# SOBOT

> SOBOT (iPhone/iPad app by SOBOT TECHNOLOGIES PTE. LTD..)

- Source: https://appshunter.io/ios/app/sobot/id6473614608 (this page in markdown: same URL + `.md`)
- Developer: [SOBOT TECHNOLOGIES PTE. LTD.](https://appshunter.io/developer/1763742386)
- Category: Utilities, Business
- Price: Free
- Age rating: 4+
- Requires: iOS 11.0 · 88 MB
- Languages: American English, French (France), German (Germany), Indonesian, Italian, Japanese, European Portuguese, Russian, Chinese (Simplified, China), European Spanish and 1 more
- Released: 2023-12-05
- Data updated: 2026-07-22
- User reviews in markdown: https://appshunter.io/ios/app/sobot/id6473614608/reviews.md

## What is SOBOT?

All-in-one Contact Center Solution
Contacting, make the world borderless
Enjoy a better experience of contact center

--Make your customers happy
We help top brands improve their
customer satisfaction and NPS

--Make your team more efficient
We use our products and AI to improve
the productivity of customer service
agent teams

--One-stop Solution
Sobot provides not only SaaS but also
On-premise service. Our professional team
deliver customized service to our clients

--Intelligent
Leveraging AI and Big Data technology for
improving efficiency & revenue


## Version history (last 5 releases)

### 3.6.4 — 2026-07-20

1. Optimize the search function in the user center for event selection
2. Upgrade the outbound calling API

### 3.6.3 — 2026-07-03

- Added the batch transfer capability for conversations, enabling batch selection of conversations and performing transfer based on department/agent.
- Added call V7 monitoring and statistics capabilities, supporting real-time monitoring, metric statistics, filtering, sorting, department tree and line selection scenarios.
- Optimized the Korean translations for each module.
- Added 50 custom attachment capabilities for work orders.
- Custom card guidance text for large models supports rich text.
- Fixed the abnormal selector for `ZCChatUserModel name`.
- Optimized the judgment of special call login switching, cancellation registration and hang-up events.

### 3.6.2 — 2026-05-29

1. New customer message content risk control management
2. Optimization of call task editing information synchronization

### 3.6.1 — 2026-04-24

1. APP\Call Operations\Transfer, supports transfer to third-party numbers
2. Optimization of button message display logic
3. Addition of Romanian language to intelligent responses
4. Highlighting of sensitive words
5. Optimization of button style in historical records of third-party channels
6. Optimization of inaccurate issues regarding historical customer star marking/canceling star marking
7. APP\Call Service Summary\Notes, supports preset note text
8. Limitation on the frequency of the "Invite Evaluation" button for customer service
9. UI optimization of the online chat page

### 3.6.0 — 2026-03-09

1.  Support for custom attachment fields in service tickets  
2.  Knowledge source attribution added to bot messages  
3.  Enhanced compatibility with the ticket workflow canvas  
4.  Call transfer functionality implemented  
5.  Variable card collection and echo feedback integrated into bot messages  
6.  Button message echo response enabled for bot interactions  
7.  Persian language support added to smart reply capabilities
8. Real-time caching is supported for online conversations.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-22.*