# Smoov — Public Charging Network

> Electric vehicle charging station locator and payment app for Europe. (iPhone/iPad app by Allego B.V..)

- Source: https://appshunter.io/ios/app/smoov/id1073557177 (this page in markdown: same URL + `.md`)
- Developer: [Allego B.V.](https://appshunter.io/developer/941682136)
- Category: Navigation
- Price: Free
- Rating: 1.00/5 from 2 App Store ratings · 86 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 44 MB
- Languages: American English
- Released: 2020-07-08
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/smoov/id1073557177/reviews.md

## What is Smoov?

Meet Smoov – your premier companion for effortless electric vehicle journeys!  
Enjoy a stress-free driving experience with precise charging point details and innovative features. The app effortlessly links drivers to an extensive network of 268,560 chargers in 16 European countries. Locating, utilizing, and handling payments for your EV charging has never been easier.  
Download now for an enriched EV experience.

## Key features

- Extensive charger network
- Precise charging point details
- Effortless locating
- Simplified payment
- 16 European countries

## What do users think of Smoov?

Overall sentiment: negative

**Pros**

- ✅ Quick and easy setup process
- 💰 Competitive pricing when working properly
- 🌍 Wide network coverage across Europe
- 📱 Functional app when operating correctly
- 🤝 Responsive customer service (when available)

**Cons**

- 🐛 Frequent app crashes and freezes
- 📡 Requires internet connection even in poor signal areas
- 💳 Payment processing failures and repeated charges
- 🔄 Must re-enter payment details every session
- ⏱️ Extremely slow app performance and loading times
- 💰 High pricing compared to competitors
- 🚫 Charging stations frequently out of service
- 🔌 Actual charging speeds much slower than advertised
- 📲 Lacks modern payment options (Apple Pay, PayPal)
- 🔐 Unreliable card storage functionality
- 😤 Overly complicated user interface
- 🎯 QR code scanner frequently non-functional
- ⚠️ Charges before confirming successful charge
- 🆘 Poor customer support responsiveness

**Commonly reported bugs**

- Payment processing fails repeatedly despite sufficient funds
- App crashes when checking charging session status
- Verification emails not sent or delayed significantly
- QR code scanner non-functional
- Card details not saved despite 'remember me' option
- Login credentials not recognized after app updates
- Password reset links not sent to email
- Chargers show as available but are out of service
- Charging display shows active charge but no power delivered
- Multiple duplicate charges for single session
- Slow or non-responsive app refresh functionality
- Incompatible card format validation (dashes/spaces)
- Session start requires 20+ attempts
- App forgets user account information between sessions

**Most requested features**

- Apple Pay and PayPal payment integration
- Persistent payment card storage
- Simplified user interface and checkout process
- Offline functionality or reduced internet dependency
- Real-time charger status and availability updates
- Facial recognition or biometric authentication
- Unified payment method across all chargers
- Better charger location information and filtering
- Email verification improvements
- Account email address change functionality
- Consistent charger interface across network
- Ability to add multiple payment cards

## Recent user reviews (10 of 86)

All indexed reviews: https://appshunter.io/ios/app/smoov/id1073557177/reviews.md

### 1/5 — Have you tried it yourself?

*2025-10-26, version 4.7.2*

Arrived to this beautiful “smart” charging station underground. Naturally, it requires internet. Naturally, there’s no signal. And you must pay before plugging in, so I had to run outside several times.

Also, to check if it’s actually charging, you wait about 15 minutes for the app to update — even when tapping “Refresh.”

### 1/5 — App needs Wireless - also where it does not exist

*2025-10-01, version 4.7.2*

Totally useless as an app for vacationers - no other payment options available then this app and it needs a connection.

So deep in a parking garage with here is not network and you can try and try and try .

Useless!!

### 1/5 — Terrible

*2025-08-16, version 4.6.3*

It’s genuinely an embarrassing for the developers to put there name on this app.

### 1/5 — Very poor

*2025-06-18, version 4.6.3*

The app is very poor quality, the charging points are often faulty and the charging speed is very slow. I do not recommend this company, very unreliable app and poorly built. Average charge speed is never more than 2kw despite the app saying the unit can handle 22kw. Avoid and use other services instead. Pre charging £30 is very frustrating too, the app fails multiple times and pre charges repeatedly. In one session I was pre charged 8 times £30!

### 1/5 — Very bad

*2025-05-15, version 4.6.3*

This app offers a poor user experience and extremely unresponsive customer service. On top of that, it charges some of the highest prices in the market.

### 1/5 — Absolutely hopeless

*2025-05-15, version 4.6.3*

The app experience has been incredibly frustrating. It often takes 20 or more attempts just to start a session, and even then, it’s hit or miss. The app is extremely glitchy and unreliable. Customer service is responsive but ultimately unhelpful — they can’t provide reference numbers, updates, or connect me with someone who can resolve the issue. There’s no sense of accountability or escalation process. Overall, the service has been extremely disappointing and unacceptable.

### 1/5 — -5Sterne

*2025-02-05*

Absolut unmöglich.
Keinen Nutzen.
Schlecht programmiert.
Wirft ein sehr negatives Bild auf die Firma.
Allego wirkt damit nicht vertrauenswürdig.
Kandidat für die Marktbereinigung.

### 1/5 — 72 Cent/kwh Allego Abzocke

*2025-01-10*

Installiert und Preise für unverschämt eingestuft. Wann stoppt das Kartellamt endlich diesen Wucher?! Infrastruktur plus Strom max. 40 Cent/kWh alles andere ist Abzocke. Der Youtuber Michael Schmitt hat Recht: Dieses Ladechaos mit den ganzen Karten und Apps behindert die eMobilität! Installation dieser App nicht empfehlenswert!!!

### 1/5 — Impossible d’ouvrir des liens

*2024-12-28*

Impossible d’ouvrir un lien dans l’application pour lier une carte de fidélité

### 1/5 — Terrible payment process

*2024-12-28, version 4.5.3*

In the world we live in, how is ApplePay not a payment option?!?!
Nobody carries physical credit cards on their person anymore. And Scandinavia has trained us to be this way!!!!
Every single payment system that is meant to work anywhere in the Scandic regions should have Apple Pay as a standard payment option. Period.

## Frequently asked questions about Smoov

### What does Smoov do?

Smoov is an app designed to help electric vehicle owners find and use charging stations. It provides detailed information about charging points and simplifies the process of locating, utilizing, and paying for EV charging.

### How many charging stations are available through Smoov?

The app connects users to an extensive network of 268,560 chargers. These chargers are located across 16 different European countries, offering wide coverage for EV drivers.

### Is Smoov free to use?

Based on the provided information, the app is free to download and use. There are no mentions of subscription fees or in-app purchases for core functionality.

### Where can I use Smoov?

Smoov is available for use across 16 European countries. This extensive network allows EV drivers to find charging points conveniently while traveling throughout the continent.

## Version history (last 5 releases)

### 4.7.3 — 2026-01-19

Updated privacy policy

### 4.7.2 — 2025-09-29

-Several bug fixes and improvements

### 4.7.1 — 2025-09-03

-Several bug fixes and improvements

### 4.7.0 — 2025-08-21

-Several bug fixes and improvements

### 4.6.3 — 2025-04-15

-Several bug fixes and improvements

## Apps similar to Smoov

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Tap Electric: EV charging](https://appshunter.io/ios/app/tap-electric-ev-charging/id1543010272) | 4.9 (8) | Free | Navigation |
| [ANWB Onderweg & Wegenwacht](https://appshunter.io/ios/app/anwb-onderweg-and-wegenwacht/id501658692) | 4.5 (97) | Free | Navigation |
| [eCharge+](https://appshunter.io/ios/app/echarge-plus/id1450796330) | 4.1 (844) | Free | Navigation |
| [Chargemap - Charging stations](https://appshunter.io/ios/app/chargemap-charging-stations/id438176982) | 4.3 (153) | Free | Navigation |
| [Easy Charging Quality](https://appshunter.io/ios/app/easy-charging-quality/id1613916615) | 1.0 (1) | Free | Navigation |
| [Vattenfall InCharge](https://appshunter.io/ios/app/vattenfall-incharge/id885790133) | 4.3 (23) | Free | Navigation |

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*