# SNITCH Online Shopping — user reviews > 66 indexed App Store user reviews of SNITCH Online Shopping by Snitch Apparels Pvt. Ltd., rated 4.60/5 from 364 ratings. - Source: https://appshunter.io/ios/app/snitch-online-shopping/id1574656675/reviews - App overview in markdown: https://appshunter.io/ios/app/snitch-online-shopping/id1574656675.md - Rating breakdown: 5★ 284 · 4★ 42 · 3★ 15 · 2★ 2 · 1★ 21 ## What do users think of SNITCH Online Shopping? Overall sentiment: negative **Pros** - ✨ Good product quality (mentioned by a few) - ✨ Stylish and elegant designs - ✨ Good collection of clothes **Cons** - 😞 Worst customer service - 😞 Pathetic after-sales service - 😞 Unresponsive customer support - 😞 Long wait times for responses - 😞 Tickets marked as resolved without resolution - 😞 Refund issues and delays - 😞 Delivery delays and unreliability - 😞 Incorrect orders received - 😞 Poor product quality (mentioned by a few) - 😞 Difficult return/exchange process - 😞 Delivery partners are unreliable - 😞 App bugs and glitches - 😞 No proper tracking updates - 😞 Misleading delivery timelines - 😞 Charged return fees - 😞 Lack of accountability - 😞 Scammer/fraudulent behavior allegations - 😞 Poor app user experience - 😞 App crashes - 😞 Login issues - 😞 No helpline number - 😞 Chatbot issues - 😞 Order cancellation without notice - 😞 Poor fabric quality - 😞 Inconsistent sizing - 😞 Overpriced products **Commonly reported bugs** - App crashes when opening old orders - App refreshes product list after going back - App UI shakes when scrolling fast - App logs out after updates and requires re-login - Filters are removed after navigating back - Out-of-stock products removed from wishlist - Scrolling position resets after opening product details - Login issues with Apple ID - iOS app glitch preventing exchanges - Inability to log in via Apple ID after app update - New app update makes saved items unavailable - Wishlist items disappear after app update - App crashing and slow loading after update - Return/exchange option not functional in the app - App not allowing manual input in chatbot - App not showing login option for Apple ID **Most requested features** - Improve customer support responsiveness - Streamline return and exchange process - Provide a helpline number for customer support - Improve app stability and user experience - Maintain login session - Fix filter functionality in the app - Ensure products in wishlist remain after app updates - Fix scrolling issues in the app - Allow login via Apple ID - Improve delivery partner reliability - Provide clearer communication on order status - Offer more flexible return/exchange policies - Improve app development and QA processes ## Newest reviews (18 of 66) ### 1/5 — Scam company *2025-07-14, version 3.49.75* Worst customer service ever. Products are the cheapest quality. Not worthy at all ### 1/5 — Pathetic!!!! *2025-07-08, version 3.49.74* My first experience with Snitch has been utterly disgraceful! What a complete mess you’ve made of my order! I specifically ordered a white recto white stripe shirt, and what do I get? A completely different black shirt that doesn’t even fit me! I thought Snitch was supposed to be a reputable brand, but this is nothing but a pathetic hype. And to make matters worse, your so-called customer support is nonexistent—completely useless and unresponsive! This level of incompetence is unacceptable from a brand that claims to be professional. I demand you deliver the correct order immediately, the one I specifically asked for. If not, I want my refund within the next 24 hours—no excuses! ### 1/5 — Extremely Poor Delivery System & Misleading Timelines *2025-07-08* I’ve ordered from Snitch multiple times and every single time the delivery experience has been extremely disappointing. They claim 1–2 day delivery, but in reality, the product often arrives after 10–15 days, if at all. There is no proper tracking, no timely updates, and their customer support is irresponsible and unresponsive. They lure customers by showing fast delivery options, but once the payment is done, you’re left waiting endlessly. This has happened to me more than once. Very unprofessional and unreliable service. Snitch seriously needs to fix their logistics and customer care if they want to retain customers. Right now, it’s just a waste of time and money. ### 1/5 — Snitch Stole My Money and My Patience – Worst Customer Service Ever!” *2025-07-07* don’t usually leave reviews, but Snitch truly earned this one. Sure, the clothes look good in photos — sleek, trendy, affordable — but don’t let the aesthetic fool you. The customer service is hands-down the worst I’ve ever experienced. Ordered a shirt. Got the wrong size. Tried to exchange it — and that’s where the nightmare began. Their so-called “customer care” is basically a black hole. Emails? Ignored. Calls? Either don’t connect or you get vague, robotic replies like “we are looking into it” — for weeks. The chat support? Might as well talk to a wall. The return process is a joke. Their pickup agent cancelled twice without notice, then they had the audacity to mark it as “customer unavailable.” Excuse me?? I was sitting at home WAITING. And guess what? After all this effort, I still don’t have my refund. It’s been over a month. No updates. No resolution. Just silence. Snitch feels like a scam with good lighting. Great branding, zero backbone. If this is how they treat paying customers, I can’t imagine how they handle complaints internally. Save your time, money, and sanity. Shop literally anywhere else. ### 1/5 — No login options *2025-06-16* I’m trying to login to my snitch account to access my old order history but there is no way to login using only my email id. ### 1/5 — Frustrating Return Process – No Resolution Even After 2 Weeks *2025-06-12* I’ve been trying to return a product I bought from Snitch for the past two weeks, and the experience has been extremely disappointing. Despite multiple follow-ups through the app and email, I haven’t received any proper response or resolution. The return process is advertised as smooth and hassle-free, but in reality, it’s been the opposite. The support team has been either unresponsive or has given vague replies with no real progress. This level of service is unacceptable, especially for a brand that positions itself as modern and customer-friendly. I expected much better. Until the return and customer support process is improved, I cannot recommend this app or brand to anyone. ### 1/5 — Worst customer service *2025-06-07, version 3.49.69* Worst customer service ever nobody is coming to pick up my return order and even when I try to reach out to snitch they don’t even do call back and and when I try to do chat nobody replies and I have been trying to this for an week again and again it shows pick up failed ### 1/5 — Read before ordering *2025-06-04, version 3.49.69* Returns are a pain. Fit/size is a major problem. I ordered 3 items and one had defects and other one didnt fit me well so initiated return. The shadowfax idk which company assigned for return was so unprofessional. He is asking for some price tag which I didnt get I only got size S written on my tag so he cancelled my return and also didnt pick my call. I call him 10 times to tell me what happened he just left the order at my gate. I wasnt at home. Also one item had smell of perfume like it was worn so obviously I m not going to order it. Snitch is no match for established brands like zara or h&m. ### 1/5 — Extremely Disappointed – Poor Service & Delayed Processes *2025-05-30* I had a really frustrating experience with Snitch. I bought 3 products from their offline store and had to order 3 more online because they weren’t available in-store. I placed my order on 23rd May, and the delivery was promised by 25th May—but I only received it on 26th May. One of the T-shirts I ordered had a size issue. I immediately requested an exchange on the same day (26th May). Since then, the exchange still hasn’t been completed. I raised the issue twice with customer care, and today, 30th May, I made a third complaint. The customer agent now tells me that only after the return is picked up and verified (which itself takes 2–3 days) will they process the exchange—and then it will take more days to ship the correct size. That’s way too much delay for such a simple exchange. So, I asked them to just process a refund because I no longer want to buy anything from them. Now, they’re saying that even the refund will only be processed 7 business days after the product is returned and verified. This whole process feels like a scam. Extremely poor service, slow timelines, and zero accountability. I would strongly recommend NOT buying Snitch products online. ### 1/5 — Worst services- read it before you choose SNITCH- Fraud app *2025-05-16* In these many years of online shopping Snitch is the only online app which has worst service ever! I had ordered a white shirt and wanted and smaller size so gave it for exchange and these guys have different agents for deliver and pickup. How on earth does the customer know this information. In the all it shows return cancelled by its own! My return product was taken by a BlueDart agent and Snitch has a reason saying bluedart is not their pickup service so they can’t help hear! Then where is the product and how did bluedart agent get to know I have SNITCH exchange to be done and how was it assigned to bluedart agent. This is a big SCAM, app like these make people think of opting for online shopping. The worst of all. Now there is no product and no money. These people are fraud . The customer server has nothing to tell but sorry we can’t help hear or sorry it was not picked up by us, it was not picked up by you then why on earth did you send bluedart to pick the product. Can’t keep up the customer standards then for god’s sake remove your company app. ### 1/5 — Bad UX for app and bad return experience *2025-05-16, version 3.49.66* 1. Bad UX experience: try executing exchange for the products using application in an iPhone and the size selection for exchange is not visible which forces me to return the product. 2. When you have a new customer onboarded, you should not imply any return fees on first order. This is very bad experience both from the customer retention and earning faith from the customer. With these two points said, I am uninstalling the application and would not like to make any purchases ahead from Snitch. You must focus on customer first policy because, sales will automatically boost with good and happy customer group. Thank you ### 1/5 — Good collection but Worst experience *2025-05-11* This is one of the apps which has good collection of clothes& which has strategically spent on a lot of marketing but very poor on the customer service. Once you give them your money, in case there’s a mistake at anybody’s end you’re doomed. Will make you wait eons of time to receive one response from CS agent & it goes on throughout the day. Once you get distracted some other tasks(obviously we have a life) they suddenly come online & close the chat if the customer doesn’t respond for 5 minutes & this game continues. Is this on purpose? Only Snitch, but definitely bad CX. Having good post purchase experience is not a delighter anymore it’s a must have!! Please don’t take customers for fools. ### 1/5 — worst experience ever *2025-04-17, version 3.49.64* It is the worst app and services they are making me fool trying to con my money taking i have raised a call back multiple times but receiving no call backs instead after few hours asking for feedback about the conversation with the agent they are fooling people and also not providing any updates not even sending delivery driver number neither their service agent are helping in any situation but mistake i have put one number wrong but they are no able to change the no neither they are helping in any situation it is the worst service ever so pathetic cant even imagine they are real scammers and conners only and only fooling people ### 1/5 — Pathetic service and cloth quality *2025-04-11, version 3.49.63* I had requested a cancellation for a product, and the delivery person called me once—late at night. I called him back immediately, and he assured me that he would pick up the product the next day. However, no one came for the pickup the next day. I waited patiently and then rescheduled the pickup again yesterday. Now today, I’m being informed that no one will come to collect the product. This is very frustrating and inconvenient. I will be going out of town tomorrow and won’t be back for the next 10 days. I initiated a chat session with them , their chat person Abraar said he is checking and never replied. I even follow up in chat multiple times hi he did not respond. Now I don’t able to initiate a new chat session or a call as well. Their cloth quality is poor and their customer service is pathetic. They just don’t want to take return and scam is with this kind of fraud ### 1/5 — Worst delivery service *2025-03-10, version 3.49.58* Worst delivery service. I had ordered a shirt from snitch but still haven’t received. They just message daily in the morning that your product is out for delivery and again they message in the evening that our delivery partner was unable to locate your address. This has been going on for one week. And I haven’t got a single call from the delivery person. All other shopping websites have been delivering products on my location for the last 10 years. 1 product was delivered on the same address last week from snitch itself. ### 1/5 — Extremely Disappointing Experience *2025-02-20, version 3.49.54* I had a terrible experience with the Snitch app. I placed an order expecting timely delivery, but it has been delayed by 10 days with no resolution in sight. All my planning went to waste because of this unacceptable delay. What’s worse is the poor service team – they raise a ticket, promise to deliver “ASAP” or “by the next day,” but nothing happens. I’ve raised multiple complaints, but my order is still nowhere to be found. This was a complete waste of time and an incredibly frustrating experience. Snitch seriously needs to improve its delivery commitments and customer support. I wouldn’t recommend this app to anyone looking for reliable service. ### 1/5 — Extremly Dissapointed and Total Waste of Time *2025-01-05* I have ordered 2 ptoducts and for correct default address and mobile number through app on my phone. However contact on shipping address got chande as first number was missing. They shipped the product and delivery failed obviously. I have told customer support to update the correct mobile number. Its already been more than 3 days the contact info has not been updated neither the tracking info has been updated. Delivery partner "bluedart" dont take their request seriously. Still waiting for my order. Extrey dissaponted by their service and total waste of time. I won't recommend to use Snitch through app as they dont provide call support and also in the chat support their representatives take coffee sips for 20 mins and then will dissapoint you with their replies ### 1/5 — Terrible delivery and pickup service *2024-12-29* I had a terrible experience with this app. They delivered my product to the wrong address and now, during pickup, they’re claiming the address is incorrect. If the address was wrong, how did they manage to deliver it there in the first place? This clearly shows a lack of proper verification on their end. To make matters worse, when I called customer support, they disconnected my call after just 2 minutes, telling me that I am responsible for shipping the product back. They refuse to take accountability, stating that their delivery and logistics partners are different, which is just an excuse to avoid responsibility. Their service is unprofessional and frustrating. It’s their mistake, yet they expect the customer to bear the hassle of shipping the product back. I would not recommend this app to anyone until they improve their processes and take responsibility for their errors. ## Most critical reviews (10 lowest-rated) ### 1/5 — Truly the worst customer service *2026-07-29* By far one of the worst customer support experiences I’ve ever had. It’s been over a month, and I still haven’t received the refund for two returned items. Despite repeated follow-ups, the issue remains unresolved. Every interaction with customer support has been a complete waste of time. The most infuriating part is that support tickets are routinely marked as “resolved” without any actual resolution. No explanation, no update, no refund—just an attempt to close the case and move on. It seems like their priority is improving their ticket metrics rather than helping customers. At this point, it genuinely feels like once Snitch has your money, getting it back is entirely your problem. The complete lack of accountability and ownership is shocking. A company that cannot process a simple refund even after a month, while repeatedly ignoring its customers, has no business claiming to provide good service. Save yourself the frustration and think twice before ordering from Snitch. If anything goes wrong with your order or refund, don’t expect their customer support to help. Based on my experience, you’re likely to be ignored, passed around, and left waiting indefinitely while your tickets are quietly closed without a solution. Absolutely unacceptable. ### 1/5 — Order issue *2026-07-10* I ordered 2 jeans and 1 shirt from Snitch. Initially, I accidentally forgot to include my society name in the delivery address, which caused my first order to be undeliverable. I immediately contacted customer care, and they assured me they had raised a ticket to update my address. Later, they marked the ticket as "resolved," so I assumed the issue had been fixed. Based on that, I placed another order for 1 more pair of jeans and 1 shirt using the correct address. It's now been 10 days, and only the jeans from my second order has been delivered. The shirt from the second order hasn't even been shipped. As for my first order, I've been following up with customer support every single day. They keep raising new tickets and marking them as resolved without actually solving the problem. This is the most pathetic customer service I've experienced from any online shopping platform. I've also reached out to their team on LinkedIn and even messaged the CEO, but I received no response. Their team replied once on LinkedIn and then completely stopped responding. If anyone from Snitch's concerned team is reading this, please call me and resolve my issue. Otherwise, I strongly recommend that people think twice before ordering from Snitch. I am extremely frustrated with this experience and will never order from them again. The decision is yours, but based on my experience, I would advise others to be very careful before placing an order with Snitch. ### 1/5 — Worst experience and Customer Service *2025-12-12* Trying to reach them from past 10 days no resolution from them. App is unresponsive worst user experience. Customer service team is like a dead end no help nothing. Never recommending it to someone and also never using in future ### 1/5 — Fraud Application *2025-12-01, version 3.49.90* I have placed an order on 23rd November. On the app it says it has reached the location on 25th of November. It is 1st December today and I am yet to receive the order. The delivery date was 27th. It was for a wedding outfit and I was left with no choice but to buy something from a different Store. They ask a time slot for callback and do not call. Plus their delivery partners hold the courier and meanwhile if you want to cancel it the application customer says - “there was an error processing your selection. Please try again”. There is no way you can get your money back or even the outfit you paid for. Both are stuck for indefinite period and customer service is terrible. ### 1/5 — Bad customer sevice *2025-11-20, version 3.49.88* The products are really good but the after sales service is absolutely pathetic. Company should do something about it else it will take the whole company down with it. No proper resolution of issues, multiple follow ups, half baked chatbot which spits out scripted stuff. Very difficult to get in touch with customer support for any general issue. You must have some order with the exact issue that the chatbot expects one to have. They charge you a return fee even when the product is defective. Exchanging takes days and no proper way to track it on the app. Their dumb chatbot spits the same msg if try to get help from it. What a shame !! ### 1/5 — Extremely disappointing customer service *2025-10-24, version 3.49.86* They have marked my product as delivered when I did not receive it. And even after complaining so many times, there has been no action from their end! Very disappointing after sales service! I did not expect this from Snitch. I am a new customer. This was my 3rd product that I ordered. But after the service I have seen from you guys, I don’t see myself being a customer of Snitch in future. And nor will I recommend this Brand to any of my friends or family. I really hope you atleast sort out my issue after writing so much. Because I haven’t received a single mail or message from the Snitch of whether they will be replacing my product or give me a refund or till when would this be resolved. ### 1/5 — Poor customer care *2025-10-16* It’s not about product, it’s about snitch customer support , if u try to retuen an article they forst shows return accepted, but then for 7 days , they just send a mgs that pick up failed , no body will contact u , but they will daily share same mgs and if u will try seeking help from customer chat they will say wait for 24-48 hours and similarly 7 days are completed and no action is take and this way u can’t return an article here !!! So be aware , then u can only ezchange the article . I even raused the ticket for the sane but they wrote the reason that delivery agent was unable to reach u , for delivery they were easily able to reach but for return they are unable !!! Would never recommend anyone this store for shopping ### 1/5 — Worst delivery experience *2025-09-29, version 3.49.84* I had ordered a shirt from Snitch and the delivery was handled by Bluedart. The courier service kept sending me messages saying “delivery attempt failed” without actually attempting delivery, without calling, and without even visiting my address. I had to chase customer support multiple times just to get my prepaid order delivered. On top of that, I had to wait 9 minutes in a queue just to speak with customer support because there was only one agent (Vishal) handling 9 people at the same time. That’s ridiculous for a brand claiming to be premium. To make it worse, Snitch even asked me to reschedule delivery myself instead of handling it from their end. If I had chosen Cash on Delivery, I would have been charged ₹100 extra for delivery, which is completely unfair given how unreliable their courier partner is. Overall, this was one of the worst shopping experiences I’ve had. A simple shirt delivery turned into unnecessary stress, and I will think twice before ordering again. ### 1/5 — Buggy App *2025-08-13, version 3.49.79* I’ve been trying to return/exchange 3 of my items. The return button is somehow now available on a few products which are already sold out. Instead it shows an exchange button which makes no sense as the product is already sold out. Seems like some developer has switched the return and exchange button functionality 😅 Contacting them is again an issue. The chatbot is buggy too, doesn’t allow you to put manual inputs. Needs to select from a list of options which are again not very intuitive. ### 1/5 — Pathetic product quality and customer service *2025-08-02* I bought a shirt in may month to gift trusting the brand but it turned out to be something else, the shirt was used only 2 times and got torn without any stretch or cut with no rough usage it has the worst quality and second thing is the customer service I tried connecting to customer support via mail and they refused to give any help. First they asked for the picture of the shirt with the logo once sent they said we can’t help and ignored the other mails. I asked them for replacement or compensation as well but they ignored the mail closing the ticket. I won’t suggest anyone to trust this brand and it’s really really overhyped not worth it, neither the hype nor the product. ## Most praised reviews (10 highest-rated) ### 5/5 — I love snitch *2026-04-03, version 3.49.98* I am oldest costumer on snitch give more offer ❤️ ### 5/5 — Great quality, Great service, Perfect Clothing Company *2025-01-21, version 3.49.47* I ordered a shirt that turned out to be slightly loose. I opted for a return, and the process was impressively smooth. Within 24 hours, the shirt was picked up, and in just two days, I received the replacement in the correct size. The service was truly seamless, and the product quality exceeded my expectations. Absolutely loved both the shirt and the exceptional service! ### 5/5 — Stylish and elegant brand in India *2024-04-05, version 3.38* Snitch always wins my heart with the superb quality of the product which alwys makes me looks stylish and unique :) When it comes to the customer support experience I can rate 5/5. The assistant towards my concern promptly and leaving me completely satisfied.. I can highly recommend this brand anyone looking for a stylist elegant and pocket frndly clothing brand in India with a good quality of customer service experience. ### 5/5 — Amazing Quality & Designs *2024-04-05, version 3.38* Superb Quality,fast delivery & new fresh designs.. Truly believe this brand will go way ahead,had seen this brand on my instagram feed and the design immediately hooked me onto it,and since then i have been an avid user. Wishing the team all the best,hoping to see more offline stores across the country soon. ### 5/5 — Refund *2023-09-13, version 3.26* Worst service by your team it's very annoying after doing shopping of so many products you'll can't give proper service and your team is just lying to me and now stopped replying worst service ever please stop bullying people don't do this it won't take time for us to take action against you so please give proper resolution ### 5/5 — Bad service *2023-08-27* I have ordered a shirt in snitch and it got returned to warehouse due to undeliverable. It’s been 2 months I have called customer care more then 10 times every time they are responded as the refund will be completed by 2 days. Now, even the customer care number is also not connecting. I have tried more then 30-40 times, not a single time it is getting connected. I have sent mails as well. No response. I suggest to not to buy any product in this website/app. Poor customer service. I have deleted this application. I guess it is some kind of scam. **Developer response:** Hi, Hi, Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number and contact details on our WhatsApp (6366966283 ) so that we can look into it and assist you in the best possible way. Thanks & Regards Team Snitch ### 5/5 — Literally so cool *2023-04-24, version 3.15* Literally so cool ### 4/5 — Good products but worst customer support. *2022-12-29, version 2.1* Strange how they don’t have their own logistics even in city like Hyderabad, they relay on third party courier for which they don’t have any control on, it’s been 10 days I’ve ordered trousers they still can’t give a proper reason for delayed delivery. I have to cancel the order after waiting for these many days I don’t know how many days will it take to get my refund :( ### 3/5 — App is crashing, Looks like college project *2024-08-26, version 3.49.3* I really like your clothes and usually buy it . But your App is sooooo bad and is user experience is not up to the market. Issues: 1.everytime i go back list got refresh , I again need to search the product. 2. If I click on my old order , app gets crashed. 3. App Ui shaking , when i scroll fast. 4. And if open the app after several days, its asking me to login it again. Didn’t maintain the login session . 5.YOU NEED TO CHANGE YOUR QA , how they are allowing bugy app on appstore. Good luck, please fix this issues. ### 3/5 — Slow and Crash *2024-08-15, version 3.45* I just updated the app to your latest version with the new look to it but it’s now very slow in loading and scrolling despite having the good internet and also has started crashing sometimes. Also, in the pervious version I had added some stuff to my Wishlist and after updating the app to the latest version, they all are gone. Previous version was way better! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*