# SnakeSnap: Snake Identifier — user reviews > 113 indexed App Store user reviews of SnakeSnap by SnakeSnap Inc., rated 4.40/5 from 778 ratings. - Source: https://appshunter.io/ios/app/snakesnap-snake-identifier/id1466825376/reviews - App overview in markdown: https://appshunter.io/ios/app/snakesnap-snake-identifier/id1466825376.md - Rating breakdown: 5★ 636 · 4★ 20 · 3★ 7 · 2★ 14 · 1★ 101 ## What do users think of SnakeSnap? Overall sentiment: positive **Pros** - 🚀 Quick response time - 👍 Helpful and informative - 👍 Accurate identification - 👍 Saves lives of harmless snakes - 👍 Useful for outdoor enthusiasts **Cons** - 🔒 Subscription required - 🐛 Buggy or not working as expected - 🔒 No free trial or cancellation option - 🔒 Unclear pricing information **Commonly reported bugs** - App stuck in loop - No response after submitting photo - Incorrect identification **Most requested features** - Instant in-app identification - Ability to cancel subscription - More educational content - Expand coverage beyond US ## Newest reviews (10 of 113) ### 3/5 — HELP *2024-07-30, version 1.5.0* I’d like to cancel snake snap but cannot find settings When i look inside ‘phone settings’ I only have 2 options and neither leads to settings. The app itself doesn’t seem to have a ‘settings’ So HELP please ### 2/5 — Slow *2024-06-30, version 1.5.0* I didn’t realize I’d need to wait for an email. It doesn’t identify it in the app right away. Also it’s free to just swipe up on your photos you take on your phone and click on ID. ### 5/5 — Afraid of Snakes *2023-10-03, version 1.5.0* This ap has saved me for over a month now. I have ran into five snakes. The last two were babies in my in-house storage room where my cat stays. She killed them. 😳😳needless to say I am cleaning everything on the floor out. I am afraid they are under a freezer and refrigerator. Glad to know they were water snakes but the others were much larger and outside. My property is sided by two large streams. Thanks for all your help. ### 1/5 — Not worth the hassle *2023-09-29, version 1.5.0* Didn’t say anything about having to pay for a subscription before you download it. Once you install it you can’t use it unless you sign up for a “trial” subscription. No thanks. I need to identify maybe 4 snakes per year. Not worth the hassle. ### 1/5 — Click bait- spam. *2023-09-24, version 1.5.0* Installed app, submitted a photo and crickets. I tried to cancel the free trial but there is no way to cancel. Instead it charged me for a year subscription. Donot install ### 5/5 — Fast 30 min human verified snake at 10pm on a Friday. *2023-09-16* My dog was barking non-stop inside, I walked in the room, heard hissing noises and she was standing about 6 feet away. Captured the snake, it looked like a rattlesnake, but then i started to wonder if it bit my dog, I found no bite marks but still panicked. I bought this app, and I got a definitive answer from a human. Snakes look very similar, thankfully, this one turned out to be a harmless snake. I submitted my photo at around 10 PM on a Friday night and got a response quite quickly in about 30 minutes. At least I’ll be able to forget about this for the rest of tonight rather than worrying about it. ### 1/5 — No response *2023-09-04, version 1.5.0* Bought it, submitted picture to ID, didn’t get the promised email. I cancelled it. ### 5/5 — Fast and detailed response *2023-09-04, version 1.5.0* We found a snake in our yard this morning and because we have kids and a dog, we needed a quick reply. The snakesnap team replied quickly and thoroughly! Highly recommend! ### 2/5 — App was great but $$ now *2023-08-22, version 1.5.0* I rarely use this app so it’s not worth me paying for. However, it was nice wouldn’t let you use it so many times before getting charged . ### 1/5 — Nope *2023-08-17, version 1.5.0* All you are going to see is how to sign up for a subscription that’s impossible to cancel! This is not what your looking for, it’s just another useless money grab. ## Most critical reviews (10 lowest-rated) ### 1/5 — Obsolete *2025-12-17, version 1.5.0* Unfortunately AI has made this app obsolete. ### 1/5 — Menu isn’t working *2025-10-19, version 1.5.0* Menu isn’t working and I can’t get the thing to cancel subscription. Don’t go here. ### 1/5 — Cannot recommend *2025-08-19, version 1.5.0* I’m trying to upload a picture, but it keep asking my email even after I’ve provided it. That’s all this app does. ### 1/5 — Subscription Required *2025-07-07, version 1.5.0* Annoying, can’t use without signing up for recurring billing. They really aught to make subscription requirements clear. ### 1/5 — Don’t get *2025-01-08, version 1.5.0* No free trial. Charge 9.99 right away. No answer. ### 1/5 — Snake *2024-05-23, version 1.5.0* Every time i opened this app i was charged $10.00 Need to know how to get refunds and delete ### 1/5 — Not free PLUS you need an email *2024-05-22, version 1.5.0* Not only do you have to pay, you can’t use it unless you provide your email. Also results are not instant. ### 1/5 — Not sure how it got any good ratings *2024-03-31, version 1.5.0* Sent a good clear picture (twice) never got a reply. Sadly Google will be a better choice, ### 1/5 — Scam *2023-10-27, version 1.5.0* Don’t download this app, it costs money and they don’t tell you how much! ### 1/5 — Scam *2023-10-11, version 1.5.0* Installed the app and submitted a photo. Nothing was ever returned and yes, I checked spam and it wasn’t there. Also no way to cancel the subscription after the trail. Do not install. ## Most praised reviews (10 highest-rated) ### 5/5 — Very useful! *2026-03-05, version 1.5.0* Help me identified Alligator Lizard ### 5/5 — terrific *2025-07-14, version 1.5.0* the app is easy to use. you upload a photo of the unidentified snake and not long afterwards you get an email identifying the snake. one of the most useful apps I have found ### 5/5 — Quick and very helpful! *2024-10-02, version 1.5.0* Had a snaked stuck in a glue trap that was still alive and wanted to know if it was dangerous. They helped give me tips on how to get it safely off the trap and I was able to safe the rat snakes life! ### 5/5 — Brandy *2024-07-04, version 1.5.0* Got tis app two months ago. Love it. They answered within a couple of hours which I was not expecting. I understand the answer is coming from human review and not being spit out of a computer. Still had a question which they answered within a couple of hours and with enough detail so I understood. ### 5/5 — Rural Africa *2024-06-30* Wow I am very impressed with this service! I live in rural West Africa with my family including a toddler who loves to play outside. We killed a snake that we thought was a deadly venomous type and submitted it to this service to find out. They responded the same day with a detailed report about the snake, despite being a type that is not very well documented. Fortunately it was not a deadly venomous type like we feared. This has given us much peace of mind especially with our toddler. All this was on the free trial but I want to keep my subscription longer just to pay them for their help. Thank you! ### 5/5 — My new best friends! *2024-06-17, version 1.5.0* The other night in the dark I went to push buttons for the gate. Thought I saw a gecko and almost reached in. Decided to take a picture. It was a snake curled in the box. My besties identified it as non-venomous and this 84 year old rested easier. Thank you from my hyper heart beat for this app. ### 5/5 — Great app *2024-05-28, version 1.5.0* I am very impressed by the app, and by the speed and thoroughness that their team follows up with. ### 5/5 — Easy to use and quick identification *2024-05-06, version 1.5.0* The app was easy to use. I just selected a photo from my photo library, put in my location and email. I got a result back with what the snake was and links to more info within minutes. ### 5/5 — Good app *2024-05-04, version 1.5.0* Identify danger noodles ### 5/5 — Quick and helpful *2024-05-04, version 1.5.0* The snake snap team texted me in about 6 minutes what kind of snake I had - fantastic! Thanks for your help :) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*