# SMRT Operations Manager

> Multifamily community operations and resident service management software. (iPhone/iPad app by SightPlan.)

- Source: https://appshunter.io/ios/app/smrt-operations-manager/id720859186 (this page in markdown: same URL + `.md`)
- Developer: [SightPlan](https://appshunter.io/developer/720859189)
- Category: Business, Productivity
- Price: Free
- Rating: 3.10/5 from 224 App Store ratings · 83 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.4 · 181 MB
- Languages: American English, European Spanish
- Released: 2013-10-24
- Data updated: 2026-08-26
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/smrt-operations-manager/id720859186/reviews.md

## What is SMRT Operations Manager?

SMRT Operations Manager is the companion app to the SmartRent Work Management and Answer Automation platforms. SmartRent’s Smart Operations Solutions product suite provides software for building and managing multifamily communities. We believe that Great Teams = Great Communities, so we’re empowering leasing, resident service and maintenance team members with easy-to-use solutions to deliver exceptional service.

Our award-winning Smart Operations platform helps:

• Make Best Practices Common Practice - By combining work orders, inspections and preventive maintenance into one solution.

• Boost Resident Loyalty – With status updates and streamlined communications, residents stay in-the-know.

• Deliver Insights for Better Decision Making – Through a verified view into the actions that unlock portfolio value.

## Key features

- Integrated work orders, inspections, and maintenance
- Streamlined resident communication
- Real-time operational insights
- Empowers leasing and maintenance teams
- Boosts resident loyalty

## What do users think of SMRT Operations Manager?

Overall sentiment: negative

**Pros**

- 👍 Intuitive and sleek user interface design
- 🚀 Efficient work order organization and management
- 📱 Easy task creation with photo capture
- 🔄 Good integration with other software systems
- 💬 Facilitates communication between teams and residents
- 📊 Provides visibility across multiple properties
- ⏱️ Saves time on administrative tasks

**Cons**

- 🐛 Constant crashes and freezing, especially during photo uploads
- 🔄 Persistent syncing issues between app and web version
- ⏱️ Extremely slow performance and lag
- 🔐 Frequent unexpected logouts requiring re-authentication
- 📵 App stops updating without manual reinstallation
- 💾 Data loss (photos, comments, text entries)
- ⚠️ Poor performance on older/standard phones
- 🔌 High memory consumption and battery drain
- 📱 Mobile app significantly more limited than web version
- ⏳ Slow loading times (45+ seconds for some features)
- 😤 Inconsistent and unreliable functionality
- 📞 Inadequate customer support responsiveness

**Commonly reported bugs**

- App requires daily or every-other-day reinstallation to function
- Tasks fail to sync or appear in assignee lists
- Assignee list takes 45+ seconds to load
- App freezes when taking photos during inspections
- Photos and comments disappear or fail to sync
- Closed tasks reappear unexpectedly
- Activity section stuck in infinite loading loop
- Text input freezes and skips letters while typing
- Grey loading screen that never resolves without restart
- Work orders fail to load or appear hours late
- Resident list crashes the app when selected
- App logs out when phone screen turns off
- Syncing fails even on strong WiFi connections
- Work order status not updating in real-time across devices
- Push notifications for new tasks don't trigger app updates

**Most requested features**

- Refresh button or pull-to-refresh functionality
- Apple Watch compatibility
- Persistent login sessions without constant re-authentication
- Ability to add multiple photos to tasks after creation
- Better do-not-disturb notification handling
- Improved activity section loading
- Offline mode capability

## Recent user reviews (10 of 83)

All indexed reviews: https://appshunter.io/ios/app/smrt-operations-manager/id720859186/reviews.md

### 1/5 — Why do I have to delete and redownload to get this app to work?

*2026-08-05, version 4.47.0*

Why do I have to delete and redownload to get this app to work?

### 1/5 — Manager

*2026-08-02, version 4.47.0*

Not worth it, very confusing app. Often calls wrong person on call. Do not recommend.

### 1/5 — Not smart at all

*2026-06-02, version 4.47.0*

Constantly have to uninstall and reinstall app to get updated lists
Now it has to sync 160 million tasks after reinstalling, before it was only 3.4 million so what changed? It took 20 minutes to access tasks

### 1/5 — Recommend

*2026-04-03, version 4.46.1*

I highly recommend to my company to change this app and find another. App is no good whatsoever . You reach out to customer service and all they say is we will look into it .blah blah blah .

### 1/5 — You’re better off with paper sips

*2026-03-07, version 4.46.0*

This app is so counterintuitive it hurts, you virtually can’t do anything on the phone, it does not sync even when it says it is and you have to refresh and close the app multiple times because of freezes and crashes. It take a whopping 45 seconds for the assignees list to pop up and the phone app is extremely limited.

### 1/5 — Bug

*2025-12-08, version 4.44.1*

Constantly have to reload the app. It has many glitches.

### 3/5 — Mid

*2025-09-16, version 4.43.0*

I shouldn’t have to log in multiple times a day and re authenticate my device each time.  I also shouldn’t have to redownload the app every time this happens.  Considering you guys get a ton of money how about actually fixing the app to work on a more standardized basis.

### 1/5 — 1 star until bugs gets worked out.

*2025-08-24, version 4.41.0*

App is trash. Need to delete, download every other day to sync with the actual task appears.

### 2/5 — Horrendous Usability and Performance

*2025-08-23, version 4.41.0*

This app is incredibly frustrating and tedious to use.  Constant issues with syncing even when on good WiFi, regular crashing, chimpanzees running their support team.  Only reason I wouldn’t give 1 star is because the UI is meh.  Nothing worse than completing a task that needs photos and then come to find out that none of it synced.  Creates more of a headache than anything.

### 1/5 — Meh.

*2025-08-20, version 4.41.0*

Always glitching and logging out. Can’t close my phone without the app logging out and asking to fully log back in.

## Frequently asked questions about SMRT Operations Manager

### What does SMRT Operations Manager do?

This app is a companion to SmartRent's Work Management and Answer Automation platforms, designed for building and managing multifamily communities. It integrates work orders, inspections, and preventive maintenance into a single solution to empower team members and improve resident service.

### What are the key features of this app?

Key features include making best practices common practice by combining work orders, inspections, and preventive maintenance. It also boosts resident loyalty through status updates and streamlined communications, and delivers insights for better decision-making with a verified view of actions that unlock portfolio value.

### How does this app improve resident satisfaction?

The app helps boost resident loyalty by providing them with status updates and streamlined communications. This ensures residents stay informed about their requests and community operations, leading to a better overall experience.

### Who is the target audience for this app?

The app is intended for team members working in multifamily communities, specifically those in leasing, resident service, and maintenance roles. It aims to provide them with easy-to-use solutions to deliver exceptional service.

### Is this app free to use?

The provided information indicates the app has ads, suggesting it is likely free to use with advertisements displayed. There is no mention of subscription fees or paid upfront costs.

## Version history (last 5 releases)

### 4.49.0 — 2026-08-20

- Support for Resolution Codes
- Bug fixes and performance improvements

We release updates frequently, and we're always looking for ways to make your experience even better. If you run into issues or have any feedback, please reach us through our in-app chat or at support@smartrent.com. We're happy to help!

### 4.47.0 — 2026-05-14

- Bug fixes and performance improvements

We release updates frequently, and we're always looking for ways to make your experience even better. If you run into issues or have any feedback, please reach us through our in-app chat or at support@smartrent.com. We're happy to help!

### 4.46.2 — 2026-04-28

- Bug fixes and performance improvements

We release updates frequently, and we're always looking for ways to make your experience even better. If you run into issues or have any feedback, please reach us through our in-app chat or at support@smartrent.com. We're happy to help!

### 4.46.1 — 2026-03-19

- Bug fixes and performance improvements

We release updates frequently, and we're always looking for ways to make your experience even better. If you run into issues or have any feedback, please reach us through our in-app chat or at support@smartrent.com. We're happy to help!

### 4.46.0 — 2026-02-04

- Bug fixes and performance improvements

We release updates frequently, and we're always looking for ways to make your experience even better. If you run into issues or have any feedback, please reach us through our in-app chat or at support@smartrent.com. We're happy to help!

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## More apps by SightPlan

- [Resident App](https://appshunter.io/ios/app/resident-app/id956003862)
- [SMRT Inspection Manager](https://appshunter.io/ios/app/smrt-inspection-manager/id1418013125)
- [SightPlan Boards](https://appshunter.io/ios/app/sightplan-boards/id1441965316)

All apps by SightPlan: https://appshunter.io/developer/720859189

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*