# SMOKE IT — user reviews > 61 indexed App Store user reviews of SMOKE IT by t2Fi LLC, rated 2.76/5 from 1,305 ratings. - Source: https://appshunter.io/ios/app/smoke-it/id1520493260/reviews - App overview in markdown: https://appshunter.io/ios/app/smoke-it/id1520493260.md - Rating breakdown: 5★ 390 · 4★ 110 · 3★ 118 · 2★ 172 · 1★ 505 ## What do users think of SMOKE IT? Overall sentiment: negative **Pros** - 👍 Great customer service - 🚀 App works well when connected **Cons** - 🐛 Frequent disconnects and login issues - 🔍 Lack of real-time temperature updates - 🤔 Confusing app layout and controls **Commonly reported bugs** - App crashes or freezes after updates - Inability to connect to WiFi or Bluetooth - Incorrect temperature readings and lost connections **Most requested features** - Temperature history and graphing - Ability to remotely start/control grill - Customizable temperature alerts and notifications ## Newest reviews (10 of 61) ### 2/5 — Needs some work *2023-01-24, version 3.1.26* I love Louisiana Grills and their smokers are incredible. The app looks polished but lacks functionality. Alerts/push notifications don’t work to let you know when the meat prob has reached its desired temp meaning I have to constantly check the app to see the temp the meat. It would be nice to be able to remotely start the grill from a local wifi connection the way I can on my GMG wifi pellet smoker when the power button is toggled on. The initial pop up app on the start up screen needs to be deleted. Being able to set various stages of temps for when the meat hits a certain temp would be nice. For example, smoke at 180 F until meat reaches 165 F then have the grill heat up to 225 F until final meat temp is reached. Estimate time to finish cooking would be cool and a stopwatch feature that keeps track of how long your current cook has been going for would also be a nice touch. There is great potential for this app if you are able to add some standard features that other apps currently provide. All suggestions I provided are current options on my GMG grill. Thank you for being open to feedback to improve your product. Please let me know if you have any questions as I’m happy to help. ### 2/5 — Vanishing Account *2022-12-28, version 3.1.25* I’ve had this app for over a year. Initially my issue was it never had a real-time update. So it was practically useless. Second issue I had was it always disconnected from the grill, so I always had to set it up again from scratch. I stopped using it for a couple months. After signing in I noticed it updated and real time adjusting wasn’t an issue, app worked great. All of a sudden, I’m using the app, and I was signed out unexpectedly. I try to sign in and received a incorrect password kickback. However, as I’m typing this, I’m receiving updates from the grill about the set temps. I sent a reset password request and it kicked backed with no account with that email. Frustrated I gotta do this while setup again. ### 2/5 — The app is no frills but works. Sometimes. *2022-12-25, version 3.1.24* The Smoke It app is convenient for monitoring and controlling your smoker from inside the house. Push notifications tell you when the grill has reached desired temp and you can remotely raise and lower temp but WiFi or Bluetooth. The negative is that to use the app you have to connect to a Pit Boss website first, before you can connect to your grill. As I discovered on Christmas Eve and Christmas Day in subzero temps, the Pit Boss website goes down. Thankfully I have a a reliable ThermoPro thermometer to monitor temp. There is no reason for this app to go to an outside website before you can connect to your own smoker. Dumb! If the idea of an app is important to you, you may want to consider a Traeger. ### 4/5 — Works well, could use improvements *2022-12-24, version 3.1.24* This app works well, but it could be improved with a few features. It would be nice to be able to set an alarm for when a meat probe reaches a set temperature. The only option now turns the grill down to low when the set temperature is reached. Another feature would be an alert when the grill has a problem. For example if it runs out of pellets or shuts down for some reason you never get a notification on the app, although it has an error message displayed on the grill control. Also, it would be cool to have the ability to start up the grill from the app, for when you need to preheat it before you get home. Another thing would be that it would show the time that the temp was last updated. When you go to the app it can take 10 or 20 seconds to update the temperatures. So sometimes your not sure if the temperature shown is current. ### 2/5 — Terrible *2022-12-24, version 3.1.24* The functionality of this app is terrible. That's sad because Pit Boss makes such a good quality smoker, but it seems they tried to save money in creating the app and unfortunately cut corners to make it cheap rather than uphold their reputation for quality. The absolute ONLY reason I'm giving it a 2 is because I love the Pit Boss brand. Otherwise it would be a 1 all day for me. The app itself is very clunky. It always logs me out even when I'm actively cooking. Getting it to connect to your smoker is confusing. It took me over an hour to get it done the first time when I was excited about it. I've had my smoker for 2 years now, and I've since changed internet providers. I won't invest the time to connect the new WiFi to the smoker. Bottom line is, yes you have the bragging rights to say you have a WiFi smoker that you can change the temps from your phone, but don't brag about much else because you'll be disappointed and embarrassed. Pit Boss, it's time to invest the resources into a developer, or at least a better one than you have. ### 4/5 — App greatly improved over last few months *2022-09-19, version 3.1.20* When I first started using the app back in April, it had lots of issues, but in the last month or so it has been great. Probe set temp and live temps update quickly, controlling the grill settings is reliable and simple, temperature control and cooling is predictable and consistent. Before, the app would sometimes say the grill was on when it wasn’t, say the grill was ‘set’ to 500 and had just ‘reached temperature’ during the middle of a cook, say the grill was off in the middle of a cook (when it was still on and set properly) and a myriad of other issues. Reporting back the wrong information is way more scary than no information at 5am mid way through a 12 hour cook. Crossing my fingers that those days are gone for good! ### 2/5 — Unhappy to say the least *2022-09-01, version 3.1.20* I have just bought the news vertical pit boss and have set it up and started smoking. The smoker is great. The app… not so much. I am unable to use the app to control the smoker. I have deleted and tried numerous times to connect the app to my smoker and it either says that it’s connecting to Bluetooth and never does, or it says the grill is off when it’s on and I’m standing right next to it. Beyond frustrated. The fact that I bought this smoker so I could use an app with it and that it doesn’t work really makes me wonder if the app is something pit boss really wants to utilize and put effort into or if it is just put out there so they can say they have an app but don’t really care about it. Very disappointed in the app. ### 4/5 — Wi-Fi issue quickly solved *2022-07-09, version 3.1.17* Just moved to a new residence and was having trouble connecting my Laredo 1000 smoker/grill to Wi-Fi and pair it with my iPhone. I called the contact number on the Smoke It app, which was answered by a gentleman at the service center, “Danny P”. He quickly and efficiently, after listening to my problem, not only solved my problem but also was kind and professional enough to assist me in learning things that I didn’t even inquire about or even knew was possible. The world would be a much better place if every time a person called a service center they were lucky enough to speak with someone as kind and professional as this gentleman. Thanks again Danny!! ⭐️⭐️⭐️⭐️⭐️’s for you!!! ### 3/5 — Missing the mark to be great *2022-05-29, version 3.1.16* Monitoring and control should be the focus and the just okay. App is geared more around sales and recipes than the smoker control and monitoring. I like having the store and the recipes but I wish more focus was put in to monitoring and even control. Shop is okay but ultimately launches the browser. Recipes are nice. How ever I wish there was a way to submit and search for others. Monitoring lacking. I would like to be able to have my iPad sit with the screen on so I can monitor temps. However the focus is the set temperature. The actual temperature and the prob temperatures are small and can not be seen at a quick glance easily. Control is not that bad. I feel like I am missing something on how to use them. So most of time I just walk out side and do my adjustment. Overall I appreciate the app and it way better than what I had before. But I would really like to see customizable dashboard or at least some better views. That all me to see actual temps easily. ### 3/5 — Useless app - update* *2022-05-17, version 3.1.15* Update- May 2022 This app has been greatly improved since I left my original review which you can see below. It’s so much better it’s almost like a different app. I’m not saying it’s great or anything, but it’s so much better, it’s not useless anymore, I am glad to say it has not been abandoned and continues to improve! My review has gone from one star to three stars, keep up the good work! This app has gone from really bad to a little better too useless. I have been using this app for about a year now. At first it was very basic but worked. They added some things like recipes and made the app easier to use and set up. Today is thanksgiving day and it appears they had an update. It wanted me to log in again so I did, it wanted me to set my grill again, so I did. Now the only thing I see in the grill section it a big plus sign to add a new grill. I get pop up notifications telling me my grill has reached the set temperature, but I have no way to see that in the app or control the grill. I guess I could look at some recipes… ## Most critical reviews (10 lowest-rated) ### 1/5 — Never works *2023-11-18, version 3.1.26* Brought a wifi panel for the grill that never works the main app won’t connect and this app hardly works with the grill 👎🏻 ### 1/5 — The grill not shown on APP *2023-03-08* I have reinstalled the app and tried to connect with my grill, followed 6 steps of connecting to the app, it shows connected to the Bluetooth and Wi-Fi on the way, but in the end i can’t find my grill, i have repeatedly added my grill but nothing changed…. ### 1/5 — Updated and can’t login anymore *2022-12-24, version 3.1.24* Was working great and had no issues getting setup. Installed the most recent update and now can no longer login. So can’t connect to the smoker anymore. Big disappointment ### 1/5 — Worthless *2022-12-24, version 3.1.24* I’ve had nothing but issues with this app since I bought my Pit Boss (btw love the smoker). It displays the wrong temperature, doesn’t change the temperature half the time I tell it to, gives me random notifications when I don’t even have the smoker on and now today I’m smoking a turkey for Christmas dinner and it won’t login!? Says my email/account doesn’t exist!? So I tried to create a new account and it won’t even do that just stays on the signup screen when I click to creat the account. So I last tried to reset my password and it again says the email doesn’t exist. I can deal with issues in unimportant times, but when it’s Christmas dinner for 20+ people and I now half to walk outside every 15 minutes to check the smoker in 15 degree temperatures it makes my day so awesome. Fix your d@mn app! ### 1/5 — No loggy in to apply app *2022-12-24, version 3.1.24* If ever there’s a time where you don’t want to be able to log into an app to control an item that cooks stuff, it’s Christmas. ### 1/5 — Can not log into app on iPhone 14 pro max *2022-10-27, version 3.1.20* Can not log in to app on a iPhone 14pro max ### 1/5 — Fix it *2022-08-06, version 3.1.19* I think it’s funny that being able to control your grill from anywhere in the world. Why do I need to control my grill if I’m in another country? The still continues to send erroneous temp notifications even when the grill is off. When using the grill with the app it notifies me when the griill reaches 180 degrees the sets the temp to 5. You don’t really need the app but would be a nice feature if it worked correctly. Maybe the app developer doesn’t care about the issues since they’ve already sold you the grill. I’m close to deleting the app for good. It’s not really a luxury if the app doesn’t work, but did I get ripped off paying for a grill that is sippose to be connected and really is useless? I see this issue dates back to years ago and stiill exist. ### 1/5 — Temp settings don’t work *2022-07-07, version 3.1.17* The new 3degree increments on the app isn’t accepted on the WiFi pellet grill unit unless it’s one of the standard temp settings that was built into the unit ### 1/5 — Useless *2022-06-01, version 3.1.16* I got this to upgrade my pitboss and it now does not work it is a waste and very unimpressed with it the really need to do some work on it to make it work again!!! It never logs in just sits on the log in screen with the wheel of death spinning then nothing ### 1/5 — Can’t load recipes *2022-05-14, version 3.1.14* The app works fine for the most part but is very basic. Had a flashing screen and fields after I connected to my wifi using the iPhone app. Was able to maneuver around this but still a developer glitch. 1. Need to be able to start grill via the smoke it app. 2. Need to be able to download recipes from pit boss and create custom recipes you can push to the controller. 3. Need to have an auger feed button. The auger only feeds for 30 secs as you hold the button. You shouldn’t have to hold the button if it’s on a 30sec timer. 4. Heat recovery after having the door open is terrible. The auger doesn’t adjust its timing to feed the fire at all. Most controllers with these features do that and then some. Very lacking in many aspects and should be better overall. ## Most praised reviews (10 highest-rated) ### 5/5 — Log out log in issue with App *2023-01-05, version 3.1.25* Had not used my smoke it app in a good while and the app had been updated. Because of the update it would not let me sign in or out. Called the support number and got connected with Danny in less then 5 minutes. After discussing the issue we walked through the steps of getting my app up and running. The issue was over in less than 10 mins and Danny was extremely helpful. This review is more about the customer experience with Danny’s assist. Thank you! ### 5/5 — Customer Support *2022-12-27, version 3.1.25* With the new update I had to reconnect to my grill. Apparently sometimes they grow distant as they mature and age and become rebellious. In my disarray and hunger pains, Danny from customer service helped walk me through the process and got me reconnected to it before making another awkwardly quiet meal at the dinner table. I also couldn’t even fathom the thought of having to physically watch my food cook or hope that I would be responsible enough that it was cooking altogether. This app allows me to avoid such daunting responsibility. I can now rest easy while I lazily watch my food cook from my app which allows me to listen to Uncle Fred’s fish story for the third time this month. Thank you Danny from Customer Support, not all hero’s wear capes, some wear khakis. ### 5/5 — Christmas Gift *2022-12-26, version 3.1.25* I got the Pro Series 850 for XMas this year (2022). Assembly was easy just horrible directions and short 1 washer. Follow on; I downloaded the Smoke IT app from the Apple Store. I kept try to create an account but nothing happened. I called the help number provided and Danny was very knowledgeable and courteous. He explained there was an update and depending on the phone it had to be done one way or another. I have an iPhone so he said you have to create using the Apple link. I selected it and it brought me to my sign in and instantly done. Danny didn’t stop there though he said let me help you get it connected to the grill. The app was very user friendly but it’s nice to have someone whose walked through it a time or two to assist. It really sped up the process on a unit I had never worked with. With Danny’s help I was all set in literally less than 5 minutes. This old Marine is looking forward now to some tasty BBQ soon. Thanks Danny!!! ### 5/5 — Great Customer Service *2022-07-14, version 3.1.17* I got the pleasure of working with Mr. Danny Phillips in setting my shift Pit Boss Pro Series set up. This gentleman got me ready to work magic between my phone and my new smoker. I even got the direct landline for sales so I could talk to these guys about commercial grade equipment because there’s no better flavor and accuracy on a smoker on the market. Some of the bigger names are twice the price and feel cheap. The reviews talk about chipping paint and janky heating elements while I’m putting a workhorse into service and sipping ice cold brewskis. 10/10, I can’t say enough. Take the leap, get the smoker, and make some magic. This is a hobby that pays well. ### 5/5 — Tech support *2022-07-02, version 3.1.17* I was having trouble with my Pit Boss KC combo not connecting to Bluetooth. The connection light on the grill was blinking indicating no connection. I called the Smoke It customer support line. You have to leave a message and they will call you back. I thought oh great I will never hear back from them. I was wrong! Just a short time later I was called back by Scott. Scott was the most helpful tech support person I have talked to in a while. He was very knowledgeable about the app and grill controls. Scott took the time to go through every option of what could be acting up. Ended up I just had to go into the app and re-set up the grill and everything started working correctly again. I have a love hate relationship with technology. Lol Thank you again for your knowledge and help. Oh by the way it was nice to talk with a tech support person that spoke perfect English. Pat in Ohio ### 5/5 — Service of my LG 1000 grille *2022-06-23, version 3.1.17* I am super impressed with this company’s support! Had an issue with my grille connecting to Bluetooth and Wi-Fi, initially I had to call the main number and I was quickly told that the WiFi and Bluetooth connect ability was a separate number. both of the techs I spoke to were excellent! Extremely patient and knowledgeable! They know the product! Guided me through everything and it’s all good now! Also impressed that my first tech was from North Carolina. This makes me feel very comfortable on the service of this grille. The tech said if it wasn’t able to be fixed they were sending out a new control board no questions asked. Definitely would recommend this grille! Can’t beat the 5 year warranty. Thanks again for helping me!! ### 5/5 — Trouble signing into Smoke It app *2022-06-15, version 3.1.16* I have had my smoker 4 weeks now and used it 4 times. I downloaded the app, got everything set up and connected to the smoker, then enjoyed the first smoke on it. Ever since the first time I have not been able to sign in on the app. I had tried reinstalling the app, reset the router, changed from my iPhone to my iPad and still couldn’t sign in. I called the Smoke It customer service and talked to Danny. He had me log into the app using (login with apple) from the screen with the sign in options. It is now able to sign in like it should and I am able to operate my smoker. He also checked some other settings while I was on the phone with him. If you’re having issues with the app and can’t get it to work, give them a call. Really great customer service. Thanks again for the help. ### 5/5 — It works as advertised and very helpful. *2022-06-06, version 3.1.16* I was sent a message to call the help line “App Help” so I called, close to zero wait time. After a few questions about what phone and grill I was using, and if I was up to date on firmware we uninstalled the app then reinstalled. I logged in using my apple info, did a grill health check. Looks like we’re back in business. Fast and helpful team. Old review- It was really helpful and a selling point when I first purchased my smoker. At first the app worked great and I could use all the features, turn off my grill from anywhere, check on my cook ect. But now for the past few months the app only sends notifications that my grill has reached temp or if it runs out of pellets. When I try to connect or log in now it just gets stuck or errors out… ### 5/5 — Hands down the best customer service *2022-05-24, version 3.1.15* Normally I don’t take the time to write reviews because there’s nothing exceptional about the service received. But today I had to call to get assistance with setting up my new Pit Boss Pro series PB50PS2 Wi-Fi connection. I had no issues with putting it together or setting up the Bluetooth setting but the Wi-Fi was just not cooperating. So I call the customer service line and it rang until I got a voicemail. So I hung up thinking I had waited too late in the evening to call and was planning to call back tomorrow. Next thing, I get an immediate call back and on the other side it was a rep named Scott. My interaction with Scott was great and he stayed on the line with me until we got everything working properly. I appreciate the efforts and willingness to go the extra mile today Scott did for me. I wish I could give him a Platinum Star for his efforts but there’s only a 1-5 star option. Thanks again for the great customer service Scott!!! ### 5/5 — Outstanding customer service *2022-05-17, version 3.1.14* On May 5, 2022 I fired up my Laredo 1000 for the first time since last January. I was unable to to connect with my smoker with my iPhone 12 Pro Max, it worked in January. I deleted my app and downloaded another copy. Still did not work I got message saying contact CS . I called and left a message. Scott from CS returned my call with in 30 minutes. After attempting various routines nothing was wronging. We tried my IPad 9.7 pro and the blue tooth connected allowing the WiFi to connect. After rebooting the controller on the smoker and turning off my VPN the iPhone connected. The VPN was running on the iPad. I have a background in electrical engineering between Scott and I we resolved the issue. Scott has a great attitude with wanting to see your problems resolved. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*