# smrtPhone — user reviews > 53 indexed App Store user reviews of smrtPhone by smrtStudio Global Inc., rated 4.60/5 from 1,396 ratings. - Source: https://appshunter.io/ios/app/smrtphone/id1455950508/reviews - App overview in markdown: https://appshunter.io/ios/app/smrtphone/id1455950508.md - Rating breakdown: 5★ 1,162 · 4★ 84 · 3★ 41 · 2★ 15 · 1★ 94 ## What do users think of smrtPhone? Overall sentiment: negative **Pros** - 🚀 Simple and easy to use - 🚀 Smooth and works great - 🚀 Integrates well with Podio - 💡 Allows multiple phone numbers **Cons** - 🐛 Doesn't save drafts - 🐛 Doesn't allow image pasting - 🐛 Poor visibility when typing longer messages - 🐛 Doesn't take you to a chat when selecting a name - 🐛 Laggy and full of errors - 🐛 Freezes and crashes frequently - 🐛 Drops incoming calls after a few minutes - 🐛 Slow message loading - 🐛 Inconsistent notifications and message delivery - 🐛 Unreliable contact and call history syncing - 🔒 Poor customer service and lack of issue resolution **Commonly reported bugs** - Constant log-outs and sign-in issues - Incorrect caller ID information - Inability to adjust notification settings - Syncing and integration problems with Podio **Most requested features** - Add group messaging capability - Improve contacts management and search - Allow image/file sharing from website - Enhance notification and call handling ## Newest reviews (15 of 53) ### 2/5 — Bad business practice *2026-05-21, version 3.9.8* It was good but they decided to go from $25 to $75 with no warning and I was not grandfathered in. This is bad business practice. So I’m leaving ### 2/5 — Freezes *2024-12-20* It constantly freezes have to open and close multiple times to get it to work ### 1/5 — They value profit over customer service *2024-02-29* One of those companies that get your free trial started, don't tell you before you get charged and when it ends. Then when you try to cancel it's really difficult to do so, and they won't refund your money even if you cancel that same day. Terrible. ### 1/5 — I never get a ring tone. Just messages. And they are usually delayed. *2024-02-22* I just don’t care for this app. It’s annoying you can barely understand people on it. When you do call him back it doesn’t give them the service call never gives you the personal number so now I have them call me personally, which is annoying. It’s a whole purpose of having this on call session emergency calls, and I don’t even get notifications for 1015 minutes after they call. ### 1/5 — Cust Service a joke. *2024-02-09* When they finally respond to you - Chat being the only option - they say all the typical nice generic phrases, but they are not capable of any resolutions. You will lose days and days with systems not working properly with either denial of the issue or the promise that they will have their “developers” look into it. And their Dialer is even worse. ### 1/5 — Does not work as advertised *2024-01-15, version 3.4.4* Continuing to get very poor connection success. We are hard wired to our systems. Looking for new alternatives now. ### 1/5 — Horrible *2024-01-15, version 3.4.4* No one can call me at my number. It’s goes straight to voicemail. Whenever I call anyone if I get a call on my cell number it will drop the call. I’m getting ready to call it quits on smartphone ### 1/5 — Horrible flow *2024-01-11* When you have multiple of phone numbers, there is no way to see which text /call came from what number. If you see the call coming in, it is also a lot of text going across the banner. It is super bad and needs a complete overhaul. ### 1/5 — Bare bones features, practically useless *2024-01-04* Unless it’s the version of the paid account my company uses, this app hardly does anything useful. I can’t access text threads. The text page is not consistently opening. There are no additional fields to save with contacts. For some reason, some numbers are not saving the contact name. No idea what’s going on there. The only good feature I see on the phone app is attaching MMS files, e.g. photos. However, in the Real Estate CRM we use, REISift, I cannot use MMS. No idea why not. I’m trying to account for what the reasons are for me being wrong that is independent of the app, and I come up with nothing. I use an iPhone 10. Not many apps are open. Have good wifi. So overall review is this app is terrible. It doesn’t even have the basics. I’m pretty sure I’m using a current version since I downloaded the app a few weeks ago. Hope that helps! The company doesn’t sound receptive to feedback in the exchanges I have had with them so far. SO, another strike. ### 1/5 — Dissatisfaction *2023-11-21, version 3.4.3* Dissatisfied w/ the app .. it always has issues ### 1/5 — Too many bugs *2023-10-30, version 3.4.1* Would be a great app if they could fix the bugs. Constantly have to uninstall and reinstall just to take calls on my mobile phone. ### 1/5 — They just don’t fix stuff *2023-10-17* I had the same issue for going on two weeks now. No one seems to be able to fix it. No one even knows the status. Always get somebody new, and the person act like hearing my problem for the first time. ### 2/5 — needs work *2023-09-17, version 3.4.0* calls don’t show on my apple watch. text notification badges don’t show on my phone. calls drop if don’t have full service or wifi. name of person shows as lead name from podio instead of persons actual name. has other glitches and crashes. ### 3/5 — Phone notifications *2023-08-26* I do not receive any phone notifications when I get text. Also app does not automatically refresh if it is not open. If I’m away from my computer, I would never know if someone contacted me. ### 1/5 — No stars if I could *2023-08-10* It’s buggy. It will display incorrect caller ID info if there are calls that occur too close together, to name one. Another would be that I have not been able to adjust how notification of incoming calls is provided. If there is a way remove the APP USER NAME from slowly scrolling past, before slowly scrolling to reveal the contact information of who is calling when my phone is locked, please let me know. ## Most critical reviews (10 lowest-rated) ### 1/5 — Extremely unreliable *2026-03-09* I wanted to love this app, but the calls quite literally don’t even connect 50% of the time maybe more. It’s easy and user friendly but my experience has been extremely poor and it’s costing me money and business. Could be great once it gets sorted out, but I’d find another service as of now. ### 1/5 — Terrible *2025-10-31* Doesn’t save drafts, doesn’t allow image pasting, doesn’t have good visibility if typing a longer message. Does not take you to a chat when selecting a name. This app is 1/100th of other messaging apps. I’ve openly advocated for us to stop using this company wide. ### 1/5 — Laggy and full of errors *2025-06-19, version 3.7.8* Native IOS and Android messaging software is light years ahead. Messenger, WhatsApp, and other apps blow this out of the water. Copy and paste doesn’t function, error codes when saving names to contact, sending messages. The app does not allow you to save a draft or view message history when typing a new message. 0/10. The only reason I use this app is because it is company provided. ### 1/5 — Loading issues *2025-04-02, version 3.7.5* Everytime to i login it will freeze and send me to my home screen, terrible! ### 1/5 — About 10 years behind the leaders. No group texting? *2025-03-09* We use OpenPhone and RingCentral with our businesses, and these guys are about 5-10 years behind on everything. The mobile app is like a 2002 Corolla with a stick shift. Bland and basic with almost no features. No group texting? What a joke. EVERYONE provides that but SmrtPhone. No contacts section? Cmon guys. Get it together. What kind of programmers did you guys find? We tried it because of the Podio integration, but that’s not enough to drive this old dusty used 2002 Corolla off the used car lot. We’ll be looking at other solutions. ### 1/5 — App not working *2024-11-12, version 3.6.8* App screen went all black and is not working and now I can’t reinstall ### 1/5 — Super buggy *2024-10-07, version 3.6.6* Constantly logs me out of my account, drops every incoming call after 3 minutes of talk time, very slow when loading messages. ### 1/5 — Clunky *2024-07-30* You can dial and text out great, but incoming calls, texts, and voicemails only sometimes work. If you have multiple team members only some will get the messages. So then you’re having to communicate to one another to see if they got their message. Defeats the purpose of using this platform for a business. If this wasn’t rolled into our company’s CRM, I’d just use my personal number. ### 1/5 — App is very slow *2024-07-18, version 3.5.9* App is very slow ### 1/5 — Cust Service a joke. *2024-05-22* When they finally respond to you - Chat being the only option - they say all the typical nice generic phrases, but they are not capable of any resolutions. You will lose days and days with systems not working properly with either denial of the issue or the promise that they will have their “developers” look into it. And their Dialer is even worse. ## Most praised reviews (10 highest-rated) ### 5/5 — WAY better with the upgrade! *2026-04-14* It was tough selecting the contact that you searched for before but the most recent upgrade made everything perfect! I love that I can create a template to send our info sheet to my applicants for quick delivery & attach a photo. Thank you for making my work easier!! ### 5/5 — Simple and easy *2025-12-05, version 3.9.0* Really great platform and love the integration with GHL ### 5/5 — Phone *2025-07-14, version 3.8.1* Very smooth n works great, calls are clear n flow od logging ingo is great ### 5/5 — Everything with the app is good *2024-12-12* But for something’s sake allow me to send pictures through the website…. I feel like I’m in 1999 when I’m trying to send a picture from there ### 5/5 — Use the system with Podio for three years *2024-09-21* I’ve used this system for 3+ years. I enjoy using multiple phone numbers if I need them and I can send a follow-up text message with the click of a button. ### 5/5 — Love it! *2023-06-14* I have been using smrt phone for several years now and I wouldn’t want to run my business without it! ### 5/5 — What Are You Waiting For? *2022-11-07, version 3.2.3* I tried a competitor before a colleague mentioned smrtPhone. I love this service! And it put Podio on overdrive :) ### 5/5 — Stupid simple *2022-09-29, version 3.1.9* So easy to use a Lou could do it!!! ### 5/5 — Game Changer *2022-09-21* This is an awesome software that is very compatible with our CRM (Podio) and the app is very handy for when we’re away from the office. ### 5/5 — Works! A+ *2022-07-26* Works as it says it will. Intuitive and a great complement to the web product. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*