# SoBol Rewards — user reviews > 54 indexed App Store user reviews of SoBol Rewards by Paytronix Systems Inc, rated 4.61/5 from 339 ratings. - Source: https://appshunter.io/ios/app/sobol-rewards/id1526359154/reviews - App overview in markdown: https://appshunter.io/ios/app/sobol-rewards/id1526359154.md - Rating breakdown: 5★ 289 · 4★ 14 · 3★ 6 · 2★ 7 · 1★ 21 ## What do users think of SoBol Rewards? Overall sentiment: positive **Pros** - 🍓 Fresh, delicious, high-quality food - 👍 User-friendly, intuitive app interface - 🎁 Excellent rewards program - 🚀 Quick and easy ordering process - 😊 Friendly and respectful staff - 📍 Convenient multi-location availability - 💪 Healthy, nutritious meal options - ✨ Customizable menu items **Cons** - 🐛 Frequent app crashes and errors - 🐛 Payment processing issues - 🐛 Order information not syncing to stores - ⚠️ Outdated store hours in app - ⚠️ Missing menu item notifications - 😤 Rude staff at some locations - 💰 Overpriced products - 🔄 Requires sign-in every session - ⚠️ Poor refund/reorder process for missing items - 🐛 Form validation issues at checkout - 🐛 Apple Pay compatibility problems **Commonly reported bugs** - App charges card but shows error message - Cannot fill in birthday field in profile - Invalid address errors for valid addresses - Missing store location display after update - App waits until checkout to validate required fields - Order customizations not transmitted to store - Apple Pay postcode validation errors - Slow performance and janky interface - Excessive location permission requests - Sign-in required for every order attempt **Most requested features** - Nutrition information display in app - Ability to manually add past purchases to rewards - Refund processing for missing delivery items - Reorder without additional delivery fees - State/province field for all locations - Opt-in marketing emails instead of mandatory - Persistent login sessions - Better error messaging and guidance ## Newest reviews (14 of 54) ### 3/5 — Great But HUGE feature missing *2026-08-20, version 25.21.2025090402* I love sobol and app is great but why isn’t there an option to get extra acai base in the customize section? I can order it at stores and it’s on the menu but not the app. ### 5/5 — highly recommend! *2025-04-26, version 24.16.2024112201* service was amazing! i got 2 bowls and they both tasted amazing and fresh ### 5/5 — Easy of use *2025-04-25, version 24.16.2024112201* The SoBol app is super user friendly and takes no time at all to place an order ### 5/5 — awesome *2025-02-19, version 24.16.2024112201* good ### 2/5 — App works okay *2024-08-09, version 24.2.2024022202* The staff was extremely rude. Product overpriced. I was talked down to and will not go back ### 3/5 — Hate using Apple Pay *2024-08-03, version 24.2.2024022202* I love açaí bowls from SoBol but their Apple Pay has an issue. It always gives me a hard time when I try to make a payment with Apple Pay and mentions about post code. So ridiculous. ### 5/5 — A Happy Family! *2024-05-23* I needed to keep up with my kids demands but since I also love Açaí, I also love this app that makes my life easier. Not only I can order online and my kid will jump out to get it but also I can order when my kids are traveling and get an açaí order on me. I love the rewards too. They are a blessing from above. Everyone is struggling but I feel appreciated when I get a reward for my money spent. Thank you from a returned customer. (0: ### 4/5 — refund processing *2024-04-09, version 24.2.2024022202* needs to be able to process refunds for items missing in delivery and a way to resend the items without having to repay $7+ for delivery and additional tip again of a new driver to receive it, to be fair to customer. ### 5/5 — SoBol *2024-01-08, version 23.14.2023072701* SoBol is a great acai bowl place. The employees always treat you with kindness and respect ### 2/5 — Too Many Errors *2023-09-28, version 23.14.2023072701* I keep having error codes coming up when I try to order through the app and online. It kept saying bad error or something. I tried pickup as well as delivery and this is not the first tike I kept getting that error. Then it would tell me the address is invalid which makes no sense ### 5/5 — The Best!! *2023-09-14, version 23.14.2023072701* I absolutely recommend this to anyone who hasn’t tried it. The acai bowls are amazing. I custom order mine without any issues. I have been to other locations but the Rockville Centre Sobol is the Best by far!!!! ### 5/5 — Squam *2023-08-06, version 23.14.2023072701* Delicious ### 5/5 — SoBol Bowls *2023-06-21, version 23.10.2023052901* These bowls are the most amazingly FRESH and DELICIOUS bowls in Brooklyn. I am hooked, you have a customer for life 🙂. ### 5/5 — Rachel *2023-06-03, version 23.10.2023052901* My homies at SolBowl in Port Jeff never fail to make me the tastiest meals. I am never ever dissatisfied and their waffles are fire too. But I’m obsessed with the bowls - unbeatable! Sorry, competition babies 😘 ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible communication *2025-04-01, version 24.16.2024112201* If a store changes their hours, apparently they can’t get updated hours in the app so the app allows you to order even if the store isn’t open. They also don’t alert you when stores have changed menu items or have gone kosher so if you try to re-order something you ordered in the past and items in that order are not kosher you will not receive them, but they don’t tell you that. ### 1/5 — Not working to place order since update *2024-08-29, version 24.11.2024080901* Haven't been able to place an order since the update I just did. ### 1/5 — Not very well done *2024-05-17, version 24.2.2024022202* If any field is missing, the app waits until the checkout page and then says you need to remove all items and start over. Very inconvenient when you’re in a hurry. ### 1/5 — worst loyalty app ever *2023-12-11, version 23.14.2023072701* for a multi million dollar corporation, it is surprising how unthoughtful and poorly built. The ordering app is as well as the online ordering experience on the website… Perhaps the CEO of the company should spend 15 minutes of his morning, trying to sign up just to place one order only to have to follow a bunch of confusing prompts that lead you back to a start screen. if you’re going to outsource your app development, perhaps you should have your own employees and use the product before you deploy it. Additionally, a customer should not have to opt into your useless marketing emails. In order to use the app. In this age, it is perfectly reasonable to opt in to order related emails versus marketing junk. #fail ### 1/5 — Bad bad *2023-05-04, version 22.16.2022101801* I placed an order for delivery. I gave them a tip included. They charged for three things and only gave me two. They never deigned to tell me that they were not going to send it to me or give me my money back. What a disappointment. ### 1/5 — No App Support! *2023-04-14, version 22.16.2022101801* My very first visit to SoBol, I’m asked do I have the app…I responded no. I asked the cashier, if I purchase something now, can I update the app after my purchase to recognize my rewards…I’m told yes! I downloaded the app after I left the store, and I looked on the app and couldn’t find anywhere I could record my recent purchase. Came here for app support, and you’re taken back to the app and you have to email. That’s a runaround, assist users here! ### 1/5 — I love the product but not the app *2023-02-07, version 22.16.2022101801* I have ordered twice off of this app and every time that I try it charges my card but says there is an issue and to please try again. The website works 100% better than the app. ### 1/5 — Doesn’t work *2022-07-22, version 21.65.2021121503* I try to fill in my profile but every time I get to birthday it won’t allow me to fill it in. Some stores will look up my rewards number but others won’t. I have deleted the app and tried to put it back on my phone… still doesn’t work. ### 1/5 — Terrible app, what you order is not what store receives *2021-07-24, version 20.60.2020121103* The app is clunky and it takes way too many steps to place an order. Also found out today that what you order on the app is not what the store receives. If you ask for extra fruit the store won’t get this on their ticket. The app is literally sending the wrong order to the store and over charging you!!!!! I’ll be calling my order into sobol from now on. ### 1/5 — Fix The App!!! *2021-06-28, version 20.60.2020121103* With the latest update it is impossible to use the app to order anything. It doesn’t even give you the store location. Please fix this!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Free stuff *2026-06-26, version 25.21.2025090402* When I go there the SoBol guys give me free stuff sometimes ### 5/5 — SoBol May 2026 Review *2026-05-13, version 25.21.2025090402* SoBol is a delicious and healthy snack. Quality, Fresh ingredients. I highly Recommend. PANTIES & PUMPS ### 5/5 — SoBol Delivers *2026-04-06, version 25.21.2025090402* SOBOL delivers, and by delivers I don’t mean they put it in the car and drive it to you. I mean every order I get is 100% satisfactory, the customer service, the quality and the product is second to none. Every other order I’m getting a few dollars in rewards, which is a great incentive. They keep me coming back week after week. Thanks SOBOL LYNN DFCali ### 5/5 — Best app *2026-04-01, version 25.21.2025090402* I love the app and I went to the store person. They have great food. I will highly recommend this and it is good price. ### 5/5 — Amazing *2025-09-24, version 25.21.2025090402* Love love love SoBol. The fruit is fresh. From the bowls to the smoothies is so delicious and filling. ### 5/5 — 🥰 Briana & Brian 🥰 *2025-09-19, version 25.21.2025090402* SoBol Rewards is one of the simplest, most user-friendly interfaces that I have ever used to make any type of food order. I Highly Recommend SoBol for their exceptional food quality, ease of ordering, pricing, quality, options, rewards program, and so much more. If only takeout did have taxes! The rewards program is wonderful too. ### 5/5 — Easy meal to go! *2025-07-16, version 24.16.2024112201* I like the fact that I can pick up my sobol anywhere where is available. My daughters like it and it makes it easy for me as a Mom. I also appreciate the rewards. ### 5/5 — It is the best *2025-06-08, version 24.16.2024112201* I usually don’t like açaí bowl but let me tell you this was the best açaí bowl I ever had and it tasted like a o can’t even explain it ### 5/5 — Amazing *2025-05-18, version 24.16.2024112201* I love sobol and the App is so easy to use 100% recommend ### 5/5 — Love!!!! *2025-04-29, version 24.16.2024112201* Love me some SoBol!! It’s a nutritious meal that’s so good that eats like a dessert need I say more go get you a bowl!!! I’m a coconut lover so coconut is my favorite but you do it your way and I promise you’re love it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*