# Snapchat — user reviews > 19,927 indexed App Store user reviews of Snapchat by Snap, Inc., rated 4.50/5 from 5,915,424 ratings. - Source: https://appshunter.io/ios/app/snapchat/id447188370/reviews - App overview in markdown: https://appshunter.io/ios/app/snapchat/id447188370.md - Rating breakdown: 5★ 4,805,197 · 4★ 398,167 · 3★ 130,430 · 2★ 59,613 · 1★ 522,017 ## What do users think of Snapchat? Overall sentiment: negative **Pros** - 💬 Great way to communicate with friends - 📷 Convenient for sharing photos and videos - 🤳 Fun filters and customization options - 🔒 Secure messaging with disappearing content - 🗺️ Useful location-based features like Snap Map **Cons** - 🤖 Forced AI assistant that can't be removed - 🤢 Dislike for new 3D bitmoji design - 🕰️ Frustration over Snapchat+ paywall for basic features - 🔇 Inability to disable shutter sound - 🐛 Frequent app crashes and glitches **Commonly reported bugs** - Accounts being permanently locked for unclear reasons - Inability to create new accounts on banned devices - Disappearing Memories and lack of data retrieval - Inconsistent video upload and playback issues - Notifications and chat features not working properly **Most requested features** - Allow permanent deletion of Memories - Add multi-video upload to Stories - Improve customer support and account recovery - Provide option to disable AI assistant - Bring back 2D bitmoji customization ## Newest reviews (13 of 19,927) ### 4/5 — iphone 16 device snapchat banned problem *2026-08-26* I'm trying from last two months my snapchat has been banned on my device so i can't use and login or logout my account on this device please help me snapchat team to get out of this i can't use tha app on the my device i want unban my device so i can use my snapchat this device please help me out of this please unban my device. This is a follow up request regarding my device ban (SS06 ) . I have always follow the community guidelines and i have not used any third party applications with snapchat!!. My device has been banned for a long time 2 month around And i kindly request you to please review my case one more time. I really wish and i tell you continue using snapchat safely . Thnku i am writing to formally request a review of the device ban currently affecting my iPhone 16 When attempting to log in, i receive an error massage (SS06 ) indicating my device access has been disabled. I believe this May be a misunderstanding or a result of an accidental violation i was unaware of i value the snapchat community and am committed to following all terms and condition and service and community guidelines moving forward I kindly ask that you review my case and consider restoring access to my device so i can continue using this platform responsibly. Thank you for your time and assistance please action ### 3/5 — Snap *2026-08-25, version 14.20.0.56* Mid ig bru ### 3/5 — Snapchat *2026-08-25, version 14.20.0.56* I really enjoy using Snapchat because I can interact with my friends and family watch spotlight and have memories that I will never forget! But it gliches a lot. ### 4/5 — Screenshots *2026-08-25, version 14.20.0.56* I wish you could screenshot without it saying, but overall, cool app. ! ### 2/5 — won’t let me add people *2026-08-25, version 14.20.0.56* i have been using snapchat for like 6 years been perfect but now i have a glitch whenever i add someone it doesn’t pop up for them meaning i didn’t add them can you please fix this ### 4/5 — Hair styles *2026-08-25, version 14.20.0.56* Hi there! I love this app! Snapchat makes it really easy to connect with people, but there is one thing that kinda bothers me. Could we pleaseeee have some more cute short hair styles for the girls because, no offence, most of them make you look like a Karen.. I know you guys work really hard and this is probably not your biggest concern but it would be greatly appreciated!! Thank youuu!!💕💕 ### 1/5 — notifications galore *2026-08-24, version 14.20.0.56* I am ready to delete my account permanently. How many times do I have to click “I do not know this person” before you stop recommending them to me. I also don’t need reminders to view my friend’s snaps. I don’t need to get notifications for things i might like. This app has gone down hill ### 1/5 — Device banned *2026-08-24, version 14.20.0.56* For no reason I got device banned ### 3/5 — Eh *2026-08-24, version 14.20.0.56* Ngl snaps pretty decent. The only thing that I don’t really like is the fact that yall added the ai. It’s real annoying. Also maybe bring back Snapchat games?? Those were fun everyone liked them. ### 1/5 — Blurry quality *2026-08-24, version 14.20.0.56* Every story I post now it automatically gets blurry once posted. Sooo annoying. ### 1/5 — You better see this man *2026-08-24, version 14.20.0.56* Stop sending me filters it’s annoying son ### 3/5 — Check my snapchat *2026-08-24, version 14.20.0.56* Check my snapchat ### 1/5 — Disappointing. *2026-08-24, version 14.20.0.56* Have had this app for 10+ years and I think that deleting everyone’s memories for money is just greedy. Absolutely disgusting behaviour. ## Most critical reviews (10 lowest-rated) ### 1/5 — Memories *2026-08-25, version 14.20.0.56* Stop making us pay for memories! This service has been free for 10 years. Why should customers have to pay to see the memories they’ve collected over the past decade??? So greedy do better ### 1/5 — New paying for storage update is terrible. think snap chat is changing the negative reviews to 5 sta *2026-08-25, version 14.20.0.56* Don’t like the new storage update. I think snap chat is changing the negative reviews to 5 stars, I definitely gave it 1 cause 0 isn’t possible ### 1/5 — paying for what?? my memories? *2026-08-25, version 14.20.0.56* honestly i’ve been using snapchat for almost 7 years, and i love it. but over those 7 years ive created thousands of memories that i dont want to lose, that i now have to pay for? im unable to afford to pay to keep my memories, and i dont want to lose my past!! it’s unfair and inconsiderate of peoples lives. ### 1/5 — Rage beat *2026-08-25, version 14.20.0.56* Trying to do a voice not and it’s abt 30s-1m long and I send it and it didn’t save and when I try to do a voice note IT TAKES 0.5 seconds before it starts recording I rate it a 1 ONLY cuz how SLOW it is at this moment do somthing with it cuz I’m abt to break my god damn phone over this ### 1/5 — Snap plus is a scam *2026-08-25, version 14.20.0.56* You should let people with snap premium pin more then three people to start. second the ads you’ve been slowly rolling is since premium dropped is crazy even people who pay for the so called FREE APP still gets those dumb ahh adds popping up on my Snapchat and not to get me started on those storage issues Snapchat fix your bs and stop capitalising off of literal CHILDREN get a grip. also the unskippable adds and up to 4+ adds on stories is messed up get a grip Snapchat ### 1/5 — Memories *2026-08-25, version 14.20.0.56* Why am i having to pay for memories when this app was made to take pictures of your memories?! ### 1/5 — TERRIBLE SERVICE *2026-08-25, version 14.20.0.56* THEY MADE ME PAY FOR MEMORIES AND THEYVE DELETED THEM ALL! ### 1/5 — Remove adds from snap feed *2026-08-25, version 14.20.0.56* If im paying for Snapchat premium why should i be getting adds in my chat feed???? Absolutely ridiculous. FIX IT!!!!!! Most stupid place to put freaking ads in the first place even for free users. But when people are paying??? INSANE!!!! ### 1/5 — Issue *2026-08-25, version 14.20.0.56* I cannot change my birthday’s date after misclicking the date and Snapchat’s support features are absolutely terrible. If you go to support it only uses ai and doesn’t give you relevant responses and if you email them they send an automated email to ask their terrible in app ai support feature. I’m not even trying to change the year, just the date and it is not working at all. ### 1/5 — Unban me *2026-08-25, version 14.20.0.56* Can you un device ban me pls I will behave and be a good kid😆 ## Most praised reviews (10 highest-rated) ### 5/5 — snapchat *2026-08-25, version 14.20.0.56* I like Snapchat for chatting with my friends using the filters and keeping up streaks It’s fun and quick for staying connected Although it does occasionally crash on me which is annoying ### 5/5 — Rushismk *2026-08-25, version 14.20.0.56* Rushismk ### 5/5 — Snap bestttttttt *2026-08-25, version 14.20.0.56* Best app for me I can call everyone I know and even watch snap version of TikTok ### 5/5 — I’m 15 *2026-08-25, version 14.20.0.56* So I can talk to my friends ### 5/5 — Memories *2026-08-24, version 14.20.0.56* Everything is best but just don’t charge for keeping our memories because this is what mainly people use sc for🙂 ### 5/5 — BEST APP I HAVE YETTTT ❤️ *2026-08-24, version 14.20.0.56* Really good great stuff to watch, best filters, not glitches like on call or texting overall really safe as long as you don’t add random people and even if you accidentally do just make sure you have ur location off and yr totally fine MYST GET ### 5/5 — mr_maniijutt01 *2026-08-24, version 14.20.0.56* Please unban my Account and unlock this device please snap Team ### 5/5 — Hi *2026-08-24, version 14.20.0.56* This is fun.:) ### 5/5 — Just an option *2026-08-24, version 14.20.0.56* You should add like a normal white car and a pink Beatle! ### 5/5 — Y *2026-08-24, version 14.20.0.56* Good --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*