# Smiota — user reviews > 40 indexed App Store user reviews of Smiota by Smiota, Inc, rated 4.20/5 from 516 ratings. - Source: https://appshunter.io/ios/app/smiota/id1215491050/reviews - App overview in markdown: https://appshunter.io/ios/app/smiota/id1215491050.md - Rating breakdown: 5★ 389 · 4★ 23 · 3★ 8 · 2★ 11 · 1★ 85 ## What do users think of Smiota? Overall sentiment: negative **Pros** - 🚀 Convenient package retrieval without codes - 👍 Simple and user-friendly interface - 🔒 Secure locker access via app - 📱 Quick notification and direct locker location - 📊 Usage history tracking **Cons** - 🐛 Frequent app crashes and freezes - 🔄 Constant need to reinstall app - 📵 Daily login requirements - 🔌 Connectivity and buffering issues - 📧 Unreliable push notifications - 💡 Dim website text readability - 📍 Excessive location data requests - 🏷️ Persistent notification badge glitches **Commonly reported bugs** - App requires constant redownloading to function - Login persistence issues - daily re-authentication needed - Green button/locker unlock fails with internet connection errors - App stops working after 2 days of use - Crashes during initial setup and code confirmation - Freezing and unresponsiveness - Locker connection buffering and timeout - Missing USPS package notifications while FedEx works - App fails to register location in locker room - Instant crash on app open - Notification badges remain despite no pending packages **Most requested features** - Fix notification badge clearing after package pickup - Reduce location permission requests - Improve website text contrast and readability - Add user profile name update functionality ## Newest reviews (14 of 40) ### 2/5 — A number next to the app *2025-07-30* I have lots of problems with my app I have to keep redownloading it. And then when in the mail room I open the app and it picks up my packages and when I touch the green bar it doesn’t open but said internet connection. ### 2/5 — A number next to the app *2025-03-08* Love the app but I don’t know why I have number 1 next to the app. ### 2/5 — Eh *2025-02-10, version 6.8* this app works sometimes, I have to delete and reinstall the app in order to see the packages I have ### 1/5 — Doesn’t Open *2024-06-08, version 6.7* Periodically, the app just stops working and will not open the box where my package has been placed. That’s kind of a big deal. No one knows how to solve it. They’re mystified. Utterly. Completely. ### 1/5 — connecting to locker buffering *2024-03-23, version 6.6* stuck on connecting to locker what is going on? its 2024 and should not have issues package stuck in the locker just great ### 1/5 — Doesn’t consistently work *2024-01-18, version 6.6* When it works it’s great however more often than not it doesn’t work when trying to collect my packages and I just have to enter the pick up code manually ### 1/5 — Regarding package *2023-04-20, version 6.6* Can’t open up poker been down for days and my stuff in there can’t get out until fixed ### 1/5 — App *2023-04-13, version 6.6* Unresponsive it freezes ### 1/5 — App *2022-10-05, version 6.6* Unresponsive it freezes ### 1/5 — This App Stinks *2021-09-12, version 6.5.6* This app stinks ### 1/5 — Buggy *2021-04-27, version 6.5.6* Was good when it worked, but app no longer functions. ### 1/5 — Doesn’t work *2021-01-03, version 6.4.5* I have had issues with this app since I downloaded. First it wouldn’t register when I was in the locker room. Then the green buttons wouldn’t open the lockers. Now I get an error message when I try to open the app. Downloaded because the email notifications keep ending up lost in junk mail and hoped this would be easier. Please fix your app ### 1/5 — Not working *2020-12-27, version 6.4.5* Not working! I have to rely on email for code and notifications. What’s the purpose? ### 1/5 — Stop asking for location *2020-06-23, version 6.0.1* Please stop asking for location data access every time I open the app. I know about the settings app and I do not want to “always” allow you to know my location. ## Most critical reviews (10 lowest-rated) ### 1/5 — My stuff is held hostage by a service I never asked for. *2026-06-03, version 6.9* I live in an apartment where I have a mail box and a front door that deliveries will come to. I never used this app before or any of their locations. I have the misfortune of having one of their facilities at my apartment complex. I ordered an item and when it got past the expected delivery date I messaged the shop asking about my order. They sent me confirmation photos that it was delivered and I had to wait for those to figure out that my package was in a lock box. I never received an email or notification and this is for a service I never use. So now my package is held hostage in a dam box I have no access to. If you are a smart person you would probably think download the dam app and get your package and move on. Yes you are correct. I downloaded an app I never heard of got a QR code to scan for nothing to happen. It does not open there is no feed back the scanner just beeps and thats it. So Im in a Situation where its a dam guessing game where my package is and if it ever arrived at all just for it to be in a locked box with an app that does not work from a service I never asked for. Who gave y'all the right to with hold essentially my property? I never agreed to your services before you took hold of what I paid for. No one picked up the phone when I called, I sent an email and now my only other peaceful option is writing a review to any one and everyone that your service sucks and you steal peoples things. ### 1/5 — A number next to the app *2026-04-03, version 6.9* I have lots of problems with my app I have to keep redownloading it. Every time I open it have to put my phone number in the get a code and then it works. ### 1/5 — Constant disconnects *2025-11-30, version 6.9* I have to login to it again every day to check for packages and support is non-existent. ### 1/5 — Print dim *2025-11-21, version 6.9* The writing on the website is ridiculously dim and very difficult to see‼️ ### 1/5 — this app stops working after roughly two days *2025-10-31, version 6.9* i’ve used this app for my university housing mail room and it has not works since i downloaded it four weeks ago. it worked for about two uses and i have not been able to use it since then. ### 1/5 — Fix this app *2025-02-02, version 6.8* This all barely works and I have to keep resetting it every week or month ### 1/5 — It’s not that useful *2025-02-02, version 6.8* It just sometimes tells me I have a package and I have to uninstall and reinstall for it work again ### 1/5 — Never works *2024-12-19, version 6.7* Every time I receive a package from this app, I have to unlink it re-link it reset my email and then I will get notification that I got one package until the next time I get one where I have to do it all over again I’ve contacted the company several times they told me this won’t happen again and yet it’s still continues to each and every single time so if I don’t get the email notification, then I don’t know or not ### 1/5 — A number next to the app *2024-09-28* Love the app but I don’t know why I have number 1 next to the app. ### 1/5 — Wack *2024-09-24, version 6.7* Doesn't work half the time ## Most praised reviews (10 highest-rated) ### 5/5 — Super simple *2024-04-05, version 6.7* I get a lot of packages. The app lets me open the locker(s) without digging up the email or text with the pickup or QR code. No messing with the console tablet. As soon as I'm in the room I can open the door from the app. Also shows a history of my usage. ### 5/5 — USPS Package 2.5 ** Stars *2022-02-05, version 6.6* I had two (2) packages, one for FedEx and another for USPS. FedEx notification and item received with no problem. There has been no notification for my USPS post office shipment. I need my package that is still in Pods 1 at my apartment. Please fix. This item is valuable and I need it today. ### 5/5 — A number next to the app *2021-03-07, version 6.5.6* Love the app but I don’t know why I have number 1 next to the app. ### 5/5 — Digitty1dog98263629 *2020-09-16, version 6.4.5* Cool ### 5/5 — Bad App *2020-03-28, version 6.0.1* The lockers won’t open when I touch the green bands on the app... hasn’t worked for months. ### 5/5 — 1st time to use *2018-09-05, version 2.2.0* Love it!!! So simple, quick to get my packages.... wish I can update my name on here but love the convenience so much! ### 5/5 — Easy to use and fun *2017-11-18, version 1.0* This app has become one of my favorites! I enjoy the convenience of getting the notification and being directed to the actual locker that contains my package. Once I arrive to the package room, I point, click and my locker automatically pops open. ### 5/5 — Amazing app! *2017-09-19, version 0.1* Love it. Don't have to look for my passcode anymore. ### 4/5 — I love this app, but *2022-03-19, version 6.6* Although, it is so convenient to get my packages in a more secure way these days, the app isn’t as easy. It has bugs that need to be fixed. It never tells me I have packages unless I open the app. It isn’t convenient anymore when I don’t know I’m getting a package, and the packages sits there for days. ### 4/5 — Works well, but app icon badges are broken *2018-05-18, version 2.0* The app gets better with every version, but the latest release doesn’t clear the red app icon badges after you pick your packages up. I have 0 packages but the little red aero says I have two. Hoping this bug is fixed soon... --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*