# Smile for senior living — user reviews > 37 indexed App Store user reviews of Smile for senior living by Carextech Inc, rated 2.40/5 from 49 ratings. - Source: https://appshunter.io/ios/app/smile-for-senior-living/id1249933842/reviews - App overview in markdown: https://appshunter.io/ios/app/smile-for-senior-living/id1249933842.md - Rating breakdown: 5★ 12 · 4★ 3 · 3★ 3 · 2★ 5 · 1★ 26 ## Newest reviews (14 of 37) ### 1/5 — clunkiest way to do everything *2024-11-09, version 9.34* i like the mission of this app, but I feel like it prioritizes enterprise-grade security on a rowboat budget for everything else. for instance, in message, when you get a pic, it is tiny in the chat so you click to enlarge… and then it’s a *bit* bigger. If you pinch to zoom, you can’t move around, you have to zoom out and try a different zoom… lol. Then you hit what looks like a download button but it makes the pic full-screen… why is that another click?? NOW you can zoom and pan finally. And when done you must now exit twice (one of which requires a really precise click on an X at the very top right) Getting tons of pics from my family member’s day shouldn’t be a slog… the interface should just be quick and easy to navigate or save batches of pics. I lose a lot of the joy and momentum going through pics because it’s so counter-intuitive, really the worst interface of any messaging or picture app. ### 1/5 — Terrible *2024-10-25, version 9.32* I can’t even get on the app. It won’t let me log in with username and password. Terrible! ### 1/5 — Dated and frustrating *2024-09-18, version 9.31* Logins are not remembered, despite enabling it. Biometrics are not recognized, despite enabling it. Images received in the app are tiny, with no conventional way of interacting with them (pinch, zoom, etc.) This app seems to be the only game in town. Perhaps the nursing home money they’ve been showered with bought the execs some nice cars. It sure didn’t go towards updating these Windows Mobile-esque of an app. ### 1/5 — Unusable! App is waste of time *2024-09-18, version 9.31* Horrible! Frustrating to even attempt to sign in or use! I get notifications and still can’t sign in! ### 1/5 — Not usable on IPhone *2024-09-02, version 9.30* This app was passable for a year, but for the past month or so the app does not open in a way that I can see/choose any features. ### 1/5 — How do you create a profile? *2024-08-19, version 9.28* I downloaded the app in the splash page asks for login credentials, but there’s nowhere on the page to create the profile (?) ### 1/5 — Does it work? *2024-03-05, version 9.28* Unable get get a working password & the app support link doesn’t work. ### 1/5 — Cant Close Photos *2023-07-27* You can close the photos when you view them in the messages. you have to close the app and reopen the app ### 1/5 — Waste of my time *2022-12-16, version 9.21* This app is awful. Will not let me go past sign in screen. ### 1/5 — Unable to use the app *2022-04-27, version 9.16* I just now installed the app and first thing it says is update app before continuing. Go to App Store to update but it doesn’t show up on my update list. Tried re installing, same results. ### 1/5 — Sign in *2022-03-20, version 9.16* How to set up user and password? ### 1/5 — User name and password *2022-02-01, version 9.16* I just downloaded app on iPad and phone and the initial screen is a login screen.. but no where is there a section to actually set this up. How do I set this up? I’m also not seeing the Dashboard when I open the app. Please advise ### 1/5 — Useless *2021-08-02, version 9.11* Waste of time - no success logging in, selection of community didn’t take, credentials as given by account manager didn’t work, screen didn’t display properly on my iPhone5s ### 2/5 — Limited uses *2020-11-09, version 9.2* Messaging does not work. Feedback kicks you out of the app. Sharing photos doesn’t work. No smile here. ## Most critical reviews (10 lowest-rated) ### 1/5 — Log in *2025-10-17, version 9.38* I have never been able to login using previous password I have to follow the reset password workflow each time. It is very frustrating. ### 1/5 — Very poor *2025-10-14, version 9.38* Will not allow me back in-have to go the forgot password route over and over again ### 1/5 — Needs work *2025-09-01, version 9.38* Crumby app. Poorly done. Can’t back your way out of it. ### 1/5 — Extremely Frustrating *2025-09-01, version 9.38* Can’t login at all, screen freezes up. Good idea, but worthless ### 1/5 — Log In failures *2025-06-20, version 9.38* Every time I want to use this app I have to reset my password. Extremely frustrating ### 1/5 — Poor execution on a great idea *2025-06-06, version 9.38* I’ve been using this app for about a week and a half and have never been able to sign in smoothly on the first attempt. While I am not having to change my new password, it is not letting me in on the first several attempts. Then, for some reason, I have access and can see the messages at a later time. Facial recognition does not work either. ### 1/5 — So bad *2025-05-05, version 9.38* Good luck once u are accidently logged out. Impossible to get back in. The app crashes constantly too ### 1/5 — Used to work great- now won’t let me sign in *2025-03-15, version 9.38* I have used this for a year without issues- in the past week it has completely stopped working- won’t let me sign in & tells me I don’t have access despite using it without issues. Can’t access messages from my parent’s AL. ### 1/5 — The worst *2025-02-24, version 9.37* It can’t remember who I am. I get messages days later. The images are wrong. I feel bad for people who aren’t tech savvy having to use this app. ### 1/5 — WHAT???!! *2024-11-23, version 9.35* There is no way to create an account on this app. Unbelievable!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Great to stay in touch *2020-12-30, version 9.4* So glad with Covid restrictions that we can stay engaged with our family in assisted living. ### 5/5 — Thank you! *2020-05-14, version 8.6* Great way to stay connected in these tough times! ### 5/5 — Great app! *2020-05-10, version 8.5* Very intuitive and useful. Love using Smile! ### 5/5 — Great app! *2020-04-21, version 8.4* Great to see family member having fun with staff and know they’re being taken care of well. ### 4/5 — Can’t view messages *2020-03-10, version 8.1* FYI- Since the last update last week, I have been unable to see messages. Everything else seems to work, but when I click messages, the app crashes. ### 3/5 — Needs internal badges to flag what is new *2022-08-26, version 9.20* I get email and app notifications that something new has been posted to Smile, but I can only find new material about half the time, after visiting every part of the app. Please add a flag that shows what is new! ### 2/5 — adding profile image… *2026-02-03, version 9.38* …crashes the app. the ‘Our Community’ needs ui/ux work…. photos are important. ### 2/5 — The app needs some updating *2025-03-30, version 9.38* It is extremely frustrating that the login information is not remembered. It is also very dated interface. And it would nice to be able to zoom in on Photos, they are just small. The purpose of the app is great, we just need a little updating. ### 2/5 — Remember Me not working *2024-11-28, version 9.36* Folks, Pls fix this feature. Re-entering my long email Id and remembering the specific password for this app is unbearable. ### 2/5 — Recent update has broken login *2024-08-27, version 9.30* This has become unusable, as it no longer works with Apple FaceID, and does not remember logins. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-06.*