# SMRT Operations Manager — user reviews > 83 indexed App Store user reviews of SMRT Operations Manager by SightPlan, rated 3.10/5 from 223 ratings. - Source: https://appshunter.io/ios/app/smrt-operations-manager/id720859186/reviews - App overview in markdown: https://appshunter.io/ios/app/smrt-operations-manager/id720859186.md - Rating breakdown: 5★ 104 · 4★ 5 · 3★ 11 · 2★ 19 · 1★ 84 ## What do users think of SMRT Operations Manager? Overall sentiment: negative **Pros** - 👍 Intuitive and sleek user interface design - 🚀 Efficient work order organization and management - 📱 Easy task creation with photo capture - 🔄 Good integration with other software systems - 💬 Facilitates communication between teams and residents - 📊 Provides visibility across multiple properties - ⏱️ Saves time on administrative tasks **Cons** - 🐛 Constant crashes and freezing, especially during photo uploads - 🔄 Persistent syncing issues between app and web version - ⏱️ Extremely slow performance and lag - 🔐 Frequent unexpected logouts requiring re-authentication - 📵 App stops updating without manual reinstallation - 💾 Data loss (photos, comments, text entries) - ⚠️ Poor performance on older/standard phones - 🔌 High memory consumption and battery drain - 📱 Mobile app significantly more limited than web version - ⏳ Slow loading times (45+ seconds for some features) - 😤 Inconsistent and unreliable functionality - 📞 Inadequate customer support responsiveness **Commonly reported bugs** - App requires daily or every-other-day reinstallation to function - Tasks fail to sync or appear in assignee lists - Assignee list takes 45+ seconds to load - App freezes when taking photos during inspections - Photos and comments disappear or fail to sync - Closed tasks reappear unexpectedly - Activity section stuck in infinite loading loop - Text input freezes and skips letters while typing - Grey loading screen that never resolves without restart - Work orders fail to load or appear hours late - Resident list crashes the app when selected - App logs out when phone screen turns off - Syncing fails even on strong WiFi connections - Work order status not updating in real-time across devices - Push notifications for new tasks don't trigger app updates **Most requested features** - Refresh button or pull-to-refresh functionality - Apple Watch compatibility - Persistent login sessions without constant re-authentication - Ability to add multiple photos to tasks after creation - Better do-not-disturb notification handling - Improved activity section loading - Offline mode capability ## Newest reviews (19 of 83) ### 3/5 — Mid *2025-09-16* I shouldn’t have to log in multiple times a day and re authenticate my device each time. I also shouldn’t have to redownload the app every time this happens. Considering you guys get a ton of money how about actually fixing the app to work on a more standardized basis. ### 2/5 — Horrendous Usability and Performance *2025-08-23* This app is incredibly frustrating and tedious to use. Constant issues with syncing even when on good WiFi, regular crashing, chimpanzees running their support team. Only reason I wouldn’t give 1 star is because the UI is meh. Nothing worse than completing a task that needs photos and then come to find out that none of it synced. Creates more of a headache than anything. ### 2/5 — OK, messy, slow *2025-08-01, version 4.40.2* Constantly loses sync, runs slow, appears to be built to require newest, fastest phones, has to be reloaded constantly in order to maintain current status of work orders. OK conceptually, a pain in the real world. ### 3/5 — Task don’t show up all the time on the mobile app *2025-07-29* We love this app for submitting work orders and communicating with the maintenance team, however as an assistant property manager I find the app very unhelpful as every time I take pictures for inspections the app freezes and crashes. This causes me to lose all pictures and text I have entered for that section. This app needs major updates and improvements. **Developer response:** Thank you for your review. We’re sorry to see you are experiencing challenges with the app. Please reach out to us via the help chat in the mobile app, help@sightplan.com, or call us directly at (407) 459-7866. We’re here to help! ### 1/5 — Terrible *2025-07-26, version 4.40.2* Awful ### 1/5 — No consistency *2025-07-23, version 4.40.2* You want inconsistent service this is the facilities app you want. Always lags, signs you out. Requires uninstalling all the time to get it to work. Glitches cause important features haulting operations onsite. Don’t recommend for anyone. ### 1/5 — Trash. *2025-07-08* As an employee at a company that relies on this app, it's the bane of my entire work week. It only works about a third of the time. My job requires me to use it daily, and I end up having to delete and reinstall it every other day just to get new projects to appear. What should take 10 minutes often turns into an hour or two of troubleshooting ### 1/5 — Poor programming *2025-06-16, version 4.40.1* This app freezes up constantly. It doesn’t allow you to access anything in a timely manner. This is the worst running app I’ve been made to use by a company. I probably lose 1/5 of my weekly labor hours to app loading. ### 1/5 — Trash *2025-05-21, version 4.40.0* This app is trash. It’s constantly crashing and full of bugs. I wish my company would dump this and get us something else. ### 1/5 — Bad *2025-04-29, version 4.39.2* Bad app have go keep deleting the app and re installing to get work orders up and running again ### 1/5 — Trash *2025-04-07, version 4.39.0* Slow, glitchy, pics and comments disappear, closed tasks will reappear. Not much good I can say about this. ### 1/5 — Trash app for work *2025-03-28, version 4.38.2* App is bad doesn’t update ### 1/5 — Horrible app *2024-12-03, version 4.37.2* App is horrible, constantly have to uninstall and reinstall for anything to work…. Junk ### 3/5 — Add Apple Watch compatibility *2024-11-29, version 4.37.1* Needs to be Apple Watch compatible ### 2/5 — When it works *2024-11-11, version 4.37.0* App is a great tool when it works. I have to delete and redownload the app constantly to get anything to populate on its own. ### 1/5 — Doesn’t refresh on it own *2024-10-28, version 4.36.0* I have to uninstall and install every week because sometimes the Tasks don’t refresh ### 3/5 — Working tool but need to be better *2024-10-25* Every time that I’m using sightplan for some reason is not synchronized when come a new work order, sometime you only see work orders that have been closed previously. Is very frustrating ### 1/5 — App freezes and doesn’t talk to the website *2024-10-10, version 4.35.1* This app used to be great, but recently it’s been slowing down, isn’t saving data, and the information on the app is typically out of sync with the web version. ### 2/5 — Good concept, poor functionality *2024-08-28, version 4.34.1* The actual layout and features of the app are pretty good…if it ever worked. My company uses this alongside a few other SmartRent devices and software, and to their credit, the different devices and software work with each other quite well. Door codes are accessed easily, work orders are generally synced between devices. But gosh there’s so many bugs and PITA issues with it. The app regularly stops updating and syncing, resulting in a general confusion and maintenance requests getting missed. The only fix for it is deleting the app and then redownloading it, at which point you have to wait for it to sync up with the rest of the system, which takes like 5-10 minutes. And if you leave the app or your screen turns off, it has to start over. Accessing codes requires you to assign something to yourself, which isn’t bad, but in order to see the code, you have to back out of the task and then go back in to it just to pull up the code. Pictures and files also don’t seem to exist on the mobile version of this, so you often have tasks that say “photo attached” and there’s nothing to see. I would honestly not have much of an issue with this app if not for the amount of bugs and issues I run into with it. It has great filters, intuitive interface, a large variety of ways to organize and create tasks, and great compatibility with other software. ## Most critical reviews (10 lowest-rated) ### 1/5 — Why do I have to delete and redownload to get this app to work? *2026-08-05, version 4.47.0* Why do I have to delete and redownload to get this app to work? ### 1/5 — Manager *2026-08-02, version 4.47.0* Not worth it, very confusing app. Often calls wrong person on call. Do not recommend. ### 1/5 — Not smart at all *2026-06-02, version 4.47.0* Constantly have to uninstall and reinstall app to get updated lists Now it has to sync 160 million tasks after reinstalling, before it was only 3.4 million so what changed? It took 20 minutes to access tasks ### 1/5 — Recommend *2026-04-03, version 4.46.1* I highly recommend to my company to change this app and find another. App is no good whatsoever . You reach out to customer service and all they say is we will look into it .blah blah blah . ### 1/5 — You’re better off with paper sips *2026-03-07* This app is so counterintuitive it hurts, you virtually can’t do anything on the phone, it does not sync even when it says it is and you have to refresh and close the app multiple times because of freezes and crashes. It take a whopping 45 seconds for the assignees list to pop up and the phone app is extremely limited. ### 1/5 — Bug *2025-12-08, version 4.44.1* Constantly have to reload the app. It has many glitches. ### 1/5 — 1 star until bugs gets worked out. *2025-08-24, version 4.41.0* App is trash. Need to delete, download every other day to sync with the actual task appears. ### 1/5 — Meh. *2025-08-20, version 4.41.0* Always glitching and logging out. Can’t close my phone without the app logging out and asking to fully log back in. ### 1/5 — App is horrible *2025-08-19* I’ve had issues with sightplan for over a year now hoping they will address the issues I’m having. Task will pop up and never show under your name. I’ve done everything you can think of to try and correct the syncing issue. Uninstalling and reinstalling hard reset, force login single use sign on etc. Support has no idea what I’m talking about when I do call. ### 1/5 — If I could give Zero stars I would *2025-08-14, version 4.41.0* Terrible servers app constantly crashes and will not load work order being closed from the app ## Most praised reviews (10 highest-rated) ### 5/5 — Great Work Order Platform *2025-01-10, version 4.38.0* This runs really well on IOS. ### 5/5 — Management Simplified! *2021-08-06, version 4.18.1* An excellent solution to managing a community! What can’t I say about this app! Love the sleek and simple design! Simplicity goes a long way! **Developer response:** Hi there! We're so glad you took the time to leave this feedback! To hear that you've had such a great experience with SightPlan Mobile and our team is exactly what we strive for. We work hard to ensure that our users have the experience you're providing. Please feel free to let us know if there's ever anything we can do for you. You can reach us via the SightPlan Help chat, give us a call at (407)459-7866 or email us at help@sightplan.com. Have a fantastic day! ### 5/5 — Awesome app *2021-03-12, version 4.15.1* Does everything I expect it to plus a lot more. ### 5/5 — Best mobile maintenance app by Far! *2021-03-11* Everyone from maintenance to leasing to the regional and asset manager loves the ease and insight of the SightPlan App. The bi-directional integration with the PM software makes it easy to track work orders, voice messages and easily communicate the task status with residents. The regional manager can easily see the status across all properties and can schedule preventive maintenance and inspections. It pays for itself. Truly a game changer for operations. **Developer response:** Hi there! We're so glad you took the time to leave this feedback! To hear that you've had such a great experience with SightPlan Mobile and our team is exactly what we strive for. We work hard to ensure that our users have the experience you're providing. Please feel free to let us know if there's ever anything we can do for you. You can reach us via the SightPlan Help chat, give us a call at (407)459-7866 or email us at help@sightplan.com. Have a fantastic day! ### 5/5 — Great app *2020-02-07, version 4.8.3* Better than anything else on the market. ### 5/5 — Intuitive and insightful. *2020-02-07* LOVE sightplan. It makes the ability track daily tasks so incredibly easy. Teams know what they need to do and when they need to do it at all times. ### 5/5 — So Happy We Upgraded *2019-05-28* Long gone are the days with paper work orders. Maintenance can communicate with residents easily and with a newfound transparency. Just the ease of being able to put in work orders at any time has made such a change in our day to day. The SightPlan team has been amazing any questions have been answered same day. I definitely recommend! **Developer response:** Hi there, we're so glad you took the time to leave this feedback! To hear that you've had such a great experience with SightPlan Mobile and our team is exactly what we strive for. We work hard to ensure that our users have the experience you're providing. Please feel free to let us know if there's ever anything we can do for you. You can reach us via the SightPlan Help chat, give us a call at (407)459-7866 or email us at help@sightplan.com. Have a fantastic day! ### 5/5 — Very Helpful *2019-05-06* I’ve been using the app for almost 6 months and our team likes it - especially the maintenance team... we are definitely more organized in work orders, and it saves everyone time! **Developer response:** Hi there, thank you for taking the time to leave us a positive rating! Feedback like this is great to hear and we are thankful that you went out of your way to leave it. If you ever need anything, please reach out via phone at 407-459-7866, via the SightPlan Help Chat right in the web or mobile app, or via email at help@sightplan.com! We're here to help whenever you need us! ### 5/5 — First time user *2019-02-08* As a new user to the application I can’t say enough good things. The application makes Work more efficient and the staff is extremely helpful and available. **Developer response:** Hi there, feedback like this is so important to us. Thanks for the great rating! We appreciate you! Please feel free to let us know if there's anything we can do to make the experience better. We're here to help! ### 5/5 — Awesome app *2018-10-09, version 4.1.3* Since I started using this app I wanna say that it’s a tool makes you job easier --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*