# Smiles: Food Grocery Lifestyle — Food, Grocery, Home services

> UAE lifestyle super app for food, grocery, home services, and rewards. (iPhone/iPad app by Emirates Telecommunications Corporation.)

- Source: https://appshunter.io/ios/app/smiles-food-grocery-lifestyle/id1225034537 (this page in markdown: same URL + `.md`)
- Developer: [Emirates Telecommunications Corporation](https://appshunter.io/developer/487285094)
- Category: Food & Drink, Lifestyle
- Price: Free
- Rating: 4.60/5 from 11,461 App Store ratings · 391 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 277 MB
- Languages: American English
- Released: 2017-04-27
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/smiles-food-grocery-lifestyle/id1225034537/reviews.md

## What is Smiles?

Smiles UAE is available for any mobile users in UAE. Join Smiles and start saving.


About Smiles

Smiles is e&'s full-service lifestyle SuperApp and one of the largest one-stop shops for the everyday needs of UAE residents and visitors. With 6,500 participating brands and over 15,000 partner outlets in the UAE, Smiles offers deals and rewards on food and grocery deliveries, home services booking, e& services as well as dining, shopping, entertainment, wellness and travel benefits, making it a premier lifestyle SuperApp.

Earn and redeem Smiles points on all transactions on food, grocery, home services, shopping, travel & more.

Looking for delicious food delivered to your doorstep? We've got you covered! Browse through our extensive selection of 12,000 plus restaurants to order your favorite dishes. 

Need to stock up on groceries? Smiles has got you covered there too! Order your grocery essentials on Smiles Market and 600+ more retailers.

Need help around the house? From home cleaning, handyman, salon and spa services to laundry and carwash, we have over 35 home services to help you tackle your to-do list.

Join the unlimited loop of savings with Smiles Unlimited. Get free delivery on food & grocery order, zero service fee on home services booking and unlimited Buy 1 Get 1 Free deals.

Download the Smiles app now and start savings journey. 

الإمارات متاحة لأي مستخدم للهواتف المحمولة في الإمارات العربية المتحدة. انضم إلى Smiles وابدأ في التوفير.

 
نبذة عن تطبيق Smiles


هو تطبيق e& اتصالات والمزيد المتكامل لنمط الحياة المتكامل وأحد أكبر المتاجر الشاملة لتلبية الاحتياجات اليومية لسكان دولة الإمارات وزوارها. مع مشاركة 6,500 علامة تجارية وأكثر من 15,000 منفذ شريك في دولة الإمارات، يقدم تطبيق Smiles عروض ومكافآت على توصيل الأكل والبقالة وحجز الخدمات المنزلية وخدمات إتصالات والمزيد، بالإضافة إلى مزايا إستلام الوجبات بنفسك والتسوق والترفيه والعافية والسفر، مما يجعله تطبيقًا متميزًا لنمط الحياة العصرية.
 

اكسب واستبدل نقاط Smiles على جميع المعاملات على الأكل والبقالة والخدمات المنزلية والتسوق والسفر والمزيد.
 

هل تبحث عن طعام لذيذ يتم توصيله إلى باب منزلك؟ تصفح مجموعتنا الواسعة التي تضم أكثر من 12000 مطعم لطلب وجباتك المفضلة.
 

هل تحتاج إلى تخزين البقالة؟ وفرنا لك كل ما تحتاجه! اطلب مستلزمات البقالة من ماركت Smiles  وأكثر من 600 متجر آخر.
 

هل تحتاج إلى مساعدة في أعمال المنزل؟ لدينا أكثر من 35 خدمة منزلية لمساعدتك في التعامل مع قائمة مهامك، بدءاً من خدمات التنظيف المنزلي والصيانة وخدمات الصالون وسبا إلى الغسيل وغسيل السيارات.
 

انضم إلى حلقة من التوفير بلا حدود مع Smiles Unlimited. احصل على توصيل مجاني على طلبات الأكل والبقالة، وبدون رسوم خدمة على حجز الخدمات المنزلية وعروض اشترِ 1 واحصل على 1 مجاناً بلا حدود.
 

قم بتحميل تطبيق Smiles الآن وابدأ رحلة التوفير.

## Key features

- Food delivery from 12,000+ restaurants
- Grocery ordering from Smiles Market and 600+ retailers
- Booking over 35 home services
- Earn and redeem Smiles points
- Smiles Unlimited for free delivery and BOGO deals

## What do users think of Smiles?

Overall sentiment: negative

**Pros**

- 🚀 Great features
- 👍 Convenient
- 💡 Innovative loyalty program
- 😊 Satisfied customers

**Cons**

- 🐛 App crashes and bugs
- 🔍 Difficult to navigate
- 💳 Issues with payments and refunds
- ⏱️ Slow and laggy performance
- 🤖 Poor customer service

**Commonly reported bugs**

- App crashes on launch
- Login and logout issues
- Vouchers and points not working as expected
- Compatibility problems with newer devices

**Most requested features**

- Improve app stability and performance
- Enhance user experience and navigation
- Streamline payment and refund processes
- Provide better customer support

## Recent user reviews (10 of 391)

All indexed reviews: https://appshunter.io/ios/app/smiles-food-grocery-lifestyle/id1225034537/reviews.md

### 1/5 — Delayed grocery deliveries

*2026-07-28, version 7.8.4*

The past 3-4 grocery deliveries have been delayed 🙄always the same explanation technical hitches.

### 1/5 — Work on your customer support

*2026-06-06, version 7.8.1*

Yeah, this is all nice and friendly until you actually run into a problem.
The most useless customer support I’ve ever experienced.
I was told my order would be cancelled because my location was outside the delivery range, so I contacted support to cancel it myself and place a new order instead.
Absolute disaster just wasted my time and energy.

### 2/5 — More options for data

*2026-06-06, version 7.8.1*

I would like to have the option to get more data with smiles points

### 5/5 — Thanks

*2026-06-05, version 7.8.1*

Good service

### 1/5 — Broken

*2026-05-07, version 7.8.0*

Can’t even sign up. Exception During Enrollment.
Usual garbage coding of UAE apps.

### 1/5 — Misleading "Points" System & High Markups

*2026-04-21*

I’m very disappointed with the Smiles app pricing. I used it for a 'Store Pickup' order thinking it would be convenient. However, the app charged me 131.5 AED for an item that costs only 98 AED at the shop.
When I contacted Smiles support, they told me the price is higher because I 'earn points.' The math is terrible: I paid 33.5 AED extra to earn points worth roughly 1 AED. This feels like a hidden tax on users. The app should match store prices for pickup orders, or at least be transparent about the massive markups. I’ll be buying directly from merchants from now on.

### 1/5 — Worst apps and service

*2026-03-23, version 7.7.9*

If you want to increase blood pressure and want to know that what is worst customer service you can get from a service provider, pls use this apps. Customer service is worst in the world, apps is annoying, looks like they got idea from Temu apps. 
Smile, pls step back and re-launch service and apps from scratch

### 1/5 — 0 Stars, SCAM - DON’t USE THIS

*2026-03-20, version 7.7.9*

DO NOT DOWNLOAD THIS APP!!! World’s worst app ever created, extremely poor service and quality, no customer support, liers about coupons and offers + EXPENSIVE, slow delivery(days!!), no refunds.

### 5/5 — The best entertainment app

*2026-03-12, version 7.7.9*

Wish that cover all area in UAE

### 1/5 — Not reliable for food orders

*2026-03-09*

I’ve had a disappointing experience using the Smiles app. I ordered food twice through the app, and both times there were issues. The first order was significantly delayed, which was frustrating. I decided to give it another chance, but during my second order it was automatically cancelled without any clear reason or proper notification.

This kind of experience makes it difficult to rely on the service. I hope the team improves order management and communication with customers in future updates.

## Frequently asked questions about Smiles

### What does the Smiles app do?

Smiles is a lifestyle super app available in the UAE that helps users save money on everyday needs. It offers deals and rewards on food and grocery deliveries, home services, dining, shopping, entertainment, wellness, and travel.

### What are the key features of Smiles?

Key features include ordering food from over 12,000 restaurants, grocery shopping from Smiles Market and other retailers, booking more than 35 home services, earning and redeeming Smiles points, and accessing unlimited savings with Smiles Unlimited for free delivery and Buy 1 Get 1 Free deals.

### Is Smiles free to use?

Yes, the Smiles app is free to download and use. The description does not mention any upfront costs or subscription fees for basic access to its services and deals.

### Who is the Smiles app for?

The app is designed for mobile users in the UAE, including residents and visitors. It caters to individuals looking for convenient ways to manage their daily needs and save money on various services and purchases.

### What kind of home services can I book through Smiles?

You can book a wide range of home services through the app, including home cleaning, handyman services, salon and spa treatments, laundry, and carwash. There are over 35 different home services available to help with your to-do list.

## Version history (last 5 releases)

### 7.8.5 — 2026-08-23

Fresh updates are here!

An optimized experience of food order. Bug fixes and improvements.

### 7.8.4 — 2026-07-22

Fresh updates are here!

An optimized experience of food order. Bug fixes and improvements.

### 7.8.3 — 2026-07-15

Fresh updates are here!

An optimized experience of food order. Bug fixes and improvements.

### 7.8.2 — 2026-06-15

Payment Optimization and enhancements

### 7.8.1 — 2026-06-01

Fresh updates are here!
New apple pay optimization and journey revamp for customers
Update your app and keep smiling.

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| --- | --- | --- | --- |
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## More apps by Emirates Telecommunications Corporation

- [TV by e&](https://appshunter.io/ios/app/tv-by-e-and/id737458896)
- [e& UAE](https://appshunter.io/ios/app/e-and-uae/id866147547)
- [swyp UAE](https://appshunter.io/ios/app/swyp-uae/id1181404765)
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- [Caller Tunes by Etisalat](https://appshunter.io/ios/app/caller-tunes-by-etisalat/id1377113735)

All apps by Emirates Telecommunications Corporation: https://appshunter.io/developer/487285094

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*