# SMUD — user reviews > 114 indexed App Store user reviews of SMUD by SMUD, rated 4.50/5 from 916 ratings. - Source: https://appshunter.io/ios/app/smud/id1367204632/reviews - App overview in markdown: https://appshunter.io/ios/app/smud/id1367204632.md - Rating breakdown: 5★ 719 · 4★ 83 · 3★ 16 · 2★ 13 · 1★ 85 ## What do users think of SMUD? Overall sentiment: negative **Pros** - 🚀 Easy to use - 📈 Helpful for tracking energy usage - 💳 Convenient bill payment **Cons** - 🐛 Frequent crashes and freezes - 🔑 Login issues and sign-out problems - 🕰️ Delayed or inaccurate data display **Commonly reported bugs** - App crashes when accessing usage data - Autopay feature not working as expected - Compatibility issues with newer iOS versions **Most requested features** - Dark mode option - Customizable payment scheduling - Improved push notification support ## Newest reviews (20 of 114) ### 1/5 — Not working *2026-06-26, version 4.1.2* Use to be able to use app but now just crashes. Tried to deleted and reinstalled nothing works. ### 1/5 — After the early June 2026 app upgrade , it crashes and closes after only showing a white screen. *2026-06-26, version 4.1.2* After the early June 2026 app upgrade , it crashes and closes after only showing a white screen. ### 1/5 — App is crashing *2026-06-17, version 4.1.2* SMUD I have been using this app for many months and I could check my usage and pay my SMUD bill each month including last month’s bill. Today I tried to pay my bill through your app and it crashed. No matter what area I touched on the app it crashes. This started since the last update about a week ago. This app has been helpful for me to pay my monthly bill and check my usual throughout the month, but not anymore. Can you please fix it. ### 1/5 — Doesn’t work *2026-06-17, version 4.1.2* I’ve been trying to load this app back up to pay my bills and it just won’t load past the white smud screen. I’ve redownloaded and reinstalled hoping it would fix the issue but nothing has fixed it ### 1/5 — crashes every time i try to open it *2026-06-12, version 4.1.2* please fix the app ### 1/5 — Crashing *2026-06-08, version 4.1.2* No longer usable. ### 1/5 — Buggy *2026-05-20, version 4.1.0* This is the worst utilities app I have ever used. It is too buggy during payment processing. I just use the website at this point. ### 1/5 — Crashes repeatedly *2026-05-15, version 4.1.0* Not functional on my iPhone 15. Always end up using the desktop site on my phone because the app is so horrible. ### 3/5 — Usage details issue *2026-05-08, version 4.1.0* Details are not working for the past few days. Shows error ### 3/5 — App Crashes *2026-05-02, version 4.1.0* The app itself when I had an android was good but when I got a new iPhone, it crashed and it stopped working on my iPhone so while I can see how much I owe for my bill on the app, I can’t pay it ### 1/5 — App Crashes Far Too Often *2026-04-17, version 4.1.0* This app has consistently crashed on me every time i use it, regardless of updates. Kinda laughable if it didn’t prevent me from paying my electricity bill. ### 1/5 — Constant crashes *2025-11-08, version 4.0.9* This app has been broken for months now. Only thing I can do on it is view the Home Screen. As soon as I try to navigate through the app it crashes on every option. ### 1/5 — Constant crashes *2025-11-01, version 4.0.9* The app is largely useless as it will crash consistently when clicking the links to view the bill, rate or usage. Reinstalling does not help. Overall it would probably be better to withdraw the app rather than offering this disappointment just to say "We have an app!". ### 1/5 — Sign in *2025-11-01, version 4.0.9* It always signs me out if I haven’t opened it in a few weeks and it doesn’t remember my sign in account or password. Please Fix this!! ### 1/5 — Crashes *2025-08-09, version 4.0.8* Just use the website, the app keeps crashing ### 1/5 — Can’t login *2025-07-30, version 4.0.8* I can login through browser but the app say information is incorrect. Bummer, would’ve love to just use the app and have facial ID to login to make it easy. ### 1/5 — Trouble with the app. *2025-06-30, version 4.0.8* Trouble with the app. I then tried deleting it and reinstalling it, now I can’t find how to reinstall it in the app sore. I like the app though, I want to be able to reinstall it so I can continue to use it. ### 1/5 — Locks up/ Freezes *2025-06-06, version 4.0.8* Locks up/Freezes ### 1/5 — View detailed usage statistics *2025-05-07, version 4.0.8* I have deleted app and reinstalled app. Currently still giving me error msg: “Sorry we’re having trouble reviewing your data. Please try again later.” Unable to view the costs of every day use of electricity. ### 1/5 — Crashes constantly *2025-05-03, version 4.0.8* The app has been consistently crashing when trying to make a payment. Defeats the main purpose of having this app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Fix It *2026-08-02, version 4.1.5* So i’m using this apple device i just updated my phone to the most recent ios and for some reason the smud app worked. But we shouldn’t have to update our phones just to use the app fix this for everyone ### 1/5 — App is crashing *2026-07-16, version 4.1.4* Damn SMUD will you all ever fix this app? I have been using this app for many months and sometimes it lets me pay my SMUD payment on the app and sometimes it doesn’t. Today I tried to pay my bill through your app and it crashed. No matter what area I touched on the app it crashes.This app is very helpful for me to pay my monthly bill when it works. I paid it last month with no problem and then you all updated it a few days ago and now it’s crashing again. Can you please fix it? ### 1/5 — Doesn’t work it won’t even open up *2026-07-09, version 4.1.4* I have deleted and reinstalled the app several times it won’t even open up, called SMUD they can’t find the issue ### 1/5 — crashes every time i try to open it *2026-07-08, version 4.1.4* please fix the app ### 1/5 — Doesn’t work *2026-07-07, version 4.1.4* The app still doesn’t work very upset. ### 1/5 — Doesn’t work *2026-07-03, version 4.1.4* The app stopped working May 2026. Will not open. Constantly closes out without opening going back to your phone’s Home Screen. ### 1/5 — Not opening *2026-07-03, version 4.1.4* Lately I been trying to get into the app and it kicks me right out ### 1/5 — Still Broken *2026-07-01, version 4.1.2* The app is still broken. This is how most of us check and pay our bills fix ASAP ### 1/5 — App doesn’t load *2026-06-30, version 4.1.2* For two months I been having an issue trying to even get on the app, I click the app and it doesn’t even load it turns white screen with logo “SMUD powering forward. Together.” And it kicks me off the app. ### 1/5 — Constant crashes *2026-06-28, version 4.1.2* This app has been broken for months now. Only thing I can do on it is view the Home Screen. As soon as I try to navigate through the app it crashes on every option. ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2023-09-18* I’ve been using this app for a while now. Pretty self explanatory. Thank you SMUD I would just like a break on my bill!! ### 5/5 — SMUD is wonderful *2023-08-09, version 2.2.0* Their app is great and their company overall is just great. I’m so glad we don’t have to deal with PG&E in Sac. Love the customer service and their rebate programs. Just saved a ton of money on a new water heater install. ### 5/5 — No longer working *2023-05-16* After updating the app, it no longer works. Please fix it ### 5/5 — SMUD app *2022-03-08* The SMUD app is fantastic. It’s very helpful to track your energy use day by day, and even by the hour. Using this app allows me to adjust my energy usage so I can save money. ### 5/5 — Great *2021-01-26, version 1.7.6* Makes things so much easier ### 5/5 — Smud *2020-12-29, version 1.7.3* User friendly. ### 5/5 — Love SMUD and this app! *2020-12-25, version 1.7.3* Allows you to easily track usage and pay your bill. ### 5/5 — Perfection *2020-10-03* This app is amazing. Not only does it make it convenient to pay your bill, it also gives you insight on your energy usage and how much your current bill is at that moment. ### 5/5 — Smud app *2020-09-24, version 1.7.0* Love this app thank you for making it ### 5/5 — Love this app! *2020-09-12* I love using this app! It has many cool features. I like to check it from time to time to see how much energy I’ve used, it will tell you exactly how much your bill is, everyday of course increases depending on how much energy you use so I love checking that. Also can see your whole pdf bill on there. Much easier to access then on browser on your mobile phone. It works fast never crashes or have issues at all. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*