# smrtPhone — Your CRM Phone System

> Cloud-based CRM phone system for sales teams on mobile. (iPhone/iPad app by smrtStudio Global Inc..)

- Source: https://appshunter.io/ios/app/smrtphone/id1455950508 (this page in markdown: same URL + `.md`)
- Developer: [smrtStudio Global Inc.](https://appshunter.io/developer/1873279725)
- Category: Business, Utilities
- Price: Free
- Rating: 4.60/5 from 1,396 App Store ratings · 53 written reviews indexed
- Age rating: 17+
- Requires: iOS 16.0 · 54 MB
- Languages: American English
- Released: 2019-12-26
- Data updated: 2026-08-24
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/smrtphone/id1455950508/reviews.md

## What is smrtPhone?

smrtPhone is a full featured, cloud based phone system that allows you to make more calls, send more texts, and close more deals. With smrtPhone, your phone system becomes a fully integrated part of your CRM, accelerating your sales cycle, and improving customer relationships. With no forced long-term contracts, a powerful 4-line auto-dialer, advanced Pro features, and pay-as-you-go pricing, smrtPhone is the clear choice for sales-driven businesses.  

Now you can bring power of smrtPhone to your mobile device. 
Use the smrtPhone Mobile App to: 
> Sync your full CRM contact lists so every contact is available from your handheld device
> Send text messages (SMS and MMS) to any contact and have it automatically log in your CRM
> Make and receive calls and have call data effortlessly tracked, including call recordings 
> Take notes during/after your call and have them automatically sync to the contact record
> Choose from existing call dispositions to mark call outcomes and trigger CRM automations
> Easily switch between phone number Caller IDs to ensure you call from the correct phone line
> Access your text and voicemail inboxes for individual users and groups
> Sync call information (including recent call logs) across platforms, web and mobile

IMPORTANT: 
smrtPhone’s mobile app requires an existing smrtPhone account. 

DISCLAIMERS: 
Call quality can be affected by the strength of your internet/4G/5G/LTE connection. Please ensure you have a strong signal or internet connection to achieve best results. 
Emergency calling may not be available for your number or region.

## Key features

- CRM contact list sync
- SMS/MMS messaging with CRM logging
- Call logging and recording
- In-call notes sync
- Call disposition tracking
- Multiple Caller ID options
- Text and voicemail inbox access

## What do users think of smrtPhone?

Overall sentiment: negative

**Pros**

- 🚀 Simple and easy to use
- 🚀 Smooth and works great
- 🚀 Integrates well with Podio
- 💡 Allows multiple phone numbers

**Cons**

- 🐛 Doesn't save drafts
- 🐛 Doesn't allow image pasting
- 🐛 Poor visibility when typing longer messages
- 🐛 Doesn't take you to a chat when selecting a name
- 🐛 Laggy and full of errors
- 🐛 Freezes and crashes frequently
- 🐛 Drops incoming calls after a few minutes
- 🐛 Slow message loading
- 🐛 Inconsistent notifications and message delivery
- 🐛 Unreliable contact and call history syncing
- 🔒 Poor customer service and lack of issue resolution

**Commonly reported bugs**

- Constant log-outs and sign-in issues
- Incorrect caller ID information
- Inability to adjust notification settings
- Syncing and integration problems with Podio

**Most requested features**

- Add group messaging capability
- Improve contacts management and search
- Allow image/file sharing from website
- Enhance notification and call handling

## Recent user reviews (10 of 53)

All indexed reviews: https://appshunter.io/ios/app/smrtphone/id1455950508/reviews.md

### 2/5 — Bad business practice

*2026-05-21, version 3.9.8*

It was good but they decided to go from $25 to $75 with no warning and I was not grandfathered in. This is bad business practice.  So I’m leaving

### 5/5 — WAY better with the upgrade!

*2026-04-14*

It was tough selecting the contact that you searched for before but the most recent upgrade made everything perfect! I love that I can create a template to send our info sheet to my applicants for quick delivery & attach a photo. Thank you for making my work easier!!

### 1/5 — Extremely unreliable

*2026-03-09*

I wanted to love this app, but the calls quite literally don’t even connect 50% of the time maybe more. It’s easy and user friendly but my experience has been extremely poor and it’s costing me money and business. Could be great once it gets sorted out, but I’d find another service as of now.

### 5/5 — Simple and easy

*2025-12-05, version 3.9.0*

Really great platform  and love the integration with GHL

### 1/5 — Terrible

*2025-10-31*

Doesn’t save drafts, doesn’t allow image pasting, doesn’t have good visibility if typing a longer message. Does not take you to a chat when selecting a name. 

This app is 1/100th of other messaging apps. I’ve openly advocated for us to stop using this company wide.

### 5/5 — Phone

*2025-07-14, version 3.8.1*

Very smooth n works great, calls are clear n flow od logging ingo is great

### 1/5 — Laggy and full of errors

*2025-06-19, version 3.7.8*

Native IOS and Android messaging software is light years ahead. Messenger, WhatsApp, and other apps blow this out of the water. 

Copy and paste doesn’t function, error codes when saving names to contact, sending messages. The app does not allow you to save a draft or view message history when typing a new message. 

0/10. The only reason I use this app is because it is company provided.

### 1/5 — Loading issues

*2025-04-02, version 3.7.5*

Everytime to i login it will freeze and send me to my home screen, terrible!

### 1/5 — About 10 years behind the leaders. No group texting?

*2025-03-09*

We use OpenPhone and RingCentral with our businesses, and these guys are about 5-10 years behind on everything. The mobile app is like a 2002 Corolla with a stick shift. Bland and basic with almost no features.

No group texting? What a joke. EVERYONE provides that but SmrtPhone. No contacts section? Cmon guys. Get it together. What kind of programmers did you guys find?

We tried it because of the Podio integration, but that’s not enough to drive this old dusty used 2002 Corolla off the used car lot. We’ll be looking at other solutions.

### 2/5 — Freezes

*2024-12-20*

It constantly freezes have to open and close multiple times to get it to work

## Frequently asked questions about smrtPhone

### What does the smrtPhone mobile app do?

The smrtPhone mobile app brings your cloud-based CRM phone system to your mobile device. It allows you to sync your CRM contacts, send and receive texts, make and receive calls with automatic logging, take notes during calls, and manage call outcomes. This integration aims to accelerate your sales cycle and improve customer relationships.

### What are the key features of the smrtPhone mobile app?

Key features include syncing your full CRM contact lists, sending SMS/MMS messages that log in your CRM, making/receiving calls with call data tracking and recordings, taking notes that sync to CRM, choosing call dispositions to trigger automations, switching Caller IDs, and accessing text/voicemail inboxes.

### Is the smrtPhone mobile app free to use?

The smrtPhone mobile app itself is free to download and use, but it requires an existing smrtPhone account. The pricing for the smrtPhone service is pay-as-you-go with no forced long-term contracts, suggesting that the core functionality of the phone system may involve costs beyond the app download.

### What are the system requirements for the smrtPhone mobile app?

The app requires an existing smrtPhone account to function. Additionally, for optimal call quality, it is important to have a strong internet/4G/5G/LTE connection, as call quality can be affected by signal strength. Emergency calling availability may vary by number or region.

### Who is the smrtPhone mobile app designed for?

This app is designed for sales-driven businesses and individual sales professionals who use a CRM and need to manage their phone communications efficiently from their mobile devices. It helps to streamline sales processes by integrating calling, texting, and CRM data.

## Version history (last 5 releases)

### 4.0.3 — 2026-08-06

Improved call stability and audio reliability, including a fix for a rare crash during and after calls.

### 4.0.2 — 2026-08-02

Improved stability around BT connecting/disconnecting while in a smrtPhone call.

### 4.0.1 — 2026-07-27

Call quality and stability improvements.

### 4.0.0 — 2026-07-18

This update includes call transfer fixes, more reliable availability status syncing, a new connectivity screen, and general stability improvements.

### 3.9.9 — 2026-07-01

We fixed a problem that could cause call transfers to fail for a small portion of our users. Transferring a call to another person now works smoothly.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*