# Smile Generation MyChart — user reviews > 144 indexed App Store user reviews of Smile Generation MyChart by PDS, LLC, rated 4.50/5 from 1,890 ratings. - Source: https://appshunter.io/ios/app/smile-generation-mychart/id1497017310/reviews - App overview in markdown: https://appshunter.io/ios/app/smile-generation-mychart/id1497017310.md - Rating breakdown: 5★ 1,528 · 4★ 104 · 3★ 52 · 2★ 45 · 1★ 161 ## What do users think of Smile Generation MyChart? Overall sentiment: neutral **Pros** - 👍 User-friendly app - 🚀 Easy to navigate - 💡 Helpful for tracking appointments and dental history - 👍 Responsive and caring staff - 👍 Excellent customer service - 👍 Professional and skilled dentists **Cons** - 🐛 Frequent login issues and password reset requirements - 🐛 Unreliable app functionality, crashes, and errors - 🐛 Lack of detailed billing and payment history information - 🐛 Tedious check-in process, redundant questions - 🐛 Poor communication and lack of responsiveness from staff **Commonly reported bugs** - Login screen freezes - Appointment scheduling issues - Inability to access past visit details **Most requested features** - Improved integration with insurance and billing information - More detailed treatment history and cost breakdowns - Ability to easily schedule and manage appointments - Better communication channels with dentists and staff ## Newest reviews (11 of 144) ### 4/5 — Mixed *2026-05-19, version 11.5.2* Access to records is great. The amount of personal info requested seems invasive and of concern for security. No link to affiliated offices/professionals nearby if out of area. The app doesn’t have an obvious feedback nor suggestions link other tha. The review. ### 2/5 — Billing issue *2026-05-05, version 11.5.2* I paid my bill through the app, but the balance is still showing as unpaid. Please fix this issue. ### 2/5 — Billing *2026-04-16, version 11.5.2* Does not show my credit balance. Shows zero when there should be a credit. So tried to research and was not able to pull up the paid claim that resulted in a credit. The credit was confirmed by the dentist and insurance company. ### 5/5 — Dr Marable *2025-11-13, version 11.5.2* Fantastic Skillset. Transparent with the complexity of each one of my family’s different needs . ### 5/5 — Great Care *2025-11-07, version 11.5.2* I love this App, so easy to use and update. I have my insurance thru Smile as well. Helps so much because I did not have insurance. ### 3/5 — Check in questions *2025-08-29, version 11.4.1* It would be better if the app actually recognized someone as a continuing patient. The same questions as if you are a brand new patient is ridiculous. ### 5/5 — Best if Dr Samantha *2025-08-25, version 11.4.1* Really great and conscientious on the patient. Thumbs up and kudos ### 2/5 — Sketchy *2025-07-25, version 11.4.1* The app is not user friendly. Curt, impersonal and irrelevant info. I received an email saying another account is sharing? Huh? ### 2/5 — Lack of detail *2025-06-11, version 11.1.4* I am looking to review my explanation of benefits, this information should be available. The billing information on this app and the letters, texts and emails I have record from the office are not lining up. I want to be able to see what they are charging my insurance before going in for a visit. ### 5/5 — Great app *2025-06-07, version 11.1.4* Great app, great results totally happy ### 2/5 — Lack of Messaging Options *2025-06-04* I was looking to send a simple message to Dr. Mule; an option not supported in the message section. I simply wanted to tell Dr. Mule that I had bitten through the new night-guard in the same area as the previous guard.(Right molar) This seems to occur after each monthly deep cleaning. I will continue to use damaged night-guard & wait to hear how Dr. Mule would like to proceed. (30minutes each vinegar & peroxide followed precisely) ## Most critical reviews (10 lowest-rated) ### 1/5 — Suck customer service. *2026-07-22, version 11.5.2* Suck customer service. Never ever follow with your call. It’s happened twice. Candlewood Smile. ### 1/5 — Name correction is need, I can’t do it *2026-04-30, version 11.5.2* I can’t correct my name correction ### 1/5 — Lame *2026-04-22, version 11.5.2* Most features fail ### 1/5 — Beware!!! *2026-02-27, version 11.5.2* Worst app ever, only works half the time and then the information presented is inaccurate. ### 1/5 — Not working properly *2026-01-28, version 11.5.2* The site does not show my appointments… buttons dont response . It is like is frozen all the time ### 1/5 — Impossible! *2026-01-23, version 11.5.2* Cannot access. Set my password and the next time I try to get online my password is rejected! Unable to put my phone number in. No dashes available to post phone number. Prefer face id to get online. ### 1/5 — Don’t work *2025-09-29, version 11.4.1* Haven’t worked right since I’ve downloaded the app ### 1/5 — 18+ issues *2025-09-20, version 11.4.1* I use this app to keep track of my family’s appts. My daughter just turned 18, and was automatically removed because she is now considered an “adult”. Yet, I make all the appt’s, pay the copays. I’m not able to add her back on, I called the Ortho office and it’s out of their hands. Do better Smile Generation My Chart. ### 1/5 — Needs improvements *2025-06-18, version 11.4.1* Horrible experience with Smile Generation MyChart ### 1/5 — App Faulty *2025-05-15, version 11.1.4* Your app refuses to recognize my password! I had to change three times yesterday to get in and I made sure I was doing it right and it kept saying my password was wrong, and I know it's not my username because it recognized it when I changed my password. PLEASE FIX THIS! ## Most praised reviews (10 highest-rated) ### 5/5 — Great experience *2026-07-03* I have very high dental anxiety, and Rachel and Dr. G were absolutely amazing. They were both so kind, patient, and made me feel comfortable throughout my visit. Their compassion and professionalism truly made a difference. I highly recommend them, especially if you experience dental anxiety! ### 5/5 — Great people ready to help. *2026-06-25, version 11.5.2* Super fast and professional. In and out with great service. 10/10! ### 5/5 — Easy to use *2026-06-14, version 11.5.2* This app tells everything my billing , how much I paid and it gives me receipts ### 5/5 — Super smile Happy *2026-05-04, version 11.5.2* I am so happy with this dentist Dr. Rema is absolutely amazing. I haven’t been happy with any dentist that I’ve seen. I got my new dentures bottom plate done here. I’m looking forward to having my top plate being redone in 2028. ### 5/5 — 5 star review *2026-03-01, version 11.5.2* Great ### 5/5 — Adding minor *2026-02-22, version 11.5.2* Not easy ### 5/5 — My chart experience *2026-01-25, version 11.5.2* I have a MyChart account with all my medical history doctor visits medication’s and messages. I think the platform is great. It’s convenient to have my chart for my dentist visits. Truly awesome. ### 5/5 — Customer service *2026-01-03, version 11.5.2* Today I had to go in for emergency because of an onlay that came out from April 2025. Dr. slade was great and Linda as always was so nice! I’ll most likely be coming back to this dental office since my new Dr. Slade is there! ### 5/5 — More Family Than Friend *2025-11-26* Nilo, she’s my girl. Love her vibe. Michael Jackson is our love language. Thank you for your support, encouragement, gentleness and patience. Love you Nilo! Katie always helps me understand the details. Dr. S is helpful and kind. She’s always smiling. The lovely brunette with the glasses so sorry your name escapes me at the moment but your energy is always lovely. Then entire team is always willing to help in any way they can. I’ve never been a fan of the dentist office however Fallon Dental makes the experience an experience to get me to come back every time. Thank you all for your kindness and patience with me. It means a lot. Love Y’all. Talk soon. Happy Thanksgiving Eve. ### 5/5 — Dental care *2025-11-19, version 11.5.2* Best dental care ever! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*