# Snap Kitchen: Meal Delivery — user reviews > 93 indexed App Store user reviews of Snap Kitchen by Snap Kitchen Investments, LLC, rated 4.93/5 from 22,807 ratings. - Source: https://appshunter.io/ios/app/snap-kitchen-meal-delivery/id1073632755/reviews - App overview in markdown: https://appshunter.io/ios/app/snap-kitchen-meal-delivery/id1073632755.md - Rating breakdown: 5★ 21,638 · 4★ 966 · 3★ 111 · 2★ 19 · 1★ 77 ## What do users think of Snap Kitchen? Overall sentiment: negative **Pros** - 🍔 Delicious and nutritious meals - 🕰️ Convenient meal delivery - 🤝 Excellent customer service - 📱 User-friendly app - 💰 Good value for money **Cons** - 🐛 Buggy app with navigation issues - 📦 Unreliable and late deliveries - 🔄 Incorrect or missing orders - 🔒 Shady subscription practices - 🔍 Lack of customization options **Commonly reported bugs** - App crashes when trying to sign up - Navigation buttons not functioning - Incorrect order information displayed - Inability to update payment information **Most requested features** - Ability to customize meals - Improved delivery tracking and notifications - Better app stability and navigation - More diverse meal options ## Newest reviews (19 of 93) ### 1/5 — Horrible to interact with! *2023-05-16, version 7.0* They have place return button and other functions in the same place that Apple OS functions are, making it a requirement to fully kill the all and reopen and navigate back to what you were trying to get to. Feedback has been submitted directly to Snap Kitchen but them appear uninterested in fixing their mess. Just horrible, I dread when I need to use this. ### 3/5 — No way to go back *2023-04-21, version 6.9* Once you make a selection in the app, you can’t navigate back to the previous screen. There is an X in the top left of the app but when I try and press it, nothing happens. iPhone 14 Pro Max IOS 16.3.1 ### 2/5 — Bugs *2023-04-05, version 6.9* Freezes and does not work on iPhone 14 ### 2/5 — Snap is great, app has a major bug *2023-04-01, version 6.9* Snap Kitchen is great. Food is delicious, easy to prepare and nutritious. The app however has a major bug. The app’s back arrow as a navigation control is not functional. I use an iPhone 14 Pro and the back arrow displays behind the iOS clock in the upper left of the screen. Touching the arrow isn’t recognized. So the only way to navigate back is to close out of the app and reopen. Very frustrating. Hope they fix this bug so I can up my rating to a 5, where it would be otherwise. ### 1/5 — Can’t even use app *2023-03-17, version 6.9* I don’t think I’ve ever encountered this many issues trying to give a service my money lol. This app is so buggy I can’t use it. I’m trying to sign up to have meals delivered and nothing in the app seems to work to allow this to happen. First off, on my iPhone 14 pro, the app has elements stuck behind the dynamic island, including navigation links. So you can’t click on the links hidden back there at all. Other navigation elements simply don’t work, such as the “back” arrow. So I constantly get stuck and have to close and restart the app. But the worst part is it simply won’t let me sign up for the delivery subscription. When I click that option, the app crashes. Every time. So I can’t order anything. I have a relatively new phone, latest iOS and app version. I have no idea how other people are using this app. Super frustrating!! ### 1/5 — Auto Enrolls You Without Showing Terms *2023-02-22, version 6.8* The app auto enrolls you in a weekly meal delivery service without showing terms, and it’s a mystery of how to cancel it ### 1/5 — Shady business *2023-01-31, version 6.7* Shady business that auto enrolls you in a weekly subscription without your permission and then takes money out of your bank account. And then when trying to remove your credit card info from their app, it’s locked!!! There’s literally a lock icon next to it that does not allow me to delete MY bank info!!!! ### 4/5 — great app but needs main nav fix for 14pro *2023-01-30, version 6.7* well designed and built however, i switched to a 14pro and the main functionality at the top of the application (back button, menu and search) overlaps the status bar and im unable to select any of those items). ie: if i select 'lunch and dinner' i have to close and reopen the app to get back to the home screen. additionally if i use search to get to your app it takes me back to search. will you be updating this issue soon i hope? thanks :) ### 2/5 — Great food, AWFUL app/ website *2022-12-26, version 6.7* Love snapkitchen from their food to their staff. Their biggest problem is their terrible website and app. I am a member of the snap pass and often my order will be wrong due to issues caused by “glitches” (according to a member of staff”. Love y’all but please get this figured out. ### 1/5 — App Issues *2022-10-25, version 6.6* Every time I open the app, it automatically closes before I can do anything — update my order, change my billing information, look at the new menu. I love Snap Kitchen and the app usually doesn’t have this issue, but this is getting a little ridiculous. Huge inconvenience ### 1/5 — App crashes *2022-10-24, version 6.6* When are you going to update the app? It won’t work. When I open it just crashes. I have reinstalled the app several times and it still won’t work. ### 2/5 — Can’t log in *2022-10-14, version 6.6* I love Snap Kitchen, and I use my web browser to order food. I figured out they have an app and decided to download. I can’t seem to login. I know I’m using the right password because I can still log in through the browser. UPDATE: I left snap kitchen for a few months due to budget constraints. Now that I have returned, I’ve tried using the apps again. I can log in now, but I was unable to restart my subscription and order anything in the app. Looks like I’ll continue to use the browser. ### 1/5 — Crashes with iOS 16 *2022-10-07, version 6.6* Still crashes. Tried it on both iPhone 14 and 13 but no luck. ### 1/5 — Current version broken *2022-10-03, version 6.6* Since iOS 16 release, the app crashes instantly after opening. Unusable. ### 1/5 — Crashes constantly *2022-09-21, version 6.5* When I open the app, it just crashes. Tried restarting phone, reinstalling app, same problem. Completely unusable for me currently. I attempted to contact snap kitchen support about this, they gave me a boilerplate response that did not fix the issue and then blocked me from emailing them. ### 2/5 — Hello Fresh is so much better! *2022-08-21, version 6.4* I tried Snap Kitchen for almost a month and I quickly got tired of the menu and taste of the food. The menu lacked in variation. It felt like I was paying for a bunch of processed food. ### 2/5 — I hate your app update *2022-07-26, version 6.2* The old app version was SOOO much easier to plan ahead the weeks I want and don't want meals . I hate your app update. ### 1/5 — Snap Kitchen doesn’t refund when the carried lost my order *2022-05-16, version 5.37* The company has terrible customer service. They refuse to refund me when the delivery company messed up and lost my order but they marked it as delivered on their system. If they can’t trust their customers word then they will never scale. Anyways, this company is pathetic the way they handled my case. ### 1/5 — Poor customer service *2022-02-22, version 5.36* I’ve not yet received an order on time. And I get no information about my order. This is a very unreliable company. You will starve waiting for the tiny portions of the overpriced meals. ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t order from this app if you want your food *2025-03-22, version 8.0.0* The employees at Snap Kitchen are under the express and total and complete perception that SNAP kitchen has no control whether you get your order or not; nor do they accept any liability if this is the case. $700 a month isn’t enough to get their attention. I wonder how much somebody has to spend a Snap Kitchen in order to get a number that one can call in order to discuss civilly. and plainly this delivery issue. The best response I got was a number for the business office of favor the company that they use in order to deliver the food. The employees are just so arrogant and pearl clutching with some kind of inevitable bewilderment as to why anyone might be concerned or upset about anything at, really Stupid people hire stupid people ### 1/5 — Numerous bugs and errors *2024-04-30, version 7.0.4* I’ve used Snap for years and their system is CONSTANTLY down or lagging. Both in app and online. I’ve had to call to adjust things many times because the app wasn’t working the way it should. I’ve had meal plans re ordered that I didn’t want and I’ve had to completely cancel my snap pass and re enroll to make small changes such as delivery time or to change a meal. ### 1/5 — App Update is Awful *2024-03-01, version 7.0.4* For several years I used this app and it was absolutely wonderful. They completely updated the app with a new UI at the beginning of the year and now it's practically unusable. When I update my meals for my snap pass it incorrectly shows me orders for the previous weeks. Other times it just shows me down right wrong information. Multiple times now my order for the week has been incorrect and I'm unable to change it or edit it correctly in the app. It's so bad that I'm considering canceling my weekly subscription with Snap Kitchen. ### 1/5 — Can’t use *2024-01-23, version 7.0.4* Won’t allow me to log in or add items to my cart. Pretty interface though? ### 1/5 — Refuses to let me create an account *2023-10-30, version 7.0.1* The submit button does nothing. I’ve tried creating an account half a dozen times, and it does nothing. What kind of app doesn’t have a functioning submit button to create an account??? Seriously, get your sht together. Even if you get it working, I don’t know if we’ll ever try to sign up for this service again, because so far it is a colossal failure of even the most basic functionality. If we can’t trust you with a single button, how are we supposed to trust you with our food? ### 1/5 — buggy app *2023-09-12, version 7.0* gives you food options that are not on the menu, therefore forcing the store to contact you to sub or just cancelling portions of the order. ### 1/5 — Please for the love of God *2023-09-06, version 7.0* Pleas for the love of all that is holy fix your app UI. It’s impossible to navigate (at least on iPhone) and makes me want to scream. I love Snap Kitchen but I’ve straight up abandoned ordering due to the sheer impossible task of trying to do anything on this app. Looking at other reviews this is not a new issue. ### 1/5 — Unusable *2023-08-30, version 7.0* The app is not usable because the top buttons are located too high by the Apple “dynamic island” feature, which makes it impossible to hit the “back” button or any other buttons located at the top. ### 1/5 — Former Happy Customer *2023-07-21, version 7.0* Have used snap kitchen in the past and was always happy. Meal were delicious, nutritious, arrived cold if not frozen, with enough cold packs that it could sit for 24 hours or more and still be 100% safe. (Occasionally one or two would be broken from transport) Now I’ve moved and wanted to try them again. Day of delivery I checked multiple times to see if delivered. Finally at 7pm I figured it wasn’t going to be so had to go get dinner somewhere else vs eat my snap meal. Package was delivered sometime after 7pm on day of delivery, by the next morning when I had time to go pick up my package the whole thing was at 75°. Contacted customer service and told them what happened and sent photos with the food thermometer reading, email notification of delivery from 12:02am the next day. They said it was delivered on day of delivery. Had to go around with customer service for a while and ask to cancel my next order and refund for current order. Would not cancel and refund the next weeks order even though it was a full week before delivery. They did refund the current delivery but only after multiple times showing photos that delivery was inedible from being hot, sending delivery email from 12:02am the next day, and pointing out that there should be enough cold packs to keep it cold through the night if it wasn’t going to be delivered until almost 8pm on day of delivery. ### 1/5 — Bad app *2023-06-29, version 7.0* This app is difficult to navigate and full of errors ## Most praised reviews (10 highest-rated) ### 5/5 — Great meals *2026-02-16, version 9.0.1* I love the concept of this app because it’s not forcing you to get a subscription and you get freebies. I was able to do a one time order and got my food delivered quickly. The food is great and I’m excited to see how this goes! It’s cheaper buying meals than it is buying groceries honestly! I’m going to try the one time order for the first month and after that I’m going to get the subscription. ### 5/5 — Best food delivery app ever *2022-02-02, version 5.35* Always reliable and fast delivery with great options ### 5/5 — Delicious *2020-12-13, version 5.23.1* I love the snap food options! Great dairy free options ### 5/5 — Amazing so easy to use *2020-10-03, version 5.19* I customers every meal for my husband and I was so impressed with the many options to chose from. Excited for my first to be delivered! ### 5/5 — More than convenient *2020-09-21* Thank you snap kitchen for creating such a wonderful app. I am looking forward to when I can finally start having meals delivered to my door. I am totally blind in this would be a great way for me to get the food that I am craving, without all the bad and greedy. Keep up the great job, and if anything changes I will let you know. I haven’t even use the app yet and I already love it. Thank you. ### 5/5 — Easy to use, Excellent Customer Service *2020-06-24, version 5.14* I love the layout of the app. It’s incredibly intuitive. I experienced a glitch and spoke with Lia in customer service, she quickly solved my problem. 10/10, recommend ### 5/5 — Seamless User Experience *2020-06-21, version 5.14* As a first time user of the snap kitchen app I found the user interface to be extremely welcoming and easy to access everything that I needed ### 5/5 — Exceeded expectations! *2020-06-02* I am SO glad I finally made the lifestyle change and got it started with the lifestyle plan. I haven’t had a meal I didn’t LOVE. I’m so pleasantly surprised every time I take a first bite of something I haven’t tried yet. I don’t worry about portion control or dirty dishes. I can see getting tired of the same dishes every week, but will skip if I get to that point. Other than that, I absolutely love snap kitchen! ### 5/5 — Hottest App *2020-04-01* The Snap Kitchen app is the most intuitive and sexy app out there! As someone who has certain needs, being able to find those needs and have them delivered so easily makes me feel so satisfied. Thank you Snap Kitchen for making me so deliriously happy during this quarantine. I would feel desperate and hungry without you. I feel so grateful to your amazing developers for this app and to your kitchen for making safe and sexy food. ### 5/5 — User friendly, great company and customer service *2020-02-12* I have been a customer for over 6 months. The app works great, user friendly, works every time apart from perhaps when you need to update the app (my experience once). I order food on the app, it tells me when it’s ready, at Katy branch that is especially efficient, and I collect. Great food too, without all the additives and sugar most others come with. Love it! just what I’ve been looking for since I moved to Houston. They also send emails: receipts / updates. Highly recommend the app and company. Live the rewards too, spend a certain amount, get money off next order. I have not done the meal plans, (where you get discounts up front I believe), but my close friend loves it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*