# SNAP Resupply — user reviews > 120 indexed App Store user reviews of SNAP Resupply by Brightree, rated 3.30/5 from 363 ratings. - Source: https://appshunter.io/ios/app/snap-resupply/id1450971036/reviews - App overview in markdown: https://appshunter.io/ios/app/snap-resupply/id1450971036.md - Rating breakdown: 5★ 150 · 4★ 54 · 3★ 29 · 2★ 31 · 1★ 99 ## What do users think of SNAP Resupply? Overall sentiment: negative **Pros** - 🚀 Easy to order supplies - 👍 Simple interface - 🚀 Efficient ordering process - 👍 Informative app - 👍 Great experience **Cons** - 🐛 Inability to log in or create account - 🐛 Inconsistent app behavior - 🐛 Blank/white screen issues - 🐛 Compatibility problems with iOS 18 - 🐛 Unreliable order tracking - 🐛 Confusing password requirements - 🐛 Difficult to change email address - 🐛 Inaccurate order fulfillment **Commonly reported bugs** - Login issues - Account creation problems - Blank/white screen on launch - Incompatibility with iOS 18 - Order tracking and status issues **Most requested features** - Add password autofill capability - Improve order status and tracking - Provide a way to change email address - Add biometric login options - Display product costs and pricing information ## Newest reviews (16 of 120) ### 2/5 — Login *2026-05-22* I have created my account and set up my login information at least five times in the past two days every time I go into my account it that tells me that my account is not found. Can someone please explain why I can’t ever get my information saved ### 2/5 — Logon *2026-05-13, version 4.3.2* I tried to log on and no password was accepted, so I was prompted to change it. The site sent a code to my email and I changed the password. Now the site says no such patient is found. I never had this problem before. ### 2/5 — Horrible app *2026-04-16, version 4.3.2* I could use the app with no issues a month ago, but now when I try to sign in, I get an error message telling me that there is no patient attached to the email address I provided. I was able to successfully change my password using that email address (received an email with a code), but I still couldn’t login, even with the new password. There’s no way to contact anyone to fix the issue, so I can’t use the app to order anything. It’s useless. ### 2/5 — Ridiculous process for using the app. *2025-09-15, version 4.2.3* Difficulty with registering for app use. Downloaded the app for the first time, attempted to register on the app, but the email has already been used. ??? What’s up with that? Dumped the app. ### 4/5 — Satisfied *2025-08-15, version 4.2.3* App works fine. No problems. ### 3/5 — Password Autofill *2025-07-07, version 4.2.2* Please add password autofill capability to the SNAP Resupply app. It would make login (from iPhone) much smoother. ### 2/5 — Slow response *2024-12-30* I need help with my order that is sitting in limbo. “Order has pre-ship issues” I’m trying to get it resolved! The app will not let me changes, only lets me repeat the last order that has the wrong amount of cushions. Ugh, this is so frustrating, I want to get this order done and over with so I don’t need to think about it every day wondering when I’ll get a call back with a person that will actually help me with exactly what I need! ### 2/5 — Not user friendly, primitive *2024-11-08* I just tried to download and use the app. There are no Introductory instructions so I start entering my info. Tapped the green button. Then get msg that I need a password. I enter the required password then won’t accept my email addy (probably because I already used that email the first time), it’s the only one I have. There’s no link to a FAQ, no link to get assistance. Frustrating. **Developer response:** Thanks for letting us know. We’d love the opportunity to address your concerns—please email our team at patientsupport@snapworx.com with more information. ### 4/5 — Well, they finally fixed it. That’s good. *2024-09-20* Well, they finally fixed the app. Everything seems to be working ok now. **Developer response:** Hello - Thank you for your feedback! We have fixed this issue. Please update to the latest version on the App Store, and let us know if you continue having issues with the app on iOS 18. ### 4/5 — White screen *2024-09-20* I just upgraded to ios18 and only get a white screen. I've tried deleting and reloading but that did not help. Thanks. Fixed!!! Thanks. **Developer response:** Hi there - We are very sorry for the inconvenience and we have fixed this issue. Please update to the latest version on the App Store, and let us know if you continue having issues with the app on iOS 18. ### 4/5 — Won’t work with iOS 18 *2024-09-19* Like it says in the title, open the app after upgrading to iOS 18 and just get a white screen with no info. Update: issue resolved by app developer in a timely manner, updated review. **Developer response:** Hello - Thank you for the feedback! We have fixed this issue. Please update to the latest version on the App Store, and let us know if you continue having issues with the app on iOS18. ### 4/5 — Ever since iOS 18 the app doesn’t work! Edit: They fixed the issue and it works again. *2024-09-19* Tried the iOS 18 betas and the app just stopped working. Would startup to a white screen and go no further. Tried reinstalling after uninstalling. Still no luck. Now that iOS is fully released to the public, it’s still not working. It was working on iOS 17, but now it’s a broken app that once helped me easily order my Cpap supplies. Now I have to search for it on the internet. Very disappointing. Edit: They fixed the issue today and the app is fully functional again. **Developer response:** Hi there - We are very sorry for the inconvenience! We have fixed this issue. Please update to the latest version on the App Store, and let us know if you continue having issues with the app on iOS 18. ### 1/5 — Completely useless App *2024-09-17, version 4.1.0* I log into the app and get a blank white screen. On install the app reinstall the app. It asks if I want to display notifications, followed by the blank, white screen and repeat, unable to order supplies. ### 1/5 — White Screen *2024-09-17, version 4.1.0* All I get when I try and go on the app is a white screen. Was working great but now no functionality. ### 1/5 — Doesn’t work *2024-09-17, version 4.1.0* Opens with blank screen - freezes there ### 4/5 — White screen *2024-09-17* I just upgraded to ios18 and only get a white screen. I've tried deleting and reloading but that did not help. Thanks. **Developer response:** Hi there - We are very sorry for the inconvenience and we have fixed this issue. Please update to the latest version on the App Store, and let us know if you continue having issues with the app on iOS 18. ## Most critical reviews (10 lowest-rated) ### 1/5 — Blows Big Time *2026-05-19, version 4.3.2* I’m unable to enter the portal because it never sends a confirmation code to confirm my account no matter how many times I try. So it sucks the big man’s Wah zoo right out of the chocks. ### 1/5 — Horrible! *2026-02-19, version 4.3.1* The app and the customer service from this company are horrible! ### 1/5 — Useless app cannot sign up *2025-12-12, version 4.2.4* I signed up with my email, date of Birth once account was created it says patient not found create a new account. Completely useless ### 1/5 — No Stars Here *2025-11-30* Well it made me give a star or it would not submit my review. This app just appeared on my phone, since Snap I thought had to with food stamps. When I clicked it a blank page came on the screen, nothing else. After two try’s I deleted the app. I thought I would look it up here to see if it was even real. Still can’t tell, so I am gonna pass. ### 1/5 — Invalid email address *2025-08-21, version 4.2.3* As others have reported, when trying to create the account a message is given ‘need valid email address’ although the information to download the app was sent to that exact email address. Please resolve this problem. ### 1/5 — I don’t have an account *2025-08-20, version 4.2.3* But been a customer for 1.5 years but system says nope useless app cause I can login online ### 1/5 — You never recognize me *2025-07-30, version 4.2.2* I just received a new supply of CPap medical good. I have never been able to register to look at my history as the company says my email is invalid. This is the same email they use to contact me to place an order. ### 1/5 — Haven’t been able to use yet *2025-06-22, version 4.2.2* Haven’t been able to Log in or use the app since it was added by SleepTech. Can’t register says email already in use. So I try to reset the password. Received yoke , reset password - then tried to login again and the app says it doesn’t find that email address. An endless frustrating loop. Don’t recommend anyone to try and use the app for ordering your needed CPap supplies. ### 1/5 — Inaccurate ordering *2025-05-13, version 4.2.1* Ordered 4 items . Shows only 1 item was ordered and shipped. If the other items are back ordered, should show that. When you call to discuss, expect long delays to speak to a person. ### 1/5 — Doesn’t work, can’t log in *2024-10-10, version 4.1.2* It doesn’t recognize my email address (which the seller used to email me this morning to tell me I’m eligible for fresh supplies), and doesn’t send me a password reset code when I request one—and I double checked my email account using not just my phone but also my laptop, and after several reset token requests still no access. This is the same email address my healthcare provider has always used, and it’s the latest app update as of 10/10/2024. I’m sure you’ve put a lot of work into the update, and I’m sorry to be the bearer of bad news, but this is my experience. And all I wanted to do was update my insurance info. ## Most praised reviews (10 highest-rated) ### 5/5 — Very good service. *2025-09-04* I have been receiving this service for over 5 years and I never had a problem. ### 5/5 — Lucindo Rosa dos Santos *2025-07-30, version 4.2.2* Dos Santos ### 5/5 — Robert *2024-11-01, version 4.1.3* very easy to order products from. ### 5/5 — Cpap *2024-09-18, version 4.1.2* Very simple and easy to use, long as it works it’s good ### 5/5 — To: The company, the Staff who makes our life much more easier by your calls and now emails. *2024-08-29* Thank you so very much for making our lives so much easier when you don’t forget us. I have been doing this since 1992 I think but I know it’s been quilt some times and you have never forgotten us. At one point I happen to be in Dorchester visiting and I received a call saying your on your way to Cambridge to deliver my mass and i asked my rep where was she and she told me that she was in Roxbury on her way to my house in Cambridge and I saved her a trip because I was in Mattapan and we met. She saved me time and gas by running home because I was already late. I appreciate your service. And a year ago my son was visiting me from California where he lives and he sleep overnight and I had no idea he was using one also. I felt he wanted to tell me something by staying over and if he hadn’t slept over that night I don’t think I would had even know. Thank god Thanks again. Gloria grady ### 5/5 — Surprising fast *2024-02-06, version 4.0.4* Did what I wanted. ### 5/5 — Latest changes *2023-07-18* After the update July 8th you can see a lot of improvements on the app, still it is nice to have an app where I can order my supplies. ### 5/5 — Finally *2022-10-20, version 3.3.8* Finally, the company I grew to hate (for a variety of reasons) puts out a tool that makes it easy to choose (or NOT choose) just the supplies I want and not the plethora of supplies THEY want me to buy. Kudos! ### 5/5 — So easy to order supplies! *2022-04-22, version 3.2.3* The negative reviews have me befuddled. I think this is fantastic! The only disappointment I have, is not knowing about this sooner! I only found out about it because I got a text to order supplies, that took me to a website, and me thinking that was the coolest ever, because usually I call, after placing my order, it suggested this app to follow my order status. All I had to do was sign up. It had all my info and what supplies I was due for, already loaded. Super simple and efficient! To me, this makes things just a little easier, and that's always a bonus. ### 5/5 — Great experience *2022-02-26, version 3.2.3* Overall, great app. Simple interface, easy to use for whenever I need to resupply. I haven’t had any problems and enjoy the experience. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*