# SMTOWN AR — user reviews > 36 indexed App Store user reviews of SMTOWN AR by SM ENTERTAINMENT Co., Ltd., rated 1.43/5 from 7 ratings. - Source: https://appshunter.io/ios/app/smtown-ar/id1532699646/reviews - App overview in markdown: https://appshunter.io/ios/app/smtown-ar/id1532699646.md - Rating breakdown: 5★ 0 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 6 ## Newest reviews (13 of 36) ### 1/5 — FIX THE BLACK SCREEN *2021-09-20, version 1.1.1* sm please fix the app, right after i open the app and the SM logo shows it goes to a black screen, i really want to see my AR pcs fix this guys😭 ### 1/5 — Can’t load the app *2021-09-19, version 1.1.1* Only the black screen is shown when I get into the app🙃 ### 1/5 — PLEASE FIX OR UPDATE THE APP *2021-09-14, version 1.1.1* all that shows when I open the app is a black screen, the functionality of the app is poor. It is always a gamble as if the app will work or not. ### 1/5 — App keeps crashing *2021-09-09, version 1.1.1* Not sure if it’s just me, but my app crashes as soon as I scan my PCs. Honestly annoying because not even after a few seconds it will crash. If I managed to record it it’ll crash after I try to scan another card. Please fix this!! ### 1/5 — Can’t even get into the app *2021-08-30, version 1.1.1* After SM town logo, the black screen keeps showing and nothing happen. Is it just me or anyone having the similar issue as me?? ### 1/5 — Kai album doesn’t work *2021-07-15, version 1.1.1* can u fix the Kai ar pcs? this app is horrible with so many bugs. Y’all NEED to be collecting data from this terrible app ### 1/5 — Disappointing *2021-06-29, version 1.1.1* When you open the app, it seems pretty normal. However, as you keep tapping “Next”, it shows a black screen at the end. To get past this you have to press “Skip”. A black screen will show momentarily, but you’ll be directed to the artists page. I ordered the Kai mini album and when I tried to download the content, it kept saying I had a network issue. I tried going on data mode, I tried my wifi, I tried my friend’s wifi, I tried hotspots, but to no avail. I don’t think it’s like this for all the content on the app as I’ve read the reviews, but the Kai AR content is very broken. Hopefully SM fixes the issues in their app. ### 1/5 — App Crashes *2021-06-26, version 1.1.1* The moment you hit the skip button from when you open it the screen just turns black and stays that way. I reinstalled the app a bunch of times but it still doesn’t want to load. :( ### 1/5 — constantly crashes *2021-06-25, version 1.1.1* the app constantly crashes and it took me almost four tries to successfully scan my photocard for the animation ### 1/5 — FORCES CLOSES ALL THE TIME!!! *2021-06-15, version 1.1.1* PLEASE FIX!!! ALWAYS FORCE CLOSING AND NEVER LOADING!!! ### 1/5 — just doesn’t work *2021-06-08, version 1.1.1* i just wanna see jeno and jaemin move ### 1/5 — Needs improvement ASAP *2021-05-23, version 1.1.1* It only works for a few minutes until the app crashes. SM is giving us more AR cards with albums now too so the app should really be improved if they’re gonna continue with these kinds of photocards. PLEASE FIX THE APP. I just wanna see the cool AR stuff for a longer period of time instead of only for 10 seconds until the app crashes. ### 1/5 — Crashes Constantly *2021-05-22, version 1.1.1* This app really needs fixing. Always crashes after a video and can’t even download Kai’s content. ## Most critical reviews (10 lowest-rated) ### 1/5 — Wants all my personal photos and crashes *2023-08-31* I bought Teolaegi and tried to use the AR to hear the recording. The app demands access to ALL of my photos in my gallery, downloaded them, and then when I tried to use the app, it just crashed and keeps crashing. I still can’t hear the message, and I’m worried about my personal photos being uploaded somewhere that I did not want to authorize. When I hit the button, I didn’t think it would actually download my photos. Do better SM! You do NOT need my personal photos, and you need to make sure that if I buy something, I can use the tech promised for what I bought. ### 1/5 — Not downloading *2023-02-21, version 2.0.5* It isn’t opening and getting stuck at 153-154 and totally not opening im tired of waiting this app doesn’t even works ### 1/5 — Broke *2022-12-26, version 1.2.7* I downloaded it to see all the ar cards i have and i can’t even scan a card let alone search a group SM do better ### 1/5 — Takes too long to load *2022-11-13, version 1.2.7* Literally have been trying to download the sticker ar pc thing but it’s been stuck at 50% for so long. Tried many different times and it still does the same thing ### 1/5 — 无语 *2022-06-30, version 1.2.2* 辣酱资源包下载到6%就再也不动了 下载了六个小时都没有 其他都能下载 服了 ### 1/5 — only works for album photocards *2022-05-05, version 1.2.2* I have bought many ar clip cards and they seem to only work in albums and not in md. for example, it worked perfectly fine for hot sauce and sticker, but it didn’t work for nct dream cinema or wayv’s 3rd year anniversary. nct dream’s hot summer dream ar clip worked, but any md released after that doesn’t work. I really hope that this gets fixed soon, I always delete the app and try it again but it never. works. ### 1/5 — Not working *2021-12-21, version 1.2.2* Not working?? And i spent hours just downloading it ### 1/5 — booooo *2021-10-23, version 1.2.1* doesn’t even work ### 1/5 — i’m crying and throwing up and sliding down the wall *2021-09-29, version 1.1.1* i just wanna scan my taeyong sticker pc :((( it doesn’t work :((( takes 2 long 2 load :((( turned off my wifi and it kicked me out :((( i was so excited 2 see that it could work when i bought the album but realized it doesn’t :((( pls fix it 💔💔💔 lee taeyong would not like 2 see his fans upset i am ripping my hairs out ### 1/5 — Frozen screen *2021-09-20, version 1.1.1* It won’t even let me do anything, the screen just turn black ## Most praised reviews (7 highest-rated) ### 5/5 — OH MY GOSH!! DONT YOU KNOW IM A SAVAGE *2021-12-31, version 1.2.2* i love æspa!!! this app is super awesome 😎 ### 3/5 — Needs to be fixed more *2021-09-19, version 1.1.1* It works but when you want to scan another card it takes you out of the app. ### 3/5 — Half and half *2021-08-29, version 1.1.1* Half the time it works and its great and the other half it has a black screen and does nothing else. ### 3/5 — It works, but you need to work around it. *2021-06-21, version 1.1.1* So I bought NCT Dream's Hot Sauce album and there were the directions on how to use the AR photocard. The first time you open the app after giving all permissions, there's a black screen so you have to close and reopen the app. The next time, hit skip and it will load the artist section. Select artist and hit download for the item you have. Once download is complete, go to MY. This is where you can scan and access your content. The only downside to the app is that you may have to close and reopen it more than once to be able to access said AR content. If you follow directions on the sheet given and what I wrote above, it's pretty self explanatory and does its job. ### 3/5 — super cool, doesn't work *2021-06-18, version 1.1.1* love the idea. ar is cool and fun. the app is broken tho. just doesn't work the way it's supposed to. maybe fix it? ### 3/5 — Downloads Annoying *2021-05-24, version 1.1.1* The app itself worked for me, i know some other reviews had serious issues, but my only complaint is that when you’re downloading the content for an album, the download has to completely start over if your phone falls asleep. It happened to me like 3 times and it got really annoying that i had to babysit my phone while the content downloaded :/ ### 2/5 — It’s ok 😕 some features need to be fixed *2021-06-25, version 1.1.1* I was able to scan my Hot Sauce photocards without a problem! The app crashed in between scanning cards, but I didn’t find that too bothersome. However, I can’t download the KAI album. I reinstalled the app and even deleted the Hot Sauce album to make space, but it still won’t download. I am able to download every other album on the app except that one. 😢 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*