# Smood, the Swiss Delivery App — user reviews > 52 indexed App Store user reviews of Smood, the Swiss Delivery App by SMOOD SA, rated 4.35/5 from 278 ratings. - Source: https://appshunter.io/ios/app/smood-the-swiss-delivery-app/id1227720412/reviews - App overview in markdown: https://appshunter.io/ios/app/smood-the-swiss-delivery-app/id1227720412.md - Rating breakdown: 5★ 218 · 4★ 14 · 3★ 4 · 2★ 4 · 1★ 37 ## Newest reviews (17 of 52) ### 2/5 — Inconsistent *2023-12-15* I have used Smood off and on for the past 1.5 years. The service is inconsistent and unreliable. We have an issue with almost every other order. It is not normal that customers need to contact customer service so often for incorrect orders, non confirmed orders, non delivery, etc. Use a different food delivery app. ### 1/5 — API Registration error *2022-06-18, version 5.7.2* There is an API error preventing you from opening an account. I’m hungry guys come on… ### 1/5 — Technical errors *2022-04-29* Really weird about addresses. Doesn’t work with my normal house address in Zurich, but only sometimes. They need to hire some engineers to work on their app. **Developer response:** Hello t8robot ! We apologise for the technical problem with your address. Please be assured that we are doing our best to provide a solution to all our customers. Do not hesitate to contact support@smood.ch with your order number and user name so that we can discuss the matter. ### 1/5 — Restaurant closed but they still take your order *2022-04-10, version 5.6.10* NUMEROUS TIMES I have received confirmation that the order is confirmed only to get a call at the last minute before delivery to say that “sorry the restaurant is closed and I will be reimbursed.” Thanks for the wasted time and the fact that the other kitchens have closed. I have since spoke to the restaurant, Smood say it’s the fault of the restaurant. But this has happened with multiple restaurants so it’s a SMOOD problem not a restaurant problem. Customer service costs 0.99c to call. This is a scandal to discourage you from calling. Which means you can never solve the problem in real time. Oh and now the app is kicked me out and won’t allow me to reset my password. NOT A RARE OCCURENCE ### 1/5 — Really going downhill *2022-03-05, version 5.6.7* I used to love Smood - a great range of food, delivered on time. Sadly, for the past few months it’s been shocking. Constantly late and half with wrong or missing orders. What’s worse is having to pay 0.99chf to contact them when they mess up. Also, if the order is wrong, they refuse to give you a refund and instead credit it to your account to force you to order again. I’m done with them. ### 1/5 — Worst delivery app ever *2021-11-26* The live chat never really works or helps and customer service never answers. I have ordered several times for food that never arrived, despite the fact that the app noted that it was deliverable. This app is the most unreliable food delivery app I have ever tried in Europe. **Developer response:** Hello d8825617337. We are very sorry for this inconvenience. We will do our utmost to resolve the issue of your order which never arrived. Please do not hesitate to contact our service support@smood.ch so that we can discuss the situation. ### 1/5 — Don’t Bother *2021-10-09* I used this app for the first time because Uber Eats was not available in my area. I placed an order with a restaurant and waited for delivery. The app notified me that the driver was at my door, but was not. Five minutes later the app marked my order as delivered. NOTHING was delivered and I never saw a driver, or any vehicle moving on my street for that matter. I tried to call the restaurant, but they said it was out of their hands and to call the delivery company. I called Smood customer service and was told the the call would cost me CHF 0.99 per minute and to use chat for as a free contact method. ANYTHING I typed into chat was replied with, ‘sorry, I did not understand that. Can you please try again.’ I called customer service and was on hold for 5 minutes before I spoke to a person. Again, I was placed on hold while they called the driver to investigate. They came back and said the driver called me 3 times. I never received ANY calls form ANYONE during the time the driver supposedly called. I asked for proof. They sent me an email with a screenshot of the supposed calls. Nothing showing it was my number called. First alleged call showed 0 seconds, second alleged call was 3 seconds, and the last was 5 seconds. Smood refused to do anything further saying the the order shows it was delivered. So now I’m out CHF 80 thanks to a dishonest driver and customer service representative. Don’t use Smood. If there’s a delivery issue, they probably won’t help. And…they’ll charge you for their ‘service’. **Developer response:** Hello Paid in Rubles. We are very sorry for this inconvenience. We will do our utmost to resolve the issue of your order which never arrived. Please do not hesitate to contact our service support@smood.ch so that we can discuss the situation. ### 1/5 — Not a modern mobile app *2021-09-15, version 5.4.0* You can’t modify or update payment info from the mobile app. Mind boggling how the company survives with this kind of weakness. ### 1/5 — Always late *2021-08-15* Always late , on average an extra hour. Customer service is incompetent and charged .99 per minute to call them. **Developer response:** Hello virtualmagician. We are sorry to hear that your experience did not meet your expectations. We apologize and will take your comments into account to improve the quality of our deliveries. ### 1/5 — Terrible delivery wait times *2021-08-05, version 5.3.3* The main issue with this app are that during busy periods food is often delivered between 30-60 mins after the stated delivery time. This is usually 1.5 - 2 hours after placing the order. A delivery wait time of over 1 hour is unacceptable in my opinion, regardless of how busy it is. Worse than that, Smood customer service repeatedly refuses to give full refunds for deliveries that are significantly delayed. Recently they offered to compensate by just CHF 3.67 for a meal that totalled CHF 36.71 and was delivered 2 hours after ordering - a full one hour after their estimated delivery time! Other than timing issues, the restaurant selection section is often confusing to navigate, and some restaurants i previously marked as favourite have now disappeared from the app entirely. ### 1/5 — Customer service *2021-07-02* I had an issue with my order and wasn’t able to reach customer service. I had to call the restaurant for them to fix the issue and they told me to ask for a reimbursement on the app. I still haven’t figured out how to do it. I’m really upset with Smood and the restaurant. I don’t recommend this app. **Developer response:** Hello Eduardo81737. Thank you for taking the time to leave your review. We are sorry to hear that your experience did not meet your expectations. Do not hesitate to contact support@smood.ch (free service) with your order number and user name so that we can discuss the matter. ### 1/5 — Worst food delivery app *2021-06-07, version 5.1.10* Food is ALWAYS LATE! What a waste of time and money. Do not recommend. ### 1/5 — They really need to up their game *2021-06-02, version 5.1.10* So tired of emails saying that they are extremely busy so expect a delay in food delivery as well as orders simply being wrong. Have used Smood since the start but the service is really not up to scratch. Have started using Uber eats instead as they are simply more reliable. ### 1/5 — Nothing is working *2021-05-15, version 5.1.9* Nothing is working in the new update? Cannot add items to the basket. ### 1/5 — Not a big fan of it TBH *2021-04-27* I’ve ordered a lot from Smood but I’m always disappointed with the delay of the order, items missing from the order, etc.. I’ve contacted customer support very often which has just changed where one has to pay €.99 per minute while calling customer service. I’m just very disappointed **Developer response:** Hello broyoproyobro. We are sorry to hear that your experiences have not lived up to your expectations. Please be assured that we are doing our utmost to provide a solution for all our customers. Please do not hesitate to contact support@smood.ch so that we can discuss your concerns. ### 1/5 — No customer service, no food! *2021-03-05* Driver came with wrong food. Found out only support option is a premium number at 1 CHF a minute or a chat that does not get answered. Hope I can even get my money back! **Developer response:** Hello renner2. We apologize for this ordering error. We will make sure that this does not happen again in the future and we assure you that we will do our best to solve the situation. Please do not hesitate to contact our service department at support@smood.ch with your order number and user name so that we can exchange information. ### 1/5 — Paid only customer support *2021-02-13, version 5.0.10* The app is buggy. When you have issues with your order they ask you to pay for customer support. Really bad customer support. ## Most critical reviews (10 lowest-rated) ### 1/5 — Disappointing *2025-10-22, version 7.7.1* Horrible food delivered and even more cumbersome customer service follow up, all the work falls on the client. Not user friendly at all compared to other food apps. Very disappointed ### 1/5 — Poor delivery tracking and high delivery costs *2025-06-02, version 7.4.0* Can’t track delivery live, like with uber eats. They charge high fees for food delivery compared to other food apps ### 1/5 — Unable to sign up *2025-01-02* I was never able to sign up or get help from developer. Phone number format was invalid. I tried multiple times. Unimstalled app. ### 1/5 — Worst delivery app *2024-12-20, version 7.0.7* Smood is only interested in pocketing outsized fees without offering any service ### 1/5 — Won't connect *2024-04-12* Error message: Unable to establish an internet connection. Attempting to reconnect. I have never been able to use it. Just see the error message. Latest Iphone 15 Pro Max ### 1/5 — I would give them a zero if I could *2023-09-03* If you want a great conversation with customer service about the idea of food, this app is great if you actually want food delivered use any other app. Literally, a carrier pigeon has a higher likelihood of successfully dropping food on you, than successfully using this app. **Developer response:** We sincerely apologize to hear that your recent experience with Smood did not meet your expectations. In order to improve our service, we would like to analyze what went wrong. If you could kindly provide us with the order number in question (only Smood teams have access to it), we would be happy to get back to you as soon as possible. Your feedback and satisfaction are very important to us. Looking forward to hearing from you, The Smood Customer Service Team ### 1/5 — Valerie *2023-05-24* After the last uodate it is the WORST delivery service ever! Nothing works now, I cannot order anything for hours, a lot of bugs.. shaming updates! ### 1/5 — Unable to register *2023-01-11, version 5.9.0* Unable to register due to “API Connection Error” ### 1/5 — Sends spam *2022-12-22* This app sends promotional push notifications and emails. It also allows Sign in with Apple but claims that Apple private email addresses are not valid, forcing you to enter another one. Finally, it is buggy. I am an app developer myself, and I was unable to place an order after several attempts; the only things I got from downloading it were lost time, reduced space on the device, App Library clutter, and spam. **Developer response:** Hello ! Thank you for leaving us your feedback. We will take your feedback into account to improve our platforms. ### 1/5 — The worst app ever *2022-07-07, version 5.7.2* A weak tec tools, you will feel that you talk with no one My order take 2 hours to arrived and it came cold! The customer service is very bad and not helpful at all ## Most praised reviews (10 highest-rated) ### 5/5 — Gr8 home delivery *2021-12-02, version 5.6.2* SMOOD has been amazing and a life saver during the pandemic and a fantastic home delivery service be it for groceries or drinks ### 5/5 — Reliable Delivery *2021-02-04, version 5.0.10* The delivery from Smood is very reliable. The food always arrives warm. The only issue is that the app doesn’t always update the order status. Should needs to be resolved. ### 5/5 — Great app for ordering food/groceries *2021-01-13* It’s quick and easy. I do not have to leave my home. I hate grocery shopping, so this app comes in handy, especially living in a foreign country. I wish it could add more grocery stores though. Overall, great app. **Developer response:** Hello A_Log. Thank you for your comment! We are delighted to hear that you appreciated our service. See you soon! ### 5/5 — Very good Swiss restaurant food delivery *2020-10-26, version 4.3.18* Having been an avid user of deliveroo in London, I looked for something similar when I moved to Gevena. I found smood and have been using it for several years now. The service is always very good and any little issues are swiftly sorted out by their customer service team. I highly recommend it. ### 5/5 — Disappointed long term customer *2020-09-25, version 4.3.17* Massively inconsistent. Sometimes it works well, sometimes you wait hours. With regret, now switching to eat.ch ### 5/5 — Fantastic *2020-05-12, version 4.2.7* Time keeping and notifications are perfect. Can not ask for more. ### 5/5 — Great customer service *2020-03-24* Super useful and if any problems - for example I accidentally placed an order before I had added everything to my cart - customer service is so easy to reach and will fix any issues immediately. Highly recommend! **Developer response:** Hello kam7dp. Thank you for your comment! We are delighted to hear that you appreciated our service. See you soon! ### 5/5 — Great app.. very efficient administration and drivers *2019-11-26, version 4.0.11* Great app .. very efficient admin and drivers ### 5/5 — Love it *2019-07-09, version 3.3.0* Fair delivery prices for the drivers, awesome restaurants in the selection ### 5/5 — the best food delivery app in switzerland!!! *2019-01-17, version 3.0.0* thank you Smood! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*