# SNB Capital — user reviews

> 125 indexed App Store user reviews of SNB Capital by The Saudi National Bank, rated 2.60/5 from 261 ratings.

- Source: https://appshunter.io/ios/app/snb-capital/id1545107874/reviews
- App overview in markdown: https://appshunter.io/ios/app/snb-capital/id1545107874.md
- Rating breakdown: 5★ 84 · 4★ 11 · 3★ 10 · 2★ 16 · 1★ 140

## What do users think of SNB Capital?

Overall sentiment: negative

**Pros**

- ✅ Easy and convenient trading experience
- ✅ Smooth app performance for some users
- ✅ Quick access to stock information
- ✅ Fast order execution capability
- ✅ Direct fund transfer from bank account

**Cons**

- 🐛 Frequent app crashes and freezing
- 🐛 Poor login reliability and authentication failures
- 🐛 Arabic text rendering issues (disconnected characters)
- 🐛 Face ID functionality broken
- 🐛 Slow and unresponsive performance
- 🐛 Data display errors and inaccuracies
- 🐛 Portfolio information not displaying correctly
- 🐛 OTP codes arriving late or not at all
- 🐛 Device registration failures
- ❌ Outdated and confusing UI design
- ❌ Navigation is complex and unintuitive
- ❌ Limited accessibility features (no text size enlargement)
- ❌ Multiple confusing app versions
- ❌ Heavy app with poor optimization
- ❌ Inconsistent stock price information
- ❌ Poor customer service responsiveness
- ❌ Limited investment solutions beyond stock trading

**Commonly reported bugs**

- Login screen hangs and becomes unresponsive
- Face ID enrollment crashes the app
- Face ID stops working after phone restart
- OTP delivery delays or failures
- Device registration fails repeatedly
- App crashes on iPad version
- Arabic menu text displays incorrectly (right-to-left issues)
- Portfolio data hidden or not loading
- Stock information display overlapping and cluttered
- App freezes during trading hours
- Market data disappears when scrolling
- Portfolio totals and distribution page missing after update
- Charts and graphs removed in recent update
- Password validation rejecting valid credentials
- Fund transfer hanging without completing
- App unable to open after recent updates
- Funds subscription feature not functioning

**Most requested features**

- Global account transfer option
- Email OTP login alternative
- Portfolio performance charts and analytics
- Pie chart for portfolio sector/company weighting
- Overall portfolio profit/loss since inception
- Distribution value tracking since trading start
- Unified single app for all banking services
- Improved UI/UX design modernization
- Simplified navigation and menu structure
- Portfolio summary dashboard
- Stock price charts and technical analysis graphs
- Percentage change indicators for stocks
- Text size adjustment for accessibility

## Newest reviews (18 of 125)

### 2/5 — Suggestions!

*2025-12-29, version 2.18.14*

**Needs option to transfer to the global account**. Also suggest adding an option to login with e-mail OTP instead of phone number. Generally the UI is old compared to other banks and needs to be updated and made nicer and simpler.

### 1/5 — Performance

*2025-12-22, version 2.18.14*

One of the worst bank apps ever 
99% of attempts to login, you can’t!! login icon shows in grey so you can’t press it!!

### 1/5 — سئ جدا

*2025-11-18*

للاسف التحديث سئ جدا وتم الانتقال لبنك اخر

### 1/5 — غامض

*2025-10-22, version 2.18.14*

التطبيق القديم افضل واوضح بكثير

### 1/5 — Please go back to the old application

*2025-10-02, version 2.18.14*

This application is not clear enough as the old one, most of the people give it one star, if you don’t go back to the previous application, most of your customers will leave you

### 1/5 — الواجهة القديمة افضل

*2025-09-21, version 2.18.14*

نحتاج الواجهة القديمة لسهولة استخدامها هذا فيه دهاليز مالي حاجه فيها القديم كان في سرعة اوصل للي انا ابيه

### 1/5 — Very basic app, frustrating login

*2025-09-14, version 2.17.14*

SNB Capital app feels too basic for such an important service. Navigation is confusing, features are hidden behind menus, and the design looks outdated.

The biggest problem is logging in — device registration fails often, Face ID doesn’t work consistently, and OTP codes arrive late (or not at all). Many times I end up stuck just trying to access my account.

For a financial app, trust and reliability are critical. Instead, the experience is slow, buggy, and leaves users frustrated. This app needs serious improvements in login stability, navigation, and overall usability.

### 3/5 — Account info

*2025-09-03, version 2.17.14*

Account number does not show completely

### 2/5 — Hanging a lot and significant delay in loading data

*2025-08-21, version 2.17.14*

Need to be updated to avoid above problems

### 1/5 — التحديث مهترئ

*2025-07-26, version 2.17.14*

رجعوا الواجهة الي قبل، لا تحدثوا او تطوروا عشان الفعل نفسه، يا ضيفوا قيمة فعلية يا لا تلمسوا شي. 
رجاءاً ترا في عام 2025. اتركوا المواضيع للأكفأ.

### 1/5 — لا يعمل

*2025-07-26, version 2.17.14*

التطبيق لا يعمل نهائي

### 1/5 — التطبيق القديم افضل

*2025-07-13, version 2.16.21*

التطبيق القديم افضل بكثير، لأنه بسيط في الاستخدام و طريقة الوصول للمعلومات سريعة وسلسة، على عكس التطبيق الحالي تدخل المحفظة تلاقي معلومات كل سهم مالية الشاشة كلها يسبب نوع من عدم الاريحية للنظر، اضافة لذلك كثرة الارقام بطريقة غير متناسقة في الواجهة والمحفظة

### 2/5 — Not reliable

*2025-06-24, version 2.16.21*

Imagine using unreliable app to manage your investment portfolio. Disappointing experience

### 1/5 — Hey there

*2025-06-17, version 2.16.21*

Text size enlargement is not supported.

### 1/5 — Mr

*2025-05-26, version 2.16.21*

Has many bugs and issues and not friendly

### 3/5 — Stop loss

*2025-05-25, version 2.16.21*

No stop loss option available. Please add

### 3/5 — تحويل

*2025-03-26, version 2.16.18*

ماني عارفه كيف احول النقود إلى الحساب الجاري .. يعلق ما يطلع رقم المحفظه

### 2/5 — Bad platform

*2025-03-14, version 2.15.15*

We need a new update the app is old and difficult to navigate.

## Most critical reviews (10 lowest-rated)

### 1/5 — مشكله في اسهم المحفظه ماتظهر

*2026-07-16, version 2.19.17*

مشكله في اسهم المحفظه ماتظهر الشاشه السفلي للمحفظه الثانيه في التطبيق

### 1/5 — زبالة

*2026-07-15, version 2.19.17*

تطبيق زبالة للاسف

### 1/5 — Required IOS 17 and higher

*2026-03-01, version 2.18.14*

Yeah don’t download this app it is not worth your time

### 1/5 — Buggy with limited functions

*2026-02-16, version 2.19.16*

Very buggy with limited functions, basically centered around buying and selling stocks in the Saudia stock exchange. Does not provide  access to public/private SNB Capital funds or any other investment solutions

### 1/5 — الحروف العربية

*2026-02-15, version 2.19.15*

الحروف العربية متقاطعه ماهي متصلة.

### 1/5 — استاذ

*2026-02-14, version 2.19.15*

اسماء الأسهم بالعربيه متفرقه و غير واضحة بنك الرياض تصبح ر ي ا ض .. وهكذا 
احذفوا التحديث الجديد

### 1/5 — It’s not working probably

*2026-02-14, version 2.19.15*

I tried to open after the last update idid to my iPhone and found that it’s not supporting Arabic language and even English version refuse to open I sent email with no response

### 1/5 — بخصوص التحديث الاخير

*2026-02-14, version 2.19.15*

يوجد مشكلة بالحروف متقاطعة

### 1/5 — لم يعد تطبيقا مناسبا

*2026-02-02, version 2.18.14*

اصبح التطبيق ثقيل ، لا يظهر بيانات المحفظة بشكل صحيح . بل بعضها مخفية واضطر للخروج والدخول عدة مرات حتى يظهر بعضها …. التطبيق بحاجة لتحديث عاجل .

### 1/5 — YOU NEED TO FIX IT

*2026-01-22, version 2.18.14*

when i login , it won’t show me my portfolio companies list and stocks , it just freeze with blank details . i had to log off and log in several times in order for it to work

## Most praised reviews (10 highest-rated)

### 5/5 — Poor user experience

*2026-03-31, version 2.19.17*

The app from inside look very cramped, and can’t use some buttons properly, the design looks very old and terrible for me.

### 5/5 — Easy and convenient trading

*2025-03-05, version 2.15.15*

The app is easy to use and offers convenient trading. Some enhancements could be useful including:
- There are multiple SNB Capital and SNB Capital global apps which is confusing.
- Improvement to the overall layout.

### 5/5 — تحديث التعليق السابق

*2024-12-13, version 2.14.11*

تم توضيح اللبس

### 5/5 — تطبيق كامل

*2024-08-24, version 2.13.5*

لو تم إضافة قيمة الخسائر والأرباح منذ بداية التداول كما في المتصفح لازداد الحماس بالإيداع والتداول وكذلك لو كانت هذه الميزة عامة للمحفظة وليست لكل شركة على حدة لتزايدت التوصيات على البرنامج ونقل المحافظ للبنك الأهلي.
(أي حساب القيمة المودعة مقابل القيمة الحالية) وأيضاً لو تم إضافة ميزة قيمة التوزيعات منذ بداية التداول.

### 5/5 — Excellent

*2023-11-27, version 2.8.34*

Excellent app to manage saudi stock portifilo.  No negative issues faced. Smart/ quick access should be optimized though.

### 5/5 — Amazing app

*2023-11-10, version 2.8.34*

This is the best trading app. I’ve ever used

### 5/5 — Very Good Application

*2023-10-06, version 2.7.10*

I like the application

### 5/5 — Thank you SNB capital

*2023-10-03, version 2.7.10*

Wonderful and flexible, it meets trading needs in a modern and elegant way

### 5/5 — My experience

*2023-10-03, version 2.7.10*

Easy to use and everything is clear one of the best apps👍🏼

### 5/5 — Great app!

*2023-10-03*

Very good and smooth app to use 
Perfectly achieves the needed

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*