# SmileVoice — user reviews > 50 indexed App Store user reviews of SmileVoice by Smile Telecom Holdings Ltd, rated 3.30/5 from 76 ratings. - Source: https://appshunter.io/ios/app/smilevoice/id1038360615/reviews - App overview in markdown: https://appshunter.io/ios/app/smilevoice/id1038360615.md - Rating breakdown: 5★ 34 · 4★ 5 · 3★ 7 · 2★ 6 · 1★ 24 ## Newest reviews (15 of 50) ### 2/5 — Worst customer care assistance *2022-04-27, version 1.5* The app is extremely good and useful,but their customer care assistance is very slow and disrespectful people,they slow reply abs disregard your my request,bad experience ever,7 day’s now I couldn’t use my smile abs still not solve the problem after I gave them my NIN to link to my profile,still not active. ### 1/5 — The absolute worst! *2022-03-28, version 1.5* This has got to be the worst app I have ever downloaded. What makes it even worse is that you have to top up airtime on this yet 7 out of 10 times you’ll still be unable to use the app. Giving 1 star simply because there’s nothing lower. 👎🏿 ### 1/5 — Zero star app *2022-01-17, version 1.5* The app is as bad as the Nigerian government and they also turn deaf ears to criticism no matter how constructive it is. ### 2/5 — Seriously needs an update *2021-08-20, version 1.5* This app hasn’t seen an update for many years. Don’t know why Apple still allowed it on the App Store. This app must and should be updated to 6.1 inches and above iPhone. Still works, but you have to find a way around it. What I’m saying is, App is useless. Good for nothing. Why? Because it has been left for so long. Please update it now. ### 1/5 — Upgrade your app *2021-03-01, version 1.5* How on earth would your app for iOS be last updated 5yrs ago?🤷🏾 Never registers on the background. Doesn’t deserve any star ⭐️ ### 1/5 — Network problem *2021-02-07, version 1.5* The network is very bad ### 1/5 — Gao *2020-12-30, version 1.5* This app does not receive technical support. It stops working and nobody cares about that. The Tanzania’s Smile Voice company is the worst! ### 1/5 — Not responding *2020-12-12, version 1.5* I can’t creat a smile account.. it’s not responding ### 1/5 — Update *2020-11-16, version 1.5* Can you guys pls update this app for a better use on iOS devices. Thx ### 1/5 — Near useless *2020-07-12, version 1.5* It keep crashing on ios, keeps showing that the app isn’t safe to be used. I can’t receive calls, I need to always restart it to make a call. Needs overhauling. ### 1/5 — APPS NEED UPDATE. WORST CUSTOMER SERVICE *2020-06-18, version 1.5* So I downloaded this app since 2018 I can’t receive calls on the app I complained several time to the customer service but each agent I chat up with ends the chat abruptly and they so rude. Worst service if anyone know an alternative kindly recommend. ### 1/5 — Terrible experience -negative star *2020-06-15, version 1.5* I can forgive software that attempts to improve by at least releasing regular updates to fix common/reported problems especially the basics; placing and receiving calls in peace! But this app isn’t even trying. Anybody tried to make calls with Bluetooth earphones?—lag and quality:total garbage. ### 1/5 — This app does not work on Apple iPhones. *2020-05-14* serious certificate validation issue on Apple iPhones ### 2/5 — Not working without WiFi *2020-05-07, version 1.5* The app doesn’t seems to be active or “ready” on iPhone without WiFi. This started few days back. ### 1/5 — Bad *2020-04-20, version 1.5* It not working on my iPhone7, it just keep cutting my unit ## Most critical reviews (10 lowest-rated) ### 1/5 — Mr *2025-07-28, version 1.5* Very poor app smile need to do something about this . ### 1/5 — Bad and poor network. Voice skipping. My airtime just wasting 😒 *2025-07-19, version 1.5* Bad and poor network. Voice skipping. My airtime just wasting 😒 ### 1/5 — Sleeping on it *2025-06-25, version 1.5* I have been a customer since 2018 but there have been no improvement on their apps, imagine how much this could have generated for the company knowing how many Nigerians are in diaspora. ### 1/5 — Crashes *2024-03-28, version 1.5* App crashes all the time and the customer service on twitter is equally useless. Please don’t download for your peace of mind ### 1/5 — App not working on iPhone xs *2024-03-17, version 1.5* After logging in the suddenly the app close ### 1/5 — Not working properly in iPhone *2023-11-08, version 1.5* The App is not for IPhone users. Most of the time it’s not even connected or registered ### 1/5 — A huge disappointment *2023-11-03, version 1.5* If there was a way to give it even less than one star I would have done so. It doesn’t work!!! A huge disappointment. Anyway…. What was I expecting from a Nigerian brand. I’ve deleted the app!!! ### 1/5 — Fraudulent. *2023-08-04, version 1.5* I paid them 19k plus for 32gb to last for 365 days after 14 days my account was blocked, I have only used 2gb of my credit. They say I should bring all my document and certificate and show in person to reactivate my account. I leave in Europe so I should go home because of 19k. Naija we too much. ### 1/5 — What a fraudulent company *2023-02-17, version 1.5* I bought twice their voice sub I was credited but can’t make any calls it keeps saying u don’t have enough credit, contacted the company twice they told me it’s been fixed for a month still can’t make a call all of a sudden the first airtime of 1500 I bought disappear. Bunch of scammers. Don’t use this spy fraudulent app. They don’t deserve even 1 star. ### 1/5 — Irritating *2022-07-03, version 1.5* This is irritating, have been trying to load my account with several bank account for going to one month now and still unable, also call the customer service severally, can you guys have a direct account that someone will credit and then send the payment receipt to you guys via WhatsApp or mail 😡😡😡😡😡😡😡😡😡😡😡😡😡 ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2024-09-17, version 1.5* Nice ### 5/5 — Connection problem *2022-04-30, version 1.5* Not connecting for a couple of days now… always saying not ready 😏 ### 5/5 — VintageOlisa *2021-08-26, version 1.5* Top Notch Costumer Services 👏🏾✨❤️ ### 5/5 — Great app on my iOS & android phone *2020-11-19, version 1.5* Work perfectly & I can use my AirPod peacefully to pick call without network failure . I’m so glad having an account with you . Thank you so much for this ### 5/5 — SmileVoice help *2019-08-23, version 1.5* Having difficulty activating your smile voice, call or WhatsApp 08167559506. Smile to a brand new simless call at a cheaper rate from anywhere in the world. ### 4/5 — Mr. *2016-02-27, version 1.2* This app is great especially when you are travelling. Some kinks still need to be worked out. I expect later versions to take care of it. I think an iPad version will also be fantastic. Good job! ### 3/5 — Poor Communication *2020-12-24, version 1.5* If you are not actively on the app or recently opened the app calls don’t come in unlike whatsapp or Skype. If you pick a received call the caller doesn’t hear you but you can hear the caller. It only works fine when you are the one initiating a call. ### 3/5 — Hi *2020-01-29, version 1.5* Your network is very worst and terrible that I even regret having an account with you ### 3/5 — Great App *2017-01-22, version 1.5* Great app used it for months but for the past weeks it says unable to connect to streams.... error 29 Please fix ### 3/5 — Call Kit for iOS10 *2016-11-20, version 1.5* This is extremely useful. Great app. It helps me a lot, especially when roaming. The reason why I give it 3 stars instead of 5 is because of its lack of support for iPhone's call kit on iOS 10. If I get a call while my phone is on locked screen, I only receive a small message on the screen (no sound) and cannot answer directly. I also miss that call most of the times, unless I am looking at my phone's screen at that exact time. Any plans to adopt call kit integration in upcoming versions of the app? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-07.*