# Snackpass — user reviews > 135 indexed App Store user reviews of Snackpass by Snackpass, LLC, rated 4.80/5 from 10,180 ratings. - Source: https://appshunter.io/ios/app/snackpass/id1196524786/reviews - App overview in markdown: https://appshunter.io/ios/app/snackpass/id1196524786.md - Rating breakdown: 5★ 9,130 · 4★ 513 · 3★ 138 · 2★ 66 · 1★ 333 ## What do users think of Snackpass? Overall sentiment: mixed **Pros** - 🚀 Quick and easy ordering - 💰 Discounts and rewards - 🎁 Ability to send gifts to friends - 🐣 Fun chicken hatching feature - ⭐ Convenient and time-saving **Cons** - 🐛 Buggy app with crashes and glitches - 🔍 Difficult to navigate and find important info - 🚫 Poor customer service and refund policies - 🕰️ Inaccurate time estimates for orders - 📍 Lack of filter by distance option **Commonly reported bugs** - Login and account management issues - Inconsistent point/reward tracking - Orders getting sent to wrong locations - Checkout process freezing or double-charging - Notifications not working as expected **Most requested features** - Add ability to change email address - Improve gift sending process between friends - Allow viewing of menus even when stores are closed - Provide option to schedule orders for a future time - Integrate tipping functionality for delivery drivers ## Newest reviews (18 of 135) ### 3/5 — Can’t collect coins from my coop *2026-08-06, version 6.24.0* The collect coins button just doesn’t show up in the my coop section. I can only watch my chickens walk around… please fix this! ### 3/5 — What’s up with the new design? *2026-06-13, version 6.22.0* How come all the words are lower case? I’ll bring the review back up to 5 stars after they change it… ### 3/5 — Missing a GIFTING feature *2026-04-29, version 6.18.0* This app used to have a functionality where you could buy your friends a voucher essentially for an item at a restaurant and it was something we loved doing on birthdays and special events. Not sure why the feature was removed as this was a huge hit and made it better than grub hub/uber eats ### 1/5 — Text so hard to read *2026-02-14, version 6.15.0* All the text is too small, thin and doesn't help that it's all in lowercase. The font in the resign is atrocious for readability. It makes using the app absolutely horrible. Additionally all of my favorite restaurants are now buried in the list making it hard to find because app now proritizes emojis rather than the name of the business. The basic rules of graphic design were not followed in the redesign of this app. TERRIBLE ### 1/5 — They have a hidden platform free *2026-01-27, version 6.15.0* 0.25 per order. Just pay cash. ### 1/5 — The reward in this app is a scam *2025-12-04, version 6.14.0* Never use this app. They manipulated you to place the first order with $5 off discount for $15 meal and above. I purchased and never have the discount applied. Secondly, they give me a notification to use birthday gift with one month expiration date. Only been 3 days, I logged back in, the promo is nowhere to be found. Such a cheapass app. Better use Doordash, Ubereat, Grubhub, or call the restaurant directly. At least the promotions there are real. This app is an equivalent of Internet Explorer among the Google Chrome and Bing. Slow and bland design. ### 1/5 — Bad Feature Design *2025-11-20, version 6.14.0* Should point out to users if they have redeemable discounts. There is pointer to it. ### 3/5 — Too many lies *2025-10-23* First of all, this app has a super annoying feature where it displays a pop-up after every time you place an order, asking you to share the app with a friend, or else “throw away your free gift 😢” You shouldn’t make users have to click that every time, it’s a hassle. Second, the rewards UX systems are not standardized across participating restaurants, so often you might see that you have a reward like a free slice of pizza, but have no way to redeem it! Lastly, the countdown timer and “Your order is ready!” feature is completely useless, it doesn’t have anything to do with any actions from the actual employees at the restaurant, so often you’ll arrive when the app says your order is ready, and they won’t even have started it! 3 stars because it’s often the only option at restaurants, but not nearly what it should be. **Developer response:** Thank you for writing in! Yes, restaurants get to create their own rewards on Snackpass, which means they are not standardized - but also that there are some great deals to be had! We will take your feedback into consideration about the order ready times, as we are constantly working to improve the Snackpass App. ### 1/5 — guys dont get this app *2025-09-23, version 6.14.0* this app is so bad it worked like 2 yrs ago and now its so janky and bans ppl and removes discounts and points for no reason please fix this u r scamming us out of our money ### 1/5 — Not recommend *2025-09-03, version 6.14.0* Terrible experience with costumer service ### 1/5 — Not sending the code *2025-08-28, version 6.14.0* When I’m trying to click send code when I typed in my phone number, the code is not sending and I have pressed the sent button maybe 10 times or more. This is starting off horrible, only if there was a way they could fix it ### 1/5 — Does not work on iPhone 16 *2025-08-28, version 6.14.0* iOS 18.6.2, iPhone 16 pro max Snack pass requires confirmation of the the boba tea place that I frequent, then does not allow me to select “confirm”, thereby getting stuck. USELESS! ### 1/5 — Tip scam *2025-07-05, version 6.14.0* Adding default tip of 15% and up. ### 1/5 — The reward system doesn’t work *2025-04-22, version 6.14.0* Bad app, inconvenient design, even worse customer service. Using this constantly feels like it was made by just 1 guy who pumped Vc money and stopped caring. ### 1/5 — No refund *2025-02-20, version 6.14.0* Orders placed on this app are non-refundable for any reason. ### 1/5 — Chicken chicken chicken *2025-02-06, version 6.14.0* Chicken is not hatching! And they are not collecting coins for me :( ### 1/5 — THEY WILL DISABLE YOUR ACCOUNT WHEN YOU HAVE A COMPLAINT *2025-01-07, version 6.14.0* Very disappointed and frustrated. After I complained an unsatisfactory experience at a boba shop neither the store nor the customer service addressed it. On top of that that my account was disabled. Not going to use it and will not recommend any one to use it. ### 3/5 — Notifications *2024-12-12, version 6.14.0* Please let us control what types of notifications we get, I don't need to be notified when someone sends me a point. I can't turn off all notifications because then I'll miss when my order is ready ## Most critical reviews (10 lowest-rated) ### 1/5 — The most garbage app ever *2026-08-16, version 6.26.0* I have never seen a shopping platform where a nickname remains unavailable no matter how many times you change it. Even after adding a bunch of numbers or letters, I still couldn't register successfully. This app is absolute garbage. ### 1/5 — So many issues *2026-08-13, version 6.26.0* every time I try to use this app on a kiosc or to order ahead something always goes wrong and it’s super $$$$ annoying ### 1/5 — Tipping Should Be Optional, Not Pre-Selected *2026-05-31, version 6.21.0* Defaulting to a 20% tip on pickup orders is disappointing. I am not receiving any additional service beyond picking up my own drink, yet the app automatically selects a tip amount unless I manually change it. Tipping should be an intentional choice, not something customers have to opt out of every time. This design feels manipulative and creates unnecessary friction during checkout. Please stop pre-selecting tips for pickup orders and let customers decide for themselves. ### 1/5 — Be Careful Ordering *2026-05-22, version 6.20.0* Be extra careful not to click the button to check out unless you’re ready to check out. You have to click the button that says “add to cart”. If you click check out then they basically use your card without confirming the payment. Plus they automatically put your tip down for 15%. You have to click “other” and put 0 if you don’t want to tip. ### 1/5 — Serious billing transparency issue *2026-04-05, version 6.17.0* The in-app receipt does not show the service fee, but the total already includes it. The fee only appears in the email receipt, creating inconsistent records for the same transaction. Users cannot reliably verify what they were charged. This raises concerns about pricing transparency. Customer support was dismissive and did not address the inconsistency. Needs immediate fix or clear disclosure. ### 1/5 — Stop forcing location permissions to use the app. *2026-04-01, version 6.16.2* Just stop. And no I don’t want notifications either. ### 1/5 — Why did they change the UI and features *2026-03-18, version 6.16.2* The old UI was so much better and easier to navigate. Why cant you see how many eggs you collected with your friends that was a novel feature. ### 1/5 — What’s going on? Scam now? *2026-03-12, version 6.16.1* Used their app for years and we only purchased their drinks in one area. We have location enabled in the app but our order was send to some suspicious place in Flushing NY. No info on Google map for their address. The provided phone number 646-### is discontinued. Send a message inside the Apple with 5 minutes after the order. They told us cancellation is okay but no refund?! ### 1/5 — Dont allow copy and paste *2026-03-08, version 6.16.1* Hardest app to pay money for. Can’t take picture of card as well ### 1/5 — Worst *2026-02-19, version 6.16.0* They are just worst kind of company. Their delivery man stole my food and after complaining for half a month, they could not do anything. I then reached out to my credit card company to claim my money. ## Most praised reviews (10 highest-rated) ### 5/5 — Best app for ordering food! *2026-01-21, version 6.15.0* No question the best app for ordering food and getting rewarded ### 5/5 — Amazing *2025-10-07, version 6.14.0* Undisputed GOAT for students and people in a rush. Despite not having as many options as other food services (not the apps fault) it doesn’t charge you any more to pick up your own food like other apps, straight up prices and amazing services. If you’re wondering if it’s legit, been using it for 3 years and have had no problems. Must have! ### 5/5 — App works great *2024-09-15, version 6.14.0* Small gripe, but can you re-add the dark mode feature for the app? ### 5/5 — Good app *2024-04-04, version 6.13.0* They put snackpass parties back I’m happy! ### 5/5 — Best app for boba and desserts! *2023-07-22, version 6.0.0* All my favorite boba shops in SoCal are on here! ### 5/5 — Love it *2023-07-21, version 6.0.0* 👍👍👍 ### 5/5 — Love the app, but one suggestion *2023-02-27* I love snackpass as a college student. I use it every time I order food to send gifts to my friends. I even like it more after I hatch a bird. I like sending chirps to my friend. One suggestion that I have is to make a widget for sending chirps. It would be really nice if I can just click the widget in the home screen and send chirps to my friends. Thank you! ### 5/5 — Quick, easy & convenient *2023-02-06, version 5.31.0* I love this app because I order from my favorite restaurant with just a few clicks! They make it easy to use. Thank you! ### 5/5 — Best snack app everrrr!!! *2023-01-03, version 5.29.0* I LOVE Snackpass! They allow me to order from my favorite boba place early and there’s ALWAYS a promo going on if you use the app! Also I’m halfway to unlocking my cute chicken 🐣❤️🥺 and it’s just soooo fun!! 😍 also, aesthetically speaking, they included snow falling for the winter months which I thought was totally a cute love by them as well 🥰 thanks Snackpass! You’re literally the best! 😁❤️🙏🏼 ### 5/5 — Family Favorite!!! *2022-10-17, version 5.23.0* This is a family favorite when visiting Ann Arbor! Our kids love the sweet options and the Hong Kong egg waffle. There are sweet options and warm options where you can adjust the sweetness. Great option when in the area. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*