# smg360 — user reviews > 177 indexed App Store user reviews of smg360 by Service Management Group, Inc. SMG, rated 3.80/5 from 528 ratings. - Source: https://appshunter.io/ios/app/smg360/id453625481/reviews - App overview in markdown: https://appshunter.io/ios/app/smg360/id453625481.md - Rating breakdown: 5★ 308 · 4★ 50 · 3★ 23 · 2★ 27 · 1★ 120 ## What do users think of smg360? Overall sentiment: negative **Pros** - 🚀 Fast and smooth performance - 👍 User-friendly interface - 📊 Helpful for tracking customer feedback **Cons** - 🐛 Frequent crashes and bugs - 🔍 Difficult to navigate and find information - 🕰️ Slow to load and update - 🔒 Login and authentication issues - 💻 Inferior to the website version **Commonly reported bugs** - Comments not loading properly - Incorrect or outdated data displayed - Constant log-out issues - Blank screens and API errors **Most requested features** - Customizable date ranges and reporting - Push notifications for new feedback - Improved organization and filtering of comments - Ability to resolve cases directly in the app ## Newest reviews (19 of 177) ### 2/5 — No choice but to use this. *2025-08-23* There was one time a push notification was available for new cases to resolve immediately. If any update, please fix this notification FIRST. The rest isn’t important, and can be access through full site. ### 1/5 — Terrible app *2025-06-11, version 25.22.0* I wouldn’t give this app a star it never works it doesn’t show all of the surveys that customers do you need to work on it cause so far this app is trash I don’t recommend it ### 1/5 — The App is unusable *2025-05-05* I have to use this platform because I’m a Franchisee of one of the largest pizza franchises. This app is useless. Typically apps help you see data easier and more intuitively, but I would rather jump on my desktop computer and take extra time to access the desktop version (which is still a mediocre website, but it gets the job done). I will use the mobile web version on occasion, but even then it’s hard to use. I’m really shocked this app or the website has not seen much improvement over the years. ### 2/5 — Recent update issue *2025-04-15, version 24.43.0* Love the app but ever since your most recent update none of my comments are loading and it shows a blank screen but if I go to the full site they load ### 1/5 — Trash/ and annoying *2025-03-09, version 24.42.2* Whenever I click on the “full site” option, the App keeps on kicking me out and asking me to “download the app” 😳 when I'm actually using the app. 🤔 ### 1/5 — New version is effin terrible!!!! *2025-03-08, version 24.42.2* How do you clear a complaint after calling the customer? Who designed this without describing what the buttons do? Some buttons take you to blank pages. It’s apparent that nobody tested this app before making available. Terrible!! ### 1/5 — New update is awful *2025-03-06, version 24.42.2* Ever since the new update my phone unpairs every single day. ### 1/5 — New version is awful *2025-02-25* This app is horrible!!!!! Like super horrible.... it's hard to navigate and the information on when shoppers shopped is inaccurate... some surveys on app have said while the store was even open.. but if I go to the full site on web the correct information is there comments are hard to find and open as well as getting the comparison reports, the whole feel of this app is wrong and hard to use!! You should revert to the previous version because I can guarantee most users myself included just end up going to the website to get clear and concise survey results!!! ### 1/5 — Update gone wrong *2025-02-14, version 24.42.2* Since the update the app keeps kicking me out everyday wanting a username and password. My store only allows codes to be put in . I don’t have time everyday to get one. ### 1/5 — Pointless *2025-01-24, version 24.42.1* The app loads as long as it takes you to drop dead. And let’s not discuss how this is a marketing scam to provide morons in offices jobs based on lies. Just a marketing grift. Kill it. ### 1/5 — Reporting *2025-01-08, version 24.42.1* Be nice if the when you read a comment it would actually show as read. Would also be nice if it updated results faster. Preferred the old lay out as well. Was easier on the eye ### 1/5 — Fix the glitches. *2025-01-03, version 24.41.1* It was a good app until it won’t send me to the full site through the app. It makes it easier to go to a computer log in there. ### 3/5 — Not working as it used to. *2025-01-02, version 24.41.1* Since this new update I can only see comments from 3 days prior. Very frustrating when trying to tally up how much mentions crew has had. ### 1/5 — New update *2024-12-29, version 24.41.1* New update is awful. Have to re login constantly and can’t close/resolve cases ### 1/5 — Fix the update *2024-12-01, version 24.41.1* The time and date visit is don’t correct and same the date the survey show the s wrong ### 2/5 — Disappointed *2024-11-29, version 24.41.1* App has crashed yet again !! API Error Status code 500 ### 1/5 — Old version better *2024-11-18* Wish I never would have updated. It won’t navigate to full website, when on full website it’s difficult to read comments and navigate through comments. The old version worked better and ran smoother. ### 3/5 — App support *2024-11-09, version 24.41.0* Ever since the app updated a few months ago I cannot access full site on my phone to run full reports. ### 3/5 — Previous versions was amazing *2024-10-22, version 24.41.0* It’s a mess, not clear, I can’t see the order number, I see only the time order was made ## Most critical reviews (10 lowest-rated) ### 1/5 — Just a terrible App *2026-07-30* We have had this app and website forced upon us to respond to customer Feedback. The app is hit or miss if it works. It’s by far the worst user interface I have ever seen. Nothing on here flows. There’s even a “provide us feedback” built into the app that doesn’t work. I can’t find one positive thing about this pile of junk that was forced upon us. Just terrible! ### 1/5 — Hard to use on purpose? *2026-07-22* This app is straight buns. Just confusing for no reason. I have to actually close the app out and restart it for it to update resolved cases in the dashboard. I also tried to use the “leave a review” part of the app “tell us what you think” and it glitched out and wouldn’t let me select a rating or submit one. Pretty hilarious that the customer relations management software hasn’t figured out how to communicate with their own customers. ### 1/5 — Currently horrible *2026-06-16, version 2026.24.0* This app is constantly having errors, extremely long loading times, or it just fails to accomplish tasks all together. Please make some serious updates ### 1/5 — very slow and glitchy *2026-04-13, version 26.13.0* hard to navigate, also very slow. has a great website thats easy to use, but the app is not great. ### 1/5 — Bad app *2025-10-09* This app is really bad, it was super slow and annoying to try to find where everything is, one day it kick me out of my session because an error of the app and until this day it doesn’t even let me log in, I’ll definitely taking my business somewhere else ### 1/5 — Useless *2025-10-09, version 25.30.0* App never works just use desktop or personal computer ### 1/5 — Everything is blank *2025-09-06, version 25.30.0* It’s all 0’s and API errors. ### 1/5 — Dysfunctional! *2025-06-28, version 25.22.0* This app is so dysfunctional. It doesn’t work ### 1/5 — Blank screen *2025-06-14, version 25.22.0* App does not work at level it should for feedback ### 1/5 — Can’t See comments *2025-06-13, version 25.22.0* I don’t like the app. I liked the old way. I can no longer see any information for my location. I have to constantly go to setting and visit full site on the website. Please fix this !!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Really like the redesign *2025-03-11, version 24.42.2* Good app helpful and works well ### 5/5 — What’s going on? *2024-01-23* Hello team The apps counter doesn’t match the counter on the site itself; for example the counter for my area says 85 in the app and 103 on the site, can that be looked into please? Thank you ### 5/5 — Smg 360 *2022-08-22, version 4.18.3* Very good site from farmingville ### 5/5 — Please *2022-06-09, version 4.18.3* Smog on ### 5/5 — Sergio *2021-07-23, version 4.18.0* Very good app ### 5/5 — Good one *2021-01-14, version 4.18.0* Good app but the feedbacks could loaded faster in the app ### 5/5 — Satisfied *2020-11-12, version 4.18.0* This page help us a lot to improve in ours mistake and do better for guest, their thoughts matter for us, thanks smg ### 5/5 — What’s going on? *2020-10-17, version 4.18.0* The app keeps asking to have the password reset after it was reset before. Can this be addressed please, thank you! ### 5/5 — Color *2020-10-14, version 4.18.0* Great job with the darker blue. I love it. ### 5/5 — Great program to get feedback from guests *2020-01-09, version 4.16.2* Keeps you informed on what your guest experience is! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*