# SmugMug - Store & Share Photos — user reviews > 704 indexed App Store user reviews of SmugMug by SmugMug, rated 4.80/5 from 47,721 ratings. - Source: https://appshunter.io/ios/app/smugmug-store-and-share-photos/id364894061/reviews - App overview in markdown: https://appshunter.io/ios/app/smugmug-store-and-share-photos/id364894061.md - Rating breakdown: 5★ 42,080 · 4★ 3,470 · 3★ 782 · 2★ 389 · 1★ 1,000 ## What do users think of SmugMug? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 🔒 Secure photo storage - 👍 Intuitive interface - 🚀 Fast uploads - 👍 Excellent for photo sharing - 👍 Great for professional photographers **Cons** - 🐛 Frequent crashes - 🐛 Glitchy performance - 🐛 Unreliable auto-upload - 💰 Expensive for Canadians - 🚫 Limited functionality compared to website **Commonly reported bugs** - Uploads frequently fail or get stuck - App crashes on launch for some users - Issues with photo/video playback and syncing - Inconsistent performance across iOS versions **Most requested features** - Allow setting folder/gallery cover images in app - Add ability to edit gallery settings from app - Improve video support and playback - Integrate with Apple Photos for easier uploads - Add multi-account support ## Newest reviews (16 of 704) ### 2/5 — Deeply bugged *2026-08-26, version 4.13.38* App cannot open any gallery that I have, it constantly spins the loading icon and never refreshes, this must be fixed, it has been a problem for years ### 3/5 — Upload broken *2026-08-01, version 4.13.37* When I try to upload photos to an existing gallery, from an iPad, the upload button shows then disappears. After I’ve selected more than one it always flashes 1 on the button then disappears. I can’t upload photos while on vacation! Would also be nice to filter photos by the apple photo albums. When you have raw images and edited all in the same list, in square format, it is very difficult to choose the right ones. Long time user that otherwise loves the service. ### 3/5 — Problemas para salvar na fototeca *2026-07-26, version 4.13.37* Uso o SmugMug há muitos anos, tanto para meu fluxo de trabalho quanto para entregar galerias aos meus clientes, e sempre foi um aplicativo excelente. Infelizmente, há alguns meses a função “Salvar na Fototeca” deixou de funcionar no iOS. Isso tem causado bastante transtorno, porque dificulta o download das fotos e compromete uma das funcionalidades mais importantes do app. Espero que esse problema seja corrigido o quanto antes, pois continuo acreditando na plataforma e gostaria de voltar a utilizá-la com a mesma confiabilidade de sempre. ### 2/5 — Limited features on app *2026-07-14, version 4.13.36* If I can’t have full functionality on the app, why bother ### 2/5 — Poor syncing *2026-07-04, version 4.13.36* Based on my experience, Background syncing is poor, so you can’t treat it as a seamless backup solution for your precious pictures. ### 2/5 — Most important function doesn’t work *2026-06-16, version 4.13.33* I use smugmug to back up my iPhone photos. I pay a premium for this feature. It doesn’t work. It always gets stuck leaving hundreds of photos not backed up. It’s terrible. Problem is I’m stuck after using it for years and it would be a pain to migrate everything. Update 6/16/26: of course I already emailed SmugMug about this. Two days later they responded, “There is a bug within the app right now that our team is working on. When a fix is sent into the app store you will receive a notification from us to let you know to update.” Today, 4 days later, there is still no fix or notification. It must be a huge bug or a low priority for them. Wouldn’t recommend this app to iPhone users. It also doesn’t save Live Photos as live—converts them to stills. OneDrive may be better. ### 4/5 — As *2026-06-16, version 4.13.33* A ### 2/5 — Most important function doesn’t work *2026-06-08, version 4.13.31* I use smugmug to back up my iPhone photos. I pay a premium for this feature. It doesn’t work. It always gets stuck leaving hundreds of photos not backed up. It’s terrible. Problem is I’m stuck after using it for years and it would be a pain to migrate everything. ### 1/5 — Love the web, hate the app *2026-06-06* As a new user, I certainly didn’t expect to waste hours trying to get my first upload to work. Firstly, I had to endure the 2+ minutes of delay while the app opened my Apple Photo library - something I never experience on any other app. Then I had to watch as the photos I selected for upload appeared to load and didn’t. Over and over and over again. The progress bar would move from left to right, then start over again. It was like watching Ground Hog Day on LSD, not that I’ve ever taken that. I searched for root causes, being handed the usual nonsense about my network and this and that software update. Then I noticed that my trial membership had lapsed. I renewed it, and everything started working immediately. As a veteran of 40 years of information technology work, including working on data import and synchronization software at scale, I can hardly believe that this kind of simple failure would result in application and website behaviors that would offer me no clue as to the root cause of these failures. This is a sad, sad failure of someone’s design, coding and testing. And wow, what an awful way to treat new customers. **Developer response:** We're sorry for the frustrating experience! We're actively working on a fix photo picker delay and upload trouble. If you need assistance in the meantime, feel free to reach out to help@smugmug.com. ### 2/5 — Like it but… *2026-06-06, version 4.13.31* Lots of bugs in IOS 25.x and iphone 17 pro. While scrolling online or offline many images are ok vertical but blank (all black) when rotating the phone to horizontal. ### 1/5 — Bad updates. *2026-06-03, version 4.13.31* Last few updates have resulted in nothing but an increase in the app crashing. Making the app pointless to use and have to use the actual website on a computer. Update June 3, can finally sign in on IOS 26.5 without crashing, but trying to upload more than 3 pictures at a time still results in crashing. ### 1/5 — Problems uploading *2026-06-03, version 4.13.31* Upload in app not working with iPhone photos ### 1/5 — Bad updates. *2026-05-30, version 4.13.30* Last few updates have resulted in nothing but an increase in the app crashing. Making the app pointless to use and have to use the actual website on a computer. ### 1/5 — App crashes *2026-05-29, version 4.13.30* App won’t load and immediately crashes ### 2/5 — Bugs that just don’t ever seem to get fixed *2026-05-28, version 4.13.30* The app interface for this site seems to just get more and more frustrating over time. The collect virtually copy function of sending a photo to multiple galleries hasn’t worked on my iPhone in months, it constantly forgets all of my data I’ve saved for offline viewing, and to top it off it heats up my phone after just having the app open and then randomly crashes after 10 minutes. Lots of work ahead to improve this platform. I don’t want to leave for another interface but the continued problems might just force my hand. Please fix soon. ### 1/5 — Crashes constantly!!!! *2026-05-27, version 4.13.30* I can’t even open the app for more than a few seconds without it crashing! Clearly I’m not the only one either! This is pitiful! I’m tempted to just download all my pictures and video and see if I can post them somewhere else! Fix this bug!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — If I could give negative *2026-09-02* I've been a photographer for 20 years. After several attempts to transfer my domain name without success, I asked for a refund. They denied my refund & kept charging my credit card. Additionally, they team up with go daddy - who stole my domain name. As well, I was never paid for photo purchases. Stay away- they are crooks. ### 1/5 — Terrible app *2026-08-23, version 4.13.38* This app freezes when you open it. It makes my phone heat up like crazy and drains the battery. It often crashes. Also, when you upload images from your phone and there is an error, they show you the error but there is no recovery path. Would also love to see AI image tagging for easy curation. ### 1/5 — Auto upload issue *2026-08-22, version 4.13.38* I've been a customer since 2010, never had an issue in general, all the sudden back in February of this year it stopped auto upload on my iPhone, I've contacted customer support and tried to fix the problem but nothing, something changed back in February which is when the app automatically performed the last auto upload and even if I try to manually auto upload it doesn't work either. ### 1/5 — Was great *2026-08-19, version 4.13.38* It was a great app but the update 26/05/26 has now stopped the app from opening. It just crashes out. ### 1/5 — Fix download bug *2026-07-08, version 4.13.36* I can’t download my wedding photos to my iPhone. I keep getting an error noJSON ### 1/5 — Hello Spinner *2026-06-20, version 4.13.35* The blocks of the spinner flash round and round, round and round, round and round. The blocks of spinner flash round and round, all while I frown. Specifically, the app opens showing my name, then a faint banner indicating that my site is private during trial. (I purchased the Pro subscription.) Below that is the spinner. Yes, I updated the app. Five minutes later, it is still spinning. Goodbye. ### 1/5 — Too many bugs *2026-06-16, version 4.13.33* There seems to constantly be an issue with loading albums ### 1/5 — Can’t read pictures *2026-06-13, version 4.13.32* I went to update thinking the issue is updated but it still hangs ### 1/5 — Not for Busy Professionals *2026-06-09, version 4.13.31* The app constantly crashes when I am trying to upload pictures from site. Desktop version is great but don’t bother with the app unless you want to get mad ### 1/5 — Uploads from Photos doesn’t work *2026-06-09, version 4.13.31* This new update looks nice but it won’t recognize my photo library. I have allowed access to the entire library and it just spins. I am trying to send a client graduation photo proofs. I think I need to find a new service. This is not good. The most basic function isn’t working. ## Most praised reviews (10 highest-rated) ### 5/5 — Customer *2026-07-20, version 4.13.36* I’m very excited with the service I received from this company and looking forward to using them in the future! ### 5/5 — The Best! *2026-06-22, version 4.13.35* I have used SmugMug for many years- prob 7/8 and love it! I use it for personal and for sharing images after events! I love the ease and categorize options I can customize! ### 5/5 — How do I unselect a folder? *2026-06-22, version 4.13.35* The app is acting bizarre. I cannot unselect a folder after moving it and I have to close the app every time ### 5/5 — Smug mug rocks! *2026-05-27, version 4.13.30* I love smug mug! Smug mug is really!! ### 5/5 — Português / tradução *2026-05-21, version 4.13.29* Acredito que vocês já tem muitos clientes no Brasil e já já deveriam oferecer o app com tradução para português ### 5/5 — Muito bom! *2026-05-20, version 4.13.29* Excelente app ### 5/5 — Easy to use *2026-04-20, version 4.13.25* Acceptable loading times with cellular service, faster with WiFi. Easy interface and accessibility easy set up.i only have issues uploading Nikon NEF files onto the web.says file not recognized ### 5/5 — Best Decision *2026-04-02, version 4.13.25* I recently switched to SmugMug and will never look back!! The site is easy to navigate and the customer service is TOP NOTCH ### 5/5 — Back-up on the go *2026-03-29, version 4.13.24* Almost as easy as using the website. I love that my photos automatically sync. ### 5/5 — President *2026-01-23, version 4.13.19* Excellent app!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*