Languages: American English
- Released: 2012-06-10
- Data updated: 2026-08-22
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/smg360/id453625481/reviews.md

## What is smg360?

For SMG clients with a valid username and password, the smg360 reporting app provides real-time, dynamic access to customer feedback and other data sources for the purpose of taking fast action on insights that improve brand experiences and drive customer loyalty. The smg360 reporting app is available in over 40 languages.
 
SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.

## Key features

- Real-time data access
- Customer feedback reporting
- Actionable insights
- Brand experience improvement
- Multi-language support

## What do users think of smg360?

Overall sentiment: negative

**Pros**

- 🚀 Fast and smooth performance
- 👍 User-friendly interface
- 📊 Helpful for tracking customer feedback

**Cons**

- 🐛 Frequent crashes and bugs
- 🔍 Difficult to navigate and find information
- 🕰️ Slow to load and update
- 🔒 Login and authentication issues
- 💻 Inferior to the website version

**Commonly reported bugs**

- Comments not loading properly
- Incorrect or outdated data displayed
- Constant log-out issues
- Blank screens and API errors

**Most requested features**

- Customizable date ranges and reporting
- Push notifications for new feedback
- Improved organization and filtering of comments
- Ability to resolve cases directly in the app

## Recent user reviews (10 of 177)

All indexed reviews: https://appshunter.io/ios/app/smg360/id453625481/reviews.md

### 1/5 — Just a terrible App

*2026-07-30*

We have had this app and website forced upon us to respond to customer Feedback. The app is hit or miss if it works. It’s by far the worst user interface I have ever seen. Nothing on here flows. There’s even a “provide us feedback” built into the app that doesn’t work. I can’t find one positive thing about this pile of junk that was forced upon us. Just terrible!

### 1/5 — Hard to use on purpose?

*2026-07-22*

This app is straight buns. Just confusing for no reason. I have to actually close the app out  and restart it for it to update resolved cases in the dashboard. I also tried to use the “leave a review” part of the app “tell us what you think” and it glitched out and wouldn’t let me select a rating or submit one. Pretty hilarious that the customer relations management software hasn’t figured out how to communicate with their own customers.

### 1/5 — Currently horrible

*2026-06-16, version 2026.24.0*

This app is constantly having errors, extremely long loading times, or it just fails to accomplish tasks all together. Please make some serious updates

### 1/5 — very slow and glitchy

*2026-04-13, version 26.13.0*

hard to navigate, also very slow. has a great website thats easy to use, but the app is not great.

### 1/5 — Bad app

*2025-10-09*

This app is really bad, it was super slow and annoying to try to find where everything is, one day it kick me out of my session because an error of the app and until this day it doesn’t even let me log in, I’ll definitely taking my business somewhere else

### 1/5 — Useless

*2025-10-09, version 25.30.0*

App never works just use desktop or personal computer

### 1/5 — Everything is blank

*2025-09-06, version 25.30.0*

It’s all 0’s and API errors.

### 2/5 — No choice but to use this.

*2025-08-23*

There was one time a push notification was available for new cases to resolve immediately. If any update, please fix this notification FIRST. The rest isn’t important, and can be access through full site.

### 1/5 — Dysfunctional!

*2025-06-28, version 25.22.0*

This app is so dysfunctional. It doesn’t work

### 1/5 — Blank screen

*2025-06-14, version 25.22.0*

App does not work at level it should for feedback

## Frequently asked questions about smg360

### What does the smg360 app do?

The smg360 app provides SMG clients with real-time access to customer feedback and other data sources. This allows users to take fast action on insights that improve brand experiences and drive customer loyalty.

### What are the key features of smg360?

Key features include real-time, dynamic access to customer feedback and data, enabling users to gain actionable insights. The app is designed to help improve brand experiences and foster customer loyalty, and it supports over 40 languages.

### Is smg360 free to use?

The smg360 app is free to download and use for SMG clients who have a valid username and password. Access to the reporting features is tied to your existing SMG client account.

### Who is the smg360 app for?

This app is specifically designed for SMG clients who need to monitor and act upon customer feedback and data. It's intended for businesses looking to enhance their brand experiences and increase customer loyalty through data-driven insights.

### What kind of data can I access with smg360?

You can access real-time, dynamic customer feedback and other relevant data sources. This data is provided to help you understand customer sentiment and identify opportunities to improve your brand's offerings and customer loyalty.

## Version history (last 5 releases)

### 2026.31.0 — 2026-08-13

- Improved comment search — results now include all matching comments, with faster loading
- Fixed an issue where push notifications could still arrive after logging out
- Analytics improvements and bug fixes

### 2026.24.0 — 2026-06-12

This update fixes an issue that was stopping push notifications from reaching some users, so you won't miss important alerts. We've also made it easier to move between comments while reviewing feedback, and fixed a few display issues for a more reliable experience.

### 2026.21.1 — 2026-05-27

Improved comment-management workflows with more reliable filters, clearer status updates, restored rating and hierarchy details, and better source visibility across cases and comments.

### 26.13.0 — 2026-04-01

We’ve made a few improvements to keep your information accurate and easy to access. Customer details in cases and alerts now display correctly, and we’ve fixed issues with dates and time zones so everything appears as expected.

### 25.50.1 — 2025-12-18

Customer Experience measurement fixes

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All apps by Service Management Group, Inc. SMG: https://appshunter.io/developer/453625484

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*