# Snap Cleaner - Manage Photo — user reviews > 50 indexed App Store user reviews of Snap Cleaner by AirShape, rated 4.50/5 from 1,560 ratings. - Source: https://appshunter.io/ios/app/snap-cleaner-manage-photo/id6450598019/reviews - App overview in markdown: https://appshunter.io/ios/app/snap-cleaner-manage-photo/id6450598019.md - Rating breakdown: 5★ 1,192 · 4★ 149 · 3★ 80 · 2★ 37 · 1★ 102 ## What do users think of Snap Cleaner? Overall sentiment: negative **Pros** - 🚀 Efficient cleaning - 👍 Helpful for moms - 👍 Easy to use **Cons** - 🐛 Deletes photos without consent - 💰 Requires paid subscription - 🐛 Doesn't merge duplicates properly - 🐛 Slow and doesn't work properly **Commonly reported bugs** - Subscription issues (no cancellation, unexpected charges) - Compatibility problems with older devices **Most requested features** - Better duplicate management - Clearer instructions on how the app works ## Newest reviews (15 of 50) ### 1/5 — 坑人的流氓软件 明抢 *2025-01-21* 都没有下载过这个软件 不知道哪里来的订阅 每个星期扣我58 简直就是诈骗 明晃晃的诈骗 ### 1/5 — Don’t buy this app *2025-01-20* Very slow and doesn’t work properly **Developer response:** Thank you for your feedback! We want to let you know that we're continuously working to improve the app every day. Make sure to keep your app updated to enjoy the latest features and improvements! ### 1/5 — 垃圾软件 *2025-01-17* 不知道怎么点的，连续自动扣费2个多月，申诉中 **Developer response:** 感谢您的反馈！我们想向您保证，所有订阅相关的详细信息——例如从免费试用转为付费订阅以及续订流程——都会在您订阅前清晰告知。我们的目标是确保信息透明，让每位用户都能做出明智的决定。 ### 1/5 — 刚下载就扣费？ *2025-01-02* 怎么回事啊，怎么取消扣费？ **Developer response:** 您好！ 根据 Apple Inc. 的取消政策，我们无法管理用户的订阅。 有关如何取消订阅的说明，请参阅以下官方链接：https://support.apple.com/en-us/HT202039。 感谢您的理解，祝您拥有美好的一天！ ### 1/5 — 儿童购买退款 *2024-11-13* 小孩子不小心购买 本身就没有用这些会员。是不认可这些消费的。目前已经联系过苹果多次。苹果的退款通道是关闭状态。看到请及时联系处理 ### 1/5 — Scam *2024-11-07, version 1.31.0* Total scam!!! they somehow loaded on your iPhone and then start billing you monthly for a service you’re not using. Another Internet scam. ### 1/5 — 差评 怎么申请投诉 *2024-09-18* 怎么申请投诉 下载了免费2天试一下 结果扣费50多 重点是解决了什么吗 抢钱啊 **Developer response:** 感谢您的反馈！我们向您保证，所有订阅详情（例如从免费试用到付费订阅的转换以及续订流程）都会在您订阅前清晰地告知。我们的目标是确保信息透明，以便每位用户都能做出明智的决定。 ### 2/5 — It do not merge duplicated contacts *2024-09-13, version 1.29.0* If you have more than 50 duplicated contacts it’s not working at all!!! And takes forever to find contacts. Once it found it dont merge them at all!!!! ### 1/5 — This app is horrible. *2024-09-09, version 1.29.0* Deleted thousands of pictures without my consent and will not contact me back 🫠 ### 1/5 — Absolute garbage *2024-08-28* The app scans your entire phone for duplicate photos for like half an hour then tries to charge you 7.99 a month to delete them. Complete waste of time. **Developer response:** Thank you for your feedback! We want to let you know that we're continuously working to improve the app every day. Make sure to keep your app updated to enjoy the latest features and improvements! ### 1/5 — Probably malware ngl *2024-08-27, version 1.28.58* This app is trash, cost money to do everything and took me 2.5 hrs to “scan” my photos. ### 1/5 — 什么垃圾软件 *2024-08-19* 什么垃圾软件 ### 2/5 — 为什么这么贵 *2024-08-17* …… ### 1/5 — 乱扣费 *2024-08-15* 乱扣费，垃圾软件 **Developer response:** 感谢您的反馈！我们向您保证，所有订阅详情（例如从免费试用到付费订阅的转换以及续订流程）都会在您订阅前清晰地告知。我们的目标是确保信息透明，以便每位用户都能做出明智的决定 ### 1/5 — 垃圾软件，一周扣一次费，一次几十 *2024-08-12* 小孩子不知道怎么点到了，尽然一周扣几十，什么破软件，抢劫啊，一群出生设计的软件，坑害老百姓，哪个大人会用你们一周几十的软件，一群不要脸的出生 **Developer response:** 感谢您的反馈！我们向您保证，所有订阅详情（例如从免费试用到付费订阅的转换以及续订流程）都会在您订阅前清晰地告知。我们的目标是确保信息透明，以便每位用户都能做出明智的决定。 ## Most critical reviews (10 lowest-rated) ### 1/5 — Not Satisfied *2026-09-05, version 1.40.0* So far the scans have revealed the data, even after following instructions to remove files my phone still registers full. ### 1/5 — Won’t worried you don’t purchase Pro version *2025-08-09, version 1.38.0* No free version ### 1/5 — Keeps on loading *2025-08-06, version 1.38.0* Paid a premium for this, very expensive. Photos just kept on loading and i cant even delete!!!!! App kept on crashing! ### 1/5 — 乱扣钱 *2025-07-07* 乱扣费隔几天就扣 58 扣了还不退钱 ### 1/5 — Don’t download *2025-06-01, version 1.37.0* This wants too much access to your data, even though it says free you only get 3 days before you’re charged for it. It doesn’t give any clear instructions on how to use it. Also if you’re on apple phone, to cancel subscription you need to go to your appleID and cancel from there. That’s another thing is I only found that out because several other people complained about the cancel subscription icon is nowhere to be found. I seen a developer state that to cancel you have to do it that way. ### 1/5 — 一点都不满意 *2025-05-07* 自动扣费扣的还不给退，申请过也详细标注了，还拒绝退款 **Developer response:** 您好，对于可能造成的任何误解，我们深表歉意。我们的政策是，绝不在未经用户知情或同意的情况下向任何人收费。 很遗憾地通知您，我们无法处理您的订阅退款。不过，您可以直接联系 Apple 支持以获取有关此问题的进一步帮助：https://support.apple.com/billing 尽管存在此问题，我们仍希望您继续使用我们的应用程序，因为我们会不断改进和更新，以提升您的体验。我们相信，您会发现我们的应用程序令人愉快且物有所值。感谢您的理解和支持。 ### 1/5 — 没用 *2025-05-04* 还是没内存 ### 1/5 — There has to be something better *2025-04-28, version 1.37.0* I’m trying to organize all of my photos and videos in my library, 5-7 years worth. This app categorizes media by “month folders” which is great, except that it tries to load ALL of your media at once. You can’t edit/delete any media while it’s loading the files. I have left it to load for an hour before and come back with only 1 month folder loaded for me to edit. So I edit it quickly, but can’t move on to another folder because nothing else has loaded and the app gets stuck in a freeze state. I’ve tried restarting the app, reloading the files, it just takes forever and freezes. Not worth it and I gotta believe there is something better out there. ### 1/5 — No good *2025-03-31, version 1.37.0* It doesn't work still have duplicate contacts ### 1/5 — 回复邮件 *2025-02-08* 我这边已经给你发送邮件，请尽快回复我的电话。 ## Most praised reviews (10 highest-rated) ### 5/5 — Muy necesario *2025-02-16, version 1.37.0* Excelete ### 5/5 — Album cleaning *2024-12-28, version 1.34.0* It’s very difficult to figure out how to clean duplicates from just one album ### 5/5 — 好 *2024-10-06* 好 ### 5/5 — 清除 *2024-06-21* 对清除手机内存卡有多大帮助呢，现在还不是很清楚。帮助 ### 5/5 — Bon nettoyage *2023-11-10* Il va à l’essentiel et c’est appréciable ### 5/5 — Cleaner *2023-10-27, version 1.6.15* Great! ### 5/5 — Cleaning magic for moms *2023-08-18* As a mom with a phone often crowded with my kids games and countless photos, this cleaner app is a breath of fresh air. It smartly clears up space, boosts speed, and brings life back to my phone. A few tweaks here and there would be great, but it's already a real helper in this mom life! **Developer response:** Hello! We are thrilled to hear that you have achieved your goals using our app. Your success is our ultimate goal, and we are delighted that our app has played a part in helping you accomplish what you set out to do. ### 5/5 — Easy and useful 🙌 *2023-08-14, version 1.1.3* It helped me cleanup the phone memory, and now there is enough to download other apps ### 3/5 — KC *2025-06-01, version 1.37.0* Grateful !!!!!!! ### 3/5 — Photos *2024-11-24* Delete Remove --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*