# SNIPES: Sneakers & Streetwear — user reviews > 148 indexed App Store user reviews of SNIPES by Jako Enterprises LTD, rated 4.80/5 from 9,984 ratings. - Source: https://appshunter.io/ios/app/snipes-sneakers-and-streetwear/id1042243508/reviews - App overview in markdown: https://appshunter.io/ios/app/snipes-sneakers-and-streetwear/id1042243508.md - Rating breakdown: 5★ 9,124 · 4★ 497 · 3★ 120 · 2★ 41 · 1★ 202 ## What do users think of SNIPES? Overall sentiment: mixed **Pros** - 🚀 Great deals - 👍 Easy to use app - 💯 Excellent fashion selection - 🎉 Awesome customer service **Cons** - 🐛 App bugs and glitches - 🚫 Unreliable inventory and order fulfillment - 💸 Incorrect or missing pricing information - 🤬 Poor customer support and communication **Commonly reported bugs** - Images not loading - Checkout process issues - Login and account problems - Inconsistent app and website content **Most requested features** - Add size charts and product images - Improve app performance and stability - Enhance order tracking and delivery notifications - Implement better customer service channels ## Newest reviews (18 of 148) ### 3/5 — Not working properly *2026-04-15, version 5.1* The app doesn’t display pics of any items, I uninstalled but same issue. ### 1/5 — Damaged Items *2026-03-12, version 5.1* Sell damaged items then make it impossible to get your money back. ### 1/5 — Bad app *2026-03-08, version 5.1* App no good,never updates orders, can’t see product, website works good app sucks ### 1/5 — Needs attention *2026-02-28, version 5.1* Images don’t show up ### 1/5 — App error messages! *2026-02-19, version 5.1* Now all of a sudden I can’t do anything! I can’t log in! I can’t check the cart! I can’t add to the cart! There are just error messages everywhere! I have reinstalled the app and still ERRORS! Ridiculous! ### 1/5 — Reserve *2026-01-25, version 5.1* I made a mistake and put a nickname I went to verify my identity it sai failed I email them about a week ago I still haven’t gotta a response to my 10 mins just to sign up worse app ever ### 1/5 — Terrible Customer Service *2026-01-03, version 5.0* Snipes customer service is a joke. I ended up not getting my package and losing the original sale price all because of a mistake that Snipes made. Contacted customer service and was not help at all. ### 2/5 — Forcing the snipe’s wallet *2026-01-03, version 5.0* Unchecked the snipes wallet as I didn’t want to use it this time and save it for when I really need it. Unchecked the wallet option only for it to still use the wallet when I unchecked it and used Apple Pay .. can’t wait to return these now smh ### 1/5 — Terrible *2025-12-30, version 5.0* I bought a pair of shoes from here , worst decision ever . The box was beyond torn up and the shoes were damaged from being mishandled in the shipping process. I was told i cant get a refund because the box was damaged even though i received the box damaged and the shoes damaged also straight joke ### 1/5 — shoes *2025-12-26, version 5.0* i ordered a pair of jordan 3’s size 7 & it say they was delivered but i still have not received it . ### 1/5 — Horrible!!!! *2025-12-22, version 5.0* I ordered shoes online. When I went to go pick it up They canceled my order because they sold it to someone else!!!! Very unprofessional and will never use this app again!!!! ### 2/5 — My rating *2025-12-14, version 5.0* Should be an immediate update on stock so orders could be placed . ### 3/5 — Gamma 11's *2025-12-13, version 5.0* I waited for almost 2hrs and didn't get the Jordan gamma 11's I even downloaded the app and tried to reserve them I've brought too many shoes not to get a reservation ### 1/5 — No pictures on the app *2025-12-13, version 5.0* I have iPhone 16 promax I uninstalled and reinstalled the app and it never shows pictures yet the website works fine. ### 1/5 — App & Customer Service Stinks *2025-12-09, version 5.0* Says my number is associated with another account but there is no other account. Called and emailed customer service several times with no resolution. App just tells you to contact support ### 3/5 — Mr *2025-11-26, version 5.0* Didn’t get the free shipping was charged. ### 1/5 — Horrible *2025-11-20, version 5.0* This app was trouble from the time I installed it. I still didn’t get to my purchase ### 1/5 — Potential but not there yet *2025-11-18, version 5.0* Certain parts of the app doesn’t work. Customer service couldn’t help waiting to hear from app developers ## Most critical reviews (10 lowest-rated) ### 1/5 — Trash *2026-08-03, version 5.3* Never got the ten dollars off even after I did all the steps. ### 1/5 — Logging in *2026-07-09, version 5.1* For whatever reason I can’t even log in on the app I can only do so online. ### 1/5 — Snipes reserve *2026-07-09, version 5.1* Issues with the reserve portion it wouldn’t work. Customer service sucks they hardly get back to you to fix a problem that happened in store or with the app ### 1/5 — Barely any stock *2026-06-21, version 5.1* Barely shows any inventory online. ### 1/5 — Doesnt work *2026-05-15, version 5.1* A JOKE! ### 1/5 — Horrible Selection *2026-04-11* I was really looking forward to receiving my shoes today, but I was shocked when I opened the package. The box arrived completely torn and looked like it had been sitting in a warehouse for years. When I took the shoes out, they were a dingy, yellowed color and had a distinct, unpleasant odor, which makes me believe they were definitely worn by someone else before being sent to me. To make matters worse, there is a noticeable scuff mark on the left shoe. I immediately took them to the local store hoping for a quick refund, but the staff refused to help and told me I have to go through the complicated process of mailing them back online. It is clear that they sent me a beat-up display pair instead of a new product. This has been a terrible experience, and I will never be purchasing anything from this app ever again. Update: I have been waiting on my refund since I returned these shoes that were already worn and torn that they sent me. The day that they sent me these shoes. I sent an email out stating what was wrong with these shoes I even tried to return them on the same day at the store and I was told that they sent me display shoes. I have been emailing these people back-and-forth and have just received responses weeks after I emailed these people and now they are trying to send me these shoes back after they inspect them stating that they are worn and torn when they sent me these shoes in this condition. I will never buy anything else from this company again and I’ll advise anybody else to overlook this company because this is a trifling and Shiesty company stay away from this app and this company. ### 1/5 — They take your money take for ever to update you on your account and purchases you made im waiting *2026-04-03, version 5.1* I ordered shoes on 3/26 it’s 4/3 I have not received any kind of pick up mail my shoes been dropped off since last week bye ups from New York I keep sending emails they keep telling my order is split in shipment witch I know already and I know they have my shipment been dropped off from ups and I am still waiting ### 1/5 — The Worst *2026-03-23, version 5.1* First off the app reserve can’t verify my identity for some reason. Secondly customer service is a complete joke and waste of time. If you have any issue you have to email someone and wait 24 hours for every response. I never received my sneakers and they said they refunded me and I saw nothing in my account. Supposedly they refunded you to the snipes wallet first then you have to send to your card that you used. It makes absolutely no sense. If I was able to talk to someone on the phone this issue may have been solved by now. I’m still 235 dollars in the hole thanks to snipes. Absolutely horrible and disappointing customer Service ### 1/5 — Horrible Selection *2026-03-20, version 5.1* I was really looking forward to receiving my shoes today, but I was shocked when I opened the package. The box arrived completely torn and looked like it had been sitting in a warehouse for years. When I took the shoes out, they were a dingy, yellowed color and had a distinct, unpleasant odor, which makes me believe they were definitely worn by someone else before being sent to me. To make matters worse, there is a noticeable scuff mark on the left shoe. I immediately took them to the local store hoping for a quick refund, but the staff refused to help and told me I have to go through the complicated process of mailing them back online. It is clear that they sent me a beat-up display pair instead of a new product. This has been a terrible experience, and I will never be purchasing anything from this app ever again. ### 1/5 — Terrible *2026-03-17, version 5.1* ordered shoes online and they weren’t shipped no refund no help this company does not care. Buyer beware ## Most praised reviews (10 highest-rated) ### 5/5 — They good *2025-12-20, version 5.0* Real good ### 5/5 — The new loyalty program is great *2025-11-26, version 5.0* Snipes snipes Willowbrook introduced me into the app and make me save 10 dollars of yall, yall should try it. ### 5/5 — Yessss *2025-10-07, version 4.1* I love this store ### 5/5 — Thankful *2025-09-15, version 4.1* Thank you Team for the great opportunity of letting me be part of your customer. ### 5/5 — .com *2025-08-05, version 4.1* Good ### 5/5 — Dios con ustedes los mejores solo confío en usted bendiciones *2025-06-27, version 4.1* Los mejores 😈😈 ### 5/5 — Best deals ever *2025-05-01, version 4.0* Snipes hands down is the #1 sneaker hook up for the brick specials. ### 5/5 — Blk Toe Jordan 1 PROMOS *2025-02-16, version 3.4* Been waiting, Bout time. Don’t have them yet but I know they da Shiznit ### 5/5 — Great deals on Footwear *2024-11-17, version 3.3* I bought some Jordan’s for nearly 30% off! ### 5/5 — Out of stock *2024-11-10* I gave 5 stars because of thr sales but I shouldnt have to get all the way to payment just to find out something is out of stock --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*