# SmileSet :) — user reviews > 163 indexed App Store user reviews of SmileSet by SmileSet, rated 4.70/5 from 21,109 ratings. - Source: https://appshunter.io/ios/app/smileset/id1528221768/reviews - App overview in markdown: https://appshunter.io/ios/app/smileset/id1528221768.md - Rating breakdown: 5★ 18,150 · 4★ 1,639 · 3★ 578 · 2★ 170 · 1★ 572 ## What do users think of SmileSet? Overall sentiment: negative **Pros** - 👍 Convenient and easy to use - 🚀 Fast and efficient - 💡 Helpful in-app features and tips **Cons** - 🐛 App crashes and bugs - 🔍 Lack of progress tracking and notifications - 👎 Poor customer service and communication - 💰 Expensive and hidden fees **Commonly reported bugs** - App not loading or showing progress - Inability to log in or access account - Inconsistent aligner fit and treatment issues **Most requested features** - Improved progress tracking and notifications - Better integration between app and website - More transparent communication and support ## Newest reviews (17 of 163) ### 3/5 — John Dulmage *2026-08-25, version 3.2.3* Too soon to tell ### 4/5 — Thumbs up *2026-08-24, version 3.2.3* The scanning was cool a lil awkward lol bt if get the job done 💯 ### 2/5 — Upper teeth *2026-07-06, version 3.1.4* The apps is not staple for upper teeth and lower teeth ### 3/5 — Chat, bot *2026-06-19, version 3.1.3* The chat bot that texts me every day obviously cant read my response. There are issues with communication with your company and you need a human being to resolve these issues ### 2/5 — Use the website *2026-06-17, version 3.1.2* My process was extended an unnecessary 2+ months because the app is not connected to the website in any way. I really wish I would have known this before purchasing this very expensive product. ### 4/5 — Dr *2026-06-08, version 3.1.2* Nice AI ### 4/5 — Waiting *2026-05-05, version 3.0.22* I have to see the options for a proper rate. ### 5/5 — Like it *2026-04-22, version 3.0.21* Pretty cool I just had to get my mouth in right position for scan. ### 5/5 — New Smile *2026-04-11, version 3.0.21* Love this app and service. Helps me make the best decision possible. ### 5/5 — Thanking you for my retainers order they are so comfortable I wish I could eat with them in *2026-04-10, version 3.0.21* Thank you so much for not being a scam ### 5/5 — Amazing *2026-04-09, version 3.0.21* This is easy and very convenient! ### 2/5 — lol *2026-03-27, version 3.0.21* It says I was missing #12. Yeah no. Not accurate. Tried it for laughs. Got one. ### 5/5 — God smile *2026-03-10, version 3.0.18* Wonders ### 5/5 — Easy to scan *2026-03-10, version 3.0.18* Didn't take long to complete ### 5/5 — Very convenient *2026-02-22, version 3.0.16* Awesome app SmileSet and very convenient ### 5/5 — Review *2026-02-16, version 3.0.16* I love it ### 5/5 — Can’t wait *2026-02-08, version 3.0.15* So far the beginning process has been very easy. I had braces but my teeth shifted. I can not wait to see the end result! ## Most critical reviews (10 lowest-rated) ### 1/5 — Where do I talk to someone? *2026-08-11, version 3.2.2* Need a person to tell them that what I need is a night guard since I already had a last scan made and need one night guard made with my last impresión After I ended the smile direct failed treatments. ### 1/5 — This app isn’t for teeth that’s missing.. *2026-08-09, version 3.2.1* I’d like to be directed to an app if possible that’ll scan mouth with missing teeth. ### 1/5 — Couldn’t even get pass the beginning *2026-05-11, version 3.0.22* As helpful as this app seems to be, I couldn’t even get pass taking pictures of my mouth due to the ridiculous tasks it was asking me to do. Even with my phone flipped, following instructions, it was like the app wanted me to do a full cartwheel finished with a split just for a quick picture. Sorry excuse for a start. ### 1/5 — App will not let me login. *2025-12-04, version 3.0.7* I’ve tried to use the app to see my treatment progress but the app won’t let me sign in. I keep getting network error. I’ve reinstalled the app and tried changing password but I’ve had no luck. I’d change my rating if the app starts working for me. ### 1/5 — Uh oh - processing payment? *2023-12-05, version 2.2.0* If the Smile Direct Club App is truly free, why did my iPhone show a “processing payment” process when installing it? Looking at the app was to be a window-shopping experience for me - I surely hope that I’m not being charged for just looking! !!! ### 1/5 — Annoyed. *2023-12-04, version 2.2.0* Wanted to see what my smile would look like and it had me take a bunch or pictures. Fine, no problem with that, but after it’s done it wants all my personal information before it’ll let me see my smile. 0/10 wouldn’t not recommend unless you are already usingtheir product. ### 1/5 — No top retainer *2023-12-02, version 2.2.0* Smile direct club has no record that they treated my top arch. They said my prescription doesn’t show it. I said, I’m the one who had the top arch treated for a year plus (in other words, I’m the one who owns the teeth, so I should know) ### 1/5 — TEMPORARY FIX *2023-11-30, version 2.2.0* I don’t usually write reviews but ppl are spending thousands of dollars to fix their smile and it’s not even guaranteed first of I’ve had a lot of problems with them and their payment method where they would charge me multiple times in a month secondly while I admit it firms close the gap IF you have a small gap but not permanently once your done with however long you have to where your aligners for and you get to your retainer your gap will open back slightly after having your retainer off so I would just get braces because at least with braces I don’t have to worry about my gap opening when I take my retainers off after wearing them for the 8hours a day ### 1/5 — Turn head right, tip left lip off, open top lip over head… and so on *2023-11-28, version 2.2.0* The camera is absolutely ridiculous. It nearly makes you have to rip your lips off of your face and turn your neck and your jaws and directions that just won’t work. Screw this I’ll just go to the dentist pain free. ### 1/5 — Trash *2023-11-21, version 2.2.0* Only works if You already have a perfect toothy smile ## Most praised reviews (10 highest-rated) ### 5/5 — Scan *2026-08-27, version 3.2.4* Very easy ### 5/5 — Epic *2026-08-26, version 3.2.3* SmileSet is top notch everything from the beginning to receiving my liners has been over the top easy self-explanatory they do a bang up job ### 5/5 — Wow *2026-08-25, version 3.2.3* Just getting going but the technology is amazing. If this works, best company ever ### 5/5 — Amazing *2026-08-24, version 3.2.3* Amazing 3D scan and the first scan free good for dental appointments and help you with tooth health it amazing for you and you children to try excellent ### 5/5 — Teeth *2026-08-17, version 3.2.2* This app shows me what I want not what I can afford ### 5/5 — Smile *2026-08-09, version 3.2.1* Yes ### 5/5 — Comfort of your own home *2026-07-28, version 3.2.0* Great instructions & very patient ### 5/5 — It sold me *2026-07-02, version 3.1.4* The app is amazing! Once I saw the comparison I was sold! ### 5/5 — Great app *2026-06-20, version 3.1.3* Really good showed me a before and after ### 5/5 — Wow *2026-04-30, version 3.0.22* What the helly. It scanned me. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*