# Snapon BK8500 — user reviews > 17 indexed App Store user reviews of Snapon BK8500 by Snap-on Inc., rated 2.00/5 from 11 ratings. - Source: https://appshunter.io/ios/app/snapon-bk8500/id1088494015/reviews - App overview in markdown: https://appshunter.io/ios/app/snapon-bk8500/id1088494015.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 2 · 2★ 3 · 1★ 5 ## Most critical reviews (10 lowest-rated) ### 1/5 — 800$ wasted app doesn’t work *2026-07-19* I bought this scope for 800 right off the truck hoping I would be able to connect to my phone. Keeps saying address wrong no matter how many times you do it ### 1/5 — Do better Snap-on *2026-01-23* Don't ever buy anything electronic from snap-on, they don't know what they are doing and the app doesn't work ### 1/5 — will not connect *2022-01-23* Will not recognize the iPad is connected to the BK8500. It shows a dialog to tell you it needs to be connected, but it’s already connected. No way to get past that. I got the BK8500 because it could theoretically be used with an iPad, but connection was flaky at best, and hasn’t connected at all in several years. ### 1/5 — Needs work *2019-10-02* Will not connect to the app even though it shows up in wifi area first time but after that it doesn’t even show up in wifi. Very disappointed thank god im only trying this unit seems like a great unit except for that...too bad Snap-on you just lost a sale.🤬 ### 1/5 — Fix it *2019-09-26* Not reconnecting after first use, tried reinstalling and rebooting. No possibility to "connect by ip" as faq suggests ### 1/5 — Terrible *2017-02-01* Won't connect to iPhone don't waste hours of your life too ### 1/5 — Cannot connect my BK8500 to iPhone 6plus *2017-01-22* Just recently purchased this scope. I was excited to see it also has an app for iOS devices. I cannot get it connect to the handle, my Snap-on rep also tried. He is referring the issue to the Snap-on tech guy in my area. Please fix the app! I would like to use my scope paired to my phone. ### 1/5 — Joke *2016-12-22* Does not work on iPhone 7, spent 1200 on the borescope and will not do what it's supposed to do. ### 1/5 — Doesn't connect to wand *2016-12-03* This app doesn't work at all with iPhone 6s Plus. Keeps saying the up address needs to be set and I've set it up a million times. I spent $1200 on a scope and I can't use it to its full potential. Fix this please. ### 1/5 — Please fix this app *2016-11-29* Will not work on iPhone 6 ## Most praised reviews (7 highest-rated) ### 5/5 — Please help *2026-01-10* Everything was fine and then it wasn’t once my device is connected it and I open the app the app crashes and closes out. ### 5/5 — Everyone needs training *2020-06-22* I am going to make a video on how to connectThis to your phone I’m tired of everybody saying it doesn’t work I have one and friend of mine has one I connected it to my iPhone 8 Plus and I connected his for him to his iPhone 11 Pro it works fine. It’s a matter of just knowing how to do it I will post a follow up comment with a link to a YouTube video showing you guys how to set it up. ### 3/5 — No *2019-11-03* No trabaja con ios13 ### 3/5 — Please update *2019-10-16* It does not work with the new IOS 13 ### 3/5 — It does work *2017-07-13* just need to connect to the scopes wifi hotspot, once connected tap the little i icon and change from dhcp to manual ip adress, enter 192.168.10.241 as the ip, and 255.255.0.0 as the subnet mask. Three stars because the video from the scope is laggy, not the app, but the scope itself. ### 2/5 — App crashes *2026-07-30* App used to work great but no longer works with newer iOS version I guess because as soon as I try to connect to the camera the app crashes. ### 2/5 — Please update! *2020-10-18* Does not work with IOS 14 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*