# SNCB Assist > Train travel assistance and planning for users with limited mobility. (iPhone/iPad app by NMBS / SNCB.) - Source: https://appshunter.io/ios/app/sncb-assist/id1614407855 (this page in markdown: same URL + `.md`) - Developer: [NMBS / SNCB](https://appshunter.io/developer/403212067) - Category: Travel, Utilities - Price: Free - Age rating: 12+ - Requires: iOS 14.0 · 28 MB - Languages: American English, Dutch, French (France), German (Germany) - Released: 2023-01-21 - Data updated: 2026-08-15 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/sncb-assist/id1614407855/reviews.md ## What is SNCB Assist? With the SNCB ASSIST app, travellers with limited mobility can plan their own trip, request targeted assistance, monitor their trip in real time and contact the SNCB contact center in an easy way. SNCB ASSIST is a new channel through which you can request assistance during your train journey for yourself or for others. You can request travel assistance up to 30 days in the future. Unlike the existing channels, the app offers the option of putting together your own journey using a custom route planner. You can monitor the status of your request for assistance in the app at any time. During your journey, in addition to the realtime travel times, you can also see whether an assistance agent has been assigned and is already on his way to you.We will provide you with an update on every step of your journey and you can share all of this information with a trusted contact person.For people who are frequently travelling on the same route, there is the convenient option to make a request for multiple dates at once or to make a new request based on a trip that was made in the past. You need a (free) My SNCB account to use the app. If you do not yet have a MySNCB account, you can create one from within the app. ## Key features - Plan custom train routes - Request targeted travel assistance - Monitor trip status in real-time - Track assistance agent assignments - Share journey updates with contacts - Request assistance for multiple dates - Create new requests based on past trips ## Recent user reviews (1 of 1) All indexed reviews: https://appshunter.io/ios/app/sncb-assist/id1614407855/reviews.md ### 3/5 — The app presents a bug *2023-01-27* I’ve just used it to plan an assistanve but the app, after 2 failed sending attempts and an error message of failed sending, actually had submitted 6 equal requests and I had to cancel the 5 extra ones. I hope this inconvenient is repaired, meantime, I’ll rely on SNCB official website to plan my next trips. ## Frequently asked questions about SNCB Assist ### How far in advance can I request assistance with SNCB Assist? You can request travel assistance up to 30 days in the future using SNCB Assist. This allows for ample planning for upcoming journeys. ### What is required to use SNCB Assist? A free My SNCB account is required to use SNCB Assist. You can create an account directly within the app if you do not already have one. ### Can I make repeated assistance requests easily with SNCB Assist? Yes, SNCB Assist offers a convenient option for frequent travelers. You can make requests for multiple dates at once or create a new request based on a previously made trip. ### Does SNCB Assist provide real-time updates during my journey? Yes, during your journey, SNCB Assist provides real-time travel times. You can also see if an assistance agent has been assigned and is en route to you. ### What devices is SNCB Assist available on? SNCB Assist is available for iPhone and iPod devices. It is designed to be accessible on these platforms. ### What is the age rating for SNCB Assist? SNCB Assist has an age rating of 12+. This indicates the content and complexity are suitable for users aged 12 and above. ### How often is SNCB Assist updated? The latest version of SNCB Assist is 6.0.5, last updated on April 2nd, 2026. This suggests regular updates to improve functionality and reliability. ### Does SNCB Assist have ads? No, SNCB Assist does not contain advertisements. As a free application, it focuses on providing its services without interruptions from ads. ## Version history (last 5 releases) ### 6.8.0 — 2026-07-30 Bug fixes and improvements ### 6.0.7 — 2026-06-03 Bug fixes and improvements ### 6.0.5 — 2026-04-02 Bug fixes and improvements Confirm your presence on the train ### 6.0.3 — 2026-03-16 Bug fixes and improvements Find nearest station with assistance ### 6.0.2 — 2026-02-09 Bug fixes and improvements Gender neutrality ## Apps similar to SNCB Assist | App | Rating | Price | Category | | --- | --- | --- | --- | | [Eurostar: Train travel & Hotel](https://appshunter.io/ios/app/eurostar-train-travel-and-hotel/id453671246) | 4.9 (25,861) | Free | Travel | | [NS International](https://appshunter.io/ios/app/ns-international/id886645737) | 4.9 (1,642) | Free | Travel | | [Brussels Airlines](https://appshunter.io/ios/app/brussels-airlines/id1016513055) | 4.8 (1,521) | Free | Travel | | [Brussels Airport](https://appshunter.io/ios/app/brussels-airport/id529477508) | 4.5 (29) | Free | Travel | | [STIB-MIVB](https://appshunter.io/ios/app/stib-mivb/id1325048789) | 4.4 (340) | Free | Travel | | [Schiphol Amsterdam Airport](https://appshunter.io/ios/app/schiphol-amsterdam-airport/id409161665) | 4.9 (1,127) | Free | Travel | ## More apps by NMBS / SNCB - [SNCB/NMBS: Timetable & tickets](https://appshunter.io/ios/app/sncbnmbs-timetable-and-tickets/id1504870215) - [SNCB Kids](https://appshunter.io/ios/app/sncb-kids/id1504894402) - [SNCB MoBIB](https://appshunter.io/ios/app/sncb-mobib/id1610089005) - [SNCB Lab](https://appshunter.io/ios/app/sncb-lab/id1622811565) All apps by NMBS / SNCB: https://appshunter.io/developer/403212067 ## Related topics [nmbs](https://appshunter.io/ios/topics/nmbs) · [sncb/nmbs](https://appshunter.io/ios/topics/sncb-nmbs) · [sncb belgium](https://appshunter.io/ios/topics/sncb-belgium) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*