# Snabbit: House Help in 10 mins — user reviews > 107 indexed App Store user reviews of Snabbit by Maestroedge Solutions Private Limited, rated 4.80/5 from 992 ratings. - Source: https://appshunter.io/ios/app/snabbit-house-help-in-10-mins/id6575381655/reviews - App overview in markdown: https://appshunter.io/ios/app/snabbit-house-help-in-10-mins/id6575381655.md - Rating breakdown: 5★ 892 · 4★ 60 · 3★ 16 · 2★ 5 · 1★ 19 ## What do users think of Snabbit? Overall sentiment: negative **Pros** - 🚀 Quick service delivery within minutes - 👍 Professional and well-trained helpers - 💼 Easy-to-use app interface - ⭐ High-quality work when service is delivered - 🎯 Convenient on-demand household help - 😊 Polite and courteous service professionals - ⚡ Fast booking process **Cons** - ❌ Frequent service cancellations and no-shows - ⏰ Helpers consistently arrive late (hours delay) - 📱 Outdated and buggy app technology - 🚫 Misleading slot availability despite showing available - ☎️ Non-existent or unresponsive customer support - 💰 Payment taken but service not delivered - 🔄 Inconsistent service quality across different helpers - 🗺️ Location tracking issues and incorrect location pickup - 📵 OTP/login authentication failures - ⚠️ Unprofessional helper behavior and attitude - 🛡️ Safety and security concerns with unvetted helpers - 💸 Refund process is slow and difficult - 🎫 Misleading promotional offers and coupon terms - ⏱️ Helpers leave early or don't complete assigned work - 🔐 Account deletion feature not functional **Commonly reported bugs** - OTP not sending for login/signup - App picks up wrong location from user's phone - Service arrival time shows incorrectly in app vs actual arrival - Cannot cancel service after scheduled time despite app interface - Slots show available but are actually unavailable - Account deletion option not functional despite user input - WhatsApp support redirects to bot instead of live agent - Call support takes excessive time to connect - Service status not updating in real-time - Coupon/promotional credits disappearing or not applying **Most requested features** - Ability to select/book specific helper for recurring services - Separate staff for different service types (bathroom vs kitchen) - Real-time location tracking and ETA updates - Proactive notification system for cancellations or delays - Better time management and duration communication to helpers - Improved customer support accessibility (live chat, phone) - Transparent refund policy and faster refund processing - Helper rating and review system before booking - Service completion verification before payment - Scheduling flexibility for multiple consecutive slots ## Newest reviews (10 of 107) ### 3/5 — Feedback on Service Quality and Unprofessional Rating Practices *2026-08-06* Dear Support Team, I have been using your app for a month now, and I would like to share some serious concerns regarding the overall experience and service standards. 1. Service Quality The service has been at average. Several helpers are extremely slow, leaving half of the work undone, which ultimately forces us to finish the remaining tasks ourselves. 2. Coerced Star Ratings A major and very uncomfortable issue is the way ratings are handled. Service providers practically force customers to give star ratings on the spot. They stand over us until the rating is submitted and explicitly ask if we have given five stars. Ratings should be a private matter and entirely at the customer’s discretion. Pressuring customers sometimes even waiting until we are in the middle of ongoing work or waking us up from sleep to provide a rating is entirely unprofessional. While I understand that ratings help evaluate work quality, resorting to these aggressive tactics feels cheap and ruins the customer experience. I request you to take action on this behavior and review how ratings are collected. I do not know if your startup has specific internal schemes or incentives tied directly to star ratings, but this approach is completely pathetic and unprofessional. ### 5/5 — Laxmi *2026-08-02, version 4.11.0* I really liked her. Very homely and did exactly what I told her to do. 5STSTARTER 5 starter ### 5/5 — SH Pawar *2026-07-14, version 4.9.1* Rupa is very good keep it up Hardworking girl , all the best to her ### 5/5 — Pleasure to work with *2026-07-10, version 4.9.0* Very pleasant lady and a good worker ### 5/5 — Awesome *2026-06-21, version 4.4.6* I took one service .. super awesome They delivered what they promised ### 5/5 — Appreciation for Snabbit & Suggestion for Subscription Plans *2026-06-17* I am very happy and grateful to Snabbit. The uniforms give workers a professional identity, and I have noticed that they receive more respect in my home and in many other households as well. It is a wonderful step toward recognizing the value of domestic work and ensuring that househelps are respected for the important work they do. I also have a suggestion. In my area, it is very difficult to find househelps, and we need assistance on a daily basis. Since we often rely on Snabbit regularly, it would be helpful if there were subscription plans—such as weekly, monthly, or yearly packages—that allow customers to book a dedicated househelp at a fixed cost. This would be more convenient than making daily bookings and payments, especially in areas where domestic help is not readily available. ### 5/5 — Cleaning *2026-05-19, version 4.2.2* That lady was very good at her work ### 5/5 — Extremely poor quality *2026-04-18, version 4.1.2* No professionalism at all very disorganized service ### 1/5 — Scam 2026 *2026-04-06* Snabbit makes you pay upfront for 10 visits and then does not give you slots to use those visits. And if somehow you manage to get a slot, it turns out to be a 30 minutes slot when you have paid for the 60 minutes slot. And when you ask for a refund, they say they will get you the refund on the basis of how the system generates and calculate the refund amount. So basically if you have paid thousand rupees thinking that you’re paying around hundred for each visit, it’s no guarantee that you will get ₹600 after you have exhausted 4 visits. And now when I’m trying to get on a call with them, they say they do not have the service of getting people on call as they do not have their option which is again a blatantly as I’ve already had a Snabbit representative on another issue pertaining to the 30min glitch **Developer response:** Hello Parth, we’re really sorry to hear about your experience—this is not the experience we aim to provide. We understand your concerns around slot availability, service duration, and refund clarity. This will be reviewed on priority to ensure fairness and transparency. Kindly share your registered mobile with details at help@snabbit.com to assist you further. ### 5/5 — Kanta *2026-04-04, version 4.0.0* She was late. We wish to have same person for next visit also. ## Most critical reviews (10 lowest-rated) ### 1/5 — Big No for this service *2026-07-12* I genuinely don’t understand the point of offering an on demand service when the most basic promise of actually sending the assigned professional is repeatedly not fulfilled. I have booked through Snabbit several times, and not once has the experience been reliable. Either no professional is assigned at all, or when someone is assigned, they simply don’t arrive. Eventually, I am left with no option but to cancel the booking. The bigger issue is not just a missed booking. It is the disruption it causes to a customer’s schedule. When we book a service for a specific time slot, we plan our day around it and rely on the platform to honour that commitment. A no show without proper communication or a timely replacement completely defeats the purpose of an on demand service. For a service startup, reliability should be the foundation of the entire customer experience. A polished app and easy booking process mean very little if the actual service cannot be delivered. If demand exceeds the availability of professionals in a particular area, the app should be transparent about it instead of accepting bookings that it may not be able to fulfil. I hope the founders and product team take this feedback seriously because this is not an isolated inconvenience for me. It has happened repeatedly. The core issue is simple: please don't accept a booking unless you have the operational capacity to fulfil it. Customers value their time, and repeated no shows quickly destroy trust in a platform. **Developer response:** Hello Ritu, we're truly sorry to hear about your repeated experience and understand how frustrating it is when confirmed bookings are not fulfilled. We value your time, and this is certainly not the experience we aim to provide. Kindly share your registered mobile with details at help@snabbit.com to assist you further. ### 1/5 — Beware and avoid if possible *2026-07-11, version 4.9.0* We hired a maid from them and she stole 2 of my gold rings worth approx USD 2500. We have been trying to get support from snabbit and they have been ignoring us. We also came to know this lady didn’t have a police verification. She denied it to the police and now they are trying to get away with it saying no evidence. Apparently this has happened to multiple people and all from the bedrooms or bathrooms where people usually don’t have cameras. I will be filing a lawsuit very soon since they have decided to ignore my calls or compensate me for this or help me recover my jewelry. ### 1/5 — Not taking otp *2026-06-15, version 4.4.2* -_- ### 1/5 — Extremely unprofessional *2026-05-07* Extremely disappointing experience with Snabbit. The whole point of using an instant house-help service is reliability and convenience, but Snabbit completely failed on both fronts. We booked a slot early in the morning at 8:45 AM for a confirmed 2:45 PM service, trusting that our schedule for the day was sorted. However, after waiting and planning around this booking, the assigned worker cancelled at 3:30 PM,well past the scheduled time causing major inconvenience. This kind of last-minute cancellation is highly unprofessional and defeats the entire purpose of using such a service. Customers depend on confirmed bookings, especially when managing busy schedules, and cancelling after the expected service time is unacceptable. What made the experience even worse was the complete lack of support from customer care. Instead of providing a meaningful solution, alternative arrangement, or proper accountability, the support was ineffective and unhelpful. It felt like customer concerns were not taken seriously at all. For a service-based platform, professionalism, punctuality, and customer support should be the top priorities, but Snabbit failed in all these areas for us. If your plans depend on timely house help, this app may leave you stranded without warning. **Developer response:** Hello Abhilash, we sincerely apologize for the worker cancelling at 3:30 PM; well past the confirmed 2:45 PM slot you had booked since 8:45 AM and planned your entire day around and for the customer care team that offered no real solution or accountability when you needed it most. Kindly share your registered mobile with details at help@snabbit.com to assist you further. ### 1/5 — Not worth the money *2026-05-01, version 4.1.4* Completely unprofessional ### 1/5 — Frustrating Experience and Poor Reliability *2026-04-30, version 4.1.4* I had a really disappointing experience using this app. The interface looks decent at first, but once you start using it, the problems become obvious. ### 1/5 — Not worth the money *2026-04-30, version 4.1.4* Terrible work quality was poorly managed and felt unorganized .. ### 1/5 — Very poor service *2026-04-30, version 4.1.4* Awful work quality was disappointing and caused frustration .. ### 1/5 — Worst service ever *2026-04-18, version 4.1.2* Customer support is useless no proper response received ### 1/5 — Very bad experience *2026-04-10, version 4.1.0* Wasted my money Didn’t receive any help I had work pending I pre booked and paid but never received any assistance They don’t even have good support ## Most praised reviews (10 highest-rated) ### 5/5 — Very good *2026-09-01, version 4.14.0* Five star ### 5/5 — Excellent work *2026-08-27, version 4.14.0* She is very kindhearted, well behaviour, outstanding job 10/10 from my side ..plz for next time recommended same girl ### 5/5 — Rambha *2026-08-26, version 4.14.0* She has cleaned the utensils very carefully and nicely ### 5/5 — Good *2026-08-15, version 4.13.1* 👍🏻 ### 5/5 — Clean job *2026-08-13, version 4.12.2* Mast kam kiya nice parson ### 5/5 — Excellent work *2026-08-10, version 4.12.2* If I need her again Thanks ### 5/5 — Very good experience *2026-08-09, version 4.12.2* Easy to use and the helpers are also experienced and are clean. ### 5/5 — Excellent staff and service *2026-08-05, version 4.11.0* Excellent staff and service ### 5/5 — Good work *2026-08-04, version 4.11.0* Good job done by Anita madam ### 5/5 — Outstanding Service by Deepa Rawai & Team Snabbit *2026-08-03* I would like to express my sincere appreciation for Deepa Rawai for her exceptional service. She is incredibly fast, highly dedicated, and carries out every task with complete ownership and responsibility. Her professionalism, attention to detail, and commitment to excellence are truly remarkable. She consistently goes above and beyond expectations, making every interaction smooth and hassle-free. I would also like to appreciate Snabbit for building such an outstanding platform that is making a real difference in people’s daily lives. The convenience, reliability, and quality of service provided through the platform save valuable time and bring peace of mind to countless families. By connecting customers with dedicated professionals like Deepa, Snabbit is not only delivering excellent service but also creating meaningful employment opportunities and contributing positively to society. Wishing the entire Snabbit team continued success in expanding this wonderful initiative and serving many more households across the country. Keep up the fantastic work! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*