# SOCAR Malaysia — user reviews > 179 indexed App Store user reviews of SOCAR Malaysia by SOCAR MOBILITY MALAYSIA, rated 3.80/5 from 68 ratings. - Source: https://appshunter.io/ios/app/socar-malaysia/id1546059821/reviews - App overview in markdown: https://appshunter.io/ios/app/socar-malaysia/id1546059821.md - Rating breakdown: 5★ 44 · 4★ 4 · 3★ 0 · 2★ 0 · 1★ 20 ## Newest reviews (19 of 179) ### 2/5 — Super Late Reimbursements *2025-11-04, version 2.7.1* Most available cars for rent have below 50% fuel left. But the app requires users to return cars with above 50%. Meaning most of the time you end up having to refuel the car before returning it. Even though the app promises to reimburse fuel costs, it does so in an intentionally annoying and scummy manner. They only reimburse your money after 7-14 working days but in reality you best believe they will make you wait until the last day to reimburse you which can mean up to 3-4 weeks of waiting, and this happens EVERY SINGLE TIME. It is really annoying and they know it but they do so because they want you to opt in for their app wallet for reimbursements. And of course, you can only use that money on their services! Oh yeah did I forget to mention they will reimburse you literally in ONE single day if you choose this method instead of waiting for 3 weeks? But don’t worry this is entirely unintentional and not designed in a way to rig you from your own money you paid as a favor to them !!! I wonder why most people end up returning the cars with lower than 50% fuel not following the app rules ? ### 4/5 — Good experience *2025-09-01, version 2.6.9* I rent SOCAR because my car was broke down and sent for service for few days. So far my experiences with SOCAR is quite satisfied. The app is very user friendly. Location of SOCAR is really depends on your area, some are far and some are close depends on your luck. But I really do hope can improve on the conveniency because of the return to the same spot policy is a bit troublesome sometimes. I understood that you have another option for pickup service but will it be better if we return to a SOCAR location as well instead of return back to the same spot? Hopefully will have EV cars soon in SOCAR. ### 1/5 — Extremely Disappointing Experience – Poor Service & Irresponsible Customer Support *2025-06-25, version 2.6.4* I had a very disappointing experience with this app. The service itself was below expectations, but what stood out most was the completely unprofessional and irresponsible behavior of the customer service team. After being hit with unexpected extra charges, I reached out to clarify the situation. Despite providing a full explanation, I received no proper response or resolution. Instead of addressing the issue, the customer service team repeatedly threatened legal action if I did not pay the charges—without offering any meaningful dialogue or support. It felt like they were using intimidation tactics rather than offering real customer support. This kind of behavior is unacceptable, especially when users are trying to communicate in good faith. I would strongly caution others before using this app. A service that resorts to threats instead of responsible customer care is not one I can trust or recommend. ### 1/5 — Lousy app! *2025-05-07, version 2.6.0* CS need 24-48 hours only able to contact you! What a ridiculous company!!! ### 1/5 — Can’t even register *2025-04-08, version 2.6.0* First day try to register for the firs time - receive an errror ‘two many requests’ try in an hour.Try the next day and receive the same error ### 1/5 — Problem with sign up?! *2025-03-09, version 2.5.9* What the problem now?can fix it?rubbish system!key in phone number cannot receive otp, ok i wait 1min then key in write ‘hash’ cannot?second time the same problem!waste my time! If don’t want let people sign up then just close the apps! ### 1/5 — Worst service ever *2025-01-10, version 2.5.4* I been using SOCAR for some time … initially when it started the service was good and it was very convenient for me although the charges was high … However, for the past 3 consecutive bookings, the service was unimaginable horrible and not to the basic standard also … First they sent faulty car, which cause the whole trip was nightmare …. Yes they exchange the car but the amount of time wasted and literally am paying for the service when I can’t use it … 2nd worst experience, they didn’t even send the car at the stipulated time when I always pay for the dasher service… I had to spend an hour just to find way to talk to their customer service as there’s no other you can contact them … Anyhow, seems like they are not improving their services and it’s getting bad and bad day by day …. I will not recommend this service to anyone as the whole experience will be spoilt & go thru heartache when you go are on holiday or in emergency mode … SOCAR team please remember the customer are paying for your service not that you guys offering free so the customer can be treated in this way … Am logging out from SOCAR … not going to use your service anymore unless there’s change in your mode of serving customer better way …. If I can 0 star I will do so too …. Very very disappointed with SOCAR … ### 1/5 — Scam *2025-01-05, version 2.5.4* Just sign in and already upload anything to verified, and pop you account been deleted Look like scam to me ### 1/5 — No recommend *2024-12-30, version 2.5.4* Bad experience for new user, hard find car location, bad direction,rubbish guidance ### 1/5 — Active booking suddenly gone for no reasong *2024-12-09, version 2.5.0* I still got one more day active booking, but suddenly its gone. Cannot contact the CS. How can? ### 1/5 — Car cannot be returned to any other zone *2024-10-21* I recently rented a car from SOCAR malaysia and my experience was frustrating. I needed to return the car to a different location due to a change in my travel plans, but they don't allow one-way returns. This was not made clear when I booked. There was a feature called “car pick-up” which turns out it doesn’t even work and it caused a major hassle. I ended up having to drive all the way back to the original location, wasting time and adding unnecessary mileage. I’m not going to rent from them for a while. ### 1/5 — Beware! Socar stealing money using false allegations *2024-10-04* I dont smoke or vape still they fined me RM100 for smoking. My wife was pregnant and now I have a newborn child—how can I smoke in the car with them? I dont smoke anything. Not only that these liars said that I smoked in 15th August and sent me fine on October. This is just to harass customers. There is no way to contact them. I am a regular loyal customer. I feel extremely disappointed at their unprofessional scamming. They wanna lose a lotal customer for just rm100?? ### 1/5 — Can’t get one tim PIN *2024-09-13, version 2.4.2* Can’t receive a one time PIN ### 1/5 — face verification error *2024-08-29, version 2.4.2* need 20mnts to verify my face, i even removed my contact lense but nothing work. i removed the app and reinstalled it, then finally can get verified. 20mnts to verify from booking time is a scam! cs only bot chat that’s not helping at all! ### 1/5 — Unreliable booking- they change your car too often *2024-08-16, version 2.4.2* Unfortunately this company is unreliable. If you get a good promo deal for a car rental, they will email you few days later informing that the car is unavailable and assign a lower category car for you. Happened 3 times to me! ### 1/5 — Forced to Cancel when Car Not Returned *2024-08-10, version 2.4.2* We made an advance booking on 10 Aug 2024 for 11am, only to find out that the car was not returned even after 30 min of our booking time. We contacted the SOCAR via chat and was forced to cancel the booking and not possible to get a replacement car. We suffered both time and money loss as we travelled to the designated lot for pickup - with no car and left stranded. Note that this is an extremely horrible experience for us, especially when we had plans ahead and SOCAR was unable to provide assurance of their service, neither was compensating for this issue. Zero accountability and responsibility as a platform service provider. ### 1/5 — zzz *2024-08-05, version 2.4.2* 台灣手機號碼收不到簡訊無法註冊是要怎麼用，搞排擠？ ### 1/5 — Bad *2024-06-26, version 2.4.1* Face recognition prior to car pick up is bad. they are not honest as well, they insisted on asking me to change the car location and promised for reimbursement but they couldn’t reimburse to SG bank. ### 1/5 — Paid for a service that they fail to deliver, and asked to pay penalty fee for their failure. *2024-06-11, version 2.4.0* Travelled to Malaysia for a vacation and rented the their car. Paid for the Car Pick Up service to have the car return to the SOCAR lot. Only to find out after flying back overseas, that I got charged for failing to return the car to the lot, when it’s their failure to return it when I’ve paid for the pick up returning services. Got scammed and asked to pay almost 200. Use other apps would be better. If you got no other choice but to use SOCAR, don’t use their add-on service. It’s unreliable and a scam. Was happy for the service until this happened. Tremendously disappointed. Please improve the app and remove the add-on service. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bayar booking tapi kereta takde *2026-05-24, version 2.9.9* Dua kali dah book dengan socar tapi bila pergi designated parking kereta takde. Menyusahkan, orang ada tempat nak kena pergi jadi lambat. Kita tak guna kereta pun kena compound kata pulangkan minyak sikit. Sumpah tak guna! ### 1/5 — Cant even receive OTP for sign up *2025-12-24, version 2.7.6* “Too many request. Try again in an hour” ### 1/5 — trouble on sign up *2025-12-22, version 2.7.6* worst, i can't get the otp. can't make account. ### 1/5 — Booking & Wallet *2025-12-12, version 2.7.6* the apps and system is poor，after topup can’t book car then can’t be withdrawal the money them the apps is eating my money without any reason. Is very poor apps. The customer service is very limited also can’t help anything then wasting my money just can put inside the apps wallet can’t booking can’t withdrawal how is possible been approve to have this rubbish apps? Scam money ### 1/5 — Worst Service *2025-12-11, version 2.7.6* One of the Worst Apps. Worst service. The car’s tank was almost empty when I got the car (<10%). So I returned the car with about 25% fuel. I deliberately didn’t refuel because I had to add fuel at the beginning. But they deducted money from wallet by themselves. I always used Socar whenever I visited Malaysia. Never going to use it again. ### 1/5 — Bad service and simply cut from bank card *2025-10-18, version 2.6.9* My first time using this. Dasher cancelled at the very last minute that my rent already started and shown as ‘active’. App wasn’t able to change to another dasher the whole time. Tried to call the customer service but no phone number and tried to cancel the booking but they deducted already from my card. Had to wait for the previous dasher to finally come for 2 hours. I paid for 6 hours but I only used for 3hours++. Felt like it was a scam which just because I returned it with low fuel. I didn’t have the chance to drive the car with the expected time range so I didn’t fill up the fuel. After submitting ‘return now’, I was shocked when they cut RM100 from my bank card. Just like that. That’s too much penalty charges. Fix your app and decrease your charges. Way too much. ### 1/5 — Scam, cannot be extend then charge customer delay fee. *2025-09-29, version 2.6.9* Scam, cannot be extend then charge customer delay fee. ### 1/5 — Poor maintenance of the car *2025-09-14, version 2.6.9* Unable to cancel booking after car is unlocked. Even the internal of the car is very smelly and full of ants. And very difficult to contact the customer service ### 1/5 — Car condition unacceptable *2025-09-03, version 2.6.9* I recently rent a toyota yaris near bukit indah, the interior smell musty and there were these notorios tiny roaches you get with abandoned squalid cheap lodging. Needless to say the drive was unpleasant to the max. By the way those roaches were called german roaches as these pest are hard to get rid off! ### 1/5 — worst app ever *2025-07-11* the last 5 times i’ve used this app i havent been able to connect to my socar or the app doesnt show the socar key or its always something. And theres literally no way for customers to contact socar agents without them contacting first and when they do its after the booking time has passed. This is no way to operate a reliable rental app. Thanks socar for all my cancelled trips. I’m deleting this app ## Most praised reviews (10 highest-rated) ### 5/5 — Bad experience *2025-02-02, version 2.5.5* I had a very bad experience SOCAR in Malaysia compare to South Korea. I really don’t recommend you using SOCAR as below reason. 1. Car isn’t there : I look for 2 hours +. Car park is so big. But I Cannot find car and cancel booking 2. Someone(Workshop staff use our booking car) has already started our car booking and reduced the miles. Ask SOCAR staff and they told us to complain 3. There is no avenue for complaint. Help and support button is non existent. ZERO SUPPORT FROM STAFF. 4. Car park card is invalid. 5. Car is not clean. Dusty seats. Aged car 6. CANNOT OPEN CAR DOOR SUDDENLY! Stuck for 20 mins at the carpark. All these on the first day of CNY. ### 5/5 — GETS 5 HOURS FREE *2024-03-01, version 2.3.8* great APPS! USE CODE : QQ8G0Q when register if you want to get 5 hours ride for free! recommended for foreigners who wants to travel to malaysia can choose different varieties of vehicle! ### 5/5 — Excellent service *2023-07-09, version 2.3.0* Easy to book and return the car. Excellent customer service! ### 5/5 — Book SOCAR for my Raya getaways *2023-05-27, version 2.2.16* For the first time, me and my husband tried to book SOCAR. We booked Toyota Corolla Cross for the Raya getaway and we are so happy with the car and the services. Booked Car Delivery but it was cancelled and we were given the option to do self pick-up & they reimburse on the transport fee from our house to the car location. Another thing, through-out the journey our fuel fees paid by the company. We just need to reimburse them through the App. Love it. ### 5/5 — Responsive Virtual Assistance *2023-05-22, version 2.2.16* Having a helpful assistance during the live chat with the agent from the virtual assistance although it is for my next trip next month ### 5/5 — Car return and you owe me money *2023-02-24, version 2.2.13* Today was a good day with Socar but as I mentioned, you guys still owe me money from the my first rental. You kept insisting that money was not deducted from me when in fact, it was. I know what a deduction and a deposit looks like. I’m not stupid and I gave up because of the headache you put me through. You still owe me money. Secondly, that one minute waiting after you click return car now, 1 can you guys make it shorter please? 2 minute is a while when you’re waiting. Thanks. ### 5/5 — Socar *2022-11-21, version 2.2.9* Nice experience with the car , car is on good condition. ### 5/5 — Great app good service *2022-11-17* Easy to navigate app , hassle free . Clean and new cars . Responsive agents . Thank you for GE15 discounts , make travelling so much affordable . We are Malaysians 🇲🇾😍 **Developer response:** Thank you for your positive feedback, Reithe! We appreciate your support and we will always improving in order for us to deliver the best services to our beloved members. ### 5/5 — Amazing *2022-08-31, version 2.2.9* Very attentive staff and super easy to rent a car no hassle. Good job ### 5/5 — Astounding customer service *2022-07-05, version 2.2.8* Just received a call from socar customer service. I’m quite shooked on how concern they are with customer feedback and feel appreciated for them to hear few of my concerns. Concerns that i had regarding cleanliness, location service bug and car performance. Cleanliness, they offered up to rm30 for us to claim and go to car wash to get the car clean and they will give 1 hour free. You just need to have your car wash receipt to get the above. Location service bug, last second time i booked, i wanted to view my booked location and can’t find it. Luckily the live chat responds quite fast to resolve this issue. They resolve my anxious as well. Car performance, tbh I didn’t managed to reach out to them regarding this issue. Since this issue cannot really be fixed because there are stupid people who use the car and don’t know how to properly use it or might just vandalise the car inside out. Hopefully my messages reach out to socar user as well, please treat the car as your car. Don’t just speed up on bumps, vandalise the car in many way and etc. Thankyou socar ❤️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*