# Snapshot® Mobile — user reviews > 54 indexed App Store user reviews of Snapshot® Mobile by Progressive Insurance, rated 4.42/5 from 5,165 ratings. - Source: https://appshunter.io/ios/app/snapshot-mobile/id1228705679/reviews - App overview in markdown: https://appshunter.io/ios/app/snapshot-mobile/id1228705679.md - Rating breakdown: 5★ 3,891 · 4★ 512 · 3★ 208 · 2★ 131 · 1★ 424 ## What do users think of Snapshot® Mobile? Overall sentiment: negative **Pros** - 👍 Accurate trip tracking - 👍 Helpful for monitoring driving habits - 🚀 Convenient app integration **Cons** - 🐛 Inaccurate phone usage detection - 🐛 Inconsistent hard braking/acceleration detection - 🔋 Drains phone battery - 🤔 Penalizes normal driving behaviors - 🤔 Unclear how data affects insurance rates **Commonly reported bugs** - Continues to track after reaching destination - Fails to recognize when driver is not using phone - Inconsistently records trip details **Most requested features** - Option to mark trips as passenger - Ability to review and edit trip data - Differentiate between phone usage for navigation vs. other purposes ## Newest reviews (16 of 54) ### 2/5 — New Snapshot in Progressive app hosed *2023-02-21, version 2.11* I used the Snapshot app a couple of years ago when it was external to the Progressive (overall) app and it worked well. Unfortunately now it’s internal to the Progressive app - and this time it’s recording phone usage that ISN’T HAPPENING!! I never use my phone in the car and I’ve even put it in the back seat in a bag - and Snapshot will record that the phone was used. I’ve phoned a couple of times (customer service told me one time to make sure my engine was off - no idling in a parking lot) but their suggestions didn’t change anything. I believe that the app is now registering when the user is using Waze, or other apps that are tracking your locations - like if you’re using a pick up service at a grocery store, etc. I’m VERY unhappy with the new “internal to Progressive app” version. ### 2/5 — Wildly Inaccurate *2023-02-01, version 2.11* This app has a great concept just like all of the others. We recently switched to Progressive from another insurance company so I of course wanted to take advantage of the driving app. I’ve always gotten A+ ratings. When you have teenage drivers every little savings helps, however this app needs MAJOR improvements. It does not log all of your trips, it marks trips wrong, it says phone usage when you didn’t even touch your phone. The app itself is also absolute garbage it is constantly telling me to enter my phone number to “log” back in . Okay fine no issues but then It says this number is blocked for too many attempts. It tells me to call. Listen if I wanted to call and wait on hold for however long I’d just use a local company for my insurance. This is an app, I should have to option to fix this “bug” and log back in from whatever mess this is THROUGH the APP! The creators need to go back to the drawing board and give it a whole revamp. It got 2 stars from me because it is decently designed and some what easy to navigate. ### 3/5 — Not for Someone that Drives Less *2022-12-19, version 2.10.1* The app is great for gathering data on your driving habits. But there’s room for improvement in that if you drive infrequently it doesn’t help. For example; I only average 8 miles a week driving my local errands so I’m not getting the trips and mileage that they need from you. You shouldn’t be penalized for being a driver who drives infrequently. And it’s also logged me a couple of times as using my phone while driving and I never use my phone when I’m driving, so it’s got a glitch there. ### 3/5 — Interesting Concept…but that phone use. *2022-10-11, version 2.10.0* I see many reviews complaining of the same issue. Phone use. I typically would have my partner pull up GPS directions on my phone, text someone back, change the music. Used to resort to giving the grumpy toddler in the back my phone to watch videos to limit the distractions of crying and whining while driving. I can no longer do that as it will say that 80% or more of my drive I was on my phone. I wish there was some way to avoid that although I understand there would be no way to prove it. Also, the hard breaking is a weird part, if a kid runs in front of my car and I slam on my breaks, im getting faulted for being a driver that just slams on their breaks. This is an interesting concept I just think it could use some more work ### 2/5 — Inaccurate phone usage *2022-06-23, version 2.8.0* I’m learning I have to be careful while using this feature now because the app will continue for about 5 minutes or so after you have gotten to your destination. I am able to use GPS as long as I set the destination before I leave and don’t touch my phone the whole trip. But when I park my car if I don’t wait at least 5 minutes it will count the phone usage on my trip. They should make a feature that lets you end your trip on the app and trim the phone usage off at least a minute before you end the trip. I have used the snapshot device in the past and so far I feel like the phone app is more accurate with hard breaks. The device was way too sensitive and would always report on what most people would consider normal breaking. I’m giving 2 stars because the app at least has made me drive more cautious, stop tailgating and pay more attention. All for saving money lol. ### 2/5 — Inaccurate *2022-06-03, version 2.8.0* The phone usage is incredibly inaccurate. I don’t use my phone at all while I drive. I actually keep it in my purse. I have such bad anxiety about being distracted while I’m driving I hardly even talk to passengers in the car. But this app constantly says I’m on my phone. Every time I shut my car off, go inside or to my destination and THEN get on my phone it counts it as phone usage. If I use my gps but don’t even touch my phone, just have it on so I can hear the directions through Bluetooth it counts as phone usage. I literally have to leave my phone in my purse for about 10-15 minutes after I get out of my car before I can get on it safely without it being counted against me. It also doesn’t always get my drives correctly. It will stop my drive after like two miles. And then halfway through my drive it will start again and create a new trip. If I go to the gas station, get gas and get on my phone while waitin, then leave and continue driving it counts it as one complete trip and Phone usage. Even though I literally wasn’t even driving and the car was off pumping gas. It’s extremely frustrating. ### 2/5 — Inaccurate *2022-01-25, version 2.6.0* As others have said, this app erroneously records phone usage. It regularly says I’ve used my phone when it hasn’t been touched for the entire drive. I’ve contacted progressive a couple of times about this issue. The most recent time they told me if the phone moves it could count as usage. So basically if it slides around a little in the charging area of my car, that counts as usage. It is also extremely sensitive about the hard breaks issue and then gives condescending advice about slowing down at a stop light. Hello, I’m not slamming on my breaks when I get to a red light. I’m slamming the breaks when some idiot cuts me off! Or once when I stopped for a pedestrian who walked out into a crosswalk. I guess the app would prefer I ran him down. All in all I regret signing up for this thing. Especially if I don’t end up getting a discount. It is not worth the hassle. ### 3/5 — Continues to track when not driving *2022-01-17, version 2.6.0* If you make a short stop somewhere, it’ll continue to track as if you didn’t stop. I frequently make short stops at coffee shops or other places and if I use Apple Pay for that, it counts it as me being on my phone, but I won’t be driving at that point. It’s just kind of annoying that the app doesn’t see that your stopped at a coffee place or something. It also continues to track phone use for a little bit after you’ve ended your drive. Like when I get out of my car to go into my house, the app will still have the notification that I’m driving, but I’ve already parked locked my car and went inside my house. Other than that, the app tracks driving patterns really accurately. ### 3/5 — Has Issues *2021-12-22, version 2.6.0* I have two big issues with this app. One is phone usage. If my Lock Screen is even just on it seems to count as usage even if I’m not using my phone. I keep it in my cup holder because I have CarPlay and never using my phone physical in my car. The other issue is it is terrible at recognizing if I’m the passenger. Every time I ride with my coworker it thinks I’m driving and his habits hit me. And if I don’t check the app daily, then I can’t switch it to passenger for those trips. My coworkers driving is definitely hurting my score on the days on forget to check the app. ### 1/5 — Scam to get you into Progressive *2021-11-04, version 2.5.1* This app and its 10% initial discount is just a scam to get you into Progressive insurance. I just used it for several months and had an A+ for my driving. They sent me an email saying I’ll be getting $191 discount starting from my next 6 months period. They indeed gave me $191 discount but after raising my rate by $206. They raised the premium to cover the “discount” they promised. So, basically I’m not getting any discount. There were no reason to raise my premium as I didn’t have any accidents or any claims, did not move my residence, did not add any drivers to my insurance, did not change my car, did not receive any traffic violations or citation. The only thing changed was the discount they are offering me for safe driving. This app is very sensitive when counting hard break and fast acceleration. If you have one hard break it will count like 5 hard breaks. I had been driving like my grandpa to get this discount. If they give you discount, they will raise your premium to make it even or in my case I’ll be paying $13 more than I used to after getting the discount. I wouldn’t recommend anyone to sign up for this scam. It’ll be a complete waste of time. Also, this app drain your battery very fast. You’ll be charging your phone 5-6 times a day. ### 1/5 — Needs start and end drive buttons *2021-11-02, version 2.5.1* I think some of the app works well, but it’s really frustrating. I have an A+ rating, but I’m never going to get the required miles. The app needs two things: 1. Start Drive Button - A button you click right before you start driving. I work remotely so I don’t drive a lot as it is. The app only gets about half my drives (I have the app open on my phone, latest app version, latest iPhone version). 2. End Drive Button - I’ll arrive at my destination, but the app doesn’t register it. Example, I’ll get home, put away all my groceries, then go on my phone and it still thinks I’m driving so I get an event ### 1/5 — Need to work on accuracy and more options. *2021-10-26, version 2.5.1* This app needs a lot of work. The app needs to detect when the vehicle has completely stopped and turned off. I have been penalized twice within a week for having turned off my car and looking at my phone right away. This should be worked on for better accuracy. Another flaw is the option to depict that the driver was not using their phone while driving. My phone ring on FB messenger and my spouse picked up my phone that was charging to answer it. I was penalized for 10% of the ride. My passenger picked up my phone and was interacting with it. Please come up with an option to choose this for the trip. ### 1/5 — Terrible app if you use your phone a lot *2021-10-05, version 2.5.1* App judges your driving based on several things, including phone use. I use my phone a lot but thanks to this app, i now turn off my phone before i start driving, have put my iphone in do-not disturb when driving and do not even touch my phone till i am done driving, even then the app keeps dinging me for phone use while driving. Once i am done driving, for a good 3-5 minutes, app thinks i am still driving and keeps giving me negative feed back. I would get rid of this app and get the device if i could but i drive a tesla and app is the only option, terrible app, do t use if you can avoid it ### 3/5 — This application has limitations. *2021-09-22, version 2.5.1* If you don’t have the phone securely mounted someplace and ones dog moves the phone while one is driving, the app thinks you’re using the phone. If one pulls over to a safe place to use the phone, the app records that as phone usage while driving. The app is requesting a lot of metadata from the end user only to misconstrue this data. Why does the app need permission to use my contacts? Also, with location enabled my battery goes down to 20% rather quickly, which causes one to connect to a power source to make the phone usable. This app could be so much better. ### 1/5 — Very inaccurate *2021-09-13, version 2.5.1* Ive reported inaccuracy over and over and they have actioned nothing. I have to check the app everyday because no matter where youre at in the car it says your driving. I dont drive much maybe twice a week. My week old driving habits with excessive phone usage ate all from me not checking the app cause i wasn’t driving. Last thing i want is to have to baby sit an app so my insurance doesn't go up. The few times i did drive my phone was in my purse and i answered a call via my car and i got phone usage. Again contacted them and they said the app only counts it if my phone is physically interacted with so i guess my check book is in there playing phone games while im driving. What a joke! ### 1/5 — APP costs me money but doesn’t work *2021-09-11, version 2.5.1* I voluntarily uploaded the because it will “save me money”. It crashes. I get nasty emails from progressive saying “ app isn’t on, you can be penalized if you opt out!” BUT I DIDNT OPT OUT!! It crashed. I hit the link in the nasty email. It reopens to a “survey”. I answer the survey and phone freezes. Many times, not just once. So I can’t open the app to report my driving. I call. Rep says” delete and reinstall” except when I Do that, to reinstall takes me to the app in the AppStore, and a tiny Cloud symbol which reinstalls the app with all my data and it crashes. I call. Rep says “delete it from the Cloud”-( family member works for apple and has no idea how to do that. ) I ask rep-He had no idea either. Meanwhile I am voluntarily increasing my auto premiums and I am a GOOD DRIVER. Progressive-SNAPSHOT IS A BAD IDEA UNLESS IT WORKS *FAIRLY*!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Dreadful app *2023-10-13* I’m a longtime Progressive customer and very happy with the company. Many years ago, I used the plugin device and (I think) got a discount. This app is another story. It’s dreadful. I’m the ONLY driver but the app defaults to “ it appears you weren’t the driver on this trip.” Every daggone time I have to remember to go back to the app and change my role to “Driver.” I don’t drive much anymore & the app can’t seem to handle that either. I’ve used the app a long time now without coming to the end of the progress bar. Yesterday, I got a message to delete the app because it was done collecting data. I logged into Progressive on my desktop and got a message that The app wasn’t finished with me. When I tried to reinstall and reregister I was locked out. It’s very frustrating, and the only time I e been dissatisfied with Progressive insurance. I’ve called twice for tech support and spoken with nice people who assured me the nonworking app was working just fine. Even Progressive tech support has no idea what this app does. If you want to participate in Snapshot, my advice is to ask for the plugin device. It actually does work. ### 1/5 — Not a good app *2023-10-05* I have had Snapshot on my phone since February 2023. I just found out today that any movement in the car or any notifications including those from ring doorbells and other forms of notification that cause the screen to go on even if you were not touching the phone, will count against you, because any time the screen goes on, it counts as if you are manipulating the phone. I called progressive about this and find this unacceptable. They do not have a software solution for this. My advice, if you are forced to use this app, turn other notifications off, except absolutely essential ones. Because anytime a notification makes the screen go on, it will count against you and you don’t want to get billed at a higher rate because it is showing that you are using your phone when you are clearly not. This also applies to the phone being in motion and obviously, in the car, the phone is in motion. So I would have to give this app a one star rating based on my experience. I would give it zero if I could. ### 1/5 — Barely works *2023-08-29* I have had to delete and redownload the app randomly about 5 times since I’ve been having to have it. It’ll just stop working and won’t even tell me and it’ll act like it’s done collecting data even though the tracking period isn’t over yet. I’ll have this garbage app on my phone for the next 10 years at this rate. Beyond that though, it’s terrible at tracking anything. It’s calculated a hard break when I’m going straight down the road and never even touch my brakes. My latest fun one was I got two hard breaks while the car was still sitting in my front yard. Alongside that, I got a fast acceleration the other day, which is downright comical considering I’m driving a 2012 Prius C, there’s no such thing as a fast acceleration in that car, I’ve seen scooters that are faster than that car. If I would’ve known what a piece of crap this app was I never would’ve bothered, it’s been way more trouble than it’s worth, don’t waste your time. ### 1/5 — The App is a joke *2023-03-25* I have to have this app in my phone and I can say it’s terrible. Depending on the sensitivity of your phone it will flag you often for breaking hard or accelerating fast even though you don’t. I contacted Progressive to complain and they lied to me and said it only determines if you accelerate or break hard by gps. Total lie as I purposely made my phone read a break hard by lightly slowing down and then dropping my phone on the truck floor….. Maybe it’s a glitchy app, but it’s crazy that it worked….. If you have an old phone probably better to use that so you don’t get so many false “events”…. When I originally downloaded the app, it worked fine. Then after a month it said I could delete it. Then Progressive said I have to reinstall, then it picks up false “events “ all the time. I’m going to switch insurance if they say we have to pay more! ### 1/5 — Logs phone use even when phone was not in use *2022-09-04, version 2.10.0* I purposely leave my phone in my purse when using this app, so I do not use my phone when driving. Still, most trips will have a phone use “event”. It may be because my screen lights up when a text or call comes in, but even though I don’t answer it, it will log it as a 0.1% phone use and count it against me as a full event. It is extremely frustrating because I am so compliant: I no longer take phone calls when driving (I can’t even have my passenger answer my phone call or text for me), and I can’t use navigation or my phone for music when driving because it counts it all as events. So even though I have given all this up to try to get a good rating, I will still have a drive where I do not touch or use my phone in any capacity, yet still get a phone use event. I think it’s unfair and extremely annoying. ### 1/5 — GPS Counts As Phone Usage *2022-07-08, version 2.8.0* A few others have mentioned it and I feel the need to as well, but there is an issue where if you have your phone open with GPS it will count as phone usage. This is a problem for me especially as the only time I really drive long distances is to see family and I have a tendency to get lost. I learned that due to me using GPS constantly it counted towards my phone usage while driving and my rate went up 189$ because of this. I literally cancelled my Progressive policy because of this as they said there was nothing they could do because I was using my phone while driving. Mind you my phone was in my Center console not even in sight, so this just felt like an extra blow. ### 1/5 — Doesn’t work *2022-05-01, version 2.6.0* Every time I open the app it directs me to settings to change that it can always monitor me. I do it every time. Then a few weeks later I get an email that Snapchat hasn’t heard from me for a while so I get back on and it has me change it to always allow. I have changed it to always allow over a dozen times. I have tried leaving the app open in the background in the hope that it monitors me if it is still open-ish and it still doesn’t work and track my driving. My car insurance is going up ten dollars a month and I can’t help but think that it is a direct result if this app not working properly. ### 1/5 — Tested it out on an easy drive *2022-03-17, version 2.6.0* Gave it a trial run. It said I had “7 events - hard braking” but the trip details only show 3. Funny enough, I actually had ONE where a car (no signal) cut me off so they wouldn’t miss a turn and THAT one actually didn’t register. One of my “hard braking events” supposedly occurred when I gingerly parked my car in a cramped parking lot and another during the slowest roll through an extremely busy construction zone. Definitely seems like a scam to raise your rates. Update: I literally NEVER use or so much as touch my phone when I drive. I do however have teenage daughters that take turns picking songs on my phone while it’s using Apple CarPlay. There’s no way to change this data without dismissing the entire event as if you were a passenger. Also there’s now an extra trip showing during a time both me and my phone did not leave the house because my whole family had COVID. Despite the threatening “you must keep this app open in the background” messages or whatever, snapshot managed to record allll of this ^^ regardless. Anyway, my update is that it’s still a scam. I’m deleting and will gladly pay the whole like $11 dollars it had knocked off our policy. Hope my rates don’t go up even more based on the few trips they fabricated/“collected data” from. If you’re thinking of signing up, don’t. Just have Credit Karma or Chime pull better rates elsewhere instead. ### 1/5 — Phone usage *2022-02-02, version 2.6.0* I have issues that when I use Apple play I will get docked points for phone usage or when I arrive at a location and park and get my phone to check text messages or check while I stop at a gas station and am parked in a safe location I get docked points. Seems unfair as I don’t use my phone while driving. Randomly got hard braking a few times without it even mentioning where exactly. (I’m very light on the brake pedal) so the app seems figidy if my rate does go up because of their app issues I will switch companies. I have also had an issue where my wife was bad so it would charge my phone and then disconnect and automatically reconnect and so on this also docked me points. ### 1/5 — USER UNFRIENDLY - READ BEFORE DECISION *2021-12-10, version 2.6.0* If you have an older car that does not have a Bluetooth function and you use a voice command to call someone without touching your phone it counts against you. If you are sitting in a parking lot with your car turned on (to warm up etc) and pull up a map or do anything on your phone it counts against you. If you pull over and park to look something up mid trip it counts against you. If your phone falls while you are driving or getting out of your car it will count against you. If you forget to check your phone and input your status in the car (ex: passenger, public transport, etc) there is not reminder function and after a few days regardless of what you actually were it will solidify it and you will not be able to audit it. This app is EXTREMELY user unfriendly and unforgiving. The kind of data it collects, while some of it is accurate, fails to correctly capture and promote good driving. As a user it feels inaccessible and inaccurate. ## Most praised reviews (10 highest-rated) ### 5/5 — Using to lower insurance, great so far! *2022-10-09, version 2.10.0* I’ve enjoyed using Snapshot so far. It’s been easy and accurate, aside from sometimes failing to register when I’m riding as passenger. It’s okay though, because you’re able to go in and change the method in which you were traveling so it works out and you can accurately keep track of how you’re getting around, while keeping an accurate score. I like that it’s able to show that I’m a good driver and I try really hard to be responsible as possible while using my vehicle. :) thanks progressive! ### 5/5 — Can we gat a fix here please? *2022-07-13, version 2.8.0* I hate that I can’t even skip a track on my car stereo without it counting against me. I literally only have to hit a button on my steering wheel to change the track. I use iTunes through my car, and that’s the ONLY thing my phone does in the car. It sits inside my bag, not EVEN in sight, and is usually muted. There a certainly some adjustments that need to be made here. ### 5/5 — Bias *2021-04-05, version 2.3.4* If I was a lawyer I would sue progressive for this application, because the way it rank your driving record is awful,unfair and bias to the insurance company. It will count the trip that you did bad actions and list it as a driver and those who you did a perfect driving record within they will be like it seems like you weren’t a driver at this trip. If in the weekend you went out late, they will be like late trips will impact your driving record. If you answered your phone and it was linked to the car, they will count it as using your phone while your driving. I’m leaving the company to another insurance company because of this app ### 5/5 — Driving with full coverage I am paying for alone *2021-03-01, version 2.3.4* Here over the few yrs I have only used lie ability insurance cause I thought I could never afford full coverage insurance and went in on this the insurance was almost 40 dollars more a month if I paid by 6 months at. Time and the snap shot came up and didn’t know how that would work I am not good with phones and apps but it put my insurance to little over 80 a month total if I done 6 month at a time and was paying close to 60 for cheapest insurance before now have the peace of driving and my fault are there’s my truck is covered and no insurance I am not out trying to get them to fix my truck ### 4/5 — Not accurate *2023-01-06, version 2.10.1* The way it determines “phone usage “ is not accurate. I have to put my phone in a compartment in my car that keeps it in place to keep phone usage at a minimum. Even when it isn’t being touched the app still shows phone usage at least 1 out of 5 drives. Putting my phone in this compartment also causes issues with GPS which makes maps through CarPlay not as accurate. I am likely going to end up with an A+, and have about 1 month left, but I cannot wait to remove this garbage from my phone. ### 4/5 — Hoping for savings! *2022-07-25, version 2.8.0* The app is no problem. It’s easy to download and it just does its thing. You are able to review your “trips” in the app. Apparently, the only motor vehicle incidents that are monitored are hard brakes, fast acceleration, and percent of phone usage while you are driving for the duration of that individual trip. My only concern about phone usage is; What if you’re using Google maps to locate your destination? Does that count against you? Does it know when you pull over alongside the road to make a call rather than making it while driving? And, quite often it will show in the app that I was not the driver for a particular trip. I am the only one who drives my truck, so, does that mean that I was a passenger in another moving vehicle? Because on more than one occasion I was the driver and I was the only one in the vehicle and it shows I was not. Not sure how it determines you are the driver but their programming needs some enhancing or de-bugging. ### 4/5 — It’s great! *2021-08-21, version 2.5.1* I’ve only used it for a week or so but I like it. I have always been a safe driver and it feels good that I’m getting something from always being safe! The only reason I didn’t give 5 stars is because sometimes when I’m done driving and I get on my phone the app is still recording and then says that I’m using my phone while driving even though I’ve stopped so that’s a little annoying but otherwise it’s a good app! ### 4/5 — Secure your phone! *2021-07-22, version 2.4.0* So far, it’s not too bad. Not as sensitive as “another co’s” pilot app when it comes to hard braking. However, we have discovered that your phone MUST be secured before you drive. Do NOT put it in a cup holder or anywhere it may shift. That will register as a hard brake. Have not had any other mentioned issues like battery drain, phone use mistakes, or app tech issues. Yet. Fingers crossed. These reviews are making me nervous. Not sure about this late night business though… doesn’t that penalize ppl who don’t work normal hours? I mean, there is hardly another car on the road at 3am around here. Usually just the police. ### 4/5 — SnapApp *2021-02-26, version 2.3.4* I love this app. I like how it keeps tracks of my miles, dates, times, etc. I think that it should be able to read what type of phone usage is actually being used though. That’s if it doesn’t have it already. I’m not to sure of that cuz I’m new to this insurance, but I do use my phone when driving around at times for maps & direction. I have it on speaker every time it’s in use. I don’t think it should have any type of negative impact when used safely. That’s just my opinion. I still think it’s a good app to have :) ### 4/5 — The 1-2 star people are just bad drivers. *2021-02-02, version 2.3.3* The app is quite accurate. The only complaint is when it shows phone usage but really I was using my Apple car play. It also says using your phone while driving doesn’t effect your score. So far it has logged every single trip and I like to look at the app for my score each day. Usually getting 1 hard brakes a day. When I’m driving and I stop harder than normal for any reason that the road throws at you. It will count as a hard brakes and I know this. Some people hard brake for every stop and think it’s normal, it’s not. If you tailgate, don’t get this app lol. Don’t bash the app because of YOU’RE bad driving. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*