# SNCF Connect: Trains & routes — user reviews > 808 indexed App Store user reviews of SNCF Connect by SNCF Connect, rated 4.80/5 from 42,830 ratings. - Source: https://appshunter.io/ios/app/sncf-connect-trains-and-routes/id343889987/reviews - App overview in markdown: https://appshunter.io/ios/app/sncf-connect-trains-and-routes/id343889987.md - Rating breakdown: 5★ 36,815 · 4★ 4,650 · 3★ 727 · 2★ 134 · 1★ 504 ## What do users think of SNCF Connect? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 👍 User-friendly - 🚀 Convenient for travel - 🚀 Helpful for planning trips - 👍 Great app design - 🚀 Efficient booking process - 👍 Intuitive navigation - 🚀 Smooth performance **Cons** - 🐛 Buggy and unstable - 🔍 Difficult to navigate - 🤖 Lacks international support - 💰 Overpriced tickets - 🤖 Poor customer service - 🤖 Confusing user experience - 🐛 Frequent app crashes - 🤖 Lack of language options **Commonly reported bugs** - Login issues - Payment processing errors - Ticket import/export problems - Unreliable real-time updates - Compatibility issues with older devices **Most requested features** - Add support for international phone numbers - Improve ticket exchange and refund process - Integrate with digital wallets - Provide more detailed trip information - Enhance search and filtering options - Offer multilingual support ## Newest reviews (19 of 808) ### 2/5 — Translate please… *2026-08-18, version 20260730.0.0* Have attempted many times to have correspondence language fro this company changed from French to English — however, for over a year now every email (from inOui / SNCF / SNCF Connect) is NEVER in English. Have sent messages, emails, and tried to phone — but still no joy. VERY FRUSTRATING…!!! ### 4/5 — Pas mal *2026-08-17, version 20260730.0.0* J’ai réservé à partir de Montréal pour Reims, j’ai trouvé que c’était pas mal malgré quelques petits trucs qui auraient pu être plus User Friendly de l’application, sinon, merci! ### 4/5 — Needs a little more information *2026-08-07, version 20260730.0.0* Finding the correct train and platform in a busy terminal can be stressful for tourists. The information regarding the train in the app/ticket only shows your destination not the final destination that is displayed on the information boards eg the train Brussels to Lille is shown as Strasbourg, so having that in the app would be ideal. Having the actual platform, if possible would be perfect. ### 4/5 — They finally fixed the app! *2026-08-05, version 20260730.0.0* Update: As of August 4 the app is now working. I contacted SNCF through Facebook and and emailed their executive office. They got back to me over a few days and asked for more details and screen shots and it eventually was fixed. Thank you. Original review: I’ve been using SCNF Connect for years with no problems. I’m buying tickets for an upcoming trip and the app doesn’t work from Canada on my iPhone or iPad. I bought my tickets from the website but can’t import them into my app. FIX THIS PLEASE as I’m aware of lots of people with the same issue. A few days after I wrote the above, SCNF responded asking for a detailed description of the problem and they would try and look into it. I notice that they have done this in response to other reviews. Well, the detailed description is that the app doesn’t work in North America, just like I and numerous others have noted. The problem is obvious; stop asking for more info just to avoid fixing it. ### 1/5 — App Does Not Respond *2026-08-02, version 20260723.0.0* The app does not respond- it keeps spinning after trying to make privacy choices or view/import tickets. Unable to save tickets to my iPhone wallet. ### 1/5 — Bugs and where is Apple Wallet? *2026-08-02, version 20260723.0.0* The latest update just doesn’t allow me to load my account and trips details… bugs? The website though gets me through without any problem… and where is the optionn to save tickets on apple Wallet? Does SNCF only know Google? ### 2/5 — Cannot proceed past notification screen *2026-08-02, version 20260723.0.0* Used SNCF Connect w/o issue last fall (2025) to prebook TGVs from Canada weeks beforehand. This year am prepping for October trips and opening SNCF Connect app again, cannot proceed past the Notification screen (Accept all/ Refuse all does nothing; customize choices allows selection but on saving preferences, icon sits and spins ( left for 20+ mins) full uninstall and re install does nothing: are you geo-blocking? If so, that’s really infuriating and detrimental to international visitors trying to get their train tix sorted before arrival! ### 1/5 — Just Spins *2026-08-02, version 20260723.0.0* This app is useless. When I open it, it says, “loading” with dots circling. It never will open. When I finally got it to open after several weeks of attempts, I asked to chat - and I filled out the chat box, and it said “drafting my response” for 20 minutes. The familiar dots circling. ### 1/5 — Does not work *2026-08-02, version 20260723.0.0* Cannot use the app. App gets stuck on screen to accept or refuse all notifications. Deleted and reinstalled multiple times. ### 1/5 — App freezes *2026-08-01, version 20260723.0.0* App freezes all the time. ### 1/5 — Impossible to pick a seat in direction of train. *2026-08-01, version 20260723.0.0* I booked 3 trips and tried 3 times to get a seat in the direction of travel and 3 times your app failed. La qualite francaise ### 1/5 — Bug won’t allow signin *2026-08-01, version 20260723.0.0* I had to delete and redownload the app but it gets caught on a welcome page and won’t allow me to login. Have tried multiple times. Cannot import tickets into app. Everything is an endless spinning wheel. No other mechanism for app help appears to exist. ### 2/5 — Slow *2026-07-31, version 20260723.0.0* Very slow performance ### 1/5 — Loading & Freezing *2026-07-31, version 20260723.0.0* App will not load and freezes in multiple pages and menus. Can no longer complete searches. just get a spinning wheel. On Iphone 17 iOS 26.6 ### 1/5 — Broken! Can’t get past setup flow. *2026-07-29, version 20260723.0.0* Can’t get past the initial setup flow that asks to accept or refuse notification preferences due to endless loading. ### 1/5 — App has issues *2026-07-29, version 20260723.0.0* I can’t get past the screen that asks the user to accept or refuse the opt-in preferences after first opening the app. Clicking either of the buttons do nothing. ### 1/5 — Won’t start *2026-07-29, version 20260723.0.0* I downloaded the app and it requires you to go through multiple screens apparently to set up the app. However, when choosing notifications, the app never completes. The app will not finish initializing and cannot be used on my iPhone. I have the current iOS release on my phone. ### 1/5 — Can’t use it *2026-07-29, version 20260723.0.0* Can’t get passed the app intro screens. Click “accept all” and nothing happens. ### 1/5 — App is Broken *2026-07-28, version 20260723.0.0* As of July 28, 2026, this app has been broken for many weeks. You can’t login or use any of the functionality. Updating iOS doesn’t fix it. Deleting and redownloading the app doesn’t fix it either. Developers need to fix the app ASAP but at least the SNCF website still works to retrieve your tickets. ## Most critical reviews (10 lowest-rated) ### 1/5 — Nothing is this bad unless done on purpose *2026-08-24, version 20260730.0.0* If I am sent to hell I fear the journey between the circles will be booked by SNCF ### 1/5 — Data mining *2026-08-22, version 20260730.0.0* Makes buying a train ticket as difficult as possible, wants to know the names and date of birth of all passengers, which appears as an error when you think you’ve put in all the details. Coming from England, where were think it’s pretty bad, this is saying something. ### 1/5 — Bug with the app? Only solution to call SNCF by phone in France! *2026-08-05* No online support from SNCF for this app for users living outside France…despite repeated bugs on each app update… ### 1/5 — A bug? *2026-08-05, version 20260730.0.0* Same issue as other user: ap seems stalled at the consent page ### 1/5 — Cant get the app to eork *2026-08-05, version 20260730.0.0* just goes around in circles and cannot get itvto work at all. Haven’t even being able to logbon ### 1/5 — Almost unusable *2026-08-05, version 20260730.0.0* I’ve had the application for several years and has worked well. As of lately, it’s almost impossible to use on my IPhone 17Pro. I have the language set to English. I’ve had this setup since I started using it. Now for last two months, the entire application freezes on any type of query. If i however change the language to French, then the application works perfectly. So, all of a sudden.. in English, frozen. I’ve tried deleting, reinstalling but nothing works. ### 1/5 — DOES NOT WORK!!! *2026-08-04, version 20260730.0.0* Most frustrating app EVER!! Nothing works on this app!!!!! How am I supposed to retrieve the train tickets I bougt!! Not even the help section works!!! ### 1/5 — Nonfunctional *2026-08-04, version 20260723.0.0* I’ve downloaded the app and I have accepted the legal notice, but the app hangs up on the second screen of the introduction. Frustrating, to say the least. ### 1/5 — Account Login Still Broken *2026-08-03, version 20260723.0.0* Despite months of user reports and complaints, the app development team seems unable to fix the account login issues. I and three of my friends have resorted to using the web site to print our tickets. The customer feedback system uses AI which provides unhelpful canned responses and which will not allow you to contact a human. I’d give this app zero stars if I could. ### 1/5 — Stuck on the notification setup screen *2026-08-03, version 20260723.0.0* I’m based in the U.S. and just downloaded the app. When I opened it, it just got stuck on the notification setup screen. It’s completely unusable! ## Most praised reviews (10 highest-rated) ### 5/5 — Won’t connect *2026-08-04, version 20260730.0.0* Seems to usually work in France. RARELY, can I connect in Canada in order to pre-purchase tickets. ### 5/5 — C’est top *2026-07-05, version 20260625.0.0* Ma première fois d’utiliser cette app ### 5/5 — Very easy *2026-06-23, version 20260611.1.0* Super easy to use and straightforward. Very friendly for travelers ### 5/5 — Super *2026-06-15, version 20260604.1.0* Super convenient app. Helped me so much for my travel in France. ### 5/5 — All good! *2026-06-08, version 20260604.1.0* All good! ### 5/5 — Semplice e ben fatto *2026-05-25, version 20260513.1.0* App semplice e ben fatta. ### 5/5 — Best of the best *2026-05-18, version 20260506.0.0* Best app for transportation I’ve ever used ### 5/5 — Good *2026-05-04, version 20260423.0.0* Good ### 5/5 — Connexion à nouveau possible *2026-04-25* Impossible de me connecter à mon compte : mot de passe soi-disant incorrect, alors que ce n’est pas le cas. Je ne vais pas changer de mot de passe à chaque connexion !!? Le temps qu’on perd à chaque fois !! Je voulais lire un message qui m’a été signalé, du coup je laisse tomber, car je peux encore faire l’essentiel : voir les horaires de trains. Car des fois, en faisant une mise à jour c’est encore pire après… Après contact au numéro indiqué, et plusieurs solutions proposées si les premières ne fonctionnaient pas, j’ai réinitialisé mon mot de passe avec "mot de passe oublié", et j’ai à nouveau pu me connecter à mon compte et acheter mes billets sans problème. J’ai récupéré mes billets sur mon smartphone, et jusque là tout c’est bien passé et facilement, contrairement à d’autres plateformes où j’ai galéré pendant une semaine. En attente du voyage… **Developer response:** Bonjour Une Mouette rieuse, Un grand merci pour votre réévaluation ! Nous sommes ravis que la connexion à votre espace personnel soit rétablie. À très bientôt à bord ! 🚆😊 L’équipe SNCF Connect. ### 5/5 — Site internet facile d’utilisation *2026-04-24, version 20260416.0.0* TGV Paris CDG à Tours --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*