# SMS-Magic — Conversational Messaging > CRM-integrated mobile app for conversational customer messaging and lead management. (iPhone/iPad app by Screen Magic Mobile Media Inc.) - Source: https://appshunter.io/ios/app/sms-magic/id1254382679 (this page in markdown: same URL + `.md`) - Developer: [Screen Magic Mobile Media Inc](https://appshunter.io/developer/998334045) - Category: Business - Price: Free - Rating: 4.45/5 from 29 App Store ratings · 18 written reviews indexed - Age rating: 4+ - Requires: iOS 17.0 · 56 MB - Languages: English - Released: 2017-07-13 - Data updated: 2026-08-08 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/sms-magic/id1254382679/reviews.md ## What is SMS? SMS-Magic Mobile App SMS-Magic Mobile App brings your CRM-based customer interactions to your smartphone so you can respond to your sales leads and service tickets even when on-the-field. Shrink the sales cycle and keep your customers for life by attending to your leads and post-purchase queries in the micro-moments when decisions are made and preferences shaped. SMS-Magic Mobile App constantly speaks to your CRM to keep you in sync with the context of the conversations across team members and the customer lifecycle. Use SMS-Magic Mobile App to: 1. Get notified about and respond to incoming leads and customer queries in real-time 2. Converse with your customers and prospects across SMS, WhatsApp, and Messenger using text as well as rich media 3. Identify the context of each customer interaction and assign them to relevant team members 4. Automate standard customer interactions such as status updates, account alerts, or appointment reminders 5. Integrate end-to-end with your CRM - be it Salesforce, Zoho, or others. Whether you are an existing user of the SMS-Magic Converse web app or not, this mobile app will make your customer interactions more profitable and pleasant. We hope you’ll give it a try. Please note: If you use SMS-Magic for Salesforce, you need to be on the web app version 1.64 or above to sync with the SMS-Magic Mobile App. Are you having trouble? Please contact care@sms-magic.com Who is SMS-Magic: SMS-Magic is a proven, global messaging platform provider for popular CRM solutions, with over 2,500+ clients across 190 countries, including small, midsize, and enterprise accounts. SMS-Magic has deep experience across various industries in applying conversational engagement to improve marketing, sales, and service performance. Whether you want to bring in more leads, convert them to revenue, or keep those customers happy - SMS-Magic offers the solutions, expertise, and insights you need to drive conversations that convert. Screen-Magic has offices in Chicago (US), Pune, and Delhi (India) with 180+ employees. ## Key features - Real-time lead and query notifications - Multi-channel customer conversations (SMS, WhatsApp, Messenger) - Customer interaction context identification - Automated standard customer interactions - End-to-end CRM integration ## Recent user reviews (10 of 18) All indexed reviews: https://appshunter.io/ios/app/sms-magic/id1254382679/reviews.md ### 1/5 — no notifications *2025-04-07* app stopped delivering notifications. 5 stars when it’s fixed. Checked all my settings and even reinstalled not sending any notifications have to check it manually **Developer response:** We regret the inconvenience; our team is constantly working on supporting many more use cases and devices. We will surely get back to you once we have an update. For faster solution reach out to us via email on care@screen-magic.com ### 3/5 — Not getting notification *2024-05-30* I have tried deleting and redownloading and several updates and triple checked that notifications are indeed marked as on. Have not gotten any notifications from this app and it has been a struggle as I use this for my work tool for texting. ### 1/5 — This app is terrible *2023-11-24* Constant issues not pulling in templates, it’s bad on iOS and even worse on a PC. It could be so much better. UI/UX is awful. They constantly impact performance of communication with customers. We’ve all seen the red triangle of death, which is just another way for SMS Magic to have your org buy more numbers. Constantly have to sign back in and out to get things to push through. It’s bad. ### 1/5 — Trash *2023-08-28* App is trash doesn’t show you the new messages that you’ve received unless you click on the notification from your Lock Screen. ### 1/5 — Unreliable *2023-07-25* Undelivered text messages randomly and then never resends the messages once SMS magic decides to work again. When not receiving inbound texts, the texts that were once sent but not received are lost. **Developer response:** We regret the inconvenience; our team is constantly working on supporting many more use cases and devices. We will surely get back to you once we have an update. For faster solution, reach out to us via email on care@screen-magic.com ### 1/5 — Horrible *2022-10-15* This is the most clunky and frustrating messaging service. We use it for our business. It seems that once one error is resolved, another pops up. I would give this service negative stars if I could. **Developer response:** We regret the inconvenience; our team is constantly working on supporting many more use cases and devices. We will surely get back to you once we have an update. For faster solution reach out to us on email at care@screen-magic.com ### 1/5 — slow and klunky *2022-10-12* slow **Developer response:** We regret the inconvenience; our team is constantly working on supporting many more use cases and devices. We will surely get back to you once we have an update. For faster solution reach out to us via email on care@screen-magic.com ### 1/5 — Siri *2022-09-22* Add Siri support and make the platform more reliable **Developer response:** We regret the inconvenience; our team is constantly working on supporting many more use cases and devices. We will surely get back to you once we have an update. For faster solution reach out to us via email on care@screen-magic.com ### 4/5 — Doesn’t support Zoho login integration *2022-05-29* Right now this app is a non-starter for me. **Developer response:** Support for Zoho Login is added. Please upgrade to latest version. ### 3/5 — Should be better *2022-04-07* Considering this is a SalesForce product you’d think it’d be decent, it does the job but not great. **Developer response:** We're always working hard to improve the app. Thanks for your download and feedback. For any query, Please email us on care@screen-magic.com. ## Frequently asked questions about SMS ### What is SMS-Magic? SMS-Magic is a global messaging platform provider for CRM solutions, designed to improve marketing, sales, and service performance through conversational engagement. It helps businesses manage customer interactions and leads efficiently. ### Is SMS-Magic free to use? Yes, the SMS-Magic mobile app is available for free. It is a free application with no in-app purchases or advertisements. ### What devices does SMS-Magic support? SMS-Magic is available on iPhone, iPad, and iPod. It is designed for mobile use across Apple devices. ### How often is SMS-Magic updated? The latest version of SMS-Magic is 2.17.9, last updated on July 25, 2025. Updates ensure the app remains functional and synchronized with CRM platforms. ### What CRMs can SMS-Magic integrate with? SMS-Magic offers end-to-end integration with popular CRMs such as Salesforce, Zoho, and others, ensuring seamless data synchronization. ### Can I use SMS-Magic for WhatsApp conversations? Yes, SMS-Magic allows you to converse with your customers and prospects across SMS, WhatsApp, and Messenger, using both text and rich media. ### What is the age rating for SMS-Magic? SMS-Magic has an age rating of 4+, making it suitable for a wide range of users involved in business communications. ### How does SMS-Magic help with sales leads? SMS-Magic enables you to get notified about and respond to incoming leads in real-time, helping to shrink the sales cycle and attend to prospects in crucial micro-moments. ## Version history (last 5 releases) ### 2.18.4 — 2026-05-27 Bug fixes and improvements ### 2.18.2 — 2026-05-14 - Support of notifications for group conversations ### 2.18.1 — 2026-05-11 - Salesforce login PKCR support ### 2.17.9 — 2025-07-25 Bug fixes and improvements ### 2.17.8 — 2025-07-04 Bug fixes and improvements ## Apps similar to SMS | App | Rating | Price | Category | | --- | --- | --- | --- | | [Tabrasa One](https://appshunter.io/ios/app/tabrasa-one/id6478550670) | — | Free | Business | | [FlexCare 360](https://appshunter.io/ios/app/flexcare-360/id1589317686) | 4.8 (45) | Free | Business | | [Talkdesk Conversations](https://appshunter.io/ios/app/talkdesk-conversations/id1441412789) | 2.4 (41) | Free | Business | | [MortgageCoach](https://appshunter.io/ios/app/mortgagecoach/id6477607205) | 4.5 (8) | Free | Business | | [Easify: Business SMS & Texting](https://appshunter.io/ios/app/easify-business-sms-and-texting/id6445908661) | 4.5 (39) | Free | Business | | [360 Textolic](https://appshunter.io/ios/app/360-textolic/id6474128651) | 2.3 (3) | Free | Business | ## More apps by Screen Magic Mobile Media Inc - [Messaging Simulator](https://appshunter.io/ios/app/messaging-simulator/id1629905823) - [Conversive](https://appshunter.io/ios/app/conversive/id6478270011) All apps by Screen Magic Mobile Media Inc: https://appshunter.io/developer/998334045 ## Related topics [bigin by zoho crm](https://appshunter.io/ios/topics/bigin-by-zoho-crm) · [conversations sms](https://appshunter.io/ios/topics/conversations-sms) · [optimum engage](https://appshunter.io/ios/topics/optimum-engage) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-08.*