# SnapLot — user reviews > 100 indexed App Store user reviews of SnapLot by Homenet Automotive, rated 1.40/5 from 200 ratings. - Source: https://appshunter.io/ios/app/snaplot/id1172875096/reviews - App overview in markdown: https://appshunter.io/ios/app/snaplot/id1172875096.md - Rating breakdown: 5★ 13 · 4★ 4 · 3★ 5 · 2★ 13 · 1★ 165 ## What do users think of SnapLot? Overall sentiment: negative **Pros** - 📷 Good camera functionality when working properly - ✅ Improved stability compared to earlier versions - 🔄 Integration with HomeNet/VAuto inventory systems - ⚡ Faster than traditional camera + manual upload workflow - 🎨 Clean and intuitive user interface design **Cons** - 🐛 Constant app crashes and freezes - 📤 Unreliable photo uploads and sync failures - 💾 Excessive storage consumption (50-100GB+) - ⏱️ Extremely slow performance and responsiveness - 🔋 Severe battery drain and device overheating - 🔐 Frequent unexpected logouts mid-session - 📸 Photos disappear, duplicate, or upload in wrong order - 🚫 Requires screen to remain on during uploads - ⚠️ Unresponsive capture button and processing delays - 🛑 Missing confirmation prompts for destructive actions - 📱 Poor iOS compatibility compared to Android - ❌ Inadequate customer support and slow response times - 🔌 Requires constant app reinstalls to function - 🎥 360 photo functionality frequently locks up - 🔍 Inventory sync issues and duplicate vehicles - 🎬 Recent updates introduced new bugs instead of fixes - 📵 Audio interruption when opening camera (recent update) **Commonly reported bugs** - App crashes during photo capture and processing - Photos stuck in sync queue indefinitely - Upload progress lost when clicking refresh - Session expiration while actively using app - Photos failing to upload despite multiple attempts - Accidental deletion of all media without confirmation - Storage cache not clearing properly - Inventory download failures - Duplicate photos uploaded from single selection - Photos uploading in incorrect order to website - Random photo deletion during reordering - App freezing when switching between apps - Barcode scanning failure on iPhone 15 Pro - Login screen flashing and unclickable options - Inventory duplication after uploads - Hotspot duplicates appearing in 360 views - Volume key interference with music/podcasts - VAuto login failures post-update - Pending upload notifications continuing after completion - Device overheating causing performance degradation - Unresponsive search bar in inventory screen - Photos not appearing on website despite successful upload **Most requested features** - Background photo uploading capability - Confirmation dialog for delete all action - Clear cache and unused data option in settings - Photo deletion functionality for specific images - iPad compatibility support - Ability to reorder multiple photos at once - Camera grid lines and exposure control on iOS - External Bluetooth shutter support - Ultra-wide camera support - Permanent flash disable option - Higher photo upload limit (currently capped at 30) - Filter retention between sessions - Do not remind me option for camera rotation prompts - Better keyboard compatibility - Two-factor authentication removal or improvement ## Newest reviews (17 of 100) ### 2/5 — App Storage *2025-12-02, version 6.42.0* I’ve used this app for my dealership for a couple years now, I don’t mind it, the camera function is better than other apps we’ve used. However, recently the app takes up over 100GB of storage on my phone. ### 1/5 — would give 0 stars if I could *2025-07-16* I take inventory pictures for 5 different dealership lots and this app crashes non stop. literally it takes 5-30 seconds to take ONE picture and it should take 1 second. each car has 20-45. it also DRAINS my phone battery because of all the glitching and crashing. i start around 6:30am and my phone is at 20% by 9:30am even with low power mode on. it’s extremely frustrating. i’ve been doing this for over a year and it’s never been as bad as it has the past 3 months. ### 1/5 — Absolutely horrific *2025-07-11, version 6.37.0* I would rather put my balls through a wood chipper than to ever have to open this app again in my life ### 1/5 — Fix the app *2025-07-02, version 6.36.0* Constantly crashes and gives critical error message. Freezes while navigating the app constantly and also freezes after pressing the capture button in the camera. Also when you delete photos it pretty much just does its own thing and deletes photos you haven’t selected. I’ve been using this for 1 day and it’s made my job 10x harder to do. I thought carsforsale.com was bad but this feels like it was designed by middle school computer programming students. ### 1/5 — Worst app *2025-06-16, version 6.35.0* I’ve been using this app for a few years now, only because my company uses them. This is about the most useless app I’ve ever used. It takes up 50gb of space and doesn’t save anything. You can hardly take more than one picture without it being frozen forever. I would put 0 stars ### 1/5 — Makes My Job Miserable *2025-06-04* Most of my shifts consist of taking pictures of a lot of cars. This app makes it 10x harder to do that because it constantly crashes and when I press on the capture button it takes forever to take the picture. I’m on a fairly new iPhone so I know for a fact it isn’t my phone. It’s takes forever to upload pictures and sometimes I have to refresh it a few times for it to upload them successfully. My biggest problem with this app is the crashing screen and unresponsive capture button. This is very irritating and it makes my job a lot harder. It turns my 5 minute task into a 15 minute one. **Developer response:** Thank you for your feedback, and we're truly sorry to hear you're repeatedly experiencing this issue. Please log an in-app support case by navigating to the application's left menu clicking on "Help and Support" section and "Open a Support Case". This would help us with more detail information for troubleshooting. Thank you for your patience, we're committed to delivering a smoother and more stable experience. ### 1/5 — Freezes like crazy *2025-04-03, version 6.30.0* You guys need to do better! When it works it’s fine but the way it glitches and freezes when you’re in the zone is nothing but super frustrating l! BE BETTER!! ### 1/5 — Horrible Update *2025-04-01, version 6.29.0* The app constantly freezes up and ever since the last update, every time I open the app, it tells me there’s no dealership selected and it doesn’t let me select one. I have to sign out and sign back in EVERY SINGLE TIME I OPEN THE APP. Even if I close out of it and get right back in it, it makes me sign out and sign in. Half the time the pictures don’t even upload. ### 1/5 — It’s really bad *2025-02-28, version 6.27.1* Like every other cox product. Vin scan freezes when you open it. Requires screen on to upload from the queue. ### 1/5 — Nightmare *2025-01-31, version 6.26.0* The app freezes every time you snap a picture. The more pictures you take the app takes up more and more storage on your phone so you either have to delete & reinstall the app every so often or delete whatever you can from your phone. Wish my job never had me taking pictures I’m thinking about just smashing my phone so I cant take pictures anymore. ### 1/5 — Useless *2025-01-29, version 6.26.0* It used to be able to work with an iPad, I don’t want to use my personal phone for work, and since it’s not compatible with the iPad I’m forced to to it, FIX IT it has potential ### 2/5 — Cool idea but really buggy *2025-01-29, version 6.26.0* Trying to upload photos it’s a nightmare about once a week it will somehow upload the same photos that where only selected once 4 times giving me 80 photos on one car This and tons of other glitches ### 1/5 — Cox…..FIX THE APP!!! *2024-10-01, version 6.20.2* This app needs to be completely overhauled. It constantly struggles to keep up. I have to delete the app and reinstall every other day (I use the app everyday). This app is not IOS friendly. This version on android works far far better. Also, inventory is often duplicated after using the app. I’m at the mercy of the developer. I’m not switching my phone because the developer can’t get it right. Cox, fix the app. ### 1/5 — Buggy counterintuitive trash *2024-09-10, version 6.19.0* This might be the most unenjoyable app I have ever had the displeasure of using. Whether it be the terrible upload process, the fact that you can’t reorder more than one photo at a time, or the overall clunkiness of the UI. If you aren’t required to use this app—Don’t. Stay far away. ### 1/5 — Horrible app *2024-08-09* My work thinks this app works but they don’t actually use it and I am the one who has to. This app basically makes you do double work. The app doesn’t always upload all the pictures you took. I am connected to wifi and do all their recommendations. Really sick of this app. When I try to take a picture most of the time it takes about 10-15 seconds for the picture to even snap so I am just standing still waiting for the picture to take. I don’t see how this is easier and faster than using a digital camera and just uploading the old fashioned way. **Developer response:** Thank you for providing your feedback, and we're sorry to hear about the difficulties you’ve encountered. We want our app to simplify your work, not making it more difficult. The issues with upload queue and the delay in capturing photos that you mentioned are definitely a concern. We’re actively working on improvements to resolve these problems. In the meantime, could you please contact our support team through the "Support" section in the left menu about the issues you're facing? Having information such as the device you used and what activities you've done will help us identify and address these issues more effectively. Thank you for your patience and understanding. ### 1/5 — Absolutely horrific *2024-07-11* Left my dealer job for two years. Came back to find this app had somehow gotten easily 10x worse, have no idea what these guys are doing and after dealing with them directly for years I can assure you they don’t care either. Back then it was sync issues, now it’s freezing every two seconds. Better off shooting in camera roll and uploading manually. Horrific experience trying to get work done. **Developer response:** Hi Sam, We're very sorry to hear that the app has not met your expectations, and we apologize for the frustration caused by the sync issues and freezing. We appreciate your feedback, and we are actively working to address these issues. If you're willing, please reach out to our support team so we can better understand the specific issues you're facing and work on resolving them. ### 1/5 — Terrible App!! *2024-06-17, version 6.14.0* Constantly freezes! It will work awesome for 1 or 2 weeks and then stall on uploads or the app will completely freeze! ## Most critical reviews (10 lowest-rated) ### 1/5 — Battery Drainer *2026-06-16, version 6.49.0* No option for FaceID so you are having to log in multiple times a day. Had to get a power bank so I could charge in between vehicles because this app will drain your battery. Can take more than 2 hours for pictures and video to get from the app into vAuto. Lots of freezing and crashing of the app. ### 1/5 — UGH. *2026-06-12, version 6.49.0* Actively makes my job harder because of how poorly programmed it is and the lack of QOL features. ### 1/5 — Buggy to the point of unusable *2026-06-09, version 6.48.0* You can try updating, uninstalling and reinstalling and this app will still constantly kick you out and have issues loading. Also, check your queue as you can’t ever get more than a few out-of-order photos to upload unless you babysit and stare at the screen, constantly refreshing. Don’t bother downloading ### 1/5 — worst app i have ever used *2026-05-20, version 6.48.0* this app frequently signs me out, doesn’t upload pictures, uses up your battery, and straight out won’t work half the time ### 1/5 — Worst app I’ve ever used *2026-04-30* Not only does this app eat your battery as if you were playing a triple A game but it doesn’t even work half the time. Photos take forever to upload if they even upload. If you don’t leave your app open then the photos will not upload and if you don’t upload them same day they will enter a state of limbo where the photos appear on ur end but not online. And the only resolution is to delete the app and redownload it to reset it. This is by far hands down the worst app I have ever used and the fact I have to continue to use the god forsaken app for work makes me contemplate everything. **Developer response:** Thank you for taking the time to share this detailed feedback — and I’m really sorry for the frustrating experience you’ve had. The issues you described around battery usage, slow or inconsistent photo uploads, and reliability are definitely not the level of performance we expect from the app. We understand how disruptive this is, especially when you rely on the app for your work. The behavior you mentioned is something we’d like to investigate further with high priority. Could you please submit a support ticket through the app so we can gather more details? This will help our team identify the root cause and work toward a fix more effectively. We truly appreciate you raising these issues, and we’re committed to improving the experience. Thank you for your patience while we work on resolving them. ### 1/5 — Where to start.. *2026-02-02, version 6.44.0* Slowest uploads ever. I understand only uploading while the app is open, but now it will only upload while ON THE UPLOAD SCREEN. If I click refresh I actually lose upload progress. IPhone 17 pro. Ridiculous ### 1/5 — Horrible app *2026-01-16* Work for a car dealership and this app is the sole reason pictures will take 45 mins+. Take a whole set of pictures for a car? Don’t worry SnapLot won’t let you upload any of them and will force you to retake every picture with the hope they upload the second time. There’s been days I spend over an hour on pictures that should take 15 mins. **Developer response:** Thank you for your feedback, and we're truly sorry to hear you're repeatedly experiencing this issue. Please log an in-app support case by navigating to the application's left menu clicking on "Help and Support" section and "Open a Support Case". This would help us with more detail information for troubleshooting. Thank you for your patience, we're committed to delivering a smoother and more stable experience ### 1/5 — Very frustrating *2026-01-02* The idea of the app is great but it crashes constantly. I work five days a week and have to delete and redownload the app at least four days a week. Recently, the app has started claiming that I am overloading the camera and processing too many pictures at once, which has not been an issue before the week of Halloween. Since then, it happens all the time. The only way to fix the issue is to delete all the pictures from the car, wait for that to process, and retry. I have had to upload the same pictures to the same car two or three times, sometimes five, more often than not. I have reached out to customer service through email and they are impossible to get ahold of, and when you finally do get in contact with them, they ghost you. I don't have the time to call them, especially outside of work hours, as I am a college student. It takes at least an hour to upload a couple cars, if the app is running without issues. When I ask others what their experience has been with the app, they share that they also have very negative reviews on it. Terrible app, terrible customer service. **Developer response:** Thank you for your feedback, and we're truly sorry to hear you're repeatedly experiencing this issue. Please log an in-app support case by navigating to the application's left menu clicking on "Help and Support" section and "Open a Support Case". This would help us with more detail information for troubleshooting. Thank you for your patience, we're committed to delivering a smoother and more stable experience ### 1/5 — Worst app *2025-08-26, version 6.40.0* I’ve been using this app for a few years now, only because my company uses them. This is about the most useless app I’ve ever used. It takes up 50gb of space and doesn’t save anything. You can hardly take more than one picture without it being frozen forever. I would put 0 stars ### 1/5 — i wish i could give it 0 *2025-07-25, version 6.38.0* makes everything worst these guys are terrible developers ## Most praised reviews (10 highest-rated) ### 5/5 — Heart *2022-11-07, version 4.10.0* Love it. Best I’ve used. ### 5/5 — Great App *2022-05-23, version 3.7.0* Work at a dealership and use it everyday ### 4/5 — Good but needs work *2026-03-09* This app used to be MUCH worse as the reviews say, but they have worked out most of the bugs. I occasionally still have photos get stuck in processing, but re-uploading the media usually fixes that issue. Every once in a while I do get signed out mid session because “the session has expired” while I’m using the app, but again, only every once in a while. One major flaw I still have is there not being any “confirm” or “are you sure?” prompt when you press delete all. I have a habit to press the edit button on accident with the way I hold the phone and I usually don’t notice until I accidentally delete all of my media when I go to add more and have to start all over. But besides that, it’s become a pretty good app. ### 4/5 — No issue *2024-05-08, version 6.11.0* No issue for the first time I used this app ### 3/5 — Frustrating but has potential *2026-01-25* So I’ve been using this at work, both on my personal phone and work phone. My biggest issue is storage. The app now takes up 77GBs on my personal phone. I contacted my rep and they said to clear cache in the app settings or unused data and so on. That option is nowhere to be found. My phone needs an update but I can’t install the update because of how much space the app is using. Then I was asked to delete photos of cars we don’t have anymore from the app but it still doesn’t have that option either. Not sure what else to do. I’ve tried everything but deleting the app itself and was afraid it would remove all the photos of the cars from our website. Kinda stuck. **Developer response:** Thank you for your feedback, and we're truly sorry to hear you're repeatedly experiencing this issue. Please log an in-app support case by navigating to the application's left menu clicking on "Help and Support" section and "Open a Support Case". This would help us with more detail information for troubleshooting. Thank you for your patience, we're committed to delivering a smoother and more stable experience ### 3/5 — Camera *2024-05-04, version 6.11.0* More and more improvement ### 3/5 — Audio while shooting photos *2024-01-11, version 6.4.1* The app has mostly seen improvements over the last 4 years that I’ve used it but with the latest release, my audio from Apple Music or Podcasts is now interrupted every time the camera is opened. Please fix this. ### 3/5 — How does it always get worse? *2023-02-17* Literally every time y’all do an update on this app it gets worse. Limiting the photo upload count to 30 at a time is also 1 of the worst changes made. I understand it’s to improve speed (IT HASN’T AT ALL) but full shoots on vehicles average between 30-35 photos more times than not. So having to now go back and upload a 2nd time to the same vehicle all for 1-5 photos is ridiculous when the app ran smoother when there was no limit. Just pay a decent coder to right y’all a better script because this app is trash 8/10 times. 3 stars tho because uploading photos to vehicles through this app still beats having to transfer photos to a computer and uploading through the web browser. **Developer response:** We would like to apologize for your recent experience with SnapLot. We understand that the image import limit of thirty may not be very convenient. This limit has been incorporated to keep the device resource utilization in check which otherwise could also cause issues like application crashes, image loss or duplication. We are further exploring to provide better flexibility to the import limit so that the users can better manage it. Could you please reach out to our team using the Support menu item available in the SnapLot app and share additional details so that we can have a specialist get in touch with you. Reinstalling the application is not a recommended way to resolve any issues with the application. ### 3/5 — This platform should be better *2022-11-02, version 4.9.0* It is quick and easy - yet a couple issues with not publishing units, double units a couple times. Not the performance one would expect from this company. ### 2/5 — Just no *2026-07-24, version 6.50.1* It’s hard to actually do your job when this app doesn’t work half the time --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*