# SnapTidy: Free Up Space — user reviews > 20 indexed App Store user reviews of SnapTidy by ZENPYRAMID PTE. LTD., rated 3.30/5 from 369 ratings. - Source: https://appshunter.io/ios/app/snaptidy-free-up-space/id6755585828/reviews - App overview in markdown: https://appshunter.io/ios/app/snaptidy-free-up-space/id6755585828.md - Rating breakdown: 5★ 164 · 4★ 36 · 3★ 35 · 2★ 30 · 1★ 104 ## Newest reviews (5 of 20) ### 1/5 — App sucks *2026-04-01* Unnecessary app, way better apps out there. Rip off, I cancelled and they still charged me the $9.99, AND I still can’t use it even though they charged me for the period until 04/04/2026. There is no way to get a refund and I cancelled ahead of time: thieves, disgusting, pathetic app company! **Developer response:** We are extremely sorry to hear about your terrible experience and sincerely apologize for the frustration this has caused you. If you were incorrectly charged after cancellation, please reach out to Apple Support directly for a refund—they handle all subscription billing and refunds on the App Store. We will also immediately review your case internally to help resolve this as quickly as possible. Your satisfaction is our top priority, and we deeply regret this unacceptable situation. ### 1/5 — Photos are clean! *2026-03-27* Clean the rest. **Developer response:** Thanks for your feedback. We’re continuously improving our scanning and cleaning algorithms to help you tidy up more effectively. We appreciate you letting us know! ### 1/5 — False advertisement *2026-03-27* As it was advertise in one of their publicities on Instagram, I downloaded to try to recuperate some old photos as it was advertise, but this feature was not available **Developer response:** We’re sorry to hear our app didn’t deliver the experience you expected based on our promotional content. Our app is designed to organize and clean up existing photos in your library, and does not support recovering old deleted photos. We appreciate your feedback and will review our promotional materials to avoid misunderstandings. ### 1/5 — 嘘広告 *2026-03-13* 広告で１０年前に削除した写真を復元とありましたが、大嘘です。 今ある写真フォルダの整理ぐらいしかできない。 自分でできます。 **Developer response:** ご評価ありがとうございます。 当アプリは端末内の写真整理を目的としており、削除済み写真の復元機能はございません。 誤解があれば申し訳ございません。今後の改善に役立てさせていただきます。 ### 1/5 — What a bunch of people are saying *2026-03-08* I downloaded your app SnapTidy and it did not delete anything but blurry photos and duplicates. No other problems were noted and your app did NOT save Space at all. **Developer response:** Thank you for your feedback and for trying SnapTidy. We’re sorry to hear the app didn’t meet your expectations in freeing up more storage. Our tool is designed to help clean up blurry photos, similar images, and duplicates efficiently. We’ll pass along your comments to our team for future improvements and appreciate you taking the time to share your experience. ## Most critical reviews (10 lowest-rated) ### 1/5 — How did you cancel this app? I’m not impressed and I don’t like it. *2026-06-22* Please cancel my prescription. How do I do that? **Developer response:** Hello, here is how to cancel your subscription on iOS devices: Go to Settings > Tap your Apple ID name Tap Subscriptions and find our app Tap Cancel Subscription to stop auto-renewal Note: Your premium access remains active until the billing period ends. If you want a refund, share your transaction receipt with our in-app support, we will handle it quickly. ### 1/5 — Not worth it *2026-06-18* Scanning photos for similar in AI will stop if screen times out and you don’t continue to watch. Then you have to start it over. Not worth the effort to babysit the screen **Developer response:** Dear user, We fully share your frustration about the AI similar photo scan being cut off by screen timeout, which requires you to restart the entire task and keep watching the screen nonstop. We take this critical feedback very seriously. Our dev team is prioritizing a fix that disables auto screen lock automatically while AI scanning is active, so you won’t need to babysit your device anymore. This optimization will be released in our upcoming version. If you are unsatisfied with the service due to this flaw, submit your transaction ID through our built-in support page, and we will prioritize your refund application without delay. ### 1/5 — Paying for removing junk and having to do it one by one. *2026-06-16* No way on their site to cancel. It’s a worthless app and I want it cancels. **Developer response:** Hi, we’re so sorry you couldn’t find a way to cancel and are disappointed with our app. All App Store subscriptions are controlled in your iPhone/iPad Settings > Apple ID > Subscriptions. You can cancel our plan there directly. If you need a full refund, share your purchase receipt with our in-app support team, and we will handle your request right away. We will add obvious cancellation instructions inside the app soon. ### 1/5 — 嘘広告 *2026-06-07* どうやって10年前の写真を復元させるの？ **Developer response:** 10 年前の写真復元方法に関してご困惑させてしまい、大変申し訳ございません。 古い画像の復元には機器や保存状態による制約があり、広告に記載を追加して分かりやすく改修中です。 サブスク料金の返金をご希望の際は、アプリ内サポートまで購入記録をお送りください。すぐに対応いたします。 ### 1/5 — Thief *2026-06-02* Hello, I did not give you permission to withdraw money from my account and you withdrew it without permission. Please return my money. **Developer response:** Hi, we’re truly sorry we charged your account without your proper permission. Please share your purchase receipt with our in-app support team, and we will handle your refund right away. We will update our trial interface to make payment terms far clearer for all users moving forward. ### 1/5 — Bette *2026-05-16* Fake , False advertisement. They do not recover photos!!! It’s a clean up app that is all it is ! I wish they had - 10 !! Because that’s what it deserves **Developer response:** We sincerely apologize for the misleading description that made you extremely dissatisfied. This app is only for sorting and cleaning local photos on your device, and it has no function to recover deleted or lost photos. We will urgently revise all promotional content and app introductions to correct wrong guidance. You can cancel your subscription in Apple ID subscriptions at any time, and you can also contact Apple official support to apply for a refund. ### 1/5 — Discontinue service *2026-05-13* I want to discontinue this service immediately. **Developer response:** Sorry for the bad experience. You can cancel your subscription instantly via your Apple ID account settings > Subscriptions. This will stop all future charges right away. ### 1/5 — Took pics I wanted to keep *2026-04-24* I can’t retrieve the info & photos from app **Developer response:** We’re very sorry you’re unable to retrieve your photos and information. Our app is only designed to organize existing photos on your device, and it cannot recover deleted or lost photos. We apologize for any misunderstanding and will improve our app description to avoid confusion. ### 1/5 — No me gusto *2026-04-16* Uno tiene que elegir quiero cancelar y no puedo h me cobraron 13.99 en lugar de 99 centavos por una semana **Developer response:** Lamentamos profundamente esta situación y las confusiones con el precio y la suscripción. Las suscripciones y los reembolsos son gestionados directamente por Apple. Por favor, contacta con el Soporte de Apple para solicitar la devolución y revisar la cancelación. Tomaremos tus comentarios para mejorar nuestra claridad en la aplicación. ### 1/5 — Cancel *2026-04-11* Please cancel here and stop membership. I never figure red how to use . Kathy Naldridge **Developer response:** Hi Kathy, we’re sorry the app was difficult to use and for any confusion. To cancel your membership, please go to your Apple ID Settings > Subscriptions. If you need help with a refund, we recommend contacting Apple Support directly, as they handle all subscription charges. We appreciate your feedback. ## Most praised reviews (5 highest-rated) ### 5/5 — Concerned women *2026-02-20* You have a man who is selling your apps apps for mobile phones. I believe he might be mentally disturbed I’ll be reporting this issue to the proper authorities. ### 5/5 — FUSS *2026-01-26* 5 star **Developer response:** Thank you for your feedback! We’re glad to hear you’re enjoying the app. Could you tell us a bit more about what you like? It helps us know what to focus on. ### 3/5 — Disappointed *2026-05-19* I will so over thrilled to receive an app that delivers what they promise in their ads! This app is only concerned about is photos. The app cache is never mentioned. **Developer response:** We are truly sorry for failing to live up to your expectations and our advertising claims. Our app mainly focuses on photo sorting and cleaning, and we indeed lack relevant functions for app cache management. We will record your valuable suggestion and consider adding cache-related features in future updates to enrich practical functions. Thanks a lot for your sincere feedback. ### 2/5 — Clean up *2026-07-20* Cancel ### 2/5 — Another pic delete app *2026-03-02* There is more than just pics and videos that take up space on a phone. When an app claims it gets rid of junk files you assume it means duplicate and nonsense files from cache and other stuff that prevent your phone from working properly. Not just pictures and videos. I need an email app that will delete all the spam mail and stupid ad mail I get. **Developer response:** Hi there, Thank you for your feedback. We understand you expect more comprehensive cleaning features beyond photos and videos, including junk files, cache, and email management. We truly appreciate your valuable suggestions and will pass them to our development team for future updates. We’re committed to improving our app and providing a better experience for you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*